VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Las Vegas Strip include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Las Vegas Strip, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Las Vegas Strip.
Will I face unexpected charges at the Dollar counter in Las Vegas Strip when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Las Vegas Strip are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas Strip charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does Dollar car pick-up work at Harry Reid Airport for Las Vegas Strip visitors?
Yes, Dollar has a specific multi-step pick-up process at Harry Reid International Airport (LAS) that Las Vegas Strip visitors should plan for before arriving.
After collecting your baggage, follow the overhead signs on Level 1 Zero for "Rental Car Shuttles." Board the free shuttle outside Doors 1 to 4 (Terminal 1) or Doors 10 to 11 (Terminal 3). The shuttle takes approximately 5 to 10 minutes to reach the consolidated Rental Car Centre (RCC).
Once at the RCC, proceed to the Dollar counter inside to complete your paperwork. After signing the agreement, you will take a second shuttle or walk to the vehicle lot at 4775 S University Center Dr (Swenson Street area), where your car will be ready for inspection.
- Allow 30 to 90 minutes total from landing to driving away
- Counter lines and lot shuttles can add time during peak periods
- The Dollar counter at LAS operates 24 hours a day, 7 days a week
If you are staying on the Las Vegas Strip, Dollar also has counter locations directly on or near the Strip (for example, 3300 Las Vegas Blvd S near Treasure Island and 3325 S Las Vegas Blvd at the Palazzo), which skip the RCC process entirely.
Are there toll roads near the Las Vegas Strip that Dollar renters need to worry about?
No, there are no toll roads anywhere in Nevada, so Dollar renters driving on or around the Las Vegas Strip will not encounter any toll charges on public highways, interstates, or local roads.
All major routes you are likely to use, including I-15 (which runs alongside the Strip), US-95, and all state routes, are completely toll-free. There are no cashless toll gantries, no transponder requirements, and no congestion charges or emissions zones anywhere in the state.
- I-15 near the Las Vegas Strip: US$0.00 in tolls
- US-95 and all Nevada state routes: US$0.00 in tolls
- No PlatePass, E-ZPass, FasTrak, or similar programme is needed in Nevada
Note that state park entry fees (for example, Valley of Fire at approximately US$10 per vehicle) are not tolls and are paid separately at the park entrance. These are not billed through your Dollar hire agreement.
If you plan to drive from the Las Vegas Strip into neighbouring California, toll roads do exist there (FasTrak system). In that case, the Tolls Cashback benefit included with your booking can reimburse up to 5% of your total booking value for tolls paid during the hire.
What documents do I need to pick up a Dollar hire car on the Las Vegas Strip?
Yes, you need to bring several physical documents to pick up your Dollar hire car at any Las Vegas Strip location.
- Valid driver’s licence (original, physical, unexpired) in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- Passport or valid government photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Dollar counter on the Las Vegas Strip or at Harry Reid Airport.
Debit cards and prepaid cards are not accepted for the authorisation hold, even if you prepaid your booking online. Bring a backup credit card in your name in case your primary card is declined.
What is the Tolls Cashback benefit for Dollar hires near the Las Vegas Strip?
Yes, all bookings include a Tolls Cashback benefit that can reimburse up to 5% of your total booking value for tolls paid during your Dollar hire, even if you drive beyond the Las Vegas Strip into toll-bearing areas.
Nevada itself has no toll roads, so if you stay on or near the Las Vegas Strip, you will pay US$0.00 in tolls. However, if you drive into California (which uses the FasTrak system) or other states with toll roads, those charges are eligible for cashback.
To claim your reimbursement after returning your Dollar hire:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Dollar hire agreement, and a receipt or statement showing toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for a Dollar hire car on the Las Vegas Strip?
Yes, Dollar will place a temporary authorisation hold on your credit card when you pick up your hire on the Las Vegas Strip, though the exact amount varies by location, vehicle class, and season.
For standard vehicles hired in the United Kingdom, typical holds range from approximately US$300 to US$400. Premium or speciality vehicles may require a higher hold. The Dollar counter agent will confirm the exact authorisation amount before processing your card.
- The hold is a temporary authorisation, not a charge, and reduces your available credit until released
- After you return the vehicle, the hold is released; your bank may take up to 15 business days to reflect the release
- Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
If you are picking up at a Las Vegas Strip hotel location or at the Harry Reid Airport Hire Centre, notify your bank of your travel plans in advance to avoid fraud blocks on a high-value in-person authorisation. Bringing a backup credit card in your name is also recommended in case your primary card is declined.
Are there extra airport fees when picking up a Dollar car near the Las Vegas Strip?
Yes, picking up a Dollar hire car at Harry Reid International Airport (LAS), which serves the Las Vegas Strip, adds several local surcharges on top of your base rate.
- Clark County hire tax: approximately 10%
- Airport concession recovery fee: approximately 10 to 12% of the base rate
- Customer facility charge: approximately GBP 5 per day
- Additional Nevada-specific surcharges may apply
Combined, these airport-specific fees can add 25 to 35% to your base hire cost, which is higher than the national average of roughly 15 to 20%.
If you want to reduce these fees, Dollar also has off-airport locations closer to the Las Vegas Strip, such as 4775 S University Center Dr (Swenson Street, east of the Strip) and hotel-based counters at addresses like 3300 Las Vegas Blvd S and 3325 S Las Vegas Blvd. Off-airport locations skip the airport concession fee, which can result in significantly lower total costs.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Dollar counter. The No Extra Charges© guarantee covers any mandatory fees that were listed as included in your confirmation but incorrectly charged at pickup.
Can I add an additional driver to my Dollar hire on the Las Vegas Strip?
Yes, you can add an additional driver to your Dollar hire on the Las Vegas Strip, either as part of your rate or by paying a fee at the counter.
For Dollar, Hertz, and Thrifty, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. If your booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost.
Requirements for adding a driver at any Las Vegas Strip Dollar location:
- The additional driver must be physically present at the counter at pick-up
- They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- They must meet the minimum age requirements for the hire location
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle, those protections may be void. If you need to add a driver after pick-up, visit a Dollar branch in person to update the agreement.
Is there a young driver surcharge for under-25 renters at Dollar on the Las Vegas Strip?
Yes, Dollar charges a young driver surcharge for renters under 25 years old at Las Vegas Strip locations, including the location near 7135 Gillespie St south of the airport.
In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. For Dollar, Hertz, and Thrifty, this young-renter surcharge is US$13.50 per hire day plus taxes, up to a maximum of US$189 plus taxes.
- Drivers under 21 are generally not permitted to hire in Nevada
- Vehicle class restrictions apply: categories such as luxury, premium, full-size SUV, minivan, and convertible are typically restricted to renters 25 and older
- Economy, compact, and intermediate vehicles are usually available to renters aged 21 to 24
One exception applies to certain Hola Car Rentals rates fulfilled by Avis or Budget (not Dollar): renters aged 21 to 24 from Latin America and the Caribbean may have the underage fee waived when the waiver is explicitly shown on the booking confirmation. This exception does not apply to Dollar hires on the Las Vegas Strip.
Always check your booking confirmation for the exact surcharge amount applicable to your Las Vegas Strip Dollar reservation.
What travel assistance is included with a Dollar hire near the Las Vegas Strip?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an incident occurs during your Dollar hire on or near the Las Vegas Strip.
Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is designed for situations such as a medical emergency while driving near the Las Vegas Strip, a breakdown on I-15, or an accident requiring legal support. It does not cover damage to the Dollar hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).
To reach assistance 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this travel assistance cover. Always review your booking confirmation for the exact terms and coverage limits that apply to your Dollar hire.
What fuel policy applies to Dollar hires on the Las Vegas Strip?
Yes, Dollar hires on the Las Vegas Strip use a Full-to-Full fuel policy by default, meaning you receive the car with a full tank and must return it full to avoid additional charges.
- At pick-up, verify the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the vehicle below the recorded starting level, Dollar may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.
For Dollar hires returned to the Swenson Street lot at 4775 S University Center Dr or to Las Vegas Strip hotel locations, petrol stations are available within 1 to 2 miles of the return point. Ask the Dollar agent at pick-up to confirm the nearest station to your specific return location.
For after-hours returns at Las Vegas Strip locations, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your dashboard as documentation.
Can I return my Dollar hire to a different city from the Las Vegas Strip?
Yes, one-way hires are possible with Dollar from the Las Vegas Strip, but a drop-off fee may apply depending on your return destination.
The drop-off fee is route-specific and varies by destination city, distance, vehicle class, and season. It is not a mileage or fuel charge but a separate repositioning fee set by Dollar. For same-city returns (for example, picking up at a Las Vegas Strip hotel and returning to Harry Reid Airport), there is often no drop-off fee. For returns to a different city or state, a fee typically applies.
- The drop-off fee, if applicable, will appear under "To pay at destination" in your booking confirmation
- This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed at booking
- Cross-border one-way hires (for example, Las Vegas Strip to Mexico) may be restricted or require prior authorisation
If you need to change your return location after booking your Dollar hire, contact support as soon as possible. Mid-hire route changes must be approved by the Dollar branch and may increase the fee or affect availability. Always confirm the exact drop-off fee for your specific Las Vegas Strip to destination route before finalising your reservation.
What are the operating hours for Dollar locations on the Las Vegas Strip?
Yes, Dollar counter hours on and near the Las Vegas Strip vary by location, and some have limited daytime windows rather than 24-hour service.
- Dollar at Harry Reid International Airport (LAS) Hire Centre: open 24 hours a day, 7 days a week
- Las Vegas Strip hotel counters (for example, 3355 S Las Vegas Blvd and 3325 S Las Vegas Blvd): typically open daily from 07:00 to 13:00
- Neighbourhood locations such as 1815 E Sahara Ave and 5905 W Sahara Ave: typically Monday to Friday 08:00 to 13:00, Saturday 09:00 to 12:00
Hours can change on public holidays and during major Las Vegas Strip events such as the Formula 1 Grand Prix in November, the National Finals Rodeo in December, or CES in January, when demand surges significantly. Always confirm hours directly with the Dollar location listed on your booking confirmation before your arrival date.
For after-hours vehicle returns at Las Vegas Strip locations and the Swenson Street lot, key drop boxes are available. Place your keys in the drop box or envelope provided, keep a photo of the odometer and fuel gauge, and retain your hire agreement until you receive the final receipt confirming the return was processed correctly.
What insurance cover do I need for a Dollar hire on the Las Vegas Strip?
Yes, understanding your insurance options before picking up a Dollar hire on the Las Vegas Strip is important, as the base hire rate may not include full protection.
The two main coverages to consider are:
- CDW/LDW (Collision Damage Waiver / Loss Damage Waiver): reduces your financial liability for damage to the Dollar vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage you cause to other vehicles or people.
- LIS/ALI/SLI (Supplemental Liability Insurance): covers bodily injury and property damage you may cause to third parties while driving on the Las Vegas Strip or surrounding roads. Some U.S. states require a minimum level of third-party liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.
CDW/LDW and LIS/ALI/SLI are separate protections and must be paired for more complete coverage. Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC).
Only drivers named on the Dollar hire agreement are covered. If someone not listed on the contract drives the vehicle on the Las Vegas Strip, all protections may be void. Review your booking confirmation to confirm which coverages are already included in your rate before accepting or declining anything at the Dollar counter.
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