VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Oklahoma City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Oklahoma City, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Oklahoma City.
Will I face unexpected charges at the Enterprise counter in Oklahoma City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Oklahoma City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Oklahoma City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Oklahoma City Will Rogers World Airport?
The Enterprise counter at Oklahoma City Will Rogers World Airport (OKC) is located at 5201 S Meridian Ave, Suite 3, Oklahoma City, OK 73119. As is standard at OKC, the rental car facility is off-airport, so after collecting your luggage you will need to take a short shuttle from the terminal to the consolidated rental center where the Enterprise desk is located.
Follow the car rental shuttle signs inside the terminal to reach the designated pickup stop. Shuttles cycle regularly, so if you miss one, wait at the marked stop and the next one will arrive shortly.
Make sure you have your booking confirmation, a valid driver's license, and a physical major credit card in the main driver's name ready before approaching the Enterprise counter in Oklahoma City to keep the process moving quickly.
What documents do I need to pick up my Enterprise rental car in Oklahoma City?
To collect your Enterprise rental car in Oklahoma City, you must present the following physical documents at the counter:
- A valid, unexpired driver's license with a photograph (digital licenses are not accepted)
- A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English languages that do use Latin letters, an IDP is strongly recommended but not strictly required at Enterprise locations in Oklahoma City.
All documents must be originals. No digital copies or scans will be accepted at the Enterprise counter.
Do I need an International Driving Permit to rent from Enterprise in Oklahoma City?
It depends on your license. At Enterprise locations in Oklahoma City, an IDP is mandatory if your home country driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together.
If your license is in a non-English language but does use Latin letters, for example Spanish, German, or Portuguese, an IDP is recommended but not strictly required at Enterprise in Oklahoma City. However, having one avoids any potential issues at the counter.
Important points to keep in mind:
- The IDP is a translation document only and is never valid on its own
- You must always carry your original license alongside the IDP
- Obtain your IDP in your home country before traveling, as US issuers such as AAA do not issue IDPs to non-US license holders
- Digital licenses are not accepted at the Enterprise counter in Oklahoma City
How do toll roads work for Enterprise rentals in Oklahoma City?
Oklahoma City sits near several turnpikes managed by the Oklahoma Turnpike Authority, and you are likely to encounter tolls if you travel on routes such as the Turner Turnpike (I-44 toward Tulsa), the H.E. Bailey Turnpike (I-44 toward Lawton), or the Will Rogers Turnpike. Oklahoma's electronic toll system is called PIKEPASS. Note that E-ZPass is not accepted on Oklahoma turnpikes.
For your Enterprise rental in Oklahoma City, the brand offers a TollPass program that charges approximately US$4.95 to US$5.35 per usage day, capped at around US$34.65 per rental, plus the actual toll amounts. If you drive through a cashless toll without enrolling, the charge is billed via license plate photo to Enterprise, which then passes it to you along with administrative fees.
Your options at the Enterprise counter in Oklahoma City include:
- Enroll in the Enterprise TollPass program for convenience
- Purchase or transfer your own PIKEPASS transponder for potential discounts over the rental program fees
- Opt out and pay cash at booths where available, though many lanes are cashless
Review the rental agreement carefully before signing so you understand which toll option applies to your Oklahoma City rental.
Can I get cashback on tolls paid during my Enterprise rental in Oklahoma City?
Yes, you can get cashback on tolls paid during your Enterprise rental in Oklahoma City. All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the rental period.
This is especially useful in Oklahoma City, where turnpike tolls on routes like the Turner Turnpike or H.E. Bailey Turnpike can add up over a multi-day Enterprise rental.
To claim your cashback after returning your Enterprise vehicle in Oklahoma City:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is processed to your original payment method and typically takes 7 to 10 business days after approval. Submissions received more than 30 days after return are not accepted.
What are the operating hours for Enterprise locations in Oklahoma City?
Enterprise operates multiple locations in Oklahoma City, and hours vary by branch. Based on available information:
- The E. Memorial Rd. location (421 E Memorial Rd, Oklahoma City, OK 73114) is open Monday through Friday approximately 7:30 AM to 6:00 PM, Saturday 9:00 AM to 2:00 PM, and Sunday 12:00 PM to 3:00 PM. Pick-up service is available at this branch.
- The Downtown Oklahoma City location (1615 N Broadway Ave) is open Monday, Tuesday, Wednesday, and Friday approximately 7:30 AM to 5:30 PM, Saturday 9:00 AM to 12:00 PM, and is closed on Sundays and Thursdays.
- Hours for the Will Rogers World Airport Enterprise location are not confirmed in available data and may differ from city branches.
Hours can change on public holidays, so always verify directly with Enterprise before your pickup day. If you are arriving on a flight, confirm that the airport Enterprise counter will be open at your expected arrival time. After-hours returns may not be available at all Oklahoma City Enterprise branches, so plan your drop-off accordingly.
Is there a young driver surcharge at Enterprise in Oklahoma City?
Yes, Enterprise in Oklahoma City applies a young driver surcharge for renters under 25 years old. In most US states, including Oklahoma, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee at the Enterprise counter in Oklahoma City.
For Enterprise, National, and Alamo, the young driver surcharge is approximately US$15 per day, though the exact amount may vary by location and vehicle class.
Additional restrictions that apply to under-25 renters at Enterprise in Oklahoma City include:
- Most premium, full-size, luxury, SUV, van, and convertible vehicle classes are restricted to drivers 25 and older
- Economy, compact, and intermediate categories are typically available to younger renters
- A physical major credit card in the main driver's name is still required for the security deposit
Oklahoma is not New York or Michigan, so the minimum rental age at Enterprise in Oklahoma City follows standard partner policy rather than a state law exception. If you are 21 to 24, Budget for the daily surcharge when comparing your total rental cost.
How does the security deposit work at Enterprise in Oklahoma City?
When you pick up your Enterprise rental in Oklahoma City, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
Typical security deposit holds at Enterprise locations in the United States, including Oklahoma City, are approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry higher holds.
Key things to know about the deposit at Enterprise in Oklahoma City:
- Only a physical major credit card in the main driver's name, with the driver's name printed on the card, is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit
- The hold is placed even if you prepaid your booking online
- After returning the vehicle, the hold is released by Enterprise, but your bank controls when the funds appear back in your available credit, which can take up to 15 business days
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Can I add an additional driver to my Enterprise rental in Oklahoma City?
Yes, you can add an additional driver to your Enterprise rental in Oklahoma City, either as part of your rate or by paying a fee at the counter.
For Enterprise in Oklahoma City, the additional driver fee is approximately US$15 per day when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the Enterprise counter in Oklahoma City:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirements; drivers under 25 may be subject to a young driver surcharge
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone drives the Enterprise vehicle in Oklahoma City without being named on the contract, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit an Enterprise branch to update the agreement.
What is the fuel policy for Enterprise rentals in Oklahoma City?
Enterprise in Oklahoma City follows a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at your Oklahoma City Enterprise location:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Enterprise return location in Oklahoma City before dropping off
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the Enterprise vehicle in Oklahoma City with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.
Are there confusing road layouts I should know about when driving an Enterprise rental in Oklahoma City?
Yes, Oklahoma City has several road features that can catch first-time visitors off guard when driving an Enterprise rental in the area.
Key things to be aware of:
- Downtown Oklahoma City has undergone significant street conversions from one-way to two-way traffic under Project 180. Streets that were historically wide one-way corridors now operate as two-way roads with narrower lanes, bike lanes, and angle parking, which can be disorienting if you expect persistent one-way flow.
- The interchange at NW Expressway and May Ave features tight merges and a low bridge clearance of 14 feet 9 inches, which is frequently struck by taller vehicles. Be aware of your rental vehicle's height, especially if driving a van or SUV from Enterprise in Oklahoma City.
- The I-40 and Douglas Blvd interchange is a cloverleaf with short weave distances and tight curves that has a higher-than-average collision rate. Approach with caution and allow extra merging distance.
- The I-35 and I-240 Crossroads interchange is undergoing phased reconstruction, meaning signage and lane configurations may change during your rental period.
Allow extra time when navigating downtown Oklahoma City or these highway interchanges, particularly if this is your first time driving an Enterprise rental in the area.
Can I pick up my Enterprise car in Oklahoma City and return it in a different city?
Yes, one-way rentals are possible with Enterprise in Oklahoma City, but a drop-off fee may apply depending on your return location.
How one-way fees work for Enterprise rentals originating in Oklahoma City:
- Returning to a different Enterprise location within the same city or metro area often carries no drop-off fee
- Returning to a different city or state typically triggers a one-way fee, which varies by route, distance, vehicle class, and season
- Cross-border one-way rentals, for example returning to Canada, may be restricted or carry significantly higher fees
When booking through Hola Car Rentals, any applicable drop-off fee for your Oklahoma City Enterprise rental will be shown on the rate details page under the section labeled as charges due at destination. This fee cannot be prepaid and is settled at the Enterprise counter.
If you change your return location after booking, the rental will be repriced and the drop-off fee may increase or a new fee may be added. Always confirm the one-way terms on your booking confirmation before picking up your Enterprise vehicle in Oklahoma City.
Is travel assistance included with my Enterprise booking in Oklahoma City?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise rental in Oklahoma City as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
If you are eligible, the travel assistance included with your Oklahoma City Enterprise booking typically covers:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident, which is particularly relevant given Oklahoma City's complex highway interchanges
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Enterprise rental in Oklahoma City, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the Enterprise vehicle or third-party liability insurance.
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