VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Kansas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Kansas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kansas.
Will I face unexpected charges at the Alamo counter in Kansas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Kansas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kansas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Alamo locations in Kansas?
Alamo operates at two airport locations in Kansas: Wichita Eisenhower National Airport (ICT) in Wichita and Manhattan Regional Airport (MHK) in Manhattan. Both are airport-based counters; there are no centre or city-centre Alamo locations in Kansas.
If you are flying into one of these airports, proceed to the hire area following airport signage after collecting your baggage. Your booking confirmation will show the exact Alamo counter details for your pick-up location.
Note that Kansas City International Airport (MCI), despite its name and proximity to the Kansas state line, is located in Kansas City, Missouri, not in Kansas.
What documents do I need to pick up an Alamo hire car in Kansas?
To collect your Alamo hire in Kansas, you must bring the following physical documents to the counter:
- A valid, unexpired driver’s licence with a photograph (physical card only; digital licences are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own.
All documents presented at the Alamo counter in Kansas must be physical originals. Debit and prepaid cards are not accepted for the authorisation hold.
Do I need an International Driving Permit to rent from Alamo in Kansas?
Not always, but it depends on your licence. When renting from Alamo in Kansas, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP at all times.
If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly required for most Alamo hires in Kansas. However, some hire partners or specific locations may request one, so obtaining an IDP before you travel is always the safer choice.
The IDP must be issued in your home country before you travel. It is a translation document only and cannot be used as a standalone licence at the Alamo counter in Kansas.
How do tolls work on the Kansas Turnpike when renting from Alamo?
The main toll road you will encounter when driving an Alamo hire in Kansas is the Kansas Turnpike, also known as the Ike. It runs north to south across the state, passing through Wichita, Topeka, and Lawrence.
Payment options at most Kansas Turnpike plazas include cash, major credit cards, and the K-Tag electronic transponder. E-ZPass is not accepted on the Kansas Turnpike. One important exception: Exit 53A in Wichita is a cashless-only plaza, requiring K-Tag or online payment by licence plate within 10 days of travel.
Tolls are distance-based, calculated by your entry and exit points and the number of axles on the vehicle. You receive a ticket on entry and pay at the exit plaza.
Your Alamo hire vehicle may come equipped with an electronic toll device. At the counter you can choose to enrol in a toll convenience programme, which charges a daily fee plus actual tolls billed to your card after the hire. If you do not enrol and drive a toll road, a mailed bill will typically arrive within two weeks, or you can pay online. Driving a cashless lane without a transponder or enrolment can result in violation-rate charges.
How much is the security deposit for an Alamo hire in Kansas?
When you pick up your Alamo hire in Kansas, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
For standard vehicles at Alamo locations in the United States, including Kansas, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, the specific Kansas location, and the season. Premium or larger vehicles may carry a higher hold.
To be prepared:
- Bring a physical major credit card in the main driver’s name with the driver’s name printed on the card
- Debit cards and prepaid cards are not accepted for the deposit hold
- Confirm the exact hold amount with the Alamo agent before they process your card
- Allow up to 15 working days after return for your bank to release the hold
Can I get cashback on Kansas Turnpike tolls paid during my Alamo hire?
Yes, you can get cashback on tolls paid on the Kansas Turnpike or any other toll road during your Alamo hire in Kansas. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.
To claim your Tolls Cashback after driving the Kansas Turnpike with your Alamo hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the Alamo hire agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
Is there a young driver surcharge for Alamo hires in Kansas?
Yes, a young driver surcharge applies to Alamo hires in Kansas if the main driver is under 25 years old. In most U.S. states, including Kansas, the standard minimum age to hire without an additional fee is 25.
Drivers aged 21 to 24 can hire from Alamo in Kansas but will be charged a daily young-renter surcharge at the counter. The specific daily amount for Alamo in Kansas should be confirmed at pick-up, as it varies by location.
Additional things to know for under-25 renters at Alamo in Kansas:
- Certain vehicle classes are restricted to drivers 25 and older, including full-size SUVs, minivans, luxury, and premium categories
- A major credit card in the main driver’s name is still required for the security deposit hold
- Drivers under 21 are generally not eligible to hire in Kansas
Check your booking confirmation for the exact surcharge amount applicable to your Alamo reservation in Kansas.
Can I add an additional driver to my Alamo hire in Kansas?
Yes, you can add an additional driver to your Alamo hire in Kansas, either included in your rate or for a fee paid at the counter.
When the additional driver fee is not included in your rate, Alamo charges US$15 per day for each extra driver in Kansas. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver to your Alamo hire in Kansas:
- The additional driver must be present at the Alamo counter at pick-up
- They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- They must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Alamo hire agreement in Kansas are covered by the vehicle’s protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the vehicle.
What travel assistance is included with my Alamo booking in Kansas?
Most Hola Car Rentals bookings, including Alamo hires in Kansas, include travel assistance coverage provided by Terrawind Global Protection. This can be especially useful if you experience a medical emergency or an accident on a remote stretch of the Kansas Turnpike or a rural highway far from a major city.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Alamo hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Kansas hire.
What fuel policy applies to Alamo hires in Kansas?
Alamo hires in Kansas follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Alamo hire in Kansas:
- Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return airport (Wichita ICT or Manhattan MHK) before dropping off
- Keep your final fuel receipt showing the date, time, and station address
If you return the Alamo vehicle in Kansas with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.
Can I return my Alamo hire after hours at Kansas airports?
Yes, after-hours returns are generally available at Alamo locations in Kansas, though specific counter hours for Wichita Eisenhower National Airport (ICT) and Manhattan Regional Airport (MHK) are not published in advance and can vary.
For after-hours returns at Kansas airports with Alamo:
- Park the vehicle in the designated return lane or area as directed by signage or your hire agreement
- Leave the keys in the vehicle or use the key dropbox if one is available at the location
- Place your fuel receipt in the key envelope before dropping off
- Take photos of the vehicle condition, fuel gauge, and odometer before walking away
Note that liability for the vehicle may remain with you until the Alamo agent formally checks it in during business hours. Always review the after-hours return instructions on your hire agreement for the specific Kansas location. If you have questions about counter hours before your trip, contact the Alamo location directly or check your booking confirmation for contact details.
Is third-party liability insurance included in my Alamo hire in Kansas?
Not automatically at the level most renters need. In Kansas, as in most U.S. states, Alamo is not required by state law to include a specific minimum level of third-party liability in every hire. The base hire rate may include only a minimal statutory amount, which is often insufficient for serious accidents.
Third-party liability cover (known as LIS, ALI, or SLI) protects you against bodily injury and property damage you may cause to other people while driving your Alamo hire in Kansas. It does not cover damage to the Alamo vehicle itself (that is CDW/LDW) or your own injuries.
To make sure you are adequately protected during your Alamo hire in Kansas:
- Review your booking confirmation to see whether LIS/SLI is listed as included or optional
- If it is not included, you can add supplementary liability cover at the Alamo counter in Kansas
- Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire
Always verify the exact coverage limits on your Alamo hire agreement before leaving the Kansas counter.
Can I pick up an Alamo car in Kansas and drop it off in another state?
Yes, one-way hires are generally possible with Alamo in Kansas, allowing you to pick up at Wichita (ICT) or Manhattan (MHK) and return the vehicle to a location in another state. However, a drop-off fee may apply depending on the route, distance, and vehicle class.
Key things to know about one-way Alamo hires from Kansas:
- The drop-off fee is route-specific and varies by destination, season, and vehicle category
- The fee will be shown under the "To pay at destination" section during the Hola Car Rentals booking process if it applies to your route
- Cross-border hires (for example, driving into Mexico or Canada) are generally restricted or require prior partner approval
- Driving across U.S. state lines from Kansas is typically permitted under standard Alamo hire terms, but always confirm on your hire agreement
If you change your drop-off location after booking, the one-way fee may be recalculated. Review your booking confirmation carefully and contact support before making mid-hire route changes to your Alamo reservation originating in Kansas.
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