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Frequently Asked Questions
What does my Hola Car Rentals booking in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the counter when I rent a car in Indiana through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my rental car at Indianapolis International Airport in Indiana?
At Indianapolis International Airport (IND) in Indiana, major rental brands including Avis, Hertz, and Enterprise operate from the Ground Transportation Center (GTC), located on the first floor of the Terminal Garage. After collecting your baggage, cross the walkway from the terminal to reach the GTC, where rental counters are located and vehicles are parked in the adjacent garage. No off-site rental center or mandatory shuttle is required for standard pickups at this Indiana airport.
Counter hours at airport locations generally support after-hours service, but availability varies by brand. Confirm your specific brand's hours on your booking confirmation before arriving.
- Follow signs for Ground Transportation after baggage claim
- Cross the walkway to the Terminal Garage first floor
- Locate your brand's counter in the GTC
- Collect your vehicle from the adjacent garage
If your Indiana rental brand is not immediately visible, use the courtesy phones at the GTC or ask airport staff for directions to the correct counter.
What documents do I need to pick up a rental car in Indiana?
To pick up a rental car in Indiana, you must present a set of physical documents at the counter. Digital copies are not accepted.
- A valid, original driver's license in the main driver's name
- A physical major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally to Indiana)
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory and must be carried alongside your original license. For licenses in Latin characters but not in English, an IDP is strongly recommended for Indiana rentals.
One Indiana-specific note: Budget accepts a traffic citation or official court summons from an Indiana court in place of a driver's license until the court date, provided a second form of ID with a signature (such as a passport or major credit card) is also presented. This exception applies only at Budget locations in Indiana.
Are there toll roads in Indiana and how do they work for rental cars?
Yes, Indiana has toll roads that rental car drivers should plan for before hitting the road.
The main toll route in Indiana is the Indiana Toll Road (I-90), a 157-mile east-west highway crossing northern Indiana from the Illinois border to the Ohio Turnpike. Several river bridges in Indiana, including the Abraham Lincoln and John F. Kennedy Memorial bridges, also charge tolls. Indianapolis itself has no toll roads.
Tolls in Indiana are collected via E-ZPass, I-Pass (Indiana's transponder system), cash at some booths, or cashless video tolling using license plate capture. Rental vehicles come pre-equipped with an electronic toll device.
At the counter, you can choose between two options:
- Unlimited toll package: a fixed daily rate (approximately US$11 to US$25 per day, depending on the brand), covering all tolls during the rental
- Pay-per-use: actual toll charges plus a daily administrative fee on days you use a toll road. For example, National charges US$3.95 per day (capped at US$19.75 per rental) and Alamo charges US$4.95 per day (capped at US$34.65 per rental)
If you decline both options and drive through a cashless Indiana toll, the rental company will bill the toll at video or cash rates plus processing fees, often weeks after your return.
Can I get a cashback refund on tolls paid during my Indiana rental?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Indiana rental, including charges on the Indiana Toll Road (I-90) or any other tolled bridge or road in the state.
To claim your Indiana toll cashback, email [email protected] within 30 days of returning the vehicle. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at pickup
- A receipt or statement showing the toll charges paid (toll provider invoice, transponder statement, or itemized rental invoice)
The refund is calculated as the lesser of your actual tolls paid or 5% of your booking total. For example, if your Indiana booking total is US$500, the cap is US$25. If you paid US$18 in Indiana tolls, you receive US$18 back. If you paid US$40, you receive US$25.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What are the driving rules in Indiana that visitors should know before renting a car?
Indiana has several driving rules that differ from neighboring states and are important to know before getting behind the wheel of a rental car.
- Hands-free cell phone use is required in Indiana. GPS use is permitted, but holding your phone while driving is not allowed.
- You must signal at least 200 feet before turning or changing lanes on Indiana highways, which is stricter than some neighboring states.
- Right turns on red are permitted in Indiana unless a sign prohibits it.
- U-turns are legal in Indiana when you have at least 750 feet of visibility in both directions.
- At roundabouts in Indiana, large vehicles (40 feet or longer, such as semi-trucks) have priority, so yield accordingly.
- Rural interstate speed limits in Indiana reach 70 mph; urban interstates typically drop to 50 to 65 mph.
- Indiana requires only a rear license plate, unlike some neighboring states that require front and rear plates.
Seasonal hazards are also worth noting for Indiana drivers. Wet autumn leaves can be as slippery as ice, significantly increasing stopping distances. Frost and black ice form quickly on bridges and shaded road sections. Check 511IN.org for real-time road conditions before driving in Indiana.
How does the after-hours car return work at Indianapolis Airport in Indiana?
Yes, after-hours returns are available at Indianapolis International Airport (IND) in Indiana, but you need to follow specific steps to avoid disputes over the vehicle's condition.
- Park the vehicle in the designated return area for your rental brand (for example, the Hertz space or Avis garage behind the GTC)
- Lock the car and drop the keys in the secure key drop box near the return lot
- Document the vehicle's condition with photos before leaving, including the fuel gauge and odometer
- Keep your fuel receipt showing the date, time, and station address
- Note that the vehicle will not be formally checked in until the next business day
Because the Indiana rental counter will not inspect the car until it reopens, your photos and receipts are your primary protection against any disputed charges. If you return the car after hours on a Full-to-Full fuel plan, leave your fuel receipt in the key envelope and keep a copy for yourself.
After the rental closes, you can request your final receipt. If any unexpected charges appear on your card after returning your Indiana rental, contact support with your rental agreement and documentation.
What is the minimum age to rent a car in Indiana?
In Indiana, the minimum age to rent a car without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Indiana but will be charged a daily underage fee that varies by rental brand.
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Drivers under 25 renting in Indiana are also restricted from certain vehicle classes. Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV are generally available. Premium, luxury, full-size SUV, minivan, convertible, and van categories typically require the driver to be at least 25.
One exception for Indiana rentals through Avis or Budget: if the main driver is aged 21 to 24 and is a citizen or resident of Latin America or the Caribbean, the underage fee may be waived on eligible rate plans. The waiver must appear explicitly on your booking confirmation to apply at the Indiana counter.
Drivers under 21 cannot rent a car in Indiana through standard rental partners.
Is travel assistance included with my Indiana car rental booking?
Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can be especially useful if you experience a medical emergency or accident while driving in Indiana, including on rural highways or remote stretches of the Indiana Toll Road far from urban centers.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident in Indiana
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the rental vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). It also does not apply to pre-existing medical conditions.
To use the assistance while in Indiana, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage, regardless of where in Indiana they are renting.
Check your booking confirmation for the exact terms and coverage limits that apply to your Indiana reservation.
Do I need an International Driving Permit to rent a car in Indiana?
An International Driving Permit (IDP) is not always mandatory to rent a car in Indiana, but whether you need one depends on your license.
- If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic/Russian), an IDP is required in Indiana. You must carry both the IDP and your original license at all times.
- If your license is in Latin characters but not in English, an IDP is strongly recommended for Indiana rentals, as some Indiana rental counters may request a translation.
- If your license is in English or issued by an EU/EEA country, an IDP is generally not required for Indiana.
The IDP is a translation document only. It is not a standalone license and will not be accepted at an Indiana rental counter without your original license.
Obtain your IDP in your home country before traveling to Indiana. US-based organizations such as AAA do not issue IDPs to holders of non-US licenses, so this must be arranged before departure.
All documents presented at the Indiana rental counter must be physical originals. Digital or photocopied documents are not accepted.
What credit card do I need for the security deposit on an Indiana rental?
Yes, a physical major credit card in the main driver's name is required at every Indiana rental counter to cover the security deposit hold.
- The card must be a major credit card (Visa, Mastercard, Amex, or similar) with a line of credit, not a debit or prepaid card
- The driver's name must be printed on the card and match the rental agreement
- The card must be presented physically at the Indiana counter; digital wallets, virtual cards, and single-use card numbers are not accepted
- You must have sufficient available credit to cover the hold, typically US$300 to US$400 for standard vehicles in the United States
The hold is a temporary authorization, not a charge. It reduces your available credit until your Indiana rental is returned and the partner releases the hold. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after return.
If you prepaid your Indiana booking online, a credit card hold is still required at pickup. Bring a backup credit card in your name in case your primary card is declined, as third-party cards are never accepted.
What is the fuel policy for rental cars in Indiana?
The standard fuel policy for Indiana rentals is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup in Indiana, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the lot.
When returning your Indiana rental, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
- Return full: no fuel charges apply
- Return below full: you may be charged for the fuel shortfall at the rental partner's rate (often higher than pump price) plus a refueling service fee
Ask the Indiana counter agent for the nearest fuel station to the return location when you pick up the car. For Indianapolis International Airport (IND) returns, plan your refuel stop before reaching the airport to avoid running short.
For after-hours Indiana returns, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as documentation.
Can I return my Indiana rental car to a different city or location?
Yes, one-way rentals are available in Indiana, allowing you to pick up in one city and return to a different location, but a drop-off fee may apply depending on your route.
The drop-off fee is route-specific and varies by rental brand, the cities involved, the season, and the vehicle class. Common patterns for Indiana one-way rentals:
- Same-city airport to downtown Indianapolis: often no drop-off fee
- Indianapolis to another Indiana city or neighboring state: a drop-off fee typically applies
- Long-distance or cross-state routes: fees vary and some routes may not be permitted
During the booking process, any applicable drop-off fee for your Indiana route will appear on the rate details page under the section labeled "To pay at destination." This fee cannot be prepaid and is settled at the Indiana pickup counter.
If you need to change your return location after booking your Indiana rental, the route will be repriced and a new drop-off fee may apply. Mid-rental route changes must be approved by the partner location directly.
Cross-border one-way rentals (for example, Indiana to Canada) are subject to partner-specific rules and may carry higher fees or restrictions. Check your confirmation for permitted driving territories.
What seasonal road hazards should I expect when driving a rental car in Indiana?
Indiana's roads present several seasonal hazards that can catch visitors off guard, particularly those unfamiliar with Midwest driving conditions.
- Wet autumn leaves: fallen leaves on Indiana roads can be as slippery as ice, significantly increasing stopping distances. At 45 mph, stopping distance can double. Avoid hard braking and increase your following distance on rural Indiana roads where leaves tend to mask potholes and lane markings.
- Frost and black ice: overnight temperatures in Indiana cause rapid ice formation on bridges and shaded road sections. Overpasses are especially prone to freezing before road surfaces.
- Fog: morning fog is common across Indiana's flat terrain and can reduce visibility significantly on rural interstates.
- Flooding: heavy rain and snowmelt can cause road flooding in Indiana, particularly in low-lying rural areas. Never drive through flooded roads.
- Potholes: Indiana roads, especially rural routes, develop potholes that can be hidden under wet leaves or standing water.
Before driving in Indiana, check 511IN.org for real-time road conditions and closures. Rural interstate speed limits in Indiana reach 70 mph, so allow extra time and distance in adverse conditions. Standard rental vehicles are not equipped for off-road use, and damage from avoidable hazards may not be covered by your rental agreement.
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