VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Denver, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the counter when I hire a car in Denver through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Denver International Airport baggage claim to the hire car shuttle?
After landing at Denver International Airport (DEN), take the airport train from your arrival concourse to the Jeppesen Terminal and proceed to baggage claim on Level 5. Once you have your luggage, exit through doors 505 to 513 on the east side or doors 504 to 512 on the west side and head to Island 4, the designated hire car shuttle pickup zone.
All major Denver hire car brands, including Avis, Hertz, Budget, Enterprise, National, Alamo, and Payless, operate off-terminal facilities along 78th Avenue and use this same shuttle stop. Shuttles run approximately every 10 minutes, and the ride to the hire car facilities takes about 5 to 7 minutes.
Once you arrive at the hire centre, proceed to your brand's counter or kiosk to complete your agreement and collect your vehicle. Budget for 30 to 60 minutes total from the moment you land to the moment you drive away from Denver, accounting for baggage claim, the shuttle ride, and counter processing.
What are the hire car counter hours at Denver International Airport?
Major hire car brands at Denver International Airport (DEN) operate 24 hours a day, 7 days a week. This includes Avis, Budget, and Enterprise, among others, so you can pick up your Denver hire regardless of when your flight arrives.
For after-hours vehicle returns, the Denver hire car facilities also accept key drops around the clock. When returning your car, follow the airport signs for Hire Car Return from I-70 and Pena Boulevard to the 78th Avenue lots. Park in the designated return lanes, leave the keys on the dashboard or place them in the key drop box provided, and a shuttle will take you back to the Jeppesen Terminal.
Even if you return outside staffed hours, keep your hire agreement and take a photo of the vehicle and fuel gauge before leaving, so you have documentation in case any post-hire questions arise about your Denver hire.
Are there toll roads near Denver I should know about before hiring a car?
Yes, there are several cashless toll roads in the Denver area that you will likely encounter during your hire.
- E-470 is a 47-mile loop around the Denver metro area, including the route to and from Denver International Airport. Tolls are variable based on time of day and distance travelled.
- I-25 Express Lanes run approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip depending on the time of day.
- US-36 Express Lanes and the Northwest Parkway also use cashless tolling.
All of these Denver-area toll roads are entirely cashless. There are no toll booths where you can pay with cash. Overhead cameras photograph licence plates for billing, either through an ExpressToll transponder account or through Licence Plate Tolling (LPT), which is billed at a higher undiscounted rate.
Your hire vehicle comes equipped with an electronic toll device. At the Denver pickup counter you can enrol in an unlimited toll package (typically US$11 to US$25 per day depending on the brand) or pay per use. If you do nothing, the hire company will bill you the LPT toll amount plus an administrative processing fee per toll event after the hire ends.
There are no congestion charges or emissions zones in Denver or anywhere in Colorado.
Can I get cashback on tolls I pay during my Denver hire?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Denver hire.
This is especially useful in Denver given the cashless toll roads in the area, including E-470 (the loop around the metro and airport), the I-25 Express Lanes, and the US-36 Express Lanes. Toll costs can add up quickly, particularly if you use E-470 to or from Denver International Airport multiple times.
To claim your cashback after your Denver hire ends:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges paid during your Denver hire period.
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Denver trip is complete.
What documents do I need to pick up a hire car in Denver?
To collect your hire vehicle in Denver, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence. If your licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required alongside the original licence.
- A major credit card physically printed with the main driver’s name. Debit cards and prepaid cards are not accepted for the authorisation hold at Denver hire counters.
- Your passport or a valid government-issued photo ID.
- Your booking confirmation or printed voucher if required for your reservation.
- Round-trip flight tickets or proof of onward travel.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Denver hire counters. Name mismatches between your licence, passport, and credit card are one of the most common causes of problems at pickup, so verify that all names match before you travel to Denver.
How much is the security deposit for a hire car in Denver?
At Denver hire car counters, the security deposit is placed as a temporary authorisation hold on your credit card at the time of pickup. For standard vehicles in the United States, the typical hold is approximately US$300 to US$400, though the exact amount varies by hire brand, vehicle class, and the specific Denver location.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
- Premium or speciality vehicles at Denver locations may carry a higher hold amount.
- Only a major credit card physically printed with the main driver’s name is accepted. Debit cards and prepaid cards are not accepted for the deposit at Denver counters.
- Bring a backup credit card in case your primary card is declined.
If you are travelling internationally to Denver, notify your bank before arrival to prevent fraud blocks on the in-person authorisation.
Can I hire a car in Denver and return it in a different city?
Yes, one-way hires from Denver are available through multiple partner brands, including Enterprise, Budget, Avis, Hertz, Dollar, and others. You can pick up at Denver International Airport (DEN) and return the vehicle in another city or state.
A drop-off fee typically applies for one-way hires and varies based on the route, vehicle class, hire brand, and travel dates. This fee is shown during the booking process under the To Pay at Destination section, so you will know the cost before confirming your Denver reservation.
A few things to keep in mind:
- Same-city routes, such as Denver airport to a downtown Denver location, often carry no drop-off fee.
- Routes between different cities or states will usually include a drop-off fee that varies by distance and demand.
- Cross-border one-way hires (for example, Denver to Canada) may be restricted or require prior authorisation from the hire partner.
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
Always review your booking confirmation to confirm the drop-off fee for your specific Denver departure route before travel.
Does Denver have confusing streets that could affect my hire car navigation?
Yes, Denver has a few road layout quirks that can catch first-time visitors off guard, especially if you are relying on GPS navigation in your hire vehicle.
Downtown Denver's street grid is angled at roughly 45 degrees relative to the standard north-south orientation used in most U.S. cities. This creates unusual intersections at the edges of the downtown core that can be disorienting when you are driving an unfamiliar hire vehicle.
Denver has also been actively converting one-way streets to two-way traffic in several neighbourhoods. For example, 13th and 14th Avenues in the East Colfax area were converted from one-way to two-way between Quebec Street and Yosemite Street. Navigation apps including Google Maps and Apple Maps have in some cases lagged behind these changes, meaning the directions shown may not reflect the current street configuration in Denver.
To navigate Denver confidently in your hire vehicle:
- Check that your navigation app is fully updated before you arrive in Denver.
- Pay attention to street signage rather than relying solely on turn-by-turn audio instructions.
- Be alert for one-way street signs, particularly in and around the downtown Denver core.
What travel assistance is included with my Denver hire booking?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Denver hire as well. This benefit is designed for situations that can arise while travelling abroad, such as a medical emergency on a Denver highway or a flight cancellation disrupting your trip.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers per event.
- Legal assistance in the event of a road accident during your Denver hire.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Travellers who are residents of the United States or Canada do not qualify for this coverage on their Denver hire. Pre-existing medical conditions are also excluded. For full terms, visit twglobalprotection.com.
What is the minimum age to hire a car in Denver?
In Denver, as in most of the United States, the standard minimum age to hire a car without additional surcharges is 25. Drivers aged 21 to 24 can hire in Denver but will be subject to a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.
Vehicle classes typically restricted to 25 and older in Denver include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
Colorado is not one of the states (like New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the 21-minimum policy set by each hire brand applies at Denver locations.
If you are between 21 and 24 and booking a Denver hire, Budget for the young-driver surcharge, which varies by brand. Travellers from Latin America and the Caribbean hiring through Avis or Budget may qualify for a young-driver fee waiver on eligible vehicle categories, provided the waiver is explicitly shown on the booking confirmation.
How does the fuel policy work for hire cars in Denver?
Denver hire cars use a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, verify the fuel level with the agent and confirm it is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Denver hire facility.
When returning your Denver hire, refuel within approximately 10 miles of the return location on 78th Avenue so the gauge does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, the Denver hire partner may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price.
- A refuelling service or administrative fee on top of the fuel cost.
For after-hours returns at Denver International Airport, leave the fuel receipt inside the vehicle or in the key drop envelope, and keep a photo of the full gauge on your phone as backup documentation.
Does my Denver hire vehicle include insurance for damage or theft?
Whether your Denver hire includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected at booking. Check your hire confirmation to see if CDW or LDW is listed under your Denver reservation details.
CDW and LDW reduce your financial liability for damage to the hire vehicle caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
Important exclusions to be aware of for your Denver hire:
- CDW and LDW do not cover third-party liability, meaning injuries or property damage you cause to other people or vehicles. For that protection, consider adding Liability Insurance Supplementary (LIS) to your Denver booking.
- Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
- Coverage only applies to drivers named on the hire agreement. Any unlisted driver who operates the vehicle in Denver may void the coverage.
In the United States, not all states require hire companies to include minimum third-party liability by default, so reviewing your Denver hire agreement carefully at pickup is strongly recommended.
Can I add an additional driver to my Denver hire vehicle?
Yes, you can add an additional driver to your Denver hire vehicle, either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line Additional driver free of charge to confirm whether your Denver reservation includes this benefit.
If the additional driver is not included in your rate, the daily fees at Denver counters are approximately:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes per hire.
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes per hire.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
The additional driver must be present at the Denver pickup counter with their own valid driver’s licence and must sign the hire agreement. If their licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Only drivers listed on the agreement are covered by the hire protections during your Denver trip.
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