VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Allentown, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the Avis counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Lehigh Valley International Airport in Allentown?
The Avis counter at Lehigh Valley International Airport (ABE, 3311 Airport Rd, Allentown, PA 18109) is located inside the terminal, near baggage claim. No shuttle or consolidated hire centre is involved, after collecting your bags, walk directly to the Avis counter, present your driver’s licence and booking confirmation, and collect your keys and hire documents.
Your vehicle is parked in a lot directly outside the terminal, accessible by a short walk. There is no bus or tram to a separate facility. The entire process from baggage claim to driving away typically takes around 15 to 30 minutes, depending on queue length.
Counter hours at the Allentown ABE airport Avis location are:
- Monday to Friday: 8:00 AM to 12:00 AM
- Saturday: 9:00 AM to 11:30 PM
- Sunday: 9:00 AM to 12:00 AM
For after-hours returns, park and lock the vehicle in the designated Avis return area, then place your contract and keys in the drop box located at the counter.
What are the hours for the Avis off-airport location in the Allentown area?
In addition to the airport counter, Avis operates an off-airport location in the Allentown area at 126 State Ave, Emmaus, PA 18049, near the intersections of E North St and Flower St. Vehicles are available on-site and free pickup is offered from this location.
Hours at the Emmaus Avis location are more limited than the airport:
- Monday to Friday: 8:00 AM to 4:00 PM
- Saturday: 8:00 AM to 12:00 PM
- Sunday: 9:00 AM to 12:00 PM
Unlike the Allentown airport Avis counter, the Emmaus location does not offer a standard after-hours return option. If you need to return the vehicle outside of office hours, you may be liable for the vehicle until the next business day, or you may need to arrange a return at the airport location instead. Confirm the exact after-hours policy directly with the Avis desk when you pick up.
If your travel schedule involves early-morning or late-night arrivals or departures, the ABE airport Avis counter in Allentown is the more practical choice given its extended hours.
Does Avis in Allentown require an International Driving Permit?
No, an International Driving Permit (IDP) is not automatically required to hire from Avis in Allentown, but it is strongly recommended in certain situations.
Visitors can generally drive in Pennsylvania with a valid foreign driver’s licence. However, an IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, Avis in Allentown will require both your original licence and the IDP together, the IDP is a translation only and cannot be used on its own.
Key points to keep in mind:
- Your original, unexpired driver’s licence must always be presented physically at the Avis counter in Allentown
- If your licence is not in English and does not use a Latin alphabet, bring an IDP obtained in your home country before travelling
- The IDP must be issued in your home country, organisations like AAA in the US do not issue IDPs to non-US licence holders
- Digital documents are not accepted; all documents must be physical originals
When in doubt, obtaining an IDP before your trip is the safest approach for any Avis hire in Allentown.
How do tolls work on the Pennsylvania Turnpike near Allentown with an Avis hire?
When driving an Avis hire car near Allentown, you will encounter the Pennsylvania Turnpike, which is almost entirely cashless. There are no cash booths, tolls are recorded automatically via overhead gantries using either a transponder or your vehicle’s licence plate.
Your Avis hire vehicle comes equipped with an electronic toll device. At the Allentown counter, you have two main options:
- Purchase an unlimited toll package (typically US$11 to US$25 per day, charged only on days you use a toll road), tolls are billed at E-ZPass rates through the Avis programme
- Decline the package and pay per use, Avis will bill actual tolls to your card after the hire, plus administrative or processing fees, at the higher Toll By Plate rate
Typical Pennsylvania Turnpike toll costs for a standard passenger vehicle include approximately US$1.94 per short segment with E-ZPass, or US$3.88 with Toll By Plate. A longer trip such as Allentown to Philadelphia can total US$8 to US$12 or more depending on your exact entry and exit points.
Note that toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Pennsylvania has no congestion charges or urban emissions zones, tolls apply only to specific roads and bridges.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Allentown hire. Submit your claim within 30 days of return to [email protected] with your hire agreement and toll receipt.
Can drivers under 25 hire from Avis in Allentown?
Yes, Avis in Allentown hires to drivers aged 21 to 24, but a daily young-renter surcharge applies automatically and certain vehicle classes are restricted.
Drivers aged 21 to 24 hiring from Avis in Allentown must present a valid driver’s licence and a major credit card. The underage surcharge is added to the hire at the counter and cannot be waived for most customers.
The following vehicle categories are not available to drivers under 25 at Avis in Allentown:
- Luxury and premium vehicles
- Full-size and premium SUVs
- Minivans and 12-passenger vans
- Specialty and convertible cars
Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact or medium SUV categories.
One exception applies: if you are a resident or citizen of Latin America or the Caribbean, certain Hola Car Rentals rates with Avis waive the underage fee for the main driver aged 21 to 24. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact Hola Car Rentals support to verify eligibility before your Allentown pickup.
What credit card do I need to pick up my Avis hire in Allentown?
Yes, a physical major credit card in the main driver’s name is required to pick up your Avis hire in Allentown. This card is used to place a temporary security hold, not a charge, on your available credit at the time of pickup.
Important requirements for the Avis counter in Allentown:
- The card must be a major credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB, China UnionPay, or similar) with the driver’s name printed on it
- The card must be physically present, digital wallets, virtual cards, and single-use card numbers are not accepted
- Prepaid and gift cards are not accepted for the security deposit
- The name on the card must match the name on your driver’s licence and booking confirmation
Debit cards with a Visa or Mastercard logo may be accepted at the Allentown Avis airport location for renters aged 25 and over, subject to a credit check. At the airport, a debit card may also require proof of a return airline ticket. Debit cards are not recommended and cannot be used for prepayment.
Typical security holds at US Avis locations are approximately US$300 to US$400 for standard vehicles. The hold reduces your available credit until your bank releases it after the hire closes, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.
What documents do I need to pick up my Avis hire car in Allentown?
To pick up your Avis hire in Allentown, you must bring the following physical documents, digital copies are not accepted at the counter:
- Your original, unexpired driver’s licence (physical card)
- A major credit card in the main driver’s name with the driver’s name printed on the card, for the security hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the US)
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic
All names across your licence, credit card, passport, and Avis booking confirmation must match. A mismatch may require you to cancel and rebook, which could affect your rate.
If you are picking up at the Allentown ABE airport Avis counter and using a debit card, you will also need to show proof of a return airline ticket. For the smoothest experience, bring a backup credit card as well.
If you are adding an additional driver to your Avis hire in Allentown, that person must also be present at pickup with their own valid driver’s licence and, if applicable, an IDP.
How does Tolls Cashback work for an Avis hire in Allentown?
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your Avis hire in Allentown.
This benefit is especially useful in the Allentown area, where the Pennsylvania Turnpike and several cashless bridges and express lanes mean toll costs can add up quickly, particularly on longer drives toward Philadelphia or Harrisburg.
How the reimbursement works:
- You pay tolls normally during your hire, either through the Avis toll programme or directly
- After returning the vehicle, email [email protected] within 30 days
- Include your Hola Car Rentals confirmation, the signed hire agreement from the Avis counter in Allentown, and a receipt or statement showing the toll charges
- The refund is issued to the same payment method used for your booking, typically within 7 to 10 business days after approval
Example: if your Allentown Avis booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap).
Claims submitted after 30 days of vehicle return are not accepted, so keep your toll receipts and submit promptly.
Can I return my Avis hire after hours at the Allentown airport?
Yes, after-hours returns are available at the Avis location at Lehigh Valley International Airport (ABE) in Allentown. The airport counter is open until midnight most nights, but if you need to return the vehicle after closing, a drop box is available at the counter.
Steps for an after-hours return at the Allentown ABE Avis location:
- Drive to the designated Avis return area on the airport campus, following the hire return signs
- Park and lock the vehicle
- Place your hire contract and keys in the drop box located at the Avis counter
- Take photos of the vehicle condition and fuel gauge before leaving
Note that the off-airport Avis location in Emmaus (126 State Ave) does not offer a standard after-hours return option. If you need to return outside of Emmaus office hours, you should plan to return the vehicle to the Allentown airport Avis counter instead, or confirm the exact policy with the Avis desk at pickup, as liability for the vehicle may continue until the next business day.
Always keep a copy of your hire agreement and any drop-box receipt as proof of return.
Is there a one-way fee if I pick up my Avis hire in Allentown and return it elsewhere?
Yes, a one-way drop-off fee may apply if you pick up your Avis hire in Allentown and return it to a different city or location. The fee varies depending on the specific route, the distance between locations, the vehicle class, and the season.
Key things to know about one-way hires with Avis from Allentown:
- The drop-off fee is route-specific and is shown during the booking process under the "To pay at destination" section on the Hola Car Rentals checkout page
- The fee cannot be prepaid and is paid directly at the Avis counter at the time of pickup or return
- Premium, large SUV, and specialty vehicle classes often carry higher repositioning fees
- Cross-border one-way hires (for example, returning to Canada) may be restricted or subject to additional conditions, confirm with Avis before booking
If no drop-off fee appears during your Hola Car Rentals booking for your Allentown Avis hire, it means no fee applies to that specific route. Always review your booking confirmation to verify what is listed under "To pay at destination" before your pickup.
Are there one-way streets in Allentown that could affect my Avis hire?
Yes, Allentown's downtown Centre City area uses a one-way street system that can be confusing for first-time visitors driving an Avis hire.
The most notable feature is how Pennsylvania Route 222 splits into two separate one-way streets at 12th Street in Centre City:
- Northbound traffic uses Walnut Street (two lanes heading east)
- Southbound traffic uses Linden Street (two lanes heading west)
This one-way pair continues through the downtown area past the PPL Center arena. If you are navigating without GPS, it is easy to find yourself on the wrong street and unable to turn back directly. Using a navigation app on your Avis hire trip through Allentown is strongly recommended, as it will account for the one-way restrictions automatically.
The city has discussed converting some of these one-way streets back to two-way traffic as part of urban development plans, so conditions may change over time. Always follow current road signage when driving your Avis hire in Allentown.
What insurance is included with my Avis hire in Allentown?
The insurance included with your Avis hire in Allentown depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the exact coverages listed.
Common coverages available for Avis hires in Allentown include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Avis hire in Allentown. In Pennsylvania, state-minimum liability may be included, but coverage levels vary, adding supplemental liability up to US$300,000 is strongly recommended.
CDW/LDW does not cover tyres, undercarriage, roof damage, or personal belongings. Only drivers listed on the Avis hire agreement in Allentown are covered, any unlisted driver voids the protection.
If you have questions about what your specific Allentown Avis booking includes, review the rate details on your Hola Car Rentals confirmation before pickup.
Does my Avis booking in Allentown include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Avis hire in Allentown as well. However, this benefit does not apply to US or Canadian residents, it is available only to travellers from outside North America.
If you are driving your Avis hire on the Pennsylvania Turnpike or on rural roads around Allentown and experience a medical emergency, a legal issue following an accident, or a flight disruption, the travel assistance programme can help.
Core benefits typically include:
- Medical cover for up to 5 passengers (non-pre-existing conditions and accidents)
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover does not replace CDW/LDW for damage to your Avis hire vehicle, nor does it cover third-party liability to others.
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your specific Allentown Avis booking confirmation for the exact terms and coverage limits that apply.
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