VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Vermont include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Vermont, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Vermont.
Will I face unexpected charges at the Alamo counter in Vermont when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Vermont are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vermont charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Burlington Airport in Vermont?
The Alamo counter at Burlington International Airport (BTV) in Vermont is located inside the baggage claim and arrivals hall of the main terminal. Once you collect your luggage, follow the car hire signs to the Alamo desk to sign your agreement and collect your keys.
The hire vehicles are parked in the adjacent airport parking garage, within walking distance of the terminal. No shuttle bus is required to reach the Alamo lot at BTV, making the pickup process straightforward after your flight.
Burlington International Airport is the only Alamo location in Vermont, so all pickups and returns for Vermont hires are handled at this single airport address: 1200 Airport Dr, South Burlington, VT 05403.
What are the Alamo counter hours at Burlington Airport in Vermont?
The Alamo counter at Burlington International Airport (BTV) in Vermont operates daily from 08:00 to 23:59, with additional coverage from 00:00 to 01:00 for late-night arrivals.
If you arrive outside these hours, Alamo at BTV does not offer after-hours pickup. However, after-hours vehicle returns are possible. To return your Vermont Alamo hire outside staffed hours:
- Park in the designated Alamo spaces in the airport lot
- Note the fuel level and mileage on your agreement
- Drop the keys in the Alamo key dropbox located at the main terminal counter
If your flight is delayed by less than 24 hours from your original pickup time, Alamo will hold your Vermont reservation. For delays exceeding 24 hours, contact support as soon as possible to avoid losing your booking.
Does Vermont have toll roads for Alamo hire cars?
Vermont has no interstate toll highways, so the vast majority of driving in your Alamo Vermont hire will be completely toll-free.
The only toll facilities in Vermont are three short, seasonal mountain toll roads that lead to scenic summits. These are not part of any electronic toll network such as E-ZPass or FasTrak, and Alamo's standard toll programmes do not apply to them. Payment is made directly at the gate:
- Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per car, plus US$5 per extra passenger, cash at the booth
- Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 all-day pass, cash at the booth
- Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per car, plus US$9.50 per extra passenger, credit card only at the gate
Because these are manually staffed gates with no cameras or plate-based billing, there are no invoices or hire surcharges if you choose not to use them. Vermont also has no congestion charges or emissions zones.
Can I get Tolls Cashback on my Alamo hire in Vermont?
Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including your Alamo hire in Vermont, and you can claim up to 5% of your total booking value back for tolls paid during your trip.
Vermont itself has no electronic toll highways, so most Alamo renters driving within the state will not encounter toll charges. However, if you drive your Vermont Alamo hire into neighbouring states such as New York or Massachusetts, which do have toll roads, those toll costs are fully eligible for the cashback.
To claim after returning your Alamo vehicle in Vermont, email [email protected] within 30 days of return and include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at the Alamo counter
- A receipt or statement showing the toll charges paid
Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Alamo hire in Vermont?
To collect your Alamo hire at Burlington Airport in Vermont, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Alamo counter in Vermont. Debit and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit for an Alamo hire in Vermont?
When you pick up your Alamo hire at Burlington Airport in Vermont, a temporary authorisation hold will be placed on your credit card. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by the Alamo desk and may vary by vehicle class, season, or location.
A few important points to keep in mind for your Vermont Alamo pickup:
- The hold is a temporary authorisation, not a charge. It reduces your available credit until released after you return the vehicle
- Only a major credit card with the driver’s name printed on the physical card is accepted. Debit cards and prepaid cards are not permitted for the deposit
- Your bank controls how quickly the hold is released after return, which can take up to 15 business days
- Bring a backup credit card in case your primary card is declined
Notify your bank of your travel plans before arriving in Vermont to prevent fraud blocks on the authorisation.
Can I add an additional driver to my Alamo hire in Vermont?
Yes, you can add an additional driver to your Alamo hire in Vermont, but the additional driver must be physically present at the Burlington Airport counter at the time of pickup to show their valid driver’s licence and sign the hire agreement.
When the additional driver fee is not included in your rate, Alamo charges US$15 per day for extra drivers in Vermont. Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover.
Requirements for any additional driver on a Vermont Alamo hire:
- Must be present at the BTV counter at pickup
- Must hold a valid driver’s licence meeting Vermont and Alamo age requirements
- Must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
Check your booking confirmation before arriving at the Alamo counter in Vermont to see whether an additional driver is already included in your rate at no extra cost.
What is the minimum age to hire a car with Alamo in Vermont?
The standard minimum age to hire with Alamo in Vermont without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the Burlington Airport counter, and most vehicle classes are restricted to renters aged 25 and over.
Vermont does not have the same state-law exceptions as New York or Michigan, so Alamo's standard age policy applies at BTV. Drivers under 21 are generally not eligible to hire.
If you are aged 21 to 24 and hiring with Alamo in Vermont, keep these points in mind:
- A daily underage surcharge will be added at the counter
- Vehicle class availability is limited, typically to economy, compact, and intermediate categories
- A major credit card in the main driver’s name is still required for the deposit hold
Drivers from Latin America or the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Hola Car Rentals rates with certain partner brands. Check your booking confirmation for details, as this exception does not apply to Alamo Vermont hires.
Does travel assistance cover me during my Alamo hire in Vermont?
Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this benefit applies during your Alamo hire in Vermont. However, this coverage is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
If you are eligible, the travel assistance included with your Vermont Alamo booking typically covers:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Vermont is a rural state with stretches of highway and mountain roads where medical facilities may be some distance away, making this assistance particularly valuable in the event of an accident or health emergency during your hire.
To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your Vermont Alamo reservation.
What fuel policy applies to Alamo hires in Vermont?
Alamo hires in Vermont follow a Full-to-Full fuel policy by default. You will receive the vehicle with a full tank at Burlington Airport and must return it full to avoid additional charges.
To avoid fuel fees on your Vermont Alamo hire:
- Check the fuel gauge with the Alamo agent at pickup and confirm the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving BTV
- Refuel within approximately 10 miles of Burlington Airport before returning the vehicle
- Keep your final fuel receipt as proof in case of any dispute
If you return the Alamo vehicle in Vermont with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.
For after-hours returns at BTV, note the fuel level yourself, leave the receipt in the key envelope, and drop the keys in the Alamo dropbox at the main terminal counter.
Is there an Alamo location in downtown Burlington or Rutland, Vermont?
No, Alamo does not operate any downtown or off-airport locations in Vermont. Burlington International Airport (BTV) in South Burlington is the only confirmed Alamo location in the state.
There is no Alamo counter in downtown Burlington, Rutland, Stowe, or any other Vermont city or town. Rutland Southern Vermont Regional Airport (RUT) does not have a confirmed Alamo branch either.
All Alamo hires in Vermont must be picked up and returned at Burlington International Airport, 1200 Airport Dr, South Burlington, VT 05403. The Alamo counter is in the baggage claim and arrivals hall, and the vehicles are in the adjacent parking garage within walking distance of the terminal.
If you need a hire car in a part of Vermont far from Burlington, plan your itinerary around picking up and returning your Alamo vehicle at BTV, as no other Vermont Alamo locations are available.
Can I pick up my Alamo car in Vermont and drop it off in another state?
Yes, one-way hires are possible with Alamo in Vermont, allowing you to pick up at Burlington Airport and return the vehicle in a different state, subject to availability and a drop-off fee.
One-way fees for Vermont Alamo hires vary depending on the destination, vehicle class, and travel dates. The fee is not prepaid and will appear under the "To pay at destination" section of your booking confirmation. Key points to note:
- The drop-off fee is set by Alamo and is route-specific. Longer distances typically carry higher fees
- Cross-border returns (for example, returning in Canada) may be restricted or require prior authorisation from Alamo
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
Review your booking confirmation carefully before arriving at the Alamo counter in Vermont to confirm the drop-off fee amount and any territory restrictions that apply to your specific route.
Does Alamo in Vermont include CDW insurance in the hire rate?
Whether CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) is included in your Alamo Vermont hire depends on the specific rate plan you selected when booking. Check your booking confirmation to see whether car hire insurance is listed as included.
CDW/LDW reduces your financial liability for damage to the Alamo vehicle from a collision or covered incident. Important things to understand before collecting your Vermont Alamo hire:
- A deductible or excess may still apply unless your confirmation explicitly states zero deductible
- CDW/LDW does not cover third-party liability, meaning damage or injury you cause to other people or their property
- Common exclusions include tyres, undercarriage, roof damage, and incidents involving authorised drivers or prohibited use
For third-party liability protection during your Vermont Alamo hire, a separate LIS/ALI/SLI cover is recommended. Some UK states require hire companies to include minimum statutory liability, but this varies and may not be sufficient for your needs.
At the Alamo counter in Vermont, review the hire agreement carefully and confirm which coverages are active before signing.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe