Payless Car Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at John F. Kennedy International Airport in New York is located at Federal Circle (Station C), 305 Federal Circle, Jamaica, NY 11430.

To reach it from any terminal, follow these steps:

• From baggage claim, follow signs to the AirTrain inside your terminal
• Board the AirTrain to Federal Circle (Station C), the ride takes approximately 5 to 10 minutes and is free for on-airport travel
• At Federal Circle, follow Rental Car signs to the Payless counter, which is located in the Avis building

The AirTrain operates 24 hours a day, 7 days a week, with lifts and escalators at each station. Payless counters at New York JFK operate 24 hours. Bring your booking confirmation, a physical major credit card in the main driver's name, and all required documents to complete pick-up.

The Payless location at LaGuardia Airport (LGA) in New York is at 25 Bowery Bay Boulevard, East Elmhurst/Flushing, NY 11371. Counter hours are Sunday through Saturday, 8:00 AM to 10:00 PM.

To reach the Payless counter at New York LaGuardia:

• Follow airport signs for rental car shuttle pickup after collecting your baggage
• Board the shuttle or use the airport pick-up service to 25 Bowery Bay Boulevard
• After-hours drop-off is generally available, but after-hours pick-up may not be offered, contact the location in advance if your flight arrives outside operating hours

If your flight is delayed, Payless will typically hold your New York reservation for up to 24 hours from the original pick-up time. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking.

Yes, New York has gone almost entirely cashless on toll roads, which directly affects how tolls are billed on your Payless hire.

Major crossings such as bridges, tunnels, and the NY State Thruway no longer have cash lanes. Tolls are collected electronically using E-ZPass transponders or toll-by-plate (license plate recognition).

For Payless hires in New York, you typically have two options at pick-up:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during the hire period
• Pay per use: the actual toll amount plus daily or administrative processing fees charged after the hire, sometimes weeks later

If you drive through a cashless toll without purchasing the Payless toll package, the toll authority bills the hire company via plate recognition, and Payless then passes the charge to you along with additional admin fees.

You may also bring a personal E-ZPass transponder to avoid the hire company's programme fees entirely. If you do, inform the Payless counter agent at pick-up so they can deactivate the vehicle's default toll device and prevent duplicate charges.

Yes, New York City's congestion pricing applies to Payless hire cars entering the designated Congestion Relief Zone in Manhattan.

The zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Key details for Payless renters in New York:

• The charge is approximately US$8.99 plus taxes and fees per calendar day, regardless of how many times you enter and exit the zone that day
• Cameras automatically detect vehicles entering the area, there are no traditional toll booths
• You can travel on the FDR Drive or the West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone
• This congestion fee appears separately on your hire bill from bridge and tunnel tolls
• It is not covered by insurance or hire protection packages

If you are hiring from Payless at JFK or LaGuardia and plan to drive into central Manhattan, budget for this daily charge in addition to any bridge or tunnel tolls you may encounter.

Yes, all bookings made through Hola Car Rentals, including Payless hires in New York, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire.

Given that New York has some of the highest toll exposure in the United States, with bridge and tunnel crossings costing approximately US$15 to US$25 each and the NYC Congestion Relief Zone adding approximately US$8.99 plus taxes per day, this benefit can provide meaningful savings.

To claim your Tolls Cashback after your New York Payless hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up a Payless hire car in New York, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name, digital copies are not accepted
• A physical major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets (required for visitors travelling from abroad)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example, Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and must be carried alongside your original licence. It is not accepted as a standalone document.

All names across your licence, passport, and credit card should match. Debit cards and prepaid cards are not accepted for the deposit at Payless counters in New York.

When picking up a Payless hire car in New York, the counter will place a temporary authorisation hold on your credit card. This is not a charge, it reduces your available credit until released after the hire ends.

For standard vehicles at United States locations, typical holds range from approximately US$300 to US$400. The exact amount for your Payless reservation in New York may vary based on:

• The vehicle class you are renting (premium or speciality vehicles may carry higher holds)
• The specific airport location (JFK, LaGuardia, or Syracuse)
• The hire duration and season

You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Payless counters in New York.

After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, this can take up to 15 business days.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.

Yes, drivers under 25 can hire a car from Payless in New York, but specific rules and surcharges apply.

New York state law requires hire companies to rent to licensed drivers aged 18 and older. However, a young-renter surcharge applies to drivers aged 18 to 24 at Payless counters in New York.

Additional restrictions to be aware of:

• Vehicle class limits apply, most categories such as full-size, SUV, minivan, luxury, and premium are restricted to drivers aged 25 and older; economy and compact classes are typically available to younger renters
• For Payless in New York, additional drivers must generally be at least 25 years old at the time of pick-up
• The young-renter surcharge is a daily fee paid at the counter and is separate from your prepaid booking total

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis and Budget (the parent group of Payless) may waive the underage fee for the main driver on eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.

Always confirm the surcharge amount directly with the Payless counter in New York at pick-up.

Most Hola Car Rentals bookings, including Payless hires in New York, include Travel Assistance provided by Terrawind Global Protection at no extra cost.

This benefit is especially relevant in New York, where driving on busy highways, bridges, and tunnels can involve unexpected situations. Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you contact them, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in New York, and a brief description of the situation.

Important: Travel Assistance does not cover damage to the Payless hire vehicle (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). It also does not apply to pre-existing medical conditions. This benefit is available only to non-North American customers, residents of the United States and Canada do not qualify.

The insurance coverage included with your Payless hire in New York depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In New York, not all hire rates automatically include state-minimum liability, check your confirmation to confirm whether this is included or needs to be added.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires PAI) or your belongings (that requires PEC).

At the Payless counter in New York, decline any optional add-ons you do not want and verify that the hire agreement matches your booking confirmation before signing.

Yes, you can add an additional driver to your Payless hire in New York, but the driver must be present at the counter during pick-up.

Key rules for additional drivers on Payless hires in New York:

• The additional driver must appear in person at the Payless counter and present a valid driver's licence (and an IDP if their licence uses a non-Latin alphabet)
• For Payless in New York, additional drivers must generally be at least 25 years old at the time of pick-up
• If your Hola Car Rentals confirmation shows "Additional driver free of charge," the first extra driver is included at no cost
• If not included, the fee for Payless (part of the Avis group) is US$13 per hire day plus taxes, capped at US$65 plus taxes

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability insurance. If someone drives the Payless vehicle in New York without being named on the contract, coverage may be void and additional charges could apply.

Both the main driver and the additional driver must sign the hire agreement at the counter. Verify the additional driver's name appears on your paperwork before leaving.

Payless hires in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your New York Payless hire:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement, take a photo of the dashboard
• Refuel within approximately 10 miles or 15 km of the return location (JFK, LaGuardia, or Syracuse) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the Payless vehicle in New York below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Payless counter locations in New York may offer an optional prepaid fuel plan at pick-up. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value.

After-hours drop-off is generally available at Payless locations in New York, but after-hours pick-up is typically not offered, confirm with the specific branch before your trip.

To return your Payless hire after hours at a New York airport such as JFK or LaGuardia:

• Follow airport signs to the rental car return area and park in the designated Payless space
• Take photos of the vehicle from all angles before leaving it, noting any pre-existing damage
• Place the keys and hire agreement in the after-hours drop box at the counter
• Keep a copy of all paperwork and your fuel receipt

Important: when you return the vehicle after hours at a New York Payless location, the car is inspected the next business day. You remain responsible for the vehicle until the check-in is completed. Any damage, fuel shortfall, or toll charges identified at that inspection may still be billed to your card.

If your flight into New York is delayed, Payless will generally hold your reservation for up to 2 hours. For delays beyond that, contact the location directly and provide your flight details. If the delay exceeds 24 hours from the original pick-up time, contact Hola Car Rentals support as soon as possible.