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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 5 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 yesterday
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 14 hours ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking in San Diego include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Diego, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Diego.

Will I face unexpected charges at the counter when I hire a car in San Diego through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in San Diego are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Diego charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the hire car collection process work at San Diego International Airport?

At San Diego International Airport (SAN), hire cars are not located inside the terminals. All major hire brands including Avis, Alamo, Enterprise, National, Dollar, and others operate from the off-site Rental Car Centre (RCC) at 3355 Admiral Boland Way.

After collecting your luggage, follow the signs to the Rental Car Shuttle staging area:

  • Terminal 1: exit to the arrivals level and head to the east kerb shuttle island
  • Terminal 2: exit to the outer island on the arrivals level

Shuttles run every 5 to 15 minutes and operate 24 hours a day, 7 days a week. The journey to the San Diego RCC is short, but allow 10 to 20 minutes for the wait and journey combined. Once at the RCC, proceed to your brand's counter or self-service kiosk to complete check-in and collect your vehicle.

From the moment you land in San Diego, budget approximately 30 to 60 minutes in total before you are on the road, accounting for deplaning, baggage collection, the shuttle, and counter processing. This window can be longer during peak travel periods or late at night.

Where do I return my hire car at San Diego Airport?

Vehicle returns at San Diego International Airport are handled at the same Rental Car Centre (RCC) located at 3355 Admiral Boland Way, not at the terminals themselves.

When driving back to San Diego Airport, follow the signs for Rental Car Return, which will direct you into the RCC. Each brand has a designated return lane inside the facility. During staffed hours, an agent will check you in on the spot. For after-hours returns:

  • Park the vehicle in the designated return lane for your brand
  • Lock the vehicle and deposit the keys in the company's key drop box at the counter
  • Keep a photo of the dashboard showing the fuel gauge and odometer
  • Retain any fuel receipt if you refuelled before returning

Before leaving San Diego for your onward journey, refuel within approximately 10 miles of the RCC to comply with the Full-to-Full fuel policy and avoid refuelling charges. Your hire agreement will confirm the exact return instructions for your brand.

Are there toll roads in San Diego and how do they work for hire cars?

San Diego itself has very limited toll exposure compared to other parts of California. Most major motorways in the San Diego area are free. However, if you drive north towards Los Angeles or Orange County, you may encounter toll roads including SR-73, SR-133, SR-241, and SR-261, as well as express lanes on several freeways.

All California toll roads are cashless and use the FasTrak electronic system. There are no cash toll booths. For hire cars in San Diego, billing works in one of two ways:

  • Unlimited toll package: purchased at the counter, typically US$11 to US$25 per hire day, covering all toll usage during the hire
  • Pay per use: if you decline the package, the hire company charges actual toll amounts plus administrative processing fees, billed to your card after the hire, sometimes weeks later

If you plan to use express lanes on the I-15 corridor in San Diego County, note that solo drivers require a FasTrak transponder for toll entry. Driving those lanes without enrolment can result in a violation.

You may also opt out of the hire company's programme and pay tolls directly through the toll agency's website, or register your hire plate with a personal FasTrak account. If you use your own pass, inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Does my San Diego hire include Tolls Cashback?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to tolls paid during your San Diego hire, including any toll roads you use while driving in Southern California or beyond.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim your cashback after returning your San Diego hire:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - followed by your reservation number
  • Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

What documents do I need to collect a hire car in San Diego?

To collect your hire car in San Diego, you must present the following physical documents at the counter:

  • A valid, original driving licence (not a digital copy)
  • A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most San Diego counters.

The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at San Diego hire counters.

Do I need a credit card to hire a car in San Diego?

Yes, a major credit card is required to hire a car in San Diego. The card must be in the main driver's name, with the driver's name physically printed on the card, and presented in person at the counter.

The credit card is used to place a temporary authorisation hold on your available credit at collection. Typical holds in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount varies by hire brand, vehicle class, and location.

Important points to bear in mind for your San Diego collection:

  • Debit cards and prepaid cards are not accepted for the security deposit hold
  • Virtual or digital-only card numbers are not accepted; you must present the physical card
  • The card must belong to the main driver, not a travel companion or family member
  • Even if you prepaid your booking online, you still need to present a physical credit card at the San Diego counter

The hold is released after you return the vehicle, but your bank controls how quickly the credit becomes available again, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined.

What is the minimum age to hire a car in San Diego?

In San Diego, the standard minimum age to hire a car without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

Vehicle classes typically unavailable to under-25s in San Diego include full-size saloons, SUVs, minivans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally the only classes available to younger drivers.

Key points for under-25s collecting in San Diego:

  • The young-driver surcharge is a daily fee charged at the counter and varies by hire brand
  • All standard requirements still apply: valid licence, major credit card, and required documents
  • Drivers under 21 cannot hire in San Diego under standard policies

One exception applies to drivers from Latin America and the Caribbean aged 21 to 24 booking eligible rates with Avis or Budget: the underage fee may be waived when the waiver is explicitly shown on the booking confirmation. This exception does not apply to drivers from Europe, Asia, or other regions.

Can I add an additional driver to my San Diego hire?

Yes, you can add an additional driver to your San Diego hire, either at no cost if your rate includes it, or for a daily fee paid at the counter.

Check your booking confirmation for the line "Additional driver free of charge" to see if your rate covers one extra driver. If it is not included, the daily fees charged at the San Diego counter vary by brand:

  • Avis, Budget, and Payless: US$13 per hire day, capped at US$65
  • Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
  • Alamo, National, and Enterprise: US$15 per day with no stated cap

The additional driver must be present at the San Diego collection point with a valid driving licence and any required identification. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections, including CDW/LDW.

For Avis, Budget, and Payless in San Diego, additional drivers must generally be at least 25 years old. Age restrictions for additional drivers may differ from those for the main driver.

Is travel assistance included with my San Diego hire?

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your San Diego trip or whilst driving in Southern California.

Coverage typically includes:

  • Travel insurance with medical cover for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This benefit is designed for travellers visiting San Diego from abroad. It does not apply to residents of the United States or Canada.

If you need assistance during your San Diego hire, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free), via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW/LDW for damage to the hire vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and limits that apply to your San Diego reservation.

What unusual road layouts should I know about when driving in San Diego?

San Diego has a few road features that can surprise first-time visitors and are worth knowing before you get behind the wheel.

Advisory bike lane streets: Some residential streets in San Diego, such as Gold Coast Drive in Mira Mesa and Evergreen Street in Point Loma, use an experimental single-lane shared design. Two-way vehicle traffic shares one centre lane, and drivers must yield to cyclists by shifting into the advisory bike lanes on either side when passing oncoming vehicles. This layout is unlike standard road designs found in most cities and can be disorienting without prior knowledge.

I-15 express lanes: The I-15 corridor in San Diego County features fully median-separated HOV and express lanes between SR-52 and SR-56, extending towards Escondido. Solo drivers must have a FasTrak transponder to use these lanes. There are no mid-segment access or exit points, so entering without a transponder can result in a toll violation.

Nimitz Boulevard in Point Loma: This road narrows from a multi-lane divided highway to a limited-access expressway heading southbound, with only one intermediate exit at Famosa Boulevard. There is no direct connection from eastbound I-8 to northbound I-5, which forces drivers to use alternative routes through the San Diego area such as Sea World Drive.

Can I hire a car in San Diego and return it in a different city?

Yes, one-way hires are available from San Diego, allowing you to collect in San Diego and return the vehicle at a different location such as Los Angeles International Airport or other cities across the United States.

A drop-off fee may apply depending on your route. This fee is set by the hire partner and varies based on the distance between cities, the vehicle class, and the season. The fee is not included in any rate plan and cannot be pre-paid.

When booking a one-way hire from San Diego:

  • Enter both your San Diego collection point and your intended return location during the search
  • The drop-off fee, if applicable, will appear on the rate details page under the "To pay at destination" section before you confirm
  • Review your booking confirmation to verify the fee matches what was shown during checkout

Same-city returns, such as collecting at San Diego Airport and returning to a downtown San Diego branch, often carry no drop-off fee. Long-distance or cross-country one-ways usually do carry a fee. Cross-border one-ways, such as returning a vehicle in Mexico, are generally not permitted.

If the counter charges a different drop-off fee than what appears on your confirmation, keep all paperwork and contact support after the hire.

What insurance cover is included in my San Diego hire?

The insurance and protection options included in your San Diego hire depend on the rate plan selected at booking. Check your confirmation for the specific coverages listed.

The two main protections to look for are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others whilst driving the San Diego hire. In California, not all hire companies are required to include state-minimum liability by default, so it is strongly recommended to add supplementary liability cover up to US$300,000 if it is not already included in your rate.

CDW/LDW and LIS/ALI/SLI are separate protections and do not replace each other. Common exclusions from CDW/LDW in San Diego include tyres, undercarriage, roof damage, and incidents involving unauthorised drivers or prohibited use such as off-road driving.

If an incident occurs during your San Diego hire, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your hire agreement.

What is the fuel policy for hire cars in San Diego?

Hire cars in San Diego follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection in San Diego, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

When returning your San Diego hire:

  • Refuel within approximately 10 miles of the Rental Car Centre at 3355 Admiral Boland Way to ensure the gauge does not drop before you arrive
  • Keep the fuel receipt showing the date, time, and station address
  • Take a photo of the full gauge at the station as backup evidence

If you return the vehicle below the recorded starting level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Note that fuel prices in San Diego align with California averages, which tend to be higher than the national average. Budgeting for this is advisable, especially for longer trips around Southern California. Some San Diego counter locations may offer an optional prepaid fuel plan; if accepted, unused fuel is generally non-refundable.

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