Avis Car Rental
Honolulu

Hola Car Rentals is the only premium partner of the top car rental brands operating in Honolulu, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When picking up your Avis rental at Honolulu Daniel K. Inouye International Airport (HNL), all rental cars are consolidated at the off-airport CONRAC facility at 300 Rodgers Blvd, Honolulu. You do not pick up your vehicle inside the terminal.

After collecting your baggage, follow the Rental Car or CONRAC Shuttle signs to the designated shuttle stop for your terminal:

• Terminal 1: shuttle stop between Baggage Claims 8 and 9
• Terminal 2: shuttle stop across from Baggage Claim 18, or you can walk via signed paths
• Terminal 3: shuttle stop outside the building

The shuttle to CONRAC is free and typically operates from approximately 04:00 to midnight daily. The ride takes roughly 5 to 10 minutes. Once at CONRAC, follow Avis signage to the counter and vehicle bay. Plan for 30 to 60 minutes total from baggage claim to driving away, accounting for the shuttle wait, counter paperwork, and vehicle inspection.

The Avis counter at Honolulu International Airport is open from 05:00 AM to 01:00 AM daily. Bring your physical credit card, driver's license, and booking confirmation.

Avis operates multiple locations in Honolulu, each with different hours. Here is a summary:

• Honolulu International Airport (HNL), 300 Rodgers Blvd: open 05:00 AM to 01:00 AM, Monday through Sunday
• Honolulu Waterfront, 455 Kalewa St: Monday through Friday 08:00 AM to 04:00 PM, Saturday 08:00 AM to 12:00 PM
• Waikiki locations (Sheraton Waikiki, The Twin Fin, International Market Place): approximately 07:30 or 08:00 AM to 03:30 or 04:00 PM daily, with 24-hour drop-off available but no after-hours pickup

If your flight arrives late, the Avis airport counter in Honolulu is your best option given its extended hours. The CONRAC shuttle operates from approximately 04:00 to midnight, so if you arrive after midnight, confirm arrangements with Avis in advance.

For city center Avis locations in Honolulu, 24-hour drop-off is available even when the counter is closed, but you should not plan on picking up a vehicle outside posted hours without prior confirmation.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, including Honolulu. Avis renters driving on Oahu will not encounter any cashless toll systems, transponder requirements, or toll booths during their rental.

Unlike many U.S. mainland destinations, Hawaii has no equivalent to systems like E-ZPass, SunPass, or FasTrak. There are also no congestion charges or emissions zone fees similar to those found in cities like London or New York.

This means you do not need to enroll in any toll program at the Avis counter in Honolulu, and you will not receive any post-rental toll invoices for driving on Oahu roads.

If your travel plans take you to other U.S. destinations before or after your Honolulu rental where tolls do apply, note that all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period.

To pick up your Avis rental in Honolulu, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also bring an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be carried alongside your original license.

Visitors from countries with Latin-alphabet licenses can generally drive in Hawaii with their foreign license. If you are unsure whether your license qualifies, obtain an IDP in your home country before traveling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies or photos on your phone are not accepted at the Avis counter in Honolulu or any other location.

Yes, Avis applies an underage surcharge in Honolulu for drivers aged 21 to 24. The fee is added automatically at the counter at pickup and is charged on a per-day basis.

Drivers under 21 are not eligible to rent from Avis in Honolulu. Drivers aged 21 to 24 can rent but face the following restrictions in addition to the surcharge:

• Luxury, premium, full-size SUV, specialty, minivan, and 12-passenger van categories are not available to under-25 renters
• Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available

One important exception applies: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis in Honolulu may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation to be valid at the counter. It does not apply to additional drivers aged 21 to 24, and it does not apply to travelers from Europe, Asia, Africa, or other regions.

At 25 and older, no underage surcharge applies at any Avis location in Honolulu.

Because Hawaii has no toll roads, you will not pay any tolls during your Avis rental in Honolulu itself. However, the Tolls Cashback benefit included in all Hola Car Rentals bookings still applies if your overall trip involves toll charges in other destinations covered by the same reservation.

If tolls do apply to your booking, here is how to claim your cashback:

• Email [email protected] within 30 days of returning your Avis vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Avis counter, and a receipt or statement showing toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your Hola Car Rentals booking

Hola Car Rentals reimburses the lesser of the total tolls paid or up to 5% of your total booking value. Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, one-way rentals are available with Avis in Honolulu, but only between locations on the same island. Because vehicles cannot travel between Hawaiian islands, one-way returns are limited to other Avis locations on Oahu.

For example, you could pick up at the Avis counter at Honolulu International Airport (300 Rodgers Blvd) and return to the Sheraton Waikiki location (2255 Kalakaua Ave) or another Oahu Avis branch, subject to availability and vehicle class eligibility.

Cross-island one-way rentals, such as picking up in Honolulu and returning on Maui or the Big Island, are not permitted because rental vehicles cannot be transported between islands.

A drop-off fee may or may not apply depending on the specific route. When booking through Hola Car Rentals, any applicable one-way fee will be shown under the To Pay at Destination section during checkout and on your confirmation. This fee is paid at the Avis counter in Honolulu at pickup and cannot be prepaid.

If you need to change your drop-off location after booking, contact support as soon as possible, as changes may affect pricing and availability.

When you pick up your Avis rental in Honolulu, a temporary authorization hold is placed on your credit card as a security deposit. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicle classes at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount at the Avis counter in Honolulu may vary based on the vehicle class, rental duration, and location-specific policies. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit:

• The card must be a physical, major credit card with the driver's name printed on it
• The card must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit

After you return the Avis vehicle in Honolulu and the rental agreement is closed, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

When renting from Avis in Honolulu, two main types of coverage are worth understanding before you arrive at the counter:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to or theft of the Avis rental vehicle. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Honolulu. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000.

These two coverages work together: CDW or LDW protects the rental car, while LIS protects others. Neither covers your personal injuries (that would be PAI) or your belongings (that would be PEC).

Check your Hola Car Rentals booking confirmation to see which coverages are already included in your rate before arriving at the Avis counter in Honolulu. Optional add-ons you accept at the counter are paid locally and are not covered by the No Extra Charges© guarantee.

To return your Avis rental at Honolulu International Airport, drive to the CONRAC facility at 300 Rodgers Blvd and follow the Avis return signs to the designated return area. A staff member will typically check you in at the return bay.

Before returning, refuel within approximately 10 miles of CONRAC to comply with the Full-to-Full fuel policy. Returning the vehicle with less than a full tank may result in a fuel shortfall charge at the Avis partner rate, which is often higher than the pump price, plus a refueling service fee.

Steps to complete your Avis return in Honolulu smoothly:

• Refuel near the airport and keep your receipt
• Take a photo of the fuel gauge and odometer before leaving the vehicle
• Park in the designated Avis return bay at CONRAC and hand over the keys
• Request a printed or emailed final receipt before leaving the facility

After returning the vehicle, take the free CONRAC shuttle back to your terminal. Shuttles depart from the ground floor of CONRAC to Terminals 1 and 3. If you are connecting to Terminal 2, follow the signed walking route.

For after-hours returns at Honolulu city center Avis locations such as Waikiki, 24-hour drop-off is available. Lock the vehicle, photograph the fuel gauge and any pre-existing damage, and place the keys in the drop box.

Yes, you can add an additional driver to your Avis rental in Honolulu, but the additional driver must be present at the counter at pickup with a valid driver's license and any required identification.

Whether the additional driver fee is included or charged locally depends on your rate:

• If your Hola Car Rentals confirmation states Additional Driver Free of Charge, the first extra driver is included at no cost
• If not included, Avis charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the additional driver

Important rules for additional drivers at Avis in Honolulu:

• The additional driver must be at least 25 years old for Avis rentals. Drivers aged 21 to 24 may be denied or charged an underage fee as an additional driver, regardless of any underage waiver that applies to the main driver
• Both the main driver and the additional driver must sign the rental agreement at the Avis counter in Honolulu
• Only drivers listed on the agreement are covered by protections such as CDW and LDW. Anyone not named on the contract who drives the vehicle may void coverage

If you need to add a driver after pickup, visit an Avis branch in Honolulu to update the agreement in person.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Avis rental in Honolulu. However, this benefit is available only to non-North American customers. Travelers who are residents of the United States or Canada do not qualify for this coverage.

For eligible renters, the travel assistance coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the Avis rental vehicle itself (that is handled by CDW or LDW) or third-party liability to others (handled by LIS). It also does not cover pre-existing medical conditions.

If you need assistance during your Avis rental in Honolulu, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage terms and limits that apply to your reservation.

Avis rentals in Honolulu follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges. If the tank is not full at pickup, the starting level will be noted on the rental agreement and you must return it at that same level.

To avoid fuel charges when returning to the Avis CONRAC facility at Honolulu International Airport:

• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your fuel receipt showing the date, time, and station address
• Take a photo of the fuel gauge on the dashboard before leaving the vehicle

If you return the Avis vehicle in Honolulu with less fuel than recorded at pickup, you may be charged:

• A fuel shortfall at the Avis partner refueling rate, which is typically higher than the retail pump price
• A refueling service or administrative fee on top of the fuel cost

For after-hours returns at Waikiki or other Honolulu city center Avis locations, leave your fuel receipt in the drop envelope and keep a photo of the full gauge as documentation. Always confirm the starting fuel level is correctly recorded on your rental agreement at the Avis counter in Honolulu before driving away.