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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Warwick include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Warwick, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Warwick.
Will I face unexpected charges at the Alamo counter in Warwick when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Warwick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Warwick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Warwick's Providence Green Airport?
The Alamo counter in Warwick is located inside Providence Green Airport (PVD) at 700 Jefferson Blvd, Warwick, RI 02886. This is Alamo's only location in Warwick, and no separate city centre counter exists.
After landing, follow signs to baggage claim, then take the escalator to the 3rd floor and proceed directly to the Alamo counter to collect your hire agreement and vehicle keys. No shuttle or walk to a consolidated off-site centre is required, as the counter is in-terminal.
The Alamo counter at Warwick operates on a near-24/7 schedule:
- Monday, Wednesday, Friday, Sunday: 06:00 to 23:59 and 00:00 to 01:00
- Tuesday, Thursday, Saturday: 00:00 to 01:00 and 06:00 to 23:59
If you have enrolled in Alamo's Accelerated Check-in programme, you may be able to use a touch-screen kiosk to skip the counter line and proceed directly to your vehicle, showing your agreement and licence at the exit booth.
What documents do I need to pick up my Alamo hire in Warwick?
To pick up your Alamo hire in Warwick, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical originals. The Alamo desk in Warwick will not accept digital or scanned copies. Make sure the name on your licence, passport, and credit card all match to avoid issues at the counter.
Are there toll roads near Warwick, and how does Alamo handle them?
Yes, toll roads exist in and around Warwick, Rhode Island, and your Alamo hire will be subject to them if you travel certain routes.
The main toll for passenger cars is the Claiborne Pell Newport Bridge, which connects Newport to Jamestown. Toll costs for a standard 2-axle car are:
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, licence plate capture): US$6.00
The RhodeWorks truck toll system operates at 12 locations on I-95, I-295, I-195, and other routes near Warwick, but charges apply only to heavy trucks, not passenger cars.
Your Alamo vehicle in Warwick will include an electronic toll device. At the counter you can choose:
- An unlimited toll package (typically US$11 to US$25 per day, depending on the programme)
- Pay-per-use, where Alamo bills actual tolls plus an administrative processing fee per transaction
If you drive through a cashless toll without enrolling in a programme, the toll agency captures your licence plate and Alamo will bill the toll amount plus an administrative fee, which can exceed US$15 per toll event. Rhode Island has no congestion charges or emissions zones.
Can I get toll cashback on my Alamo hire in Warwick?
Yes, all bookings made through Hola Car Rentals, including Alamo hires in Warwick, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
This is especially useful in Warwick and Rhode Island, where the Newport Bridge toll costs US$4.00 to US$6.00 per crossing for non-resident passenger cars, and those amounts add up over a multi-day hire.
To claim your cashback after returning your Alamo vehicle in Warwick:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Alamo hire agreement signed at pick-up, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally and claim reimbursement afterwards.
Is a credit card required to pick up an Alamo car in Warwick?
Yes, a major credit card in the main driver’s name, with the driver’s name printed on the physical card, is required at the Alamo counter in Warwick to cover the authorisation hold.
The typical security deposit hold for a standard car at a U.S. location such as Warwick is approximately US$300 to US$400. This is a temporary authorisation on your card, not a charge, and it reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.
Important points to bear in mind:
- Debit cards and prepaid cards are not accepted for the deposit hold
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- Even if you prepaid your Alamo booking online, you must still present a credit card at the Warwick counter for the hold
- Bring a backup credit card in your name in case your primary card is declined
Make sure your card is enabled for in-person transactions in the United Kingdom and that you have sufficient available credit to cover both the hold and any expected charges.
What is the young driver surcharge for Alamo in Warwick?
Yes, Alamo charges a young driver surcharge in Warwick for renters between the ages of 21 and 24. The underage surcharge at Providence Green Airport (PVD) in Warwick is US$25 per day.
Drivers aged 21 to 24 renting from Alamo in Warwick are also restricted to certain vehicle classes. Eligible categories typically include Economy, Compact, Intermediate, and Compact or Standard SUVs up to 5 passengers. Premium, full-size SUV, luxury, minivan, and speciality classes are generally not available to under-25 renters.
Additional things to know:
- The minimum age to rent from Alamo in Warwick is 21
- The daily surcharge applies on top of the base hire rate and is paid at the counter
- All standard requirements still apply: valid driver’s licence, major credit card in the renter’s name, and required documents
If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived, as this exception applies to eligible Avis and Budget rates but not to Alamo hires in Warwick.
How does the fuel policy work for Alamo hires in Warwick?
Alamo hires in Warwick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at the Warwick location:
- At pick-up, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the 700 Jefferson Blvd return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Warwick, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Alamo vehicle in Warwick with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Some counter locations may offer a Prepaid Fuel option; if you accept it, any unused fuel is non-refundable.
What driving quirks should I know before picking up my Alamo car in Warwick?
Warwick has several road layout features that can catch first-time visitors off guard, especially when leaving the Alamo location at 700 Jefferson Blvd near Providence Green Airport.
Key things to be aware of when driving in Warwick:
- Post Road (US Route 1) and Jefferson Boulevard use access management techniques including raised medians that block left turns, continuous two-way left-turn lanes, and one-way ramps such as the Post Road to Fresno Road connection. These force you to plan turns in advance rather than turning freely as you might expect on a typical U.S. suburban road
- The I-95 and RI 4 interchange funnels traffic abruptly into Warwick without gradual ramps, which can be disorienting when first leaving the airport area
- RI 4 merges all traffic directly onto I-95 near Exit 7, where New London Turnpike is partially unpaved, which surprises drivers expecting standard highway conditions
- Intersections at Hoxsie Four Corners and along Airport Road and Warwick Avenue can create lane-group bottlenecks with slower merges
Rhode Island has no congestion charges or emissions zones, so there are no additional fees for driving in Warwick city areas beyond standard tolls on specific bridges.
Does travel assistance cover me if my Alamo car breaks down near Warwick?
Yes, most Hola Car Rentals bookings, including Alamo hires in Warwick, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.
For eligible customers, the travel assistance included with your Alamo booking in Warwick covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident, which is particularly relevant on Warwick's access-managed arterials and I-95 interchanges where incidents can occur
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Note that travel assistance does not cover damage to the Alamo hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).
To reach the assistance line 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call.
Can I add an additional driver to my Alamo hire in Warwick?
Yes, you can add an additional driver to your Alamo hire in Warwick, either as an included benefit or for a fee paid at the counter.
Check your Hola Car Rentals confirmation first. If it shows "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Alamo charges US$15 per day for each additional driver added at the Warwick counter.
Requirements for adding a driver at the Alamo counter in Warwick:
- The additional driver must be present at pick-up with a valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- Both the main driver and the additional driver must sign the hire agreement
- The additional driver must meet the minimum age requirement; drivers aged 21 to 24 may incur the US$25 per day young driver surcharge at the Warwick location
Only drivers listed on the Alamo hire agreement in Warwick are covered by the vehicle's protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle, cover may be void.
Can I pick up my Alamo car in Warwick and return it in a different city?
Yes, one-way hires from the Alamo location in Warwick are generally possible, but a drop-off fee may apply depending on your return destination.
When booking a one-way hire from Warwick, the drop-off fee is shown during the checkout process under the "To pay at destination" section of your Hola Car Rentals booking. This fee is set by Alamo and varies based on the route, distance, vehicle class, and season.
General patterns to expect:
- Returning to a nearby airport or city in the same region may carry a moderate drop-off fee
- Long-distance or cross-country one-ways typically carry higher fees
- Cross-border one-ways, such as returning to Canada, may be restricted or require prior approval from Alamo
The drop-off fee is not covered by the No Extra Charges© guarantee if it was disclosed on your confirmation. If the Alamo counter in Warwick charges a different amount than what appeared on your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as that discrepancy may be eligible for review.
Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
What insurance options are available for my Alamo hire in Warwick?
When picking up your Alamo hire in Warwick, you will have access to several insurance and protection options. Understanding what each covers helps you avoid paying for duplicate cover.
The main cover types available for Alamo hires in Warwick are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage to other vehicles or injuries to others
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you cause to other people while driving the Alamo vehicle in Warwick. Some UK states require a minimum level of liability, but not all do; Rhode Island renters are strongly advised to add supplementary liability cover
- Personal Accident Insurance (PAI): covers injuries to you and your passengers
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle
Check your Hola Car Rentals confirmation to see which protections are already included in your Alamo rate for Warwick. Only drivers listed on the hire agreement are covered by any of these protections.
What happens if my Alamo flight to Warwick is delayed?
If your flight to Warwick is delayed, the Alamo counter at Providence Green Airport (PVD) will generally hold your reservation for up to 24 hours from your original scheduled pick-up time, provided you arrive during counter operating hours.
The Alamo counter in Warwick operates on a near-24/7 schedule, which gives you significant flexibility for late arrivals:
- Monday, Wednesday, Friday, Sunday: 06:00 to 23:59 and 00:00 to 01:00
- Tuesday, Thursday, Saturday: 00:00 to 01:00 and 06:00 to 23:59
If your delay is less than 24 hours, proceed to the 3rd floor of the terminal at 700 Jefferson Blvd in Warwick and check in at the Alamo counter as normal. No action is typically required for short delays.
If your delay exceeds 24 hours from the original pick-up time, contact Hola Car Rentals as soon as possible:
- WhatsApp: +1 (786) 999-8312
- Email: [email protected]
Changes beyond the 24-hour window are not guaranteed, and the booking may be forfeited without a refund if the counter is not notified. Acting quickly gives you the best chance of preserving your Alamo reservation in Warwick.
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