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Frequently Asked Questions
What does my Hola Car Rentals booking at Atlanta Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Atlanta Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Atlanta Airport.
Will I face unexpected charges at the counter when I rent a car at Atlanta Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Atlanta Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Atlanta Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Atlanta Airport arrivals to the rental car counter?
After landing at Atlanta Airport, international flights arrive at Concourse F. Once you clear baggage claim and U.S. Customs, follow signs for Ground Transportation and Rental Car Center to reach the Rental Car Center (RCC) at 2200 Rental Car Center Pkwy, College Park, GA 30337.
You have two free options to reach the RCC from Atlanta Airport:
- Take the free RCC shuttle bus directly from the International Terminal. The ride takes approximately 10 to 15 minutes depending on the airport loop.
- Take a free shuttle to the Domestic Terminal, then ride the free ATL SkyTrain (driverless, runs 24/7, approximately 5 minutes) to the RCC station.
Once inside the RCC, proceed to your rental brand's counter. All major brands including Alamo, Avis, Budget, Enterprise, Hertz, National, and Thrifty are located in the central lobby, with some counters on the second floor. Present your passport, driver's license, credit card, and booking confirmation to complete check-in.
Plan for a total time of 60 to 180 minutes from landing to driving away, as U.S. Customs and immigration can add 30 to 90 minutes depending on flight volume.
What documents do I need to pick up a rental car at Atlanta Airport?
To pick up a rental car at Atlanta Airport, you must present all documents in physical form. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name.
- A passport or valid government-issued photo ID.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the U.S.).
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Atlanta Airport. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license, not as a replacement.
Obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.
Are there toll roads near Atlanta Airport I should know about?
Yes, there are toll roads near Atlanta Airport that you should plan for before driving. Georgia does not have traditional toll highways, but the Atlanta metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes on several major interstates.
Key Express Lane corridors near Atlanta Airport include:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on congestion.
- I-85 Express Lanes Extension (10 miles, toward Suwanee and Buford): minimum US$0.10 per mile.
- I-75 Express Lane (12 miles, Atlanta to Stockbridge and McDonough): minimum US$0.10 per mile.
- Northwest Corridor Express Lane (I-75 and I-575, toward Marietta, Kennesaw, and Woodstock): minimum US$0.10 per mile.
All Georgia Express Lanes are fully cashless. The primary transponder is Peach Pass, and compatible alternatives include SunPass and Quick Pass. Vehicles with 3 or more occupants may use Peach Pass lanes toll-free.
Your rental vehicle at Atlanta Airport will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per rental) or pay per use, where actual tolls plus administrative fees are billed after the rental.
Can I get cashback on tolls paid during my Atlanta Airport rental?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Atlanta Airport rental.
This benefit is especially useful near Atlanta Airport, where Georgia Express Lanes on I-85, I-75, and the Northwest Corridor use dynamic pricing and can add up over a multi-day rental.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period.
- Include your full name, travel dates, and the last 4 digits of the card used for the booking.
The refund is issued to the original payment method and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Tolls Cashback does not replace payment at the toll; you still pay normally and claim reimbursement afterward.
Is a credit card required to rent a car at Atlanta Airport?
Yes, a physical major credit card in the main driver's name is required to rent a car at Atlanta Airport. The card must have the driver's name printed on it and be presented in person at the counter.
At pick-up, the rental partner places a temporary authorization hold on your card, typically US$300 to US$400 for standard vehicles at U.S. airport locations. This hold reduces your available credit until the bank releases it after the rental ends, which can take up to 15 business days.
- Debit cards are not accepted for the security deposit hold.
- Prepaid or virtual cards are not accepted.
- Someone else's card is not accepted. The card must belong to the main driver.
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit.
Even if you prepaid your booking in full, you must still present a physical credit card at the Atlanta Airport counter for the hold. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.
What is the minimum age to rent a car at Atlanta Airport?
The minimum age to rent a car at Atlanta Airport without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee that varies by rental brand.
Typical underage surcharges at Atlanta Airport counters include:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
Drivers under 25 are also restricted from renting certain vehicle classes at Atlanta Airport, including full-size SUVs, minivans, luxury, premium, and convertible categories. Economy, compact, and intermediate vehicles are generally available to eligible younger drivers.
Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Hola Car Rentals rates fulfilled by Avis or Budget at Atlanta Airport. The waiver must appear explicitly on the booking confirmation to apply at the counter.
How do I add an additional driver to my Atlanta Airport rental?
Yes, you can add an additional driver to your Atlanta Airport rental, either at no cost if your rate includes it or by paying a daily fee at the counter.
To add an additional driver at Atlanta Airport:
- The additional driver must be physically present at the counter at pick-up.
- They must present a valid driver's license and, if required, an International Driving Permit.
- Both the main driver and the additional driver must sign the rental agreement.
If the additional driver is not included in your rate, daily fees at Atlanta Airport counters are:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections. Check your booking confirmation before arriving at Atlanta Airport to confirm whether an additional driver is already included in your rate.
What insurance coverage is included in my Atlanta Airport rental booking?
The insurance coverage included in your Atlanta Airport rental depends on the rate plan selected at booking. It is important to review your confirmation carefully before arriving at the counter.
Common coverages available for Atlanta Airport rentals include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision or covered event. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to third parties.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Georgia, not all rental companies include state-minimum liability by default, so confirming this coverage is strongly recommended before picking up at Atlanta Airport.
CDW/LDW and LIS/ALI/SLI are separate protections. CDW/LDW covers the rental car itself; LIS/ALI/SLI covers others. Neither covers your personal injuries or belongings.
Coverage is void if an unlisted driver operates the vehicle, if the car is used in prohibited ways, or if an incident is not reported promptly. Always verify what is listed on your rental agreement at the Atlanta Airport counter before signing.
Does my Atlanta Airport rental include travel assistance if something goes wrong on the road?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an emergency occurs while driving near Atlanta Airport or anywhere during your trip.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in case of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage is designed for travelers renting abroad and is particularly useful if you are involved in an incident on Georgia's interstates or Express Lanes near Atlanta Airport and need legal or medical support.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation.
Important: this benefit does not apply to U.S. or Canadian residents. It covers non-North American travelers only. It also does not cover damage to the rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Always check your booking confirmation for the exact terms applicable to your Atlanta Airport rental.
What are the counter hours at the Atlanta Airport Rental Car Center?
Most rental brand counters at the Atlanta Airport Rental Car Center (RCC) operate 24 hours a day, 7 days a week, making late-night and early-morning arrivals manageable for international travelers.
Key details about Atlanta Airport RCC hours:
- Major brands including Avis, Hertz, Alamo, Enterprise, National, and Budget maintain 24-hour counters at the RCC.
- Some smaller brands such as Fox operate limited hours (approximately 6:00 AM to 10:30 PM daily) and may require a key drop for after-hours returns.
- The ATL SkyTrain connecting the Domestic Terminal to the RCC runs 24 hours a day, 7 days a week.
If you arrive at Atlanta Airport outside standard hours, confirm your specific brand's counter schedule on your booking confirmation. For after-hours vehicle returns, most brands provide a key drop box at the RCC. Leave your keys in the designated drop box for your brand and retain all paperwork and photos of the vehicle condition.
Rental companies at Atlanta Airport will generally hold your reservation for up to 24 hours after the scheduled pickup time if your flight is delayed, provided the delay is within that window.
How does the fuel policy work for Atlanta Airport rentals?
Rentals at Atlanta Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Atlanta Airport rental:
- At pick-up, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
- During the rental, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning to the Atlanta Airport RCC, refuel within approximately 10 miles of the return location so the gauge does not drop below full en route.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, the rental partner may charge a fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
For after-hours returns at Atlanta Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.
Can I pick up at Atlanta Airport and return the car to a different city?
Yes, one-way rentals are available from Atlanta Airport, allowing you to pick up the vehicle at the RCC and return it to a different city or location. However, a drop-off fee may apply depending on the route, rental brand, vehicle class, and season.
Key points to know before booking a one-way from Atlanta Airport:
- The drop-off fee is route-specific and is shown during the booking process under the To Pay at Destination section. Review this before confirming your reservation.
- Short routes between nearby airports may carry no drop-off fee, while long-distance or cross-state routes typically do.
- Cross-border one-ways (for example, Atlanta Airport to Canada or Mexico) may be restricted or require prior partner approval.
- Premium, large SUV, and specialty vehicle classes often carry higher repositioning fees or may not be available for one-way rentals.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your booking confirmation. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support after the rental ends.
Are there extra airport fees or surcharges when renting at Atlanta Airport?
Yes, renting at Atlanta Airport includes several local taxes and fees that are standard for U.S. airport rentals and are separate from your base rate.
Fees typically associated with an Atlanta Airport rental include:
- Airport Concession Recovery Fee (ACRF): charged by rental companies for operating within the airport facility.
- Customer Facility Charge (CFC): a per-day fee that funds the Rental Car Center at Atlanta Airport.
- Georgia state sales tax of 4.0%, Fulton County tax of 3.0%, City of Atlanta tax of 1.5%, and a local option tax of 0.4%, combining to approximately 8.9%.
One distinctive aspect of Atlanta Airport is that these airport concession fees can apply even if you rent from a location in certain surrounding zip codes, not just from the RCC itself. This makes it difficult to avoid airport surcharges by renting downtown in some cases.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Atlanta Airport counter under To Pay at Destination. If a fee marked as included on your confirmation is charged again at the counter, the No Extra Charges© guarantee covers that situation after verification.
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