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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 16 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

After landing at Cleveland Hopkins (CLE), what's the simplest route to the Dollar car hire pickup area if I'm travelling with children and multiple pieces of hand luggage?
Once you collect your luggage from baggage reclaim, the most straightforward option is to follow the overhead signs for 'Car Hire'. Those signs will direct you to the designated shuttle pick-up point just outside the terminal. The complimentary shuttle is designed to accommodate travellers with luggage and runs frequently, taking you directly to the consolidated rental facility. This avoids a long walk and makes the process much smoother when managing children and bags.
If my flight arrives late, which parts of CLE's rental-car area tend to be easiest to navigate when most airport services are closed?
Even after hours, the rental-car facility at Cleveland Hopkins is laid out for easy navigation. The shuttle from the terminal will drop you off right at the facility entrance, which remains well lit and accessible. From there, clear interior signage points the way to the various rental desks, including the Dollar desk. The route is direct and self-contained, so you won't need to pass through closed sections of the main airport to complete your pick-up.
Where can I pull over near CLE right after pickup to fit a phone mount, organise luggage, and get everyone settled before driving into the city?
Immediately after leaving the rental facility you'll find several convenient options for a quick stop. A popular choice is to pull into one of the large petrol stations on Brookpark Road, just a minute or two from the airport exit. These spots offer ample parking away from the pumps. Alternatively, nearby fast-food outlets or small commercial plazas provide safe, low-traffic car parks where you can adjust mirrors, set your satnav, and ensure everyone is comfortable.
What's the least stressful way to drive from CLE to downtown Cleveland if I'm not comfortable with quick motorway merges?
For a more relaxed drive into downtown, consider taking I-480 East from the airport to I-77 North. While slightly less direct than I-71, this route often has longer slip-roads and gentler merges, which can feel more manageable for drivers unfamiliar with the area. It bypasses some of the more complex interchanges closer to the city centre and gives you more time to adapt to the traffic flow before navigating the final exits into downtown.
Which downtown Cleveland streets commonly confuse first-time drivers because of one-way patterns or tricky turn lanes?
Navigating downtown Cleveland for the first time can be tricky, particularly around Public Square where the street grid is intersected by diagonal avenues like Euclid and Superior. Many streets in this central business district are one-way, which can catch drivers by surprise. Pay close attention to turn-only lanes on main roads, as they can appear suddenly. Keeping your satnav visible and anticipating your turns well in advance is the best way to avoid last-second lane changes or missed turns.
If I'm staying near Public Square, what's a sensible approach for unloading bags without getting stuck in bus lanes or heavy kerbside traffic?
When you arrive at your hotel near Public Square, the best approach is to use the hotel's designated passenger loading zone, even if it means circling the block once to approach it correctly. Avoid stopping in active bus lanes or main carriageways like Superior Avenue or Ontario Street, as this can disrupt traffic. If the hotel lacks a clear zone, pull onto a quieter side street for a few minutes to unload your luggage before proceeding to long-term parking.
What should I know about driving around Progressive Field or Rocket Mortgage FieldHouse on match or concert nights?
On event nights the Gateway District around the stadiums becomes very busy with vehicle and pedestrian traffic. Expect multiple road closures, traffic patterns directed by police, and significant delays beginning a couple of hours before the event. Streets such as Ontario and East 9th get especially congested. To minimise stress, plan to arrive early, park in a garage several blocks away, and enjoy a short walk to the venue.
How early should I plan to arrive by car for a Browns game near Cleveland Browns Stadium if I want to avoid last-minute road closures?
To ensure a smooth arrival for a Browns game, it's sensible to aim to reach the downtown area at least three hours before kick-off. This generous buffer helps you pass through the city before major road closures around the stadium are implemented, which typically happen 90 to 120 minutes pre-game. Arriving this early also gives you a much better selection of parking options in nearby lots and garages before they fill and traffic becomes gridlocked.
What's the easiest way to reach the Rock & Roll Hall of Fame by car while avoiding confusing ramps and waterfront traffic?
A straightforward route to the Rock & Roll Hall of Fame is to use the Shoreway (State Route 2) and take the East 9th Street exit. That exit provides a direct path towards the lakefront museum district with clear signage. This approach helps you avoid navigating the more complex surface streets of the downtown core. Once you exit, you'll find several large car parks and garages that serve the museum and the adjacent Great Lakes Science Center.
When visiting the Cleveland Museum of Art and University Circle, where do drivers usually get tripped up by campus traffic and pedestrian crossings?
The main challenge in University Circle is the high volume of pedestrians, including students and hospital visitors, who may not always use designated crossings. Drivers are often surprised by frequent shuttle buses and public transport vehicles stopping. Be especially cautious on East Boulevard and Wade Oval Drive: drive at reduced speed and watch for people stepping into the road. It's a shared space where defensive driving is essential for a safe visit.
If I'm visiting the Cleveland Clinic area, what driving patterns should I expect during shift changes or weekday rush periods?
The area around the Cleveland Clinic, particularly along Euclid Avenue and Chester Avenue, experiences significant congestion during typical morning and evening rush hours. Expect increased traffic around hospital shift changes, which generally occur around 7:00 and 16:00. At these times anticipate delays due to staff arrivals, patient transport vehicles, and city buses. Allow extra travel time if your appointment coincides with these peak periods.
What's the best way to handle Edgewater Park on a busy weekend when parking fills and the shoreline roads slow down?
To best enjoy Edgewater Park on a busy weekend, plan to arrive early in the morning, ideally before 11:00, to secure a spot in the main car parks near the beach house. If you arrive later, be prepared for slow-moving traffic along Edgewater Drive as drivers circle for spaces. A good strategy is to head first for the upper, more distant lots, as they often have more availability. From there you can enjoy a pleasant walk down to the main beach area.
How should I plan my drive to the West Side Market to avoid tight streets, delivery traffic, and difficult left turns?
When driving to the West Side Market it's best to approach via a main thoroughfare such as Lorain Avenue and then turn onto West 25th Street. The market has a dedicated car park, which is the most convenient option. Avoid the smaller side streets, as they're often congested with delivery trucks and local traffic. Be patient, as traffic directly in front of the market can be slow, and be prepared to wait for pedestrians crossing the road.
If I'm staying in Ohio City or Tremont, what should I expect from narrow streets, steep hills, or tight turns compared with downtown?
Compared with the wide, grid-like streets of downtown, neighbourhoods such as Ohio City and Tremont have a more historic layout. Expect much narrower residential streets, some of which may be brick-paved, requiring slower speeds. Tremont in particular is known for steep hills and tight, sometimes blind, junctions. Drivers should be more cautious, watch for parked cars that narrow the roadway, and be prepared for a more intimate, neighbourhood driving experience.
What's the calmest route to reach Lakewood from CLE if I want to avoid complicated interchanges near downtown?
For a less hectic drive to the suburb of Lakewood, you can avoid the busier downtown interchanges entirely. From the airport take I-480 West for a few miles to the Clague Road or Great Northern Boulevard exit. From there you can use local roads like Clague or Columbia Road to head north directly into Lakewood. This surface-street approach is more relaxed and avoids the multi-lane merges of I-90 and I-71 near the city.
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