Hertz Car Rental
Honolulu

Hola Car Rentals is the only premium partner of the top car rental brands operating in Honolulu, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz pickup at Honolulu Daniel K. Inouye International Airport uses the Consolidated Rental Car Center (CONRAC), located at 300 Rodgers Blvd, Honolulu, HI 96819. All rental brands, including Hertz, are consolidated there rather than inside the terminals.

• From Terminal 1, 2, or 3, follow the Rental Car or CONRAC Shuttle signs after baggage claim.
• Board the free shuttle to CONRAC. If you arrive at Terminal 2, you can also walk via the signed path. The shuttle ride is approximately 8 minutes and covers roughly half a mile.
• Once at CONRAC, take the escalator to the second floor where the Hertz counter is located, then descend to the vehicle pickup bay.
• Allow 30 to 90 minutes total from landing to driving away: baggage claim (10 to 20 minutes), shuttle or walk (10 to 15 minutes), Hertz counter line (up to 60 minutes at peak times), and vehicle inspection (10 to 20 minutes).

The Hertz counter at Honolulu Airport operates approximately 05:30 to 23:59 daily. Bring your booking confirmation, a physical major credit card in the main driver's name, and all required documents.

Hertz operates multiple locations in Honolulu, and hours vary significantly between the airport and city center branches.

• Honolulu Airport (HNL), CONRAC: approximately 05:30 to 23:59 daily. This is the most convenient option for arrivals and departures.
• Waikiki locations (such as 2424 Kalakaua Ave and 2552 Kalakaua Ave): typically open 07:00 to 15:00 or 08:00 to 15:30 daily. These are walk-up counters at hotels with a much shorter service window.
• 205 Lewers Street and 452 Kalewa St: also approximately 07:00 to 15:00 daily.

If you are arriving on a late flight into Honolulu, the airport CONRAC location is your best option since Waikiki Hertz branches close in the early afternoon. No specific after-hours key drop details are confirmed for city center locations, so plan your pickup time carefully. Always verify hours on your booking confirmation before travel.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, including Honolulu. Hertz renters driving on Oahu will not encounter any cashless toll lanes, transponder requirements, or toll charges during their rental.

This means there is no need to enroll in a toll program, purchase a daily toll pass, or worry about post-rental toll invoices from Hertz. Systems like E-ZPass, SunPass, or similar programs used on the U.S. mainland do not operate in Hawaii.

Honolulu also has no congestion charges or emissions zone fees similar to those found in some European cities. The only driving-related fees you may encounter are standard rental taxes and airport concession surcharges, which are separate from tolls and will be reflected in your rental agreement.

Yes, all Hola Car Rentals bookings include the Tolls Cashback benefit, and it applies to your Hertz rental in Honolulu even though Hawaii has no toll roads.

Because Honolulu and the rest of Oahu are toll-free, you will not incur any toll charges during a typical rental on the island. However, if your trip involves driving to or from another region where tolls apply, the Tolls Cashback benefit can reimburse up to 5% of your total Hola Car Rentals booking value for tolls paid during the rental period.

To claim the cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of vehicle return.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

To collect your Hertz rental in Honolulu, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. Digital copies are not accepted.
• A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and cannot be used without your original license. Obtain it in your home country before traveling, as U.S. issuers like AAA do not issue IDPs to non-U.S. license holders. All documents presented at the Hertz counter in Honolulu must be physical originals.

When picking up your Hertz rental in Honolulu, a temporary authorization hold will be placed on your major credit card. For standard vehicles at U.S. locations, the typical hold is approximately US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and the specific Hertz location in Honolulu.

A few important points to keep in mind:

• The hold is a temporary authorization, not a charge. It reduces your available credit until released after the rental ends.
• Your bank controls when the hold disappears from your statement, which can take up to 15 business days after return.
• Premium or specialty vehicles may carry a higher hold amount.
• Only a physical major credit card in the main driver's name with the name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Hertz counter in Honolulu.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.

Yes, you can add an additional driver to your Hertz rental in Honolulu, either as an included benefit or for a fee paid at the counter.

When the additional driver fee is not included in your rate, Hertz charges US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period in Honolulu.

Requirements for adding a driver at the Hertz counter in Honolulu:

• The additional driver must be physically present at pickup.
• They must present a valid driver's license and any required ID documents.
• If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required.
• Both the main driver and the additional driver must sign the rental agreement.
• The additional driver must meet the minimum age requirements for Honolulu.

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone drives who is not named on the contract, coverage may be void. Check your Hola Car Rentals confirmation to see whether an additional driver is already included in your rate before arriving at the Hertz counter in Honolulu.

The minimum age to rent a car with Hertz in Honolulu without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the Hertz counter in Honolulu.

Key age-related rules to know:

• Drivers under 25 pay a young-renter surcharge on top of the base rental rate. The exact daily amount is confirmed at the Hertz counter in Honolulu.
• Most vehicle classes, including full-size, SUVs, convertibles, luxury, and premium categories, are restricted to renters aged 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.
• Drivers under 21 cannot rent with Hertz in Honolulu under standard policies (Hawaii is not New York or Michigan, where 18+ rules apply).

A valid driver's license and a physical major credit card in the main driver's name are required regardless of age. If you are unsure whether your age affects your booking, contact Hola Car Rentals customer service before finalizing your reservation for a Hertz vehicle in Honolulu.

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can help in the event of a medical emergency, accident, or other covered situation during your Hertz rental in Honolulu.

Core benefits typically included:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident, which is particularly useful if you are involved in an incident on Honolulu roads such as the H-1 Freeway or in Waikiki.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Provide your full name, your Hola Car Rentals confirmation number, your location in Honolulu, and a brief description of the situation. Important: this benefit does not apply to U.S. or Canadian residents. It covers non-North American travelers only. It also does not cover damage to the Hertz rental vehicle itself, which is handled by CDW/LDW.

The insurance included in your Hertz rental in Honolulu depends on the rate plan you selected through Hola Car Rentals. It is important to review your booking confirmation carefully before arriving at the Hertz counter in Honolulu.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz rental vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles. In Hawaii, state-minimum liability is not universally mandated for all rental situations, so it is strongly recommended to add supplemental liability coverage to your Hertz booking in Honolulu.

What CDW/LDW does not cover:

• Injuries to you or your passengers (requires PAI).
• Your personal belongings (requires PEC).
• Damage caused by prohibited use such as off-road driving or driving under the influence.
• Tires, undercarriage, and roof damage in many cases.

Always verify the exact coverage and deductible on the rental agreement when you pick up your Hertz vehicle in Honolulu.

Returning a Hertz rental from Honolulu to a different island in Hawaii is generally not permitted, as inter-island one-way rentals involve ferry or air transport of the vehicle, which is typically restricted or not offered by rental companies including Hertz. You should confirm this directly with Hertz at the Honolulu counter or check your booking confirmation before finalizing plans.

For one-way rentals within the continental United States, such as picking up in Honolulu and returning to a mainland city, a drop-off fee will typically apply. This fee is route-specific and varies by distance, vehicle class, and season.

Key things to know about one-way rentals with Hertz in Honolulu:

• The drop-off fee is shown under the "To pay at destination" section during the Hola Car Rentals booking process.
• This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed at booking.
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee.
• Cross-border one-ways (for example, driving a Hertz vehicle from Honolulu to Canada) are generally not permitted.

Always verify one-way availability and fees for your specific Hertz route in Honolulu before confirming your reservation.

Hertz rentals in Honolulu follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Honolulu:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
• Refuel within approximately 10 miles of the return location, whether that is the CONRAC at Honolulu Airport or a Waikiki branch.
• Keep your final fuel receipt showing the date, time, and station address.
• Note that fuel stations in more rural parts of Oahu may close by 10:00 PM, so plan ahead if you are driving outside central Honolulu.

If you return the Hertz vehicle in Honolulu with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Some Hertz counters in Honolulu may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Driving a Hertz rental in Honolulu follows standard U.S. rules (drive on the right, speed limits in miles per hour), but there are several local conditions worth knowing before you get behind the wheel.

• The H-1 Freeway is the only major east-west highway through Honolulu and has no modern alternatives. During peak hours it experiences significant congestion, with traffic flowing eastbound in the morning and westbound in the evening.
• Waikiki and Chinatown frequently have event-driven street closures for festivals and parades. These can close main thoroughfares with little notice, so check local event schedules if you are driving in central Honolulu.
• School zones in residential neighborhoods are active from approximately 07:00 to 08:15 and 14:00 to 15:30 on school days. Reduced speed limits apply.
• On rural roads outside Honolulu, fuel stations may close by 22:00. Refuel before leaving the city if you plan an evening drive.
• Hawaii has no toll roads, so your Hertz rental will not require a transponder or toll program enrollment anywhere on Oahu.
• Wildlife including pigs and chickens can appear on unlit rural roads at night, which is uncommon in mainland U.S. cities.

Planning your Honolulu drives outside peak hours and checking for local events near your Hertz pickup or drop-off location will help avoid unexpected delays.