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Frequently Asked Questions
What does my van rental in Savannah through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Savannah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Savannah.
Will I face unexpected charges when I rent a van in Savannah through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Savannah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Savannah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there size restrictions for van rentals in Savannah's historic district?
Yes, Savannah's residential and historic districts impose strict vehicle size limits that directly affect van rentals. Vehicles over 22 feet long, 8 feet wide, or 12 feet high are banned from residential zones in Savannah.
Before driving your van into Savannah's historic core, confirm the exact dimensions of your rental van at the counter. Full-size passenger vans and cargo vans can approach or exceed these limits, so ask the agent for the vehicle's length, width, and height before leaving the lot.
If your van exceeds the limits, you may need to park at designated oversized vehicle areas rather than on residential streets. The Savannah Visitor Center lot offers 14 oversized spots for vans and RVs, but it closes at 6:30 p.m. on most days and is not open on Sundays. During events, overnight rates at that lot can rise to approximately US$25 per day.
Planning your van itinerary around these restrictions in advance will help you avoid fines and access issues in Savannah.
Where do I pick up my van rental at Savannah/Hilton Head International Airport?
Van rental counters at Savannah/Hilton Head International Airport (SAV) are located directly inside the terminal, accessible after baggage claim on the first floor. Follow the car rental signs from baggage claim to reach the counters without needing a shuttle.
Key counter addresses on Airways Avenue include:
- Enterprise: 452 Airways Ave, Savannah, GA 31408
- National and Alamo: 436 Airways Ave, Savannah, GA 31408
- Various other brands: 442 Airways Ave, Savannah, GA
Rental vehicles, including vans, are parked in on-site airport lots adjacent to the counters, so you do not need to take a shuttle to reach your van after completing paperwork. Airport counter hours are generally 7:00 a.m. to 11:00 p.m. or later, seven days a week, though hours can vary by brand. Allow 20 to 45 minutes from landing to driving away in your van, accounting for baggage claim, counter paperwork, and vehicle retrieval.
If you are picking up your van at a city location such as the Enterprise Downtown branch at 500 Montgomery St or the Avis location at 7070 Abercorn St, note that those sites have shorter hours and require you to arrive independently.
What documents do I need to pick up a van rental in Savannah?
To pick up a van rental in Savannah, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted at any Savannah van rental counter. Debit and prepaid cards are not accepted for the security deposit hold, so bring a major credit card with sufficient available credit.
Does Hola Car Rentals offer Tolls Cashback for van rentals in Savannah?
Yes, all Hola Car Rentals van rental bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
Savannah itself has no traditional toll roads, but if you drive your van toward Atlanta on Georgia's Express Lanes network, you will encounter cashless tolls using the Peach Pass system. Dynamic pricing on those lanes ranges from US$0.10 to US$0.90 per mile depending on congestion. Any tolls you pay on those roads during your Savannah van rental are eligible for the cashback.
To claim your refund:
- Email [email protected] within 30 days of returning your van
- Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing toll charges paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How do tolls work for a van rental in Savannah and nearby Georgia roads?
Savannah itself has no toll roads, but if you drive your van toward Atlanta, you may encounter Georgia's Express Lanes network, which is entirely cashless with no option to pay in cash at a booth.
Georgia uses the Peach Pass as its primary transponder. Compatible alternatives include SunPass and Quick Pass. Rental vans in Savannah come equipped with an electronic toll device or are enrolled in a plate-based billing system.
At the Savannah counter you have two options:
- Purchase an unlimited toll package from the rental company, typically costing US$4.95 to US$5.35 per day, capped at approximately US$34.65 per rental period, plus actual toll amounts
- Decline the package and pay tolls through a third-party service such as NextPass or Pay-By-Plate, where you register the van's license plate and pay tolls directly
If you drive through a Georgia Express Lane without a recognized transponder or approved account, cameras capture the van's plate and the rental company will recharge the toll to your credit card, often with significant administrative fees added. Vehicles with three or more occupants can use Peach Pass Express Lanes toll-free.
All Hola Car Rentals van rental rates include Tolls Cashback, reimbursing up to 5% of your booking total for tolls paid. Submit your claim within 30 days of returning the van.
What is the minimum age to rent a van in Savannah?
To rent a van in Savannah without a young-driver surcharge, the main driver must be at least 25 years old. Drivers aged 21 to 24 may still rent in Georgia but will be charged a daily young-renter surcharge, and van and minivan categories are among the vehicle classes that most rental partners restrict to drivers aged 25 and over.
Typical young-renter surcharges in the United States vary by partner:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Because vans are a restricted vehicle class, drivers under 25 may find that Savannah van rental availability is limited or unavailable depending on the partner and location. If you are 21 to 24 and need a van in Savannah, contact customer service before booking to confirm eligibility at your chosen counter.
Drivers under 21 cannot rent a van in Savannah under standard rules. A valid driver's license and a major credit card in the main driver's name are required regardless of age.
How does the security deposit work for a van rental in Savannah?
When you pick up your van in Savannah, the rental partner places a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the bank releases it after you return the van.
For standard vehicles in the United States, typical holds range from US$300 to US$400. Because vans are a larger and higher-value vehicle class, the hold for a Savannah van rental may be higher than that range. The exact amount is set by the rental company desk and confirmed at pick-up.
Important requirements for the deposit:
- The credit card must be a major card (Visa, Mastercard, Amex, etc.) with the main driver's name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the van in Savannah, the hold is released by the rental company. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is strongly recommended in case your primary card is declined.
Is travel assistance included with a van rental in Savannah?
Yes, most Hola Car Rentals van rental bookings include travel assistance provided by Terrawind Global Protection, but this benefit does not apply to residents of the United States or Canada.
For eligible customers renting a van in Savannah, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a breakdown or accident while driving your van in Savannah or on surrounding Georgia roads, contact the assistance line before incurring expenses, as some reimbursements require prior authorization.
To reach assistance 24 hours a day:
- Call toll-free or collect: +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Check your booking confirmation for the exact coverage limits and terms that apply to your Savannah van rental.
Can I add an additional driver to my van rental in Savannah?
Yes, you can add an additional driver to your van rental in Savannah, either at no cost if your rate includes it or for a daily fee paid at the counter.
If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. If it is not included, the daily fees by partner are:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Savannah counter at pick-up with a valid driver's license and any required ID. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the van's insurance protections such as CDW and liability coverage.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. If the additional driver is under 25, a young-driver surcharge may apply or the request may be declined depending on the Savannah location's rules.
What fuel policy applies to van rentals in Savannah?
Van rentals in Savannah follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.
At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Savannah lot.
When returning your van in Savannah, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the final fuel receipt showing the date, time, and station address as proof.
If you return the van with less than a full tank, the rental partner may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price
- An additional refueling service or administrative fee
For after-hours van returns in Savannah, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone. The same Full-to-Full rule applies regardless of whether the counter is staffed at the time of return.
Is a one-way van rental possible from Savannah to another city?
Yes, one-way van rentals from Savannah to another city are possible, but a drop-off fee typically applies when you return the van to a different location than where you picked it up.
The drop-off fee is route-specific and varies by rental partner, the cities involved, the season, and the vehicle class. Vans are a larger category and may carry higher repositioning fees than standard cars on the same route.
How to check the fee before booking your Savannah van rental:
- Select your different return city during the search on the Hola Car Rentals website
- The drop-off fee, if applicable, will appear on the rate details page under the "To pay at destination" section
- Your booking confirmation will also list the fee if one applies
If no drop-off fee appears during checkout, none applies to your specific Savannah van route. Cross-border one-way rentals (for example, from Savannah into Canada or Mexico) are often restricted or carry significantly higher fees; confirm with the partner before booking.
Changing your return location after booking may reprice the entire van rental and recalculate the drop-off fee, so confirm the route before finalizing your reservation.
What insurance options should I consider for a van rental in Savannah?
For a van rental in Savannah, two main types of coverage are worth considering: Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) for the van itself, and Third-Party Liability (LIS/ALI/SLI) for damage or injury you may cause to others.
CDW and LDW reduce your financial liability if the van is damaged in a collision, stolen, or vandalized. A deductible may still apply unless your confirmation explicitly states zero deductible. Note that CDW and LDW typically exclude tires, the undercarriage, the roof, and keys, so review the rental agreement carefully.
Third-Party Liability covers bodily injury and property damage to other people. Not all U.S. states require rental companies to include minimum liability, so Hola Car Rentals strongly recommends adding the Liability Insurance Supplementary (up to US$300,000) to your Savannah van rental.
Neither CDW nor LIS covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Coverage). Only drivers listed on the rental agreement are covered by any of these protections, so add all drivers at the Savannah counter before leaving.
What are the counter hours for van rental locations in Savannah?
Counter hours for van rental locations in Savannah vary depending on whether you are picking up at the airport or at a city branch.
At Savannah/Hilton Head International Airport (SAV), most rental counters operate seven days a week from approximately 7:00 a.m. to 11:00 p.m. or later, making airport pickup the most flexible option for a van rental in Savannah.
City center locations have shorter hours. For example, the Avis branch at 7070 Abercorn St operates Monday to Friday 7:00 a.m. to 6:00 p.m. and Saturday 7:00 a.m. to 12:00 p.m., with limited or no Sunday hours. Other downtown Savannah van rental branches follow similar weekday-focused schedules.
Key points to keep in mind:
- If your flight arrives late, the airport location is the safest choice for van pickup in Savannah
- Rental companies will hold your van reservation for up to 24 hours after the scheduled pickup time if you are delayed
- After-hours van returns may be available at some Savannah locations; confirm key-drop instructions with the counter agent at pickup
- Hours can change on public holidays, so verify your specific branch hours on your booking confirmation before traveling
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