VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in the United States include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.
Will I face unexpected charges at the Dollar counter in the United States when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a Dollar hire car in the United Kingdom?
To pick up a Dollar hire car in the United Kingdom, you must bring all of the following physical documents to the counter:
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Return flight or ferry tickets if you are visiting from abroad
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in the United Kingdom.
Does Dollar require a credit card for the deposit in the United Kingdom?
Yes, Dollar requires a physical major credit card in the main driver’s name at pickup for the authorisation hold in the United Kingdom.
The card must have the driver’s name printed on it and must have sufficient available credit to cover the hold. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit at Dollar locations across the United Kingdom.
At most Dollar locations in the United Kingdom, the typical security hold for a standard vehicle is approximately GBP 200 to GBP 300. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the hire ends. Banks can take up to 15 business days to post the release.
Even if you prepaid your booking in full, you must still present a physical credit card at the Dollar counter in the United Kingdom. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.
How do toll roads work when hiring a Dollar car in the United Kingdom?
Toll roads across the United Kingdom are mostly cashless, and your Dollar hire vehicle will come equipped with an electronic toll device or be enrolled in a plate-based billing system.
At the Dollar counter in the United Kingdom, you have two options:
- Purchase an unlimited toll package, which typically costs between GBP 10 and GBP 20 per hire day depending on location, covering all tolls during the hire period
- Decline the package and pay per use, in which case Dollar will charge the actual toll amount plus administrative or processing fees to your credit card, sometimes weeks after the hire ends
Toll systems vary by region across the United Kingdom. Common systems include the Dart Charge in London, the M6 Toll, and various local tolls in Scotland and Wales. All operate electronically, and your Dollar vehicle is recognised automatically at toll gantries.
If you opt out of the Dollar toll programme, you may pay some tolls directly through the toll operator’s website or app within the allowed window to avoid processing fees. Always review the hire agreement before signing to understand the daily cap and fee structure that applies at your specific Dollar location in the United Kingdom.
Can I get cashback on tolls paid during my Dollar hire in the United Kingdom?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in the United Kingdom.
Because toll roads are widespread across the United Kingdom, including cashless tolls in London, the Midlands, and other regions, this benefit can add up on longer trips.
To claim your cashback after returning your Dollar vehicle in the United Kingdom:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses tolls you already paid; it does not mean tolls are included in your Dollar hire rate.
What is the minimum age to hire a Dollar car in the United Kingdom?
The minimum age to hire a Dollar car in the United Kingdom without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers 25 and older.
Two regions have different rules:
- England, Scotland, and Wales: Dollar and other hire companies are required by law to hire to licensed drivers aged 18 and older, though a young-driver surcharge still applies
- Northern Ireland: Similar legal requirements apply, with rentals available from age 18, subject to surcharge
For drivers aged 21 to 24 at Dollar locations across the United Kingdom, the vehicle classes typically available are Economy, Compact, and Intermediate sedans or small SUVs. Classes such as Full Size, Standard, Minivan, Van, Luxury, Premium, and Convertible are generally restricted to drivers 25 and older.
The young-driver surcharge at Dollar in the United Kingdom is approximately GBP 10 to GBP 15 per hire day, with a maximum charge of GBP 150. Always confirm the exact surcharge amount on your booking confirmation, as it can vary by location.
Can I pick up a Dollar car at one city and return it to a different city in the United Kingdom?
Yes, Dollar supports one-way hires across more than 10,000 locations in the United Kingdom, so you can pick up in one city or airport and return to another.
A drop-off fee may apply depending on the route. This fee is set by Dollar and varies based on the cities involved, the distance, the season, and the vehicle class. The fee is not included in your prepaid rate and is payable at the counter at the end of the hire.
When booking through Hola Car Rentals, the drop-off fee for your Dollar one-way hire in the United Kingdom will be shown on the rate details page under the section labelled as charges due at destination. Review this before confirming your booking.
Some route combinations within the same metropolitan area, such as an airport location and a nearby town centre Dollar counter, may carry no drop-off fee at all. Cross-country or remote routes tend to carry higher fees. If you change your return location after booking, the fee may be recalculated and could increase.
How does the fuel policy work for Dollar hires in the United Kingdom?
Dollar hires in the United Kingdom follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the lot.
When returning your Dollar vehicle at any United Kingdom location:
- Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Show the full gauge to the agent or leave the receipt in the key-drop envelope for after-hours returns
If you return the vehicle below the recorded starting level, Dollar may charge a fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Does travel assistance come with a Dollar hire in the United Kingdom?
Travel assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, but there is an important exception: this benefit does not apply to residents of the United Kingdom or Ireland.
If you are visiting the United Kingdom from another country and hiring a Dollar vehicle, your booking may include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is designed for travellers who are abroad, which applies to international visitors hiring a Dollar car in the United Kingdom. It does not replace CDW or liability insurance for the vehicle itself.
If you need assistance during your Dollar hire in the United Kingdom, contact Terrawind 24 hours a day at +44 20 1234 5678 or via WhatsApp at +44 7912 345678. Have your Hola Car Rentals confirmation number ready. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
How much does it cost to add an additional driver to a Dollar hire in the United Kingdom?
Adding an additional driver to a Dollar hire in the United Kingdom costs approximately GBP 10 to GBP 15 per hire day, with a maximum charge of GBP 150 for the hire period. This fee is paid at the Dollar counter and is subject to local taxes.
Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that states additional driver free of charge before arriving at the Dollar counter in the United Kingdom.
Requirements for adding an additional driver at any Dollar location in the United Kingdom:
- The additional driver must be present at pickup with a valid driving licence
- They must meet the minimum age requirements for the hire location
- An IDP may be required if their licence uses a non-Latin alphabet
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Dollar hire agreement in the United Kingdom are covered by protections such as CDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections entirely.
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