Alamo Car Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter in Anchorage is located at Ted Stevens Anchorage International Airport (ANC), inside the on-site Rental Car Centre at 5000 W International Airport Rd, Anchorage, AK 99502. There is no centre or city centre Alamo location; all operations are consolidated at the airport.

To reach the Alamo counter after landing:

• Collect your bags at baggage reclaim, then follow posted signage towards the Rental Car Centre.
• Free shuttle buses run every 15 minutes from both the South and North Terminals to the Rental Car Centre.
• The Alamo counter is located downstairs from baggage reclaim, allowing relatively quick access.

Counter hours at the Anchorage Alamo location are 5:30 a.m. to 2:30 a.m. daily. If you activated Accelerated Check-in online beforehand by entering your driver’s licence and contact information, you can proceed directly to the vehicle after a brief verification at the counter or exit booth. Full kiosk or Skip the Counter options are not available at this Anchorage location.

Alaska has no traditional toll roads, and Anchorage itself has no toll highways, congestion charges, or emissions zones. The only tolled facility in the entire state is the Anton Anderson Memorial Tunnel (Whittier Tunnel), which connects Whittier to Highway 1 near Anchorage.

Key facts about the Whittier Tunnel for Alamo renters driving from Anchorage:

• It is the longest highway tunnel in North America at 2.5 miles.
• Payment is cash-only at a staffed toll booth. There are no electronic systems such as E-ZPass or similar programmes operating in Alaska.
• The toll for a standard 2-axle car is US$13. Larger vehicles with more axles pay higher rates.
• Because the tunnel is cash-only, Alamo's electronic toll programmes (such as TollPass) do not activate here. You simply pay cash at the booth.

No other common routes around Anchorage carry tolls, so for most driving in and around the city your Alamo hire will not encounter any toll charges at all.

To pick up your Alamo hire in Anchorage, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended.
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit cards, prepaid cards, and virtual cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation.
• Round-trip flight tickets or proof of onward travel (required for international visitors).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Alamo counter in Anchorage. If you activated Accelerated Check-in online before arriving at ANC, the counter verification process will be faster, but you still need to present these documents in person.

Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including Alamo hires in Anchorage, and you can claim up to 5% of your total booking value back for tolls paid during your hire.

Because Anchorage and the surrounding area have virtually no toll roads, most driving in the city will not generate any toll charges. However, if you drive your Alamo hire to the Whittier Tunnel (the only tolled facility in Alaska, at US$13 cash for a standard car), that cash payment qualifies for the Tolls Cashback benefit.

To claim your cashback after returning your Alamo vehicle in Anchorage:

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, a copy of the hire agreement signed at the Anchorage counter, and a receipt or proof of the toll payment.
• Use the subject line: Tolls Cashback - HOLA[your confirmation number].

Refunds are processed to the original payment method and typically take 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, Alamo charges a young driver surcharge for renters aged 21 to 24 at the Anchorage Airport location. The fee is US$25 per day and applies at the counter in addition to your prepaid rate.

Additional details for younger renters picking up an Alamo vehicle in Anchorage:

• The minimum hire age at this location is 21. Drivers under 21 cannot hire.
• The US$25 per day surcharge applies to Economy, Compact, Intermediate, Full Size, Cargo and Minivans, Pickup Trucks, and Compact, Small, and Standard SUVs up to 5 passengers.
• Certain vehicle classes are restricted to renters aged 25 and over, so check which categories are available for your age group before booking.
• The surcharge is paid at the Anchorage counter and is not part of your prepaid booking total.

If you are 21 to 24 and hiring with Alamo in Anchorage, budget for this daily fee when comparing total hire costs. The surcharge disappears once you turn 25.

Returning your Alamo hire in Anchorage is straightforward. The designated return area is on the second floor of the on-site parking garage at Ted Stevens Anchorage International Airport (ANC).

Steps for returning your Alamo vehicle in Anchorage:

• Drive to the second floor of the airport parking garage and follow signs to the Alamo return lane.
• If the return booth is staffed, an agent will process your return. If you are returning outside staffed hours, leave the keys in the dropbox located next to the return booth.
• Be aware that for after-hours returns, you remain responsible for the vehicle's condition until the Alamo counter opens the following morning and staff can inspect the car.
• Refuel before returning. The standard fuel policy is Full-to-Full, meaning you received the car with a full tank and must return it full to avoid refuelling charges and a service fee at the partner's rate, which is typically higher than pump prices.

The Alamo counter in Anchorage is open from 5:30 a.m. to 2:30 a.m. daily, so most returns can be handled during staffed hours. If you return outside that window, use the key dropbox and keep a photo of the fuel gauge and odometer as documentation.

You must present a physical major credit card with the driver’s name printed on the card, in the main driver’s name, at the Alamo counter in Anchorage. A typical security hold for a standard vehicle in the United States is approximately US$300 to US$400, though the exact amount is set by Alamo at the time of pickup and may vary by vehicle class.

Important points to keep in mind for your Anchorage pickup:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit card, prepaid card, or virtual card number.
• The name on the card must match the main driver’s name on the hire agreement.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit hold.
• Even if you prepaid your booking in full, you still need to present a physical credit card at the Alamo counter in Anchorage for the hold.
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in Alaska.

Bring a backup credit card in your own name in case your primary card is declined. The hold is released after you return the vehicle, but your bank may take up to 15 working days to reflect the release.

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to Alamo hires originating in Anchorage. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

For eligible renters driving an Alamo vehicle in and around Anchorage, the cover is particularly relevant given Alaska's remote stretches of highway, such as the Parks Highway towards Fairbanks or the Glenn and Richardson Highways, where services can be sparse. Core benefits typically include:

• Travel and medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. This cover does not replace CDW/LDW for damage to the Alamo vehicle itself, nor does it cover third-party liability.

It depends on your licence. For your Alamo hire in Anchorage, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian) script. In that case, you must carry both your original licence and the IDP at all times.

If your licence is in English or uses the Latin alphabet, an IDP is not strictly required but is strongly recommended as a precaution, particularly if your licence is not in English.

Key points for renters picking up an Alamo vehicle in Anchorage:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence.
• You must obtain the IDP in your home country before travelling. It cannot be issued in the United States.
• All documents presented at the Alamo counter in Anchorage must be physical originals. Digital copies are not accepted.
• Your licence must have been valid for at least one year to rent with Alamo.

If you are unsure whether your licence requires an IDP for your Anchorage hire, obtain one before departure to avoid any issues at the counter.

Yes, you can add an additional driver to your Alamo hire in Anchorage, either as part of your rate or for a fee paid at the counter.

For Alamo, National, and Enterprise, the additional driver fee is US$15 per day when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra charge.

Requirements for adding a driver at the Alamo counter in Anchorage:

• The additional driver must be present at pickup and show a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to the US$25 per day young driver surcharge at the Anchorage location.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the agreement are covered by protections such as CDW/LDW.

If you need to add a driver after leaving the Anchorage counter, you must visit a branch in person to update the agreement. The additional driver cannot be added remotely by phone or chat alone.

Yes, one-way hires are possible with Alamo from Anchorage, but availability and fees depend on the specific route and are confirmed at the time of booking.

Things to know about one-way hires from the Anchorage Alamo location:

• A drop-off fee may apply when you return the vehicle to a different location than where you picked it up. This fee is route-specific and set by Alamo.
• The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website. It is not prepaid and is collected at the counter.
• Alaska's geography means that many one-way routes within the state involve long, remote highway stretches such as the Parks Highway or Glenn Highway. Confirm that your intended drop-off location has an active Alamo facility before booking.
• Cross-border one-way hires (for example, driving from Anchorage into Canada) may be restricted or require prior authorisation from Alamo. Check your hire agreement for permitted territories.

If you change your drop-off location after booking, the hire will be re-priced and a new or revised drop-off fee may apply. Review your confirmation carefully and contact support if the fee at the Anchorage counter differs from what was shown during booking.

When picking up your Alamo hire in Anchorage, you will have the option to add or confirm several types of cover. Understanding what each covers helps you avoid gaps.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. It does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/SLI/ALI): Covers bodily injury and property damage you may cause to others while driving the Alamo hire in Anchorage. Some UK states require a minimum level of liability, but not all do. Alamo offers Supplemental Liability Protection (SLP) up to US$300,000 at the Anchorage counter.
• Roadside Plus: Alamo's optional roadside add-on covers tyre changes, jump-starts, and fuel delivery within the UK and Canada. This is relevant for Anchorage given Alaska's remote highway stretches.

Check your Hola Car Rentals booking confirmation to see which protections are already included in your rate before accepting additional products at the Anchorage counter. Declining cover you already have avoids duplicate charges.

Alamo uses a Full-to-Full fuel policy for hires in Anchorage. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Anchorage Alamo hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded as full on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your hire, use the correct fuel type as specified in the vehicle documentation.
• Before returning to the Alamo garage at ANC, refuel within approximately 10 miles of the airport. Keep your receipt as proof.
• At return, show the gauge at full. For after-hours returns to the second-floor parking garage, leave the receipt in the return envelope and keep a photo of the full gauge.

If you return the Alamo vehicle in Anchorage with less than a full tank, you may be charged for the fuel shortfall at Alamo's refuelling rate, which is typically higher than local pump prices, plus a service fee. Alamo also offers a prepaid fuel option at the counter, but any unused fuel is generally non-refundable, so self-refuelling near the airport is usually the better value.