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Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the Dollar counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar hire car at Atlanta Hartsfield-Jackson Airport in Georgia?
At Atlanta Hartsfield-Jackson International Airport (ATL) in Georgia, Dollar operates from the Rental Car Centre located at 2300 Rental Car Centre Parkway, College Park. The counter is not walkable from the terminals because I-85 separates them.
To reach the Dollar counter, follow these steps after landing:
- Follow signs inside the terminal to the ATL SkyTrain station (elevator access available)
- Board the SkyTrain towards the Rental Car Centre stop, a two-stop ride of approximately five minutes
- Exit at the Rental Car Centre and follow Dollar signage to the counter
- Allow extra time on Friday afternoons, when queues at the Rental Car Centre tend to be longest
Counter hours at the ATL location are typically 5:00 AM to 11:59 PM daily, with additional service from 12:00 AM to 2:00 AM on most days. If you arrive outside those hours, Dollar provides an after-hours key drop box in the Returns area at 2200 Rental Car Centre Parkway, south parking garage, ground level midpoint. Drop your keys and signed contract there.
Does Georgia have toll roads and how do they work with a Dollar hire?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes on several major interstates. If you drive a Dollar hire car in Georgia and use these lanes, you need to understand how the system works.
The primary transponder for Georgia Express Lanes is Peach Pass. Compatible alternatives include Sun Pass and Quick Pass. All lanes are entirely cashless, meaning no cash payment is accepted at any point. Cameras record every vehicle's licence plate, so driving through without a valid pass will result in a violation charge billed back to you through Dollar.
Typical dynamic pricing on Georgia Express Lanes:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on congestion
- I-75 Express Lane (12 miles, Atlanta to Stockbridge): minimum US$0.10 per mile with variable rates
- Northwest Corridor Express Lane (I-75 and I-575): minimum US$0.10 per mile
Your Dollar hire vehicle in Georgia will include an electronic toll device. At the counter you can purchase an unlimited toll package (typically US$11 to US$25 per day) or pay per use, in which case Dollar will charge actual tolls plus administrative processing fees after the hire ends. Vehicles with three or more occupants may use Peach Pass Express Lanes toll-free under the carpool exemption.
What documents do I need to pick up a Dollar hire car in Georgia?
To pick up a Dollar hire car in Georgia, you must present all documents in physical form at the counter. Digital copies are not accepted.
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold (debit and prepaid cards are not accepted)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Georgia from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and cannot be used without the original licence.
Make sure the name on your credit card, driver’s licence, and passport all match. A mismatch is one of the most common reasons Dollar counter agents in Georgia flag a reservation at pickup.
Can I get Tolls Cashback on Georgia Express Lane charges with a Dollar hire?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Dollar hire in Georgia.
Georgia Express Lanes near Atlanta use dynamic pricing and are entirely cashless, so toll charges will appear on your Dollar hire invoice or through a third-party toll processor. Those charges are eligible for the cashback claim.
To claim your Tolls Cashback after returning your Dollar hire in Georgia:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Dollar, and a receipt or statement showing the toll charges paid
The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total was US$500, the cap is US$25. If you paid US$18 in Georgia Express Lane tolls, you receive US$18 back. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is there a young driver surcharge for Dollar hires in Georgia?
Yes, Dollar applies a young driver surcharge in Georgia for renters between the ages of 20 and 24. At the Atlanta Hartsfield-Jackson Airport location, this fee is approximately US$25 per day and is paid at the counter when you pick up the vehicle.
In Georgia, as in most U.S. states, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay the daily young-driver fee. Most vehicle classes are also restricted for under-25 renters. Typically, only smaller categories such as Economy, Compact, and Intermediate are available.
A few additional points to keep in mind for Dollar hires in Georgia:
- The young-driver surcharge is paid directly to Dollar at the counter and is not included in your prepaid rate
- A valid driver’s licence and a major credit card in the main driver’s name are still required regardless of age
- If you are from Latin America or the Caribbean and booking through Hola Car Rentals with Avis or Budget, a young-driver fee waiver may be available, but this exception does not apply to Dollar
How does the security deposit work for a Dollar hire in Georgia?
When you pick up a Dollar hire car in Georgia, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles at U.S. locations, typical holds range from US$300 to US$400. The exact amount for your Dollar hire in Georgia may vary depending on the vehicle class, hire duration, and location. Premium or speciality vehicles may carry higher holds.
Important requirements for the deposit at Dollar in Georgia:
- The credit card must be a major credit card (Visa, Mastercard, Amex, Discover) with the driver’s name printed on the physical card
- The card must be in the main driver’s name, not a third party’s
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- Bring a backup credit card in case your primary card is declined
After you return the Dollar vehicle in Georgia, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days.
Can I return a Dollar hire car to a different city in Georgia?
Yes, one-way hires are possible with Dollar in Georgia, but a drop-off fee may apply depending on your specific route.
Dollar has locations at Atlanta Hartsfield-Jackson Airport, Augusta Regional Airport, Savannah-Hilton Head International Airport, and several off-airport sites in the Atlanta area including downtown locations on Courtland Street and Jesse Hill Jr Drive. Returning to a different Dollar location in Georgia from the one where you picked up may trigger a repositioning fee.
How the drop-off fee works:
- The fee is route-specific and varies by distance, vehicle class, and season
- It is listed under the "To pay at destination" section during the Hola Car Rentals booking process, so you will see it before confirming
- The fee cannot be pre-paid and is settled directly with Dollar at the counter
- Same-city airport to downtown routes sometimes carry no drop-off fee, while longer routes between cities typically do
If you need to change your drop-off location after booking, be aware that the route may be re-priced and a new or higher drop-off fee could apply. Always verify the fee shown on your booking confirmation matches what Dollar presents at pickup in Georgia.
What fuel policy applies to Dollar hires in Georgia?
Dollar hires in Georgia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to avoid fuel charges on your Dollar hire in Georgia:
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at ATL, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the Dollar vehicle in Georgia with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and can generate additional charges.
Does travel assistance come with a Dollar hire in Georgia?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Dollar hires in Georgia as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are visiting Georgia from outside North America and something goes wrong during your Dollar hire, such as a medical emergency on I-85 or a breakdown in a remote area of the state, the travel assistance coverage can help.
Core benefits typically included:
- Travel insurance with medical coverage for up to five passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the Dollar vehicle itself, nor does it cover third-party liability to others. Always review your specific booking confirmation for exact coverage limits and conditions.
Is third-party liability insurance included in a Dollar hire in Georgia?
Not always. Third-party liability coverage, also referred to as LIS, ALI, or SLI, is not automatically included in every Dollar hire rate in Georgia. Whether it is included depends on the specific rate plan you selected when booking.
In the United States, some states require hire companies to include state-minimum third-party liability, but not all states do. Georgia does not mandate a specific minimum that hire companies must include by default, so you should verify your coverage before driving.
What third-party liability covers in a Dollar hire in Georgia:
- Bodily injury to other people involved in an accident you cause
- Property damage to other vehicles or structures
- Possible legal defence costs as defined in the policy
What it does not cover:
- Damage to the Dollar hire vehicle itself (that requires CDW/LDW)
- Your own injuries (that requires Personal Accident Insurance)
- Your personal belongings
Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Dollar hire in Georgia. Check your booking confirmation to see whether LIS/ALI/SLI is listed as included or available as an add-on.
How does adding an extra driver work for a Dollar hire in Georgia?
Yes, you can add an additional driver to your Dollar hire in Georgia, but whether the fee is included or payable at the counter depends on the rate you booked.
For Dollar hires in Georgia, the additional driver fee when not included in your rate is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. This fee is paid directly to Dollar at the counter.
Requirements for adding an extra driver to a Dollar hire in Georgia:
- The additional driver must be present at the Dollar counter at pickup
- They must present a valid driver’s licence and meet the same document requirements as the main driver
- If their licence is not in English and uses a non-Latin alphabet, an IDP is required
- They must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Dollar hire agreement in Georgia are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle, cover may be void. Check your Hola Car Rentals confirmation to see if your rate includes one additional driver at no extra cost.
What are the Dollar counter hours at downtown Atlanta locations in Georgia?
Dollar operates both airport and downtown locations in Georgia. Counter hours differ significantly between the two, so it is important to plan your pickup and return accordingly.
At Atlanta Hartsfield-Jackson International Airport (ATL), the Dollar counter at 2300 Rental Car Centre Parkway typically operates from 5:00 AM to 11:59 PM daily, with additional service from 12:00 AM to 2:00 AM on most days. After-hours returns are handled via a key drop box in the Returns area at 2200 Rental Car Centre Parkway, south parking garage, ground level midpoint.
At the downtown Atlanta Dollar location on Courtland Street, hours are more limited:
- Monday to Friday: 8:00 AM to 6:00 PM
- Saturday: 9:00 AM to 12:00 PM
- Sunday: closed
If you are flying into Georgia and need flexibility for early morning or late-night arrivals, the ATL airport Dollar counter is the more practical choice. Downtown locations in Georgia suit renters with standard business-hour schedules. Always confirm current hours on your booking confirmation before travelling, as hours can change on public holidays.
Does CDW insurance cover my Dollar hire car in Georgia?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to the Dollar hire vehicle in Georgia, but it is not a blanket protection for every situation.
What CDW/LDW typically covers on a Dollar hire in Georgia:
- Collision damage to the hire car from a covered incident
- Theft or vandalism of the vehicle
- Repairs or the vehicle's value up to the policy limits, minus any applicable excess
What CDW/LDW does not cover:
- Damage or injury you cause to other people or their property (that requires LIS/ALI/SLI)
- Tires, wheels, undercarriage, and roof damage, which are often excluded unless a specific add-on is purchased
- Incidents involving an unauthorised driver not listed on the Dollar hire agreement
- Prohibited use such as off-road driving, drink-driving, or driving in restricted areas
If an incident occurs during your Dollar hire in Georgia, report it immediately to Dollar using the number on your hire agreement. Delays in reporting can invalidate the cover. Check your Hola Car Rentals booking confirmation to confirm whether CDW/LDW is included in your rate and whether a deductible applies.
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