Dollar Car Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Ted Stevens Anchorage International Airport (ANC), the Dollar counter is located in the consolidated Rental Car Centre at 4940 West International Airport Road, not inside the terminal itself.

After collecting your baggage from the South Terminal, follow the signs one level below to the hire car shuttle stop. Free shuttle buses run every 15 minutes between the South Terminal, North Terminal, and the Rental Car Centre. The shuttle ride takes approximately 5 to 15 minutes, and the entire process from landing to driving away typically takes 30 to 60 minutes.

The Dollar airport counter in Anchorage operates daily from 6:00 a.m. to 2:00 a.m. If you expect to arrive outside those hours, contact the Anchorage location in advance to confirm after-hours options.

Bring your booking confirmation, a valid driver’s licence, and a physical major credit card in the main driver’s name to complete the Dollar hire agreement at the Anchorage counter.

Yes, Dollar has a second Anchorage location away from the airport, situated at 3730 Spenard Road, Anchorage, AK 99517, approximately 3 to 5 miles from Ted Stevens Anchorage International Airport.

Unlike the airport Rental Car Centre, this off-airport Dollar location does not offer a shuttle from the terminals, so you will need to arrange your own transport to reach it. Operating hours at the Spenard Road location are seasonal:

• June 1 through August 31: 7:00 a.m. to 7:00 p.m. daily
• September 1 through May 31: 8:00 a.m. to 6:00 p.m. daily

If you are arriving by plane and plan to collect your Dollar hire car at the Anchorage city centre location, factor in travel time from the airport. The shorter operating hours compared to the airport counter mean you should plan your arrival carefully, especially during the winter season.

Alaska has almost no toll roads, but there is one important exception: the Anton Anderson Memorial Tunnel, commonly known as the Whittier Tunnel, which connects the town of Whittier to Highway 1 near Anchorage.

If you plan to drive your Dollar hire car through the Whittier Tunnel, keep these points in mind:

• The toll is cash-only at a staffed booth. There are no electronic transponders or cashless payment options in Alaska.
• The standard toll for a 2-axle vehicle is US$13. Larger vehicles with more axles pay higher rates.
• Because Alaska uses no electronic toll system, the toll programmes offered by Dollar and other hire companies (such as e-Toll or PlatePass) do not apply here. You simply pay cash at the booth.
• There are no congestion charges or emissions zones anywhere in Anchorage or Alaska.

Outside of the Whittier Tunnel, you will not encounter any other tolled roads during a typical Anchorage hire. Keep cash on hand if your itinerary includes a trip to Whittier.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including any cash tolls paid at the Whittier Tunnel near Anchorage with your Dollar vehicle.

To claim your cashback after returning your Dollar hire in Anchorage:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the Dollar hire agreement signed at pickup, and a receipt or proof of the toll payment.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are processed to the original payment method and typically take 7 to 10 working days after approval. For example, if your Anchorage Dollar booking totalled US$600, the maximum cashback is US$30. If you paid US$13 at the Whittier Tunnel, you would receive US$13 back. Claims submitted after 30 days are not accepted.

To collect your Dollar hire car in Anchorage, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence.
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of onward travel.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Anchorage. If you hold a licence in a non-Latin alphabet, obtain your IDP before travelling, as it cannot be issued abroad.

Yes, Dollar applies a young driver surcharge in Anchorage for renters between the ages of 21 and 24. Alaska follows the standard U.S. policy where the minimum age to hire without a surcharge is 25.

For Dollar, Hertz, and Thrifty, the young driver fee is US$13.50 per hire day, with a maximum charge of US$189 plus applicable taxes. This fee is paid directly at the Dollar counter in Anchorage and is not included in your prepaid rate.

Additionally, drivers under 25 are restricted from hiring certain vehicle classes at the Anchorage location. Categories such as full-size, SUV, luxury, premium, convertible, minivan, and van are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

If you are between 21 and 24, Budget for the daily surcharge when planning your Anchorage trip, and select an eligible vehicle class during booking to avoid issues at the Dollar counter.

Dollar hires in Anchorage follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To protect yourself from unexpected fuel fees at the Anchorage Dollar location:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• Refuel within approximately 10 miles of the return location before dropping off the vehicle. Keep your fuel receipt showing the date, time, and station address.
• For after-hours returns at the Anchorage Rental Car Centre, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

If you return the Dollar vehicle in Anchorage below the recorded starting level, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be especially valuable when driving a Dollar hire in Anchorage and the surrounding Alaskan wilderness, where distances between towns can be significant.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need emergency assistance while driving your Dollar hire in or around Anchorage, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Please note that this benefit does not apply to residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits applicable to your reservation.

Yes, you can add an additional driver to your Dollar hire in Anchorage, either at the airport Rental Car Centre or at the Spenard Road city centre location.

The additional driver must be present at the Dollar counter in Anchorage at the time of pickup, bring a valid driver’s licence, and sign the hire agreement. Drivers who are not listed on the agreement are not covered by the hire protections.

For Dollar, Thrifty, and Hertz, the additional driver fee is US$13.50 per hire day, up to a maximum of US$189 plus applicable taxes, unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.

Age rules also apply: additional drivers must meet the minimum age requirements for Anchorage, and a young driver surcharge may apply if the additional driver is between 21 and 24 years old. Check your booking confirmation before arriving at the Dollar counter in Anchorage to confirm whether the fee is included or payable locally.

When you pick up your Dollar hire in Anchorage, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles at U.S. locations, typical holds range from US$300 to US$400, though the exact amount at the Anchorage Dollar counter may vary depending on the vehicle class, hire duration, and season. Premium or larger vehicles may carry a higher hold.

Important things to know before arriving at the Dollar counter in Anchorage:

• Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Ensure your card has sufficient available credit to cover both the hold and any expected charges.
• Notify your bank of your travel to Alaska to prevent fraud blocks on the authorisation.
• After returning the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release.

Yes, one-way hires are generally available through Dollar in Anchorage, allowing you to pick up at one location and return to a different city or airport. However, availability, fees, and restrictions depend on the specific route, vehicle class, and dates.

A drop-off fee typically applies when returning to a different location. This fee is route-specific and is shown during the booking process under the section labelled as the amount due at the destination. It cannot be prepaid and is paid directly at the Dollar counter in Anchorage or at the return location.

Keep in mind that cross-border one-way hires, such as driving a Dollar vehicle from Anchorage into Canada, may be restricted or require prior authorisation. Always check your hire agreement for permitted driving areas before crossing any border.

If you need to change your return location after booking your Anchorage Dollar hire, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may result in re-pricing or additional fees.

The insurance cover included with your Dollar hire in Anchorage depends on the rate plan selected when booking through Hola Car Rentals. Check your booking confirmation for the exact protections listed.

Common cover options available for Anchorage Dollar hires include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended for your Anchorage hire.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. They also do not cover prohibited use such as off-road driving, driving under the influence, or use by an unauthorised driver not listed on the Dollar hire agreement in Anchorage.

Review your confirmation carefully and confirm all cover details with the Dollar agent at the Anchorage counter before signing the hire agreement.

To return your Dollar hire car at Ted Stevens Anchorage International Airport, drive to the Rental Car Centre at 4940 West International Airport Road, the same consolidated facility where you collected the vehicle.

Before returning your Dollar vehicle in Anchorage:

• Refuel within approximately 10 miles of the Rental Car Centre to comply with the Full-to-Full fuel policy. Keep your receipt as proof.
• Take a photo of the fuel gauge and odometer at the return lot in case of any fuel dispute.

After dropping off the vehicle at the Anchorage Dollar lot, free shuttle buses run every 15 minutes back to both the South Terminal and North Terminal of the airport. Allow at least 15 to 30 minutes from the return lot to your departure gate, in addition to standard security time.

The Dollar airport counter in Anchorage is open daily from 6:00 a.m. to 2:00 a.m. If you are returning outside those hours, contact the Anchorage location in advance to confirm after-hours key drop procedures, as specific instructions are not publicly detailed and you want to avoid any liability gap during an unstaffed return.