National Car Rental
New York

Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your National booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New York JFK International Airport, all National rental car counters are located at Federal Circle (AirTrain Station C). After collecting your bags, follow the signs inside your terminal to the AirTrain, board toward Federal Circle, and ride for approximately 5 to 10 minutes. The AirTrain is free for travel between terminals and Federal Circle and runs 24 hours a day, 7 days a week.

Once you arrive at Federal Circle, follow the Rental Car signs to the National counter. National operates 24 hours at JFK, so late arrivals are accommodated. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport or government-issued photo ID.

Yes, National Car Rental has multiple locations across New York state, including several in New York City itself and at regional airports.

• Manhattan locations include Midtown Times Square (332 W 44th St), Astor and Broadway (743 Broadway), and Upper West Side (313 W 56th St)
• Downtown Brooklyn at 239 State St, with several additional Brooklyn branches
• New York JFK International Airport and LaGuardia Airport
• Regional airports including Albany, Buffalo Niagara, Rochester, Syracuse Hancock, Long Island Islip MacArthur, Newburgh Stewart, White Plains Westchester County, Elmira-Corning, and Plattsburgh

If you are picking up at a downtown New York location rather than an airport, confirm the exact address on your booking confirmation and allow extra time for city traffic. Counter hours at downtown National locations vary by day, so check your confirmation for the specific schedule at your chosen branch.

To collect your National rental car in New York, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid driver's license (original, unexpired) covering the vehicle category you booked
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original license. The IDP is not a standalone document and cannot replace your license.

New York state law allows licensed drivers aged 18 and older to rent from National, though a young-renter surcharge applies for drivers under 25. Make sure all named drivers are present at pickup with their own valid licenses.

New York has an extensive toll network, and nearly all toll roads and crossings are fully cashless. When you rent a National car in New York, the vehicle comes equipped with an electronic toll device. You have two options at the counter:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$26 per day, covering all toll usage during your rental
• Pay per use: the actual toll amounts plus daily or administrative processing fees are charged to your card, often days or weeks after you return the vehicle

If you drive into Manhattan south of 60th Street on local streets, New York's Congestion Relief Zone fee applies. This is approximately US$8.99 plus taxes per day for passenger vehicles and is charged separately from bridge and tunnel tolls. Traveling on the FDR Drive or West Side Highway without exiting onto local streets within the zone does not trigger the congestion fee.

Major bridge and tunnel crossings in the New York area typically cost US$15 to US$25 or more per crossing. If you make multiple crossings in a day, toll costs can exceed US$40.

You may also bring your own E-ZPass transponder. If you do, inform the National counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your New York rental with National.

Given that New York has some of the highest toll exposure in the United States, including bridge and tunnel crossings of US$15 to US$25 each and the daily Congestion Relief Zone fee for driving in Manhattan, this benefit can add up meaningfully over a multi-day rental.

To claim your cashback after returning the National vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

New York state law requires National and other rental companies to rent to any licensed driver aged 18 and older. This makes New York one of the few states where drivers under 25 can rent without being turned away, though a young-renter surcharge still applies.

• Drivers aged 18 to 24 are subject to a daily young-renter surcharge at the National counter in New York
• Drivers aged 25 and older pay no underage fee
• Vehicle class restrictions apply for drivers under 25: economy, compact, and intermediate categories are typically available, while full-size, SUV, luxury, premium, minivan, and convertible classes are generally restricted to renters aged 25 and older

All renters, regardless of age, must present a valid driver's license, a physical major credit card in the main driver's name for the security deposit, and the required identification documents. If your license is not in a Latin alphabet, an International Driving Permit is also required.

When you pick up your National rental car in New York, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or specialty vehicles may carry higher holds.

• Only a physical major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the deposit
• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted
• The hold is released after you return the vehicle; your bank controls when it appears back on your available credit, which can take up to 15 business days

Even if you prepaid your New York National booking online, you must still present a physical credit card at the counter for the hold. Bring a backup card in case your primary card is declined.

The insurance coverage included in your New York National rental depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental vehicle itself, such as collision damage, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage or injuries you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) is separate coverage that protects you against bodily injury and property damage caused to others while driving. Some U.S. states require a minimum level of liability to be included, but not all do. For New York rentals with National, we strongly recommend confirming whether liability coverage is included in your rate or adding it as a supplement.

• CDW/LDW covers the rental vehicle only
• LIS/ALI/SLI covers third parties (other people and their property)
• Neither covers your personal belongings or your own injuries

Review your Hola Car Rentals booking confirmation to see exactly which protections are included before you reach the National counter in New York.

National car rentals in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the station address, date, and time

If you return the National vehicle in New York with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

For after-hours returns at New York locations that offer key-drop service, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.

Yes, you can add an additional driver to your National rental in New York, either at no cost if your rate includes it or for a daily fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals booking confirmation for the line that reads "Additional driver free of charge" to see whether it is already covered.

• The additional driver must be present at the National counter in New York at pickup
• They must bring their own valid driver's license and any required identification
• If their license uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone drives the New York National vehicle who is not named on the contract, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a National branch in New York to update the agreement in person.

Returning a National rental car at a New York airport follows a straightforward process, but planning ahead helps avoid last-minute stress.

• At JFK, return the vehicle to the rental facility at Federal Circle (Building 308). After dropping off the car, take the AirTrain from Federal Circle back to your departure terminal at no cost
• At LaGuardia, return to the rental facility at 9501 Ditmars Blvd. Shared shuttles run from the facility back to the terminals; allow extra time due to ongoing construction in the area

Before returning your National vehicle in New York, refuel within approximately 10 miles of the return location to comply with the Full-to-Full fuel policy. Keep your receipt.

After-hours returns are available at some New York National locations. At those sites, park the vehicle in the designated area, hand the keys to the garage porter for a receipt, and note that the contract will be processed the following morning. Always keep a photo of the fuel gauge and the vehicle's condition at drop-off.

Allow extra time for traffic when driving to any New York airport return facility, particularly during peak hours.

Yes, one-way rentals with National in New York are possible, but a drop-off fee may apply depending on your specific route.

The drop-off fee is route-specific and varies by the cities or airports involved, the vehicle class, the season, and the rental company's repositioning costs. For example, returning a National vehicle from New York City to another New York state airport may carry a different fee than returning it to a city in another state.

• The drop-off fee, if applicable, is shown during the booking process under the "To pay at destination" section
• This fee cannot be prepaid and is paid directly at the National counter
• Cross-border one-way rentals (for example, New York to Canada) may be restricted or carry higher fees; confirm with the partner before booking

If you change your return location after booking, the rental may be repriced and a new or higher drop-off fee could apply. Review your booking confirmation carefully and contact support before making mid-rental changes to your New York National reservation.

Most bookings include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada. If you are visiting New York from outside North America and renting a National vehicle, this coverage is likely included in your booking.

Travel assistance typically covers:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the National rental vehicle itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/ALI/SLI). It also does not cover pre-existing medical conditions.

If you need assistance during your New York rental, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.