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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Washington include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Washington, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Washington.
Will I face unexpected charges at the Hertz counter in Washington when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Does Washington state have cashless toll roads for Hertz rentals?
Yes, Washington state operates fully cashless toll roads, and your Hertz rental will be subject to electronic tolling throughout the state.
Washington uses the Good To Go! system, managed by the Washington State Department of Transportation (WSDOT). There are no cash toll booths. Tolls are collected either through a Good To Go! transponder account or via Pay By Mail, where a bill is sent to the registered vehicle owner after the fact.
Common tolled routes you may encounter in a Hertz rental in Washington include:
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for standard 2-axle vehicles
- Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbor): US$5.25 to US$7.25
- I-405 Express Toll Lanes: up to US$18 each way during peak hours
- SR 509 Expressway (near ports): US$1.20 to US$2.40, with time-of-day variation
Washington has no congestion charges or emissions zones. Tolls apply only on specific bridges, express lanes, and freight corridors.
How does the Good To Go! toll system work with a Hertz rental car in Washington?
Your Hertz rental vehicle in Washington will typically come equipped with an electronic toll device that works with the state's Good To Go! system. At the Hertz counter, you will be offered a toll program option.
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during your rental period
- Pay-per-use: you pay only the actual tolls incurred, plus an administrative or processing fee per transaction charged by Hertz
If you drive through a cashless toll road in Washington without enrolling in a Hertz toll program, the toll agency bills the vehicle's registered owner (Hertz) via Pay By Mail at a higher rate. For example, Pay By Mail on SR 509 adds approximately US$3 per transaction on top of the base toll. Hertz then passes those charges to you, along with additional administrative fees, which may appear on your card days or even weeks after your rental ends.
To avoid surprise charges, decide at the Hertz counter in Washington whether the unlimited daily package makes sense for your itinerary, especially if you plan to cross the SR 520 Bridge or use I-405 Express Lanes regularly.
What documents do I need to pick up a Hertz rental car in Washington?
To collect your Hertz rental in Washington, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy)
- A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Washington Hertz locations.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Washington or anywhere else in the United States.
Can I get cashback on tolls paid during my Hertz rental in Washington?
Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz rental in Washington.
Washington's cashless toll roads, including the SR 520 Bridge, Tacoma Narrows Bridge, and I-405 Express Lanes, can add up quickly. This benefit helps offset those costs after your trip.
To claim your Tolls Cashback after returning your Hertz vehicle in Washington:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Hertz, and a toll receipt or itemized statement showing charges paid during your rental
The refund is capped at 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. If your actual Washington tolls were less than that cap, you receive the exact amount paid. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit amount for a Hertz rental in Washington?
When you pick up your Hertz rental in Washington, the counter will place a temporary authorization hold on your credit card. For standard vehicles at most United States locations, including Washington, this hold is typically US$300 to US$400.
This is not a charge. It is a temporary reduction in your available credit that is released after you return the vehicle. Your bank controls how quickly the hold disappears, and it can take up to 15 business days to reflect on your statement after Hertz closes the contract.
- Only a major credit card with your name printed on the card is accepted for the deposit hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- Premium or specialty vehicle classes may carry a higher hold amount
- The exact amount is set by the Hertz desk and local policy in Washington, not by the booking platform
To avoid issues, notify your bank of your travel plans before arriving in Washington, confirm you have sufficient available credit beyond the hold amount, and bring a backup credit card in your name as a precaution.
What is the minimum age to rent a Hertz car in Washington state?
The minimum age to rent a Hertz car in Washington state without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rental rate.
Washington is not one of the states (like New York or Michigan) that legally requires rental companies to serve drivers aged 18 and older. At Hertz locations in Washington, the standard minimum is 21, with the surcharge applying until age 25.
- Drivers under 25 are also restricted from renting certain vehicle classes, including full-size SUVs, premium, luxury, convertible, and minivan categories
- Economy, compact, and intermediate sedan or SUV classes are generally available to younger renters
- A major credit card in the main driver's name is still required regardless of age
If you are between 21 and 24 and renting a Hertz vehicle in Washington, Budget for the daily surcharge and confirm eligible vehicle classes before booking to avoid surprises at the counter.
How does the Hertz additional driver fee work in Washington?
Yes, you can add an additional driver to your Hertz rental in Washington, but a fee typically applies unless your booking confirmation explicitly states that an additional driver is included at no charge.
For Hertz rentals in Washington, the standard additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
- The additional driver must be present at the Hertz counter in Washington at the time of pickup
- They must present a valid driver's license and any required IDP if their license uses a non-Latin alphabet
- Both the main driver and the additional driver must sign the rental agreement
- Anyone who drives the Hertz vehicle in Washington without being listed on the agreement is not covered by the rental protections
Check your booking confirmation before arriving at the Hertz counter in Washington. If it shows additional driver as included, no fee should be charged at pickup. If it does not, plan for the daily fee to be added to your final bill at the Washington location.
What happens if I drive through a Washington toll without a pass in my Hertz rental?
If you drive through a cashless toll road in Washington without enrolling in a Hertz toll program, the toll will be billed via Pay By Mail at a higher rate than the standard Good To Go! account price.
Here is what typically happens:
- The Washington State Department of Transportation (WSDOT) identifies the vehicle's license plate and sends the toll invoice to Hertz as the registered owner
- Hertz then charges the toll amount to your credit card on file, along with an administrative processing fee
- Pay By Mail surcharges in Washington can add approximately US$3 per transaction on routes like SR 509, on top of the base toll
- These charges often appear days or weeks after your Hertz rental in Washington has ended
To avoid unexpected post-rental charges, decide at the Hertz counter in Washington whether to enroll in the unlimited toll package (approximately US$11 to US$25 per day) or opt out and pay tolls manually where possible. If you see unexpected toll charges after returning your Hertz vehicle in Washington, gather your rental agreement and toll statement and contact support for review.
Does travel assistance cover a breakdown on a Washington highway in my Hertz rental?
Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown on a Washington highway or a medical emergency during your Hertz rental trip.
This benefit covers up to 5 passengers and includes:
- Travel insurance with medical coverage for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is separate from the roadside assistance provided directly by Hertz. If you experience a mechanical issue with your Hertz vehicle in Washington, contact Hertz roadside assistance using the number on your rental agreement. For medical emergencies or legal situations arising during your Washington trip, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001, providing your Hola Car Rentals confirmation number.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for visitors traveling internationally who are renting a Hertz vehicle in Washington.
What is the fuel policy for Hertz rentals in Washington?
Hertz rentals in Washington follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Washington Hertz location
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Washington with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
Some Hertz counter locations in Washington may offer a Prepaid Fuel option at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable. Review the terms carefully before agreeing to this option at the Washington counter.
Are there peak and off-peak toll rates on Washington roads for Hertz drivers?
Yes, several toll roads in Washington use dynamic or time-of-day pricing, meaning the rate you pay in your Hertz rental depends on when you travel.
- SR 509 Expressway (near Seattle-area ports): US$1.20 during off-peak hours (early morning and 7 pm to midnight) rising to US$2.40 during the afternoon peak (3 pm to 6 pm); Pay By Mail adds approximately US$3 per transaction on top of the base toll
- I-405 Express Toll Lanes: rates vary dynamically and can reach up to US$18 each way during peak commute hours
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 depending on time of day for standard 2-axle vehicles
- Tacoma Narrows Bridge (SR 16): US$5.25 to US$7.25 for 2-axle vehicles, with variation by time
If you are renting a Hertz vehicle in Washington and plan to use express lanes or cross major bridges during morning or afternoon rush hours, expect to pay the higher end of these ranges. Enrolling in the Hertz toll program or a Good To Go! account before your trip can help you track and manage these variable charges more easily.
Can I return my Hertz rental to a different city in Washington or another state?
Yes, one-way rentals are possible with Hertz in Washington, but a drop-off fee may apply depending on your specific route.
Whether a fee applies depends on the pickup and return locations, the distance between them, the vehicle class, and the season. Common patterns include:
- Same-city airport to downtown Washington locations: often no drop-off fee
- Between different cities within Washington: a drop-off fee typically applies and varies by distance and vehicle class
- Washington to another U.S. state: usually subject to a drop-off fee; cross-border one-ways to Canada may be restricted or require prior authorization from Hertz
During the booking process, any applicable drop-off fee for your Hertz Washington route will appear on the rate details page under the section labeled as charges due at the destination. Review your confirmation to verify the fee before pickup.
If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by the Hertz location and may increase the fee or affect vehicle availability in Washington.
Does my Hertz rental in Washington include collision damage coverage?
Whether your Hertz rental in Washington includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected at booking. Check your confirmation to see if CDW or LDW is listed.
If included, CDW or LDW reduces your financial liability for damage to the Hertz vehicle in Washington caused by a collision, theft, or vandalism, up to the limits stated in the rental agreement. A deductible may still apply unless your confirmation explicitly shows zero excess.
Important exclusions to be aware of for your Washington Hertz rental:
- CDW and LDW do not cover third-party liability, meaning injury or property damage you cause to others. A separate Liability Insurance Supplement (LIS) is needed for that protection
- Damage from prohibited use such as off-road driving, driving under the influence, or use by an unlisted driver is not covered
- Tires, wheels, undercarriage, and roof damage are commonly excluded unless a specific add-on is purchased
- All drivers must be listed on the Hertz rental agreement in Washington for coverage to apply
If an incident occurs during your Washington rental, contact Hertz immediately using the number on your rental agreement and document the scene with photos before moving the vehicle.
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