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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3383
3386 reviews
4.9 stars, 3386 reviews
4.9
user review 1 user review 2 user review 3 +3383
3386 reviews
4.9 stars, 3386 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 3 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 2 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 4 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 1 week ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 1 week ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 1 week ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 6 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 5 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 5 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 3 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 3 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 days ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 days ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 2 days ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 yesterday
"Excellent price"

About hiring a car with Avis in Ohio

Avis operates at all five of Ohio's commercial airports, with pickup logistics varying meaningfully by location. At John Glenn Columbus International Airport (CMH), a free shuttle runs 24/7 from the arrivals curb to the hire facility at 4106 International Gateway; allow 30 to 60 minutes from deplaning to departure. Cincinnati/Northern Kentucky International Airport (CVG) is the exception — the hire car centre connects directly to the terminal, so no shuttle is needed. Cleveland Hopkins International Airport (CLE) requires a roughly five-minute shuttle ride to the off-terminal facility. Ohio's main toll corridor is the Ohio Turnpike, which runs on the E-ZPass electronic system; Avis offers an e-Toll package at US$6.95 per day a toll is incurred, capped at US$34.95 per hire period, with toll costs added on top. Skipping the package means tolls are billed at the non-discounted rate plus administrative fees. Fuel across the state typically runs around US$3.71 to US$3.87 per gallon for regular unleaded, so refuelling before return is straightforward at stations near any of the major airports. At pickup, Avis places an authorisation hold of at least US$200 to US$250 on a credit card in the primary driver's name — debit cards are not accepted. International visitors whose licence uses a non-Latin script, such as Arabic, Chinese, or Cyrillic, must also present an International Driving Permit alongside the original licence.

Best Car Rental Deals

4.5/ 5
Hyundai Venue

Hyundai Venue | Automatic

SMALL

or Small similar

5 2 Automatic
From $ 37.54 / day
4.5/ 5
Toyota Corolla

Toyota Corolla | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 39.86 / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From $ 41.21 / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or Minivan similar

7 4 Automatic
From $ 55.11 / day
4.5/ 5
GMC Yukon Denali 7 Passengers

GMC Yukon Denali 7 Passengers | Automatic

7 PASSENGERS

or 7 Passengers similar

7 4 Automatic
From $ 83.44 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Ohio include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Ohio, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Ohio.

Will I face unexpected charges at the Avis counter in Ohio when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Ohio are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ohio charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Avis collection process work at Columbus Airport (CMH) in Ohio?

At John Glenn Columbus International Airport (CMH) in Ohio, the Avis collection process involves a free shuttle to the consolidated hire facility at 4106 International Gateway. After landing, follow signs to baggage claim, then proceed to the designated shuttle stop and board the shuttle to the hire car centre.

Key details for your Avis collection at CMH:

  • Counter service operates Monday through Sunday, 08:00 to 01:00
  • Avis Preferred members can use express service options at the facility
  • After-hours returns are available via a 24-hour drop-off key box at the return lane

At Cleveland Hopkins Airport (CLE), proceed to the lower terminal level past baggage claim and board the airport-operated shuttle, which takes approximately 5 minutes to reach the hire facility. At Dayton International Airport (DAY), the Avis counter is located in the terminal and hire cars are parked outside the baggage claim area.

Confirm your specific Ohio collection location on your booking confirmation before arriving, as counter addresses and shuttle stops vary by airport.

Are there toll roads in Ohio and how do they work for Avis hire cars?

Yes, Ohio has a major toll road that Avis hire car drivers should plan for before their trip.

The Ohio Turnpike (I-76, I-80, I-90) is a 241-mile east-west route running from the Indiana border to the Pennsylvania border, passing near Toledo, Cleveland, and Akron. It is the primary toll road you will encounter when driving an Avis hire car across Ohio.

How the toll system works:

  • The Ohio Turnpike accepts E-ZPass (electronic transponder) and cash or credit/debit card at toll plazas
  • Typical passenger vehicle tolls for the full westbound trip (Pennsylvania to Indiana) are US$19.00 with E-ZPass or US$27.75 with cash or credit card
  • Eastbound (Indiana to Pennsylvania) costs US$16.00 with E-ZPass or US$23.50 with cash or credit card
  • Per-mile rates are US$0.073 with E-ZPass or US$0.106 with cash or credit card

Avis hire cars in Ohio do not come with a built-in E-ZPass transponder. You can enrol in the Avis e-Toll programme at the counter, which charges a daily fee (approximately US$4.95 per day, capped at US$34.65 per hire) plus the actual toll amounts on days you use toll roads. Alternatively, you can pay tolls manually at plazas or via the Ohio Turnpike website.

If you drive through a toll without paying or enrolling, the toll notice is sent to Avis, which will then charge the toll amount plus administrative fees to your card.

What documents do I need to collect an Avis hire car in Ohio?

To collect your Avis hire car in Ohio, you must present the following physical documents at the counter:

  • A valid, original driver's licence in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit authorisation hold
  • A passport or valid government photo ID (required for visitors from outside the United States)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors arriving from abroad)

If your driver's licence is not issued in the United States or Canada, Avis in Ohio also requires you to present a valid passport. If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and will not be accepted without the original licence.

At Avis off-airport locations in Ohio, you may also be asked to provide a recent utility bill, bank statement, or phone bill (dated within the last 60 days) showing your name and address matching your driver's licence.

All documents must be physical originals. Digital or on-screen versions are not accepted at the Avis counter in Ohio.

Can I get Tolls Cashback on my Avis hire in Ohio?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in Ohio.

This benefit is especially useful in Ohio because the Ohio Turnpike (I-76, I-80, I-90) charges tolls for the full east-west route near Cleveland, Toledo, and Akron. A full westbound crossing can cost up to US$27.75 in cash, so the cashback can meaningfully offset your toll expenses.

How to claim your Tolls Cashback after your Avis Ohio hire:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals confirmation, the Avis hire agreement, and a receipt or statement showing the tolls paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in Ohio Turnpike tolls, you receive US$18 back. Refunds are issued to the original payment method within 7 to 10 working days after approval. Late submissions (after 30 days) are not accepted.

Is a credit card required to collect an Avis hire car in Ohio?

Yes, a physical major credit card in the main driver's name is required to collect your Avis hire car in Ohio. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit authorisation hold.

For Avis hires in Ohio, the typical security deposit hold on a credit card is approximately US$300 to US$400 for standard vehicle classes. This is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 working days.

Important things to know about the deposit for your Avis Ohio hire:

  • Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
  • The card must be physically present at the Avis counter, not a digital wallet or screenshot
  • Even if you prepaid your booking online, you must still present a credit card at collection
  • Premium or speciality vehicle classes may require a higher hold amount

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.

What is the young driver surcharge for Avis hires in Ohio?

Yes, Avis applies an underage surcharge to drivers aged 21 to 24 renting in Ohio. The minimum age to rent with Avis in Ohio without an additional fee is 25.

Drivers between 21 and 24 years old can rent from Avis in Ohio but should be aware of the following restrictions:

  • An additional daily underage surcharge applies automatically at the counter
  • Luxury cars, minivans, 12-passenger vans, speciality cars, full-size SUVs, and premium SUVs are not available to drivers under 25
  • A valid credit card and driver's licence are still required

There is one exception that may apply to your Avis Ohio hire: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rate plans with Avis waive the underage fee for the main driver. This waiver must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV. It does not apply to additional drivers aged 21 to 24.

Drivers aged 20 or younger are not eligible to rent from Avis in Ohio (except in New York and Michigan, which have different state laws). Always check your booking confirmation for the exact surcharge amount applicable to your Ohio reservation.

Can I collect an Avis car in Ohio and return it to a different city?

Yes, Avis allows one-way hires in Ohio, meaning you can pick up a car at one location and return it to a different city or airport. However, a drop-off fee may apply depending on the route.

What to expect with a one-way Avis hire in Ohio:

  • Routes between different Ohio cities (for example, Columbus to Cleveland) typically incur a drop-off fee
  • Same-city airport to city centre returns (for example, CMH to city centre Columbus) often have no drop-off fee
  • Long-distance or cross-state routes usually carry higher fees
  • Vehicle availability for one-way trips varies by location and class

The drop-off fee for your Avis Ohio hire will be shown during the booking process under the section labelled as amounts due at the destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking. The fee is paid directly to Avis at the counter.

If you need to change your return location after booking, contact support as soon as possible, since mid-rental route changes must be approved by the Avis location and may result in a higher fee or limited availability.

How does Avis handle after-hours returns at Ohio airports?

Yes, Avis offers after-hours return options at major Ohio airports, but the process and your responsibilities vary by location.

After-hours return procedures at Avis Ohio airport locations:

  • Columbus (CMH): Park and lock the vehicle in the return lane, then drop your contract and keys in the box at the Preferred booth. The facility operates until approximately 01:00 AM for staffed service, with 24-hour drop-off available via the key box
  • Dayton (DAY): Follow signs to the terminal area outside baggage claim (the same area as pickup at 3600 Terminal Drive, Vandalia), then use the marked drop box for your keys and hire contract
  • Cleveland (CLE): Park and lock the vehicle at the hire facility; the car will be checked in the next working day

Important: when you use an after-hours key drop at any Avis Ohio location, you remain financially responsible for the vehicle until Avis officially checks it in. Take photos of the car's condition, the fuel gauge, and the odometer before dropping the keys. Keep your hire agreement and any fuel receipts as documentation in case of any post-hire charges.

At Avis off-airport locations in Ohio, after-hours returns may not be available. Always confirm return options with your specific Ohio location before your hire ends.

Does Travel Assistance come with my Avis booking in Ohio?

Yes, most bookings made through Hola Car Rentals include Travel Assistance cover provided by Terrawind Global Protection, and this applies to your Avis hire in Ohio as well. However, this benefit is not available to residents of the United States or Canada.

If you are travelling to Ohio from outside North America and renting with Avis, the Travel Assistance cover typically includes:

  • Medical cover for up to 5 passengers during the trip
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This cover is particularly relevant when driving Ohio's major highways such as the Ohio Turnpike (I-80, I-90) or interstate routes between cities like Columbus, Cleveland, and Dayton, where a breakdown or accident far from a city centre could require emergency assistance.

To use the cover, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact terms, limits, and exclusions applicable to your Avis Ohio hire.

What is the fuel policy for Avis hires in Ohio?

Avis hires in Ohio follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Avis Ohio hire:

  • At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location before dropping off the car
  • Keep your final fuel receipt as proof in case of any dispute

If you return the Avis vehicle in Ohio with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns at Ohio airports such as CMH or DAY, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. Gas stations are available near all major Ohio airports, so refuelling before return is straightforward.

If the Avis counter in Ohio offers an optional prepaid fuel plan, accepting it means you pay for a full tank upfront and do not need to refuel before return, but any unused fuel is non-refundable. The standard Full-to-Full policy is usually the better value if you plan to refuel nearby.

Can I add an additional driver to my Avis hire in Ohio?

Yes, you can add an additional driver to your Avis hire in Ohio, either as part of your rate or by paying a fee at the counter.

When an additional driver is not included in your rate, Avis in Ohio charges US$13.00 per hire day plus taxes, with a maximum cap of US$65.00 plus taxes for the additional driver.

Requirements for adding a driver to your Avis Ohio hire:

  • The additional driver must be physically present at the Avis counter at collection
  • They must present a valid driver's licence (and an IDP if their licence uses a non-Latin alphabet)
  • For Avis in Ohio, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle in Ohio, those protections may be void and additional charges could apply.

Check your booking confirmation to see whether an additional driver is already included in your rate. If it shows additional driver included, no fee applies for the first extra driver. If you need to add a driver after collection, visit an Avis branch in Ohio to update the agreement.

What insurance options should I consider for my Avis hire in Ohio?

When renting with Avis in Ohio, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Avis hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Ohio. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Avis Ohio hire for adequate protection on Ohio highways and interstates.

Common exclusions to be aware of:

  • Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
  • Driving under the influence or off-road use voids cover
  • Only drivers listed on the Avis hire agreement are covered

Review your Hola Car Rentals booking confirmation to confirm which coverages are included in your selected rate plan for your Ohio hire. If you have questions about what is included, contact support before collection.

What happens if I return my Avis car late in Ohio?

If you return your Avis hire car in Ohio after the scheduled return time, a grace period and late fees apply based on how late the return is.

Avis late return policy in Ohio:

  • A grace period of 29 minutes applies after your scheduled return time
  • If you return between 30 and 89 minutes late, a three-quarter-day charge plus taxes applies
  • If you return 90 minutes or more late, a full additional day charge plus taxes applies

To avoid late charges on your Avis Ohio hire, plan your return time carefully, especially if you are driving back from a longer Ohio Turnpike route or from a city outside the airport area. Refuelling near the return location also takes time, so factor that into your schedule.

If you know in advance that you need more time, contact Avis directly or reach out to support to request a hire extension before your scheduled return time. Extensions are subject to vehicle availability and may reprice your hire.

At Ohio airport locations such as CMH, CLE, and DAY, after-hours key drop options are available if you need to return outside staffed hours. However, you remain responsible for the vehicle until Avis officially checks it in the next working day, so document the car's condition and fuel level with photos before dropping the keys.

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