Hertz Car Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At John F. Kennedy International Airport in New York, Hertz operates at the Federal Circle Hire Centre (Station C). From any terminal, take the free on-airport AirTrain to Federal Circle, then follow the Hire signs to the Hertz counter and vehicle area.

• The AirTrain runs 24/7 with frequent service and is free for terminal-to-Federal Circle travel
• The journey from your terminal to Federal Circle takes approximately 5 to 10 minutes, plus a short walk
• Hertz counters at JFK operate 24 hours
• Elevators and escalators are available at each AirTrain station

Bring your booking confirmation, a physical major credit card in the main driver’s name, your driver’s licence, and your passport. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), also bring an International Driving Permit.

To collect your Hertz hire car in New York, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy)
• A physical major credit card in the main driver’s name, with the name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents presented at the Hertz counter in New York must be physical. Digital versions are not accepted.

New York City’s congestion pricing scheme is active and applies to Hertz hire cars entering most of Manhattan south of and including 60th Street, down to the southern tip of the island.

• The daily congestion charge is approximately US$8.99 plus applicable taxes and fees per calendar day
• You are charged once per day, even if you enter and exit the zone multiple times on the same day
• Cameras automatically detect vehicles entering the zone; there are no traditional toll booths
• You can travel on the FDR Drive or the West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone

This charge is separate from bridge and tunnel tolls and is not covered by any insurance or hire protection package. It will appear on your Hertz bill after the hire, either as part of the toll programme or as a post-hire charge. When driving a Hertz vehicle in New York, factor this daily fee into your Budget if you plan to drive into central Manhattan.

Yes, you can use your own personal E-ZPass transponder in a Hertz hire car in New York, and doing so can help you avoid the hire company’s toll programme fees.

New York toll roads are almost entirely cashless, relying on E-ZPass transponders or plate-based billing. If you bring your own E-ZPass:

• Inform the Hertz counter representative at pickup that you will be using your personal transponder
• Ask them to deactivate the vehicle’s default toll device to avoid duplicate charges
• Tolls will then be billed directly to your personal E-ZPass account

If you do not use your own transponder and do not purchase the Hertz unlimited toll package, the hire company will charge you the toll amounts plus daily or administrative processing fees after the hire ends. Note that many toll charges in New York, including bridge and tunnel crossings, can be significant, with individual crossings costing approximately US$15 to US$25 or more. Planning your toll strategy before collecting your Hertz vehicle in New York can save you money.

Toll costs for a Hertz hire car in New York can be substantial, particularly around New York City where bridges, tunnels, and tolled highways are common. All major toll roads in New York are cashless.

• Individual NYC bridge or tunnel crossings: approximately US$15 to US$25 or more per crossing
• Daily local driving with one major crossing: approximately US$20 to US$40 or more
• Multiple crossings in a single day: can exceed US$40
• NYC Congestion Relief Zone fee: approximately US$8.99 plus taxes per day for driving into most of Manhattan south of 60th Street

At the Hertz counter in New York, you will typically have two options:

• Unlimited toll package: approximately US$11 to US$26 per hire day, covering all toll usage during the hire
• Pay per use: actual toll amounts plus daily or administrative processing fees billed after return, sometimes weeks later

If you plan to cross bridges or tunnels frequently during your New York hire, the unlimited package may offer better value. Review the terms carefully before signing.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in New York.

Given that New York has some of the highest toll exposure in the United States, including bridge and tunnel crossings and the NYC Congestion Relief Zone fee, this benefit can provide meaningful savings.

To claim your cashback after returning your Hertz vehicle in New York:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit applies to toll charges only and does not cover fines or parking penalties.

New York state law requires hire companies, including Hertz, to hire to licensed drivers aged 18 and older. This makes New York one of the few states where drivers under 25 can hire without being turned away, though a young-renter surcharge still applies.

• Drivers aged 18 to 24 can hire a Hertz vehicle in New York but will pay a daily young-renter surcharge
• Drivers aged 25 and older are not subject to any underage fee
• Most vehicle classes such as full-size, SUVs, luxury, premium, minivans, and convertibles are restricted to drivers aged 25 and older
• Drivers under 25 are generally limited to smaller categories such as economy, compact, and intermediate vehicles

A valid driver’s licence and a physical major credit card in the main driver’s name are required regardless of age. If you are between 18 and 24 and plan to hire a Hertz vehicle in New York, Budget for the daily surcharge and confirm which vehicle classes are available to you at the time of booking.

Yes, a physical major credit card in the main driver’s name is required at the Hertz counter in New York to cover the authorisation hold. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.

For a standard vehicle in the United States, Hertz and other partner desks typically place a hold of approximately US$300 to US$400 on your credit card at collection. This is a temporary authorisation, not a charge, and reduces your available credit until your bank releases it after the hire ends.

• The card must be physical, with the driver’s name printed on it
• The name on the card must match the main driver on the hire agreement
• Even if you prepaid your booking, a credit card is still required at the counter for the hold
• Banks may take up to 15 working days to release the hold after the hire concludes

Before collecting your Hertz vehicle in New York, notify your bank of your travel plans to prevent the authorisation from being flagged, and consider bringing a backup credit card in your name.

Yes, most bookings made through Hola Car Rentals, including Hertz hires in New York, include travel assistance provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on a New York highway or an accident far from the city.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24/7, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travellers who are not residents of the United States or Canada. US and Canadian residents do not qualify. Coverage does not include damage to the Hertz hire vehicle itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/SLI). Always review your booking confirmation for the exact terms and limits that apply to your New York hire.

When hiring a Hertz vehicle in New York, two main types of protection are relevant: cover for the hire vehicle itself and cover for third-party liability.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. It does not cover tyres, undercarriage, or damage caused by prohibited use.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in New York. Some US states require a minimum level of liability cover; always confirm what is included in your rate.

New York state does not universally mandate that hire companies include third-party liability above a minimum threshold, so checking your Hola Car Rentals confirmation for what is included in your rate is important. If LIS/SLI is not included, you can add it during checkout.

Neither CDW/LDW nor LIS/SLI covers your personal injuries (that requires PAI) or your belongings (that requires PEC). Review your hire agreement at the Hertz counter in New York before signing.

Hertz hires in New York follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At collection, verify the fuel level with the Hertz agent and confirm it is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in New York with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Hertz counter locations in New York may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Yes, you can add an additional driver to your Hertz hire in New York, either as part of your rate or by paying a fee at the counter.

For Hertz, Dollar, and Thrifty, the additional driver fee when not included in your rate is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes.

• Check your Hola Car Rentals confirmation to see if an additional driver is already included in your rate
• The additional driver must be present at the Hertz counter in New York at collection with a valid driver’s licence
• If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

New York state law allows drivers aged 18 and older to hire, so an additional driver aged 18 to 24 can be added, though a young-renter surcharge may also apply to them. Confirm all fees with the Hertz agent before signing.

If you return your Hertz hire car in New York after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.

• If you exceed the grace period, Hertz may charge for additional hours or a full extra day, plus a late return fee depending on the location's policy
• After-hours returns at New York airport locations such as JFK or LaGuardia are generally accepted in designated return areas, but your liability for the vehicle continues until Hertz inspects it during operating hours
• If you need more time, contact the Hertz location in New York before your scheduled return to discuss an extension, as this may be more cost-effective than incurring a late fee

If you anticipate needing extra days, you can also request a hire extension during your trip. Keep in mind that extending a Hertz hire in New York may reprice the rate based on current availability. Always confirm the exact return time on your hire agreement and plan your fuel stop and return journey accordingly to avoid unexpected charges.