Avis Car Hire
in Louisville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisville.

No. With Hola Car Rentals, all costs and charges for your booking in Louisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Louisville Muhammad Ali International Airport (SDF) is located on the lower level of the terminal, directly across from baggage claim. No shuttle or tram is required, after collecting your bags, you can walk straight to the Avis desk to present your documents, receive your hire agreement, and collect your keys. The hire vehicles are parked just outside the baggage claim area.

If you are collecting from the off-airport Avis location on Crittenden Drive (4330 Crittenden Dr, Louisville, KY 40209), note that this facility is approximately 1.35 miles from the city centre and requires independent transport to reach it.

To keep things moving at the Louisville Avis counter, bring:

• Your physical driver's licence (original, unexpired)
• A major credit card in the main driver's name with the name printed on the card
• Your booking confirmation
• Passport or government-issued photo ID

An International Driving Permit (IDP) is not always mandatory for hiring from Avis in Louisville, but it is strongly recommended in certain situations.

You must carry an IDP alongside your original licence if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, the IDP serves as a translation and is required at the Avis counter in Louisville.

If your licence is in English or uses the Latin alphabet, you can generally hire from Avis in Louisville without an IDP, though having one is still a good precaution.

• The IDP is a translation document only, it is never valid on its own and must be presented together with your original licence
• Obtain your IDP in your home country before travelling, as it cannot be issued abroad
• All documents presented at the Avis counter in Louisville must be physical originals, digital copies are not accepted

Yes, a physical major credit card is required at the Avis counter in Louisville to cover the security authorisation hold at collection.

The card must be in the main driver's name with the driver's name printed on the card. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the authorisation hold, even if you have already prepaid your booking.

For a standard vehicle at an Avis location in Louisville, the typical authorisation hold is around US$300 to US$400, though the exact amount is set by the Avis desk and may vary by vehicle class or season.

• Ensure your card has sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation
• Bring a backup credit card in your own name in case your primary card is declined

The authorisation hold is released after you return the vehicle; your bank controls how quickly it clears, which can take up to 15 business days.

Louisville uses a fully cashless toll system called RiverLink, which covers the bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. There are no toll booths, cameras photograph licence plates at each plaza and charges are collected electronically.

When you hire from Avis in Louisville, your vehicle comes equipped with an electronic toll device. At the counter you will typically have two options:

• Unlimited toll package: a fixed daily rate (generally US$11 to US$25 per day depending on the programme) that covers all tolls during the hire
• Pay-per-use: you are charged the actual toll amount plus an administrative or processing fee for each toll incurred, billed to your card on file, sometimes weeks after the hire ends

Typical RiverLink toll rates for a standard car are approximately US$2.68 with a transponder, US$4.02 via prepaid account, or US$5.36 if billed by invoice with no account. If you prefer to use your own transponder, inform the Avis agent in Louisville at collection and ask them to deactivate the vehicle's default device to avoid duplicate charges.

Unpaid tolls can result in fines and additional fees, so choose a payment method before crossing any Louisville bridge.

Yes, you can add an additional driver to your Avis hire in Louisville, but the additional driver must be present at the counter at collection with a valid driver's licence and any required identification.

Whether the fee is included depends on your rate. If your booking confirmation does not show the additional driver as included, Avis in Louisville charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the additional driver.

• For Avis in Louisville, additional drivers must generally be at least 25 years old at collection
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW
• If your additional driver's licence uses a non-Latin alphabet, they will also need an IDP

Check your booking confirmation before arriving at the Louisville Avis counter to confirm whether the additional driver fee is already included in your rate.

Yes, all bookings made through Hola Car Rentals, including Avis hires in Louisville, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Given that Louisville uses the cashless RiverLink system on its bridges, toll charges can add up quickly, especially if you cross between Louisville and Southern Indiana multiple times. This benefit helps offset those costs.

To claim your Tolls Cashback after your Louisville Avis hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement from Avis, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Avis hires in Louisville follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Louisville Avis location
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Avis in Louisville may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Louisville location, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, Louisville has an extensive network of one-way streets, particularly in and around the city centre, which can be disorienting if you are not familiar with the city's layout.

Streets such as Shelby Street, Baxter Avenue, Brook Street, and many numbered streets (1st through 7th, 15th through 22nd, and 31st through 39th) operate strictly one-way, meaning a wrong turn can require circling an entire block to correct course. This is different from many other UK cities and can catch drivers off guard.

Additionally, Louisville is actively converting some of these one-way streets to two-way traffic for safety and walkability reasons. The Logan Street and Shelby Street conversion is expected to finish by spring 2026, which means temporary detours and changing signage are possible during your hire in Louisville.

• Use a real-time navigation app such as Waze or Google Maps to account for current detours and construction
• Pay close attention to street signs, especially in the city centre
• Plan extra time when navigating unfamiliar areas of Louisville in your Avis vehicle

Yes, most bookings made through Hola Car Rentals, including Avis hires in Louisville, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

If you qualify, the coverage is useful in scenarios such as a medical emergency while driving your Avis hire in Louisville or an unexpected flight cancellation affecting your trip. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms, limits, and exclusions that apply to your Louisville Avis hire.

When collecting your Avis hire in Louisville, you will typically encounter two main types of coverages to consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Avis hire in Louisville. Some UK states require a minimum level of liability, but not all do, check your confirmation to see what is included.

CDW/LDW and LIS/ALI/SLI are separate protections and work best when paired together. Neither covers your personal belongings (that requires Personal Effects Coverage) or your own injuries (that requires Personal Accident Insurance).

Review your Hola Car Rentals booking confirmation before arriving at the Louisville Avis counter to confirm which coverages are already included in your rate and which are optional add-ons available at the desk.

The minimum age to hire from Avis in Louisville without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Avis in Louisville but will be charged a daily underage fee of US$13 per hire day plus taxes, up to a maximum of US$65 plus taxes.

Drivers under 21 are generally not eligible to hire from Avis in Louisville.

• Drivers aged 21 to 24 are also restricted to certain vehicle classes, economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV are typically available, while premium, luxury, full-size SUV, minivan, and convertible categories require the driver to be 25 or older
• If you are from Latin America or the Caribbean and aged 21 to 24, certain Hola Car Rentals rates with Avis in Louisville may waive the underage fee, check your booking confirmation to see if this waiver is shown

All standard requirements still apply regardless of age: a valid driver's licence, a major credit card in the main driver's name for the deposit, and any required IDP if your licence uses a non-Latin alphabet.

Yes, one-way hires are possible with Avis in Louisville, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in your prepaid rate and cannot be prepaid, it is due at the Louisville Avis counter at collection.

• During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the section labelled as payable at destination
• Your booking confirmation will also list the fee if it applies to your route
• If the fee shown at the Louisville Avis counter differs from what your confirmation states, keep all paperwork and contact support after the hire

Cross-border one-way hires (for example, from Louisville to Canada) may be restricted or carry higher fees depending on Avis partner rules. Always confirm cross-border permissions on your hire agreement before driving across state or country borders.

If you return your Avis hire in Louisville after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location. If you exceed the grace period, Avis in Louisville may charge you for additional hours or an extra hire day, plus a potential late fee.

• Contact the Louisville Avis location as early as possible if you know you will be late, to understand your options
• If you need more time, you can request a hire extension, do this before the scheduled return time to avoid automatic late charges
• Returning on a public holiday may affect counter hours, so plan your fuel stop and return timing accordingly

If your return is delayed due to a flight or travel disruption, Avis in Louisville will generally hold your booking for up to 24 hours from the original collection time. For delays beyond 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible.