VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Missouri include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Missouri, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Missouri.
Will I face unexpected charges at the counter when I rent a car in Missouri through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Missouri are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Missouri charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Missouri I need to worry about?
Missouri has almost no toll roads. The only toll facility in Missouri is the Lake of the Ozarks Community Bridge on State Highway MM, and it accepts cash only at the booth. There are no electronic transponders or cashless toll systems operating in Missouri.
Toll costs at that bridge for a standard rental car are:
- US$3.00 during summer months (May through September)
- US$2.00 during the rest of the year
Because Missouri's sole toll is cash-only, the electronic toll programs offered by rental companies at the counter (such as e-Toll or TollPass) are not useful for driving within Missouri. You cannot cross the bridge without paying cash at the booth. Missouri also has no congestion charges, emissions zones, or city-center driving fees.
If your Missouri trip takes you into neighboring states such as Illinois or Oklahoma, toll roads may apply there. Keep your receipts for any tolls paid during your rental period.
What documents do I need to pick up a rental car in Missouri?
To pick up a rental car in Missouri, you must present the following physical documents at the counter:
- A valid, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel itinerary (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory in Missouri and must be carried alongside your original license. For licenses in Latin-script languages other than English, an IDP is strongly recommended.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Missouri rental counters. Debit and prepaid cards are not accepted for the security deposit hold.
Does Missouri have a hands-free cell phone law that affects drivers?
Yes, Missouri enforces a statewide hands-free cell phone law for all drivers, fully in effect since January 1, 2025. Holding your phone while driving in Missouri is prohibited, regardless of age or license origin.
Other Missouri driving rules that rental car visitors should know:
- Missouri's move-over law requires drivers to change lanes or slow down for any vehicle displaying emergency flashers or hazard lights, not just emergency services vehicles
- Speeding in work zones and school zones carries increased fines and potential jail time, stricter than many neighboring states
- Right turns on red are permitted after a full stop unless a sign prohibits it
- Rural interstates in Missouri typically have a 70 mph speed limit, enforced strictly in work zones
Winter driving in Missouri also requires extra caution. Black ice forms frequently on bridges and shaded road sections, and flooding can cause sudden road closures. The Missouri Department of Transportation (MoDOT) provides a real-time map for tracking road conditions, work zones, and flood closures, which is useful for planning your Missouri driving days.
Can I get Tolls Cashback on my Missouri car rental?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental, including any tolls you pay while driving in or through Missouri.
Since Missouri has only one cash-only toll facility (the Lake of the Ozarks Community Bridge), most Missouri driving involves no tolls at all. However, if your Missouri trip takes you into neighboring states with toll roads, such as Illinois or Oklahoma, those toll payments are eligible for the cashback claim.
To claim your Tolls Cashback after your Missouri rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How does the security deposit work for a Missouri car rental?
When you pick up your rental car in Missouri, the rental company places a temporary authorization hold on your credit card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles rented in the United States, including Missouri, typical holds range from US$300 to US$400. The exact amount depends on the rental brand, location, vehicle class, and season. Premium or specialty vehicles may carry higher holds.
Important requirements for the deposit in Missouri:
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- You need sufficient available credit to cover the hold plus any expected charges
After you return the vehicle in Missouri, the rental company releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.
What is the minimum age to rent a car in Missouri?
In Missouri, the minimum age to rent a car without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Missouri but will be charged a daily young-renter fee at the counter, and most vehicle classes are restricted to drivers 25 and older.
Typical young-renter surcharges in Missouri vary by rental brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Drivers under 25 renting in Missouri are generally limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories. Luxury, premium, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.
If you are 21 to 24 years old and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the young-renter fee. Check your booking confirmation to see if this waiver is shown for your Missouri reservation.
Do I need an International Driving Permit to rent a car in Missouri?
An International Driving Permit (IDP) is mandatory in Missouri if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP at all times while driving in Missouri.
If your license is in a Latin-script language other than English, an IDP is strongly recommended but not strictly mandatory. Missouri rental counters may request it, and having one avoids any complications at pickup.
Key points about IDPs for Missouri rentals:
- An IDP is a translation document only, not a standalone license. It is invalid without your original license
- You must obtain your IDP in your home country before traveling to Missouri. Organizations in the United States such as AAA do not issue IDPs to non-US license holders
- All documents presented at the Missouri rental counter must be physical originals. Digital versions are not accepted
Visitors renting in Missouri with a valid foreign license in English or from an EU or EEA country can generally drive without an IDP, though carrying one is always a safe precaution.
What insurance coverage do I need for a Missouri car rental?
When renting a car in Missouri, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving in Missouri. Some US states require rental companies to include a minimum level of liability, but this varies. Adding supplemental liability coverage of up to US$300,000 is strongly recommended for driving in Missouri.
Common exclusions to be aware of in Missouri:
- Tires, wheels, undercarriage, and roof damage are often excluded from CDW
- Coverage is void if an unlisted driver operates the vehicle
- Prohibited uses such as off-road driving or driving under the influence void all coverage
Review your booking confirmation to confirm which coverages are included in your Missouri rate before arriving at the counter.
Is Travel Assistance included with my Missouri car rental?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to rentals in Missouri. However, this coverage is available only to customers who are not residents of the United States or Canada.
Travel Assistance for your Missouri rental typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving in Missouri, contact the assistance line before incurring expenses, as some reimbursements require prior authorization:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Travel Assistance does not cover damage to the rental vehicle (that is CDW or LDW) or liability to third parties (that is LIS or SLI). Check your Missouri booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for rental cars in Missouri?
Rental cars in Missouri follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for your Missouri rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the agent about the nearest gas station to the return location
- Refuel within approximately 10 miles or 15 km of the Missouri return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle in Missouri with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.
For after-hours returns at Missouri locations, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. Make sure the starting fuel level is correctly noted on your rental agreement at pickup, as only recorded levels count in any dispute.
Can I add an additional driver to my Missouri rental?
Yes, you can add an additional driver to your Missouri rental, either at no cost if your rate includes it or for a daily fee paid at the counter.
Daily additional driver fees in Missouri vary by brand:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Check your Hola Car Rentals confirmation before arriving in Missouri. If it states additional driver free of charge, the first extra driver is included at no cost.
Requirements for adding a driver at a Missouri rental counter:
- The additional driver must be present at pickup with a valid driver's license
- If their license uses a non-Latin alphabet, they also need an IDP
- Both the main driver and the additional driver must sign the rental agreement
- For Avis, Budget, and Payless in Missouri, additional drivers must generally be at least 25 years old
Only drivers listed on the Missouri rental agreement are covered by protections such as CDW and liability insurance. Never let an unlisted person drive the vehicle.
Can I pick up my Missouri rental car at St. Louis Lambert Airport after hours?
Yes, after-hours pickup is possible at St. Louis Lambert International Airport (STL) in Missouri, but the process and availability depend on which rental brand you have booked.
Key details for after-hours pickup at STL in Missouri:
- The Avis counter at St. Louis Lambert Airport operates 24 hours daily, making it the most flexible option for late arrivals in Missouri
- Budget counters at STL close at 10 PM daily. If you arrive after 10 PM with a Budget reservation, you are redirected to the Avis counter for assistance
- The Budget shuttle at STL runs until 11 PM for Southwest Airlines customers, after which you must use the Avis shuttle
- Alamo offers after-hours pickup at STL, but you must follow the additional steps outlined in your confirmation email
For after-hours vehicle returns at Missouri airport locations, Budget offers a Fastbreak Return option where you record mileage and fuel level on the rental agreement and drop it in a designated return box. After-hours returns are not checked in until the next business day. If returning keys after hours, follow the instructions in your rental agreement for the specific Missouri location.
Always review your booking confirmation for the exact after-hours instructions for your Missouri pickup location.
Can I pick up a car in Missouri and return it in another state?
Yes, one-way rentals from Missouri to another state are generally available, but a drop-off fee may apply depending on your route, the rental brand, and the vehicle class.
How one-way fees work for Missouri rentals:
- Picking up in Missouri and returning in a nearby city or state typically incurs a drop-off fee, which varies by distance and car class
- The fee is shown during the booking process under the To pay at destination section on the Hola Car Rentals checkout page
- The drop-off fee cannot be prepaid and is paid at the counter in Missouri at pickup
- Cross-border rentals from Missouri to Canada or Mexico may be restricted or require prior approval from the rental partner
If you plan to drive your Missouri rental into neighboring states such as Illinois, Kansas, or Arkansas, confirm with the rental agreement that cross-state driving is permitted. Most standard Missouri rentals allow interstate driving within the continental United States.
Changing your return location after booking your Missouri rental may reprice the entire reservation and recalculate the drop-off fee. Review your confirmation carefully and contact support before making mid-rental route changes.
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