Van Hire
in Naples

Hola Car Rentals is the only premium partner of the top car hire brands operating in Naples, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Naples.

No. With Hola Car Rentals, all costs and charges for your booking in Naples are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Naples charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a van in Naples, you will need to present the following documents at the hire desk:

• A valid, original driver’s licence (physical, not digital)
• A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter when picking up your van in Naples.

To hire a van in Naples without a young-hirer surcharge, you must be at least 25 years old. Vans are among the vehicle classes that most hire partners restrict to drivers aged 25 and over, alongside minivans, full-size SUVs, premium, and luxury categories.

Drivers aged 21 to 24 may face restrictions when trying to hire a van in Naples, as this vehicle class is typically not available to under-25s. If you are in this age group, contact customer service before booking to confirm availability for your specific dates and partner brand.

Regardless of age, you will still need:

• A valid driver’s licence in good standing
• A major credit card in the main driver’s name for the authorisation hold
• All standard documents required at pick-up

Florida is not one of the states (like New York or Michigan) that legally requires hire companies to rent to drivers aged 18 and over, so the standard 25-minimum policy applies for van hires in Naples.

Yes, almost all toll roads in Florida are cashless, which directly affects your van hire in Naples. There are very few cash toll booths remaining, so your van will come equipped with an electronic toll device or a plate-based billing system.

At the counter in Naples, you typically have two options:

• Unlimited toll package: costs approximately US$11 to US$15 per hire day, covering all toll usage during your hire period
• Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire

Florida uses the SunPass and E-PASS systems on its expressways. If you drive through a cashless gantry without enrolling in the hire company’s toll programme, the toll is captured via Toll-by-Plate (a photo of the licence plate), billed to the hire company, and then passed on to you with added administrative fees.

If you prefer to use your own visitor toll pass for your Naples van hire, inform the counter agent at pick-up so they can deactivate the vehicle’s default device and avoid duplicate charges.

Note that some toll charges may appear on your card days or even weeks after you return the van, as toll agencies process invoices in batches.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van hire in Naples.

Since Florida's roads are almost entirely cashless, toll charges are common on van hires in Naples, especially if you travel on expressways such as the Florida Turnpike or SR-528. This benefit helps offset those costs.

To claim your cashback after returning the van:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at pick-up, and a toll invoice or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after returning your Naples van.

When picking up a van in Naples, the hire partner will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles in the United States, typical holds range from US$300 to US$400, but a van or larger vehicle class may result in a higher hold amount depending on the partner brand, location, and season.

Important things to know about the deposit for your Naples van hire:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the van
• Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted; debit and prepaid cards are not allowed
• Your bank controls when the hold is released after drop-off, which can take up to 15 working days
• Bring a backup credit card in case your primary card is declined

It is a good idea to notify your bank before travelling to Naples so that the in-person authorisation is not flagged as suspicious. The exact deposit amount is set by the hire desk and cannot be confirmed in advance.

Van hires in Naples follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Naples van hire:

• At pick-up: check the fuel gauge with the agent, take a photo of the dashboard, and confirm the starting level is recorded on the hire agreement
• During the hire: use the correct fuel type (petrol vs. diesel) and keep fuel receipts
• Before return: refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• At drop-off: take a photo of the full gauge and keep the final receipt showing the station address and time

If you return the van in Naples with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Refuelling near the return point is always the most cost-effective option.

Yes, you can add an additional driver to your van hire in Naples, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not included, the daily fees vary by partner brand:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

For your Naples van hire, the additional driver must be present at pick-up with a valid driver’s licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW.

Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pick-up.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to van hires in Naples as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident, which can be especially useful on Florida highways near Naples
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the hire van itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).

If you need assistance during your Naples van hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

Yes, one-way van hires in Naples are possible, but a drop-off fee may apply depending on your return location, the partner brand, and the vehicle class.

Here is how it works:

• Same-city routes (for example, Naples airport to a downtown Naples location) often carry no drop-off fee
• Routes between different Florida cities, such as Naples to Miami or Naples to Orlando, typically include a one-way fee that varies by distance and vehicle class
• Vans and larger vehicle classes can carry higher repositioning fees than economy or compact cars

The drop-off fee for your Naples van hire will be shown during the booking process under the "To pay at destination" section on the rate details page. It is not prepaid and is payable at the counter when you pick up the van.

Cross-border one-way hires (for example, driving the van from Naples out of the United States) are often restricted or require prior approval from the partner brand. Always check your booking confirmation for territory rules before planning a cross-border trip.

When hiring a van in Naples, two main types of cover are worth considering: one for the vehicle itself and one for third-party liability.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the van is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Naples. Florida does not universally require hire companies to include state-minimum liability cover, so this is an important add-on to consider. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your hire.

Common exclusions to be aware of for your Naples van hire:

• Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids cover
• Only drivers listed on the hire agreement are covered

Always verify what is included on your booking confirmation and review the hire agreement at the counter before driving the van away.

To hire a van in Naples, you must present a physical, major credit card in the main driver’s name with the driver’s name printed on the card. This card is used for the security deposit hold at pick-up.

Cards that are not accepted for the deposit on a Naples van hire include:

• Debit cards
• Prepaid or gift cards
• Virtual or single-use card numbers
• Someone else’s card (the card must belong to the main driver)

Even if you prepaid your van hire online, you are still required to present a physical credit card at the Naples counter for the hold. The hold temporarily reduces your available credit and is released after you return the van, though your bank may take up to 15 working days to reflect the release.

Before travelling to Naples, it is advisable to notify your bank of your travel plans to prevent the in-person authorisation from being flagged. Bringing a backup credit card in your own name is also recommended in case your primary card is declined.

If you return your van in Naples after the scheduled drop-off time, the hire company may charge you for extra hours or an additional day, plus a late fee depending on the partner brand’s policy.

Most hire companies in Naples offer a grace period of approximately 30 minutes after the scheduled return time. If you exceed that window, charges for extra time typically apply automatically.

To avoid unexpected charges on your Naples van hire:

• Plan your return with enough time to refuel the van near the drop-off location before arriving
• If you know you will be late, contact the hire company directly using the number on your hire agreement as early as possible
• If you need more days, you can request an extension during the hire period, subject to availability and re-pricing

Note that hire companies will generally hold your van booking for up to 24 hours from the original pick-up time if you are delayed arriving in Naples. If your delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund.

When picking up your van in Naples, the first step is to confirm the operating brand shown on your booking confirmation, then follow the car hire signage at your pick-up location.

Hire counters in Naples may be located:

• Inside the terminal at Southwest Florida International Airport (RSW), which serves the Naples area, with counters typically in the arrivals area or a consolidated hire car facility
• At a separate hire car centre accessible by shuttle bus from the terminal
• At a downtown Naples or off-airport city location, in which case your confirmation will include the exact address

To find your van pick-up counter in Naples:

• Check your booking confirmation for the partner brand name (such as Avis, Hertz, Alamo, Enterprise, Budget, or others)
• Follow airport signage for "Car Hire" or "Hire Car Centre"
• If the counter is at a hire car centre, look for the shuttle stop marked with your brand’s logo
• For city locations in Naples, bring the exact address and call the branch if you cannot locate it

If the counter appears closed or you cannot find it, use the airport information desk or the courtesy phones available at most hire car areas.