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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 10 hours ago
"An excellent experience, 100% recommended"

About hiring a car with Avis in Saint Louis

Avis operates its St. Louis Lambert International Airport counter off-terminal at 10482 Natural Bridge Road, roughly 1 to 1.5 miles from the gates, so factor in a complimentary shuttle after baggage claim — pick it up outside exit door MT17. The counter runs 24 hours a day, seven days a week, which matters for late-night arrivals, but budget 45 to 90 minutes for the full process: shuttle wait, ride, and counter paperwork. Avis also maintains downtown locations including the Westin Hotel at 811 Spruce Street and a branch at 2925 Olive Street, both useful if you need a vehicle mid-trip rather than on arrival. Missouri has very few toll roads, so toll packages are rarely a concern here; the main exception is the Lake of the Ozarks Community Bridge, a significant distance from the city, which accepts cash only — no electronic transponder works there. Fuel in the St. Louis area runs around US$3.93 per litre for regular unleaded. At pickup, Avis places an authorisation hold on your credit card — typically the estimated hire total plus around US$200 — so a credit card in the primary driver's name is required; no debit cards are accepted. Drivers whose licence uses a non-Latin script, such as Arabic, Chinese, or Cyrillic, must also present an International Driving Permit alongside the original licence.

Frequently Asked Questions

What’s the easiest way to reach the Avis car hire pickup area from baggage reclaim at St. Louis Lambert International Airport (STL)?
After collecting your luggage at either Terminal 1 or Terminal 2, simply follow the overhead signs for the Rental Car Shuttle. These complimentary shuttles run on a continuous loop, picking up passengers from designated areas outside the baggage reclaim exits. The ride to the consolidated car-hire facility, where the Avis counter is located, is typically very short. The system is designed to be straightforward, ensuring you can get from your flight to your vehicle with minimal confusion.
If I land at STL late at night, what should I expect when trying to pick up my hire car straight after my flight arrives?
Hire car counters at major airports like STL are used to serving travellers on late-arriving flights. To ensure a smooth process, it’s a good idea to include your flight number in your booking. This allows staff to monitor your arrival time, even if your flight is delayed. While the airport may be quieter, the rental facility should be staffed and ready to assist you in getting on your way.
How much extra time should I build in at STL for collecting a hire car during Monday morning or Friday afternoon travel peaks?
During peak travel times, such as Monday mornings or Friday afternoons, it’s wise to anticipate a higher volume of travellers at the rental facility. Adding an extra 20 to 30 minutes to your schedule is a good rule of thumb. This buffer accounts for potential queues at the counter and increased activity in the pickup garage. Planning for this slight delay helps ensure a relaxed start to your journey from St. Louis.
Where do I go at STL if I want to skip the counter and head straight to my car with an Avis membership or QR-code pickup?
If you’re using a service like Avis Preferred that lets you bypass the counter, your pickup will be even faster. After arriving at the rental car facility, look for the digital display boards that list customer names and their assigned parking stall numbers. Your rental agreement will often be awaiting you in the vehicle. Simply locate your allotted spot in the designated member area, get in your car and proceed to the exit gate.
What’s the best way to handle a tight connection or a delayed flight so I can still pick up my Saint Louis hire car smoothly?
The most effective way to manage a flight delay is to ensure your flight information is included in your car hire booking. This alerts rental staff to your situation and helps them hold the vehicle for you. If you experience a significant delay or a flight cancellation, it’s also a good idea to call the rental location or customer service directly. Proactive communication is the key to a stress-free pickup experience, whatever happens to your flight.
When I get to the car, what are the most important things to check before leaving the STL hire lot?
Before you drive off, take a few moments for a quick vehicle inspection. Do a walk-around to note any pre-existing scratches or dings on the vehicle condition report. Inside the car, adjust your seat, mirrors and steering wheel for comfort and visibility. It’s also sensible to locate the controls for headlights, windscreen wipers and indicators so you’re prepared for any driving conditions you might encounter in Saint Louis.
What’s the simplest route out of STL to downtown Saint Louis if I’m not familiar with the interstates?
The most direct route from the airport to downtown Saint Louis is via Interstate 70 East. The airport exit signs clearly mark the on-ramp for I-70, and you will stay on this highway for approximately 15 miles. This interstate takes you directly towards the city centre, with the Gateway Arch serving as a prominent landmark as you get closer. Using a GPS app will help you navigate the final city streets to your specific destination once you exit the interstate.
Which Saint Louis highways tend to feel most confusing for out-of-town drivers, and what navigation mistakes are common just after pickup?
For first-time visitors, the interchange where I-64, I-44 and I-70 converge near downtown can be challenging due to multiple lanes and quick exits. A common mistake is not getting into the correct lane early enough for an upcoming turn. To avoid this, it’s highly recommended to use a GPS navigation app with lane-assist guidance. Reviewing your route briefly before you start driving can also help you feel more confident.
If I’m staying near the Gateway Arch, where do visitors usually park a hire car without constantly moving it?
When staying in the downtown area near the Gateway Arch, the most convenient option is to use a paid parking garage. Many hotels offer guest parking, and there are numerous public garages that offer daily rates. This allows you to leave your car in a secure spot and explore the downtown attractions on foot. It's much simpler than trying to find and feed metered street parking throughout the day.
How hard is it to drive and park around Busch Stadium on match days if I’m using a hire car?
Driving and parking near Busch Stadium on match days requires some advance planning due to heavy traffic and road closures. The area becomes very congested several hours before the first pitch. Your best strategy is to arrive early and secure a spot in one of the official stadium lots or nearby private garages. Many of these lots allow you to reserve and pay for parking online in advance, which can save a lot of time and stress.
What should I expect for traffic and road closures if I’m driving to the Enterprise Center for a concert or hockey game?
Similar to events at Busch Stadium, you should expect significant traffic delays and possible road closures around the Enterprise Center before and after a major event. The streets immediately surrounding the venue can become gridlocked, so it's essential to allow plenty of extra travel time. Check the venue’s website for specific parking information and consider using a parking garage a few blocks away and walking to avoid the worst of the congestion.
Is it realistic to visit the Saint Louis Zoo, Forest Park museums and the Delmar Loop in one day with a hire car, and how should I sequence the stops?
Yes, visiting these three locations in one day is ambitious but definitely achievable with a hire car. A good plan is to start your morning at the Saint Louis Zoo, as it’s most active then. Afterward, you can easily drive to the nearby Saint Louis Art Museum or Missouri History Museum within Forest Park. In the late afternoon, make the short drive to the Delmar Loop for dinner and to explore its shops and entertainment venues.
Where do visitors usually park when spending a few hours in Forest Park, and what areas fill up first at weekends?
Forest Park offers extensive free parking throughout its grounds, including large lots and on-street parking. At busy weekends, the parking lots closest to the most popular attractions, like the Saint Louis Zoo and the Saint Louis Science Center, tend to fill up very quickly. If you arrive later in the day, be prepared to park a little further away and enjoy a pleasant walk to your destination.
What’s the most straightforward way to drive from downtown Saint Louis to the Missouri Botanical Garden, and what parking should I expect?
The easiest way to drive to the Missouri Botanical Garden from downtown is to take Interstate 64 West (also signed as Highway 40) to the Kingshighway Boulevard exit. From there, follow the signs directing you to the garden. The trip is typically quick and straightforward outside of rush hour. You’ll find parking very convenient, as the garden has a large, free visitor car park located directly on-site.
If I’m planning to explore The Hill for an evening meal, how easy is it to find parking nearby with a hire car?
The Hill is a historic residential neighbourhood known for its excellent Italian restaurants, and parking is primarily on the street. During peak dinner hours, especially at weekends, finding a spot can require some patience and you may need to circle a few blocks. However, visitors generally manage to find parking with a little effort. Just be sure to read any posted signs for parking restrictions.
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