Enterprise Car Hire
Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at St. John's International Airport (YYT) in Newfoundland and Labrador is located on the first floor of the terminal, across from baggage claim. Follow the signs to the Rental Car Facility when you exit the arrivals area. The vehicles are within walking distance of the counter, so no shuttle is required.

Enterprise counter hours at YYT run from 06:30 AM to 11:59 PM daily, including weekends. If your flight arrives close to closing time, plan accordingly. For neighbourhood pickups, Enterprise also operates a branch at 79 Kenmount Road in St. John's, with more limited hours (Monday to Friday 08:00 AM to 05:30 PM, Saturday 09:00 AM to 02:00 PM, Sunday 09:00 AM to 12:00 PM).

Bring your booking confirmation, a valid driver's licence, and a major credit card in the main driver's name to complete the hire agreement at the Enterprise desk.

No, there are no toll roads anywhere in Newfoundland and Labrador, so you will not encounter any toll booths, electronic toll systems, or cashless toll charges during your Enterprise hire in the province.

Major routes such as the Trans-Canada Highway and the Outer Ring Road in St. John's are completely free to drive. Enterprise does not need to provide a toll transponder or toll programme for use within Newfoundland and Labrador, and you will not be billed any toll-related fees for driving locally.

If your travel plans take you beyond Newfoundland and Labrador into other Canadian provinces where tolls do apply, be aware that Enterprise may offer a TollPass programme for those regions. In that case, you can still claim Tolls Cashback through Hola Car Rentals for any tolls paid during your hire period, up to 5% of your total booking value. Submit your toll receipts and hire agreement to [email protected] within 30 days of returning the vehicle.

To pick up your Enterprise hire car in Newfoundland and Labrador, you must present the following at the counter:

• A valid, original, unexpired driver’s licence with a photograph (physical copy only; digital licences are not accepted)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original licence. For licences in other languages using a Latin alphabet, an IDP is recommended but not mandatory at Enterprise locations in Newfoundland and Labrador.

The IDP is a translation document only and cannot be used as a standalone licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Enterprise hires in Newfoundland and Labrador.

Because Newfoundland and Labrador has no toll roads, you will not pay any tolls while driving locally. However, if your Enterprise hire takes you into other Canadian provinces where tolls apply, you can claim up to 5% of your total booking value back for tolls paid during the hire period.

To claim your cashback, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Enterprise counter
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver’s name is required to pick up your Enterprise hire car in Newfoundland and Labrador.

At the Enterprise counter, a temporary authorisation hold will be placed on your card. For Canada, this hold is typically between GBP 200 and GBP 400, though some locations may authorise up to GBP 600 depending on the vehicle class and location. The hold reduces your available credit until it is released after you return the vehicle.

• The card must be physical (not virtual or digital wallet only)
• The driver’s name must be printed on the card
• Debit cards and prepaid cards are not accepted for the authorisation hold
• The card must have sufficient available credit to cover the hold amount

Even if you prepaid your booking, you must still present a physical credit card at the Enterprise desk in Newfoundland and Labrador. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

Yes, Enterprise charges a young driver surcharge for renters aged 21 to 24 at locations in Newfoundland and Labrador, including St. John's International Airport (YYT).

The surcharge is GBP 15 per day and applies in addition to the base hire rate. Drivers in this age group are also restricted to specific vehicle categories, including economy through full-size cars, cargo and minivans, pickup trucks, and compact, small, or standard SUVs with up to 5 passengers. Premium or specialised vehicles may not be available to underage renters.

Drivers must be at least 21 years old to hire from Enterprise in Newfoundland and Labrador. Exceptions to the underage surcharge may apply for active military or government personnel with qualifying orders, starting from age 18. Confirm eligibility directly at the Enterprise counter when presenting your documents.

You can add an additional driver to your Enterprise hire in Newfoundland and Labrador at the counter during pickup. The additional driver must be present in person, show a valid driver’s licence, and sign the hire agreement.

If your booking confirmation states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Enterprise charges GBP 12 per day for each additional driver in Newfoundland and Labrador. This fee is paid at the counter and may be subject to local taxes.

• The additional driver must meet the same minimum age requirements as the main driver
• Drivers aged 21 to 24 may incur the young driver surcharge of GBP 15 per day
• If the additional driver’s licence is not in English or French and uses a non-Latin alphabet, an IDP is also required
• Only drivers listed on the Enterprise hire agreement are covered by the vehicle’s protections

Never allow someone who is not named on the agreement to drive the vehicle, as this can void coverage and result in additional charges.

When you hire from Enterprise in Newfoundland and Labrador, the level of insurance coverage included depends on the rate plan selected through Hola Car Rentals.

Under Canadian provincial law, every hire vehicle in Newfoundland and Labrador must carry third-party liability insurance. This statutory liability coverage is included by default when you hire in Canada through Hola Car Rentals. You can also purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection against bodily injury or property damage to third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover:

• Third-party injuries or property damage (covered by liability insurance)
• Tires, undercarriage, or roof damage unless specifically included
• Damage caused by prohibited use such as off-road driving or driving under the influence

Review your booking confirmation carefully to confirm which protections are included in your Enterprise rate for Newfoundland and Labrador before arriving at the counter.

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in Newfoundland and Labrador as well. However, this benefit does not apply to Canadian or US residents; it is available only to travellers from outside North America.

If you are driving on a remote stretch of highway in Newfoundland and Labrador and experience a medical emergency or need legal assistance after an accident, Travel Assistance can help. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Check your booking confirmation for the exact coverage terms and limits that apply to your Enterprise hire in Newfoundland and Labrador.

Yes, after-hours returns are available at certain Enterprise locations in Newfoundland and Labrador.

At the 79 Kenmount Road branch in St. John's, after-hours key drop is confirmed. Park in the designated area and use the key drop box to return the vehicle outside of counter hours. At St. John's International Airport (YYT), the Enterprise counter operates from 06:30 AM to 11:59 PM daily, which covers most flight arrivals and departures.

Before returning after hours, follow these steps:

• Refuel the vehicle within approximately 15 km of the return location to comply with the full-to-full fuel policy
• Take a photo of the fuel gauge and odometer as evidence
• Park in the designated Enterprise return area and follow on-site signage
• Place the keys in the key drop envelope along with your fuel receipt, and keep a copy for your records

Note that liability for the vehicle may continue until the Enterprise team formally checks it in the next business day. Always confirm after-hours procedures with the specific Enterprise location in Newfoundland and Labrador when you pick up the car.

Enterprise hires in Newfoundland and Labrador follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, verify the fuel level with the Enterprise agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.

At return, refuel within approximately 15 km of the Enterprise location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address. If you return the vehicle below the recorded starting level, Enterprise may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service fee in addition to the fuel cost

If the vehicle was not full at pickup, ask the Enterprise agent to record the exact level on the agreement and return it at that same level. For after-hours returns in Newfoundland and Labrador, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.

Yes, Enterprise offers neighbourhood hire locations in Newfoundland and Labrador in addition to the airport counter at St. John's International Airport (YYT).

The main off-airport Enterprise branch is located at 79 Kenmount Road in St. John's, which serves downtown areas including the East End and West End of the city. A second neighbourhood location operates at 1206 Topsail Road in Mount Pearl. These branches can be a convenient option if you are not arriving by air or if you prefer to avoid airport concession fees that may apply at the YYT location.

Counter hours at the Kenmount Road branch are more limited than the airport:

• Monday to Friday: 08:00 AM to 05:30 PM
• Saturday: 09:00 AM to 02:00 PM
• Sunday: 09:00 AM to 12:00 PM

After-hours key drop is available at the Kenmount Road location. Bring the same documents required at any Enterprise counter in Newfoundland and Labrador, including your driver’s licence, credit card, and booking confirmation.

Yes, one-way hires are possible with Enterprise in Newfoundland and Labrador, but availability and fees depend on the specific route and destination.

If you pick up at one Enterprise location in Newfoundland and Labrador and return at a different location, a drop-off fee may apply. This fee is route-specific and varies by distance, vehicle class, and season. It is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website, so you will see it before confirming your reservation.

For cross-border one-way hires, such as driving from Newfoundland and Labrador into another Canadian province or into the United States, additional restrictions may apply. Not all routes are permitted, and those that are may carry higher drop-off fees. Always confirm cross-border driving permissions with Enterprise at the time of pickup and review your hire agreement for any geographic restrictions.

If you need to change your drop-off location after booking, contact Hola Car Rentals support, as changes may reprice the hire and affect the drop-off fee.