VERIFIED REVIEWS
About hiring a car with Avis in Jackson
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Jackson include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Jackson, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Jackson.
Will I face unexpected charges at the Avis counter in Jackson when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Jackson are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Jackson charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Jackson-Evers International Airport?
The Avis counter at Jackson-Evers International Airport (JAN) is located inside the terminal in the baggage claim area, at 137 Hangar Dr, Jackson, MS 39208. There is no shuttle or consolidated hire centre to navigate: once you collect your bags, proceed directly to the Avis counter, present your driver’s licence, and receive your preprinted hire documents and keys.
Your vehicle is parked directly outside the baggage claim area, so you walk straight from the Avis counter to your car without any additional transfer.
Counter hours at the Jackson airport location are:
- Monday through Friday: 6:00 AM to 11:30 PM
- Saturday and Sunday: 7:00 AM to 11:30 PM
- 24-hour after-hours drop-off is available via a key drop box at the end of the Avis/Budget counter on the left side when facing the counter
If you are an Avis Preferred member, your documents are preprinted and you can proceed directly to your vehicle.
How does after-hours car return work at the Avis Jackson airport location?
Yes, after-hours returns are available at the Avis location at Jackson-Evers International Airport in Jackson, Mississippi.
If you return your vehicle outside of regular counter hours, follow these steps:
- Park and lock the hire car in the designated Avis area outside baggage claim
- Complete your hire contract paperwork
- Place the completed contract and keys in the key drop box located at the end of the Avis/Budget counter on the left side when facing the counter
Important: once you deposit the keys, the hire vehicle remains your responsibility and subject to all applicable charges until the contract is formally closed on the following business day when Avis staff process the return.
To avoid any disputes, take photos of the vehicle's condition, the fuel gauge, and the odometer before dropping the keys. Keep a copy of your completed contract for your records.
Is there an Avis location in downtown Jackson besides the airport?
Yes, Avis operates a second location in Jackson at the Hilton Jackson hotel, at 1001 E County Line Rd, Jackson, MS 39211, approximately 8.4 miles from the city centre.
The Avis counter is inside the Hilton Jackson hotel lobby. Hours at this downtown location are more limited than the airport:
- Monday through Friday: 8:00 AM to 5:00 PM
- Saturday and Sunday: 9:00 AM to 1:00 PM
Because this off-airport Avis location avoids airport concession fees and surcharges, base rates here can be meaningfully lower than at Jackson-Evers International Airport. However, the shorter operating hours mean it is less practical if your travel schedule is unpredictable or if you arrive late in the day.
If you plan to pick up at the Hilton Jackson location, confirm your reservation details carefully and plan your arrival within the listed hours, as after-hours pickup options are more limited than at the airport.
Are there toll roads in Jackson, Mississippi for Avis renters?
No, there are no toll roads in Mississippi, so Avis renters driving in and around Jackson will not encounter any tolls, cashless toll systems, or toll transponder programmes during their hire.
Unlike many other U.S. states, Mississippi has no active toll routes, meaning:
- No E-ZPass, SunPass, or any other electronic toll system applies
- No toll transponder is required or activated in your Avis vehicle for local driving
- No per-use toll charges or daily toll programme fees will appear on your final Avis bill for travel within Mississippi
- No administrative or processing fees for toll evasion apply
If your itinerary takes you beyond Mississippi into neighbouring states that do have tolls, standard toll billing through your Avis hire agreement would apply in those areas. In that case, Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid. Submit your claim within 30 days of returning the vehicle to [email protected] with your hire agreement and toll receipts.
What documents do I need to pick up my Avis hire car in Jackson?
To collect your Avis hire in Jackson, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold (debit and prepaid cards are not accepted)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Jackson. Ensure the name on your credit card matches the name on your driver’s licence to avoid issues at pickup.
Can drivers under 25 rent a car with Avis in Jackson?
Yes, Avis rents to drivers aged 21 to 24 in Jackson, Mississippi, but a young-renter surcharge applies automatically and certain vehicle classes are restricted.
Drivers aged 21 to 24 renting with Avis in Jackson should be aware of the following:
- A daily underage surcharge is added to the hire cost at the counter
- Restricted vehicle classes include luxury cars, minivans, 12-passenger vans, speciality cars, full-size SUVs, and premium SUVs
- Eligible classes for under-25 renters typically include economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV
- A valid major credit card in the renter's name is required for the security deposit
If you are from Latin America or the Caribbean and aged 21 to 24, certain Hola Car Rentals rates with Avis in Jackson may waive the underage surcharge for the main driver. This exception must be explicitly shown on your booking confirmation to apply at the counter. It does not extend to additional drivers aged 21 to 24.
Drivers under 21 cannot rent with Avis in Jackson.
How does the fuel policy work for Avis rentals in Jackson?
Avis rentals in Jackson follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup at the Jackson-Evers International Airport or the Hilton Jackson location, check the fuel gauge with the Avis agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
When returning your vehicle:
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Show the gauge at full when handing back the keys
- For after-hours returns at the Jackson airport, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the Avis vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative refuelling service fee. Returning the car full is always the most cost-effective option.
What is the security deposit amount for Avis rentals in Jackson?
When you pick up your Avis hire in Jackson, a temporary authorisation hold is placed on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Avis location in Jackson.
Key points to keep in mind:
- The hold is a temporary authorisation, not a charge, but it reduces your available credit until your bank releases it after the hire ends
- Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not accepted
- Premium or speciality vehicles may carry a higher hold amount
- After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.
Does my Avis booking in Jackson include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings, including Avis rentals in Jackson, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is particularly relevant if you experience a medical emergency or accident while driving in the Jackson area, including on the I-55/I-20 interchange or other busy corridors in the region. Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Travellers who are residents of the United States or Canada do not qualify for this cover. Always review your booking confirmation for the exact terms and limits that apply to your reservation.
Can I add an additional driver to my Avis rental in Jackson?
Yes, you can add an additional driver to your Avis hire in Jackson, either as an included benefit or for a fee paid at the counter, depending on your rate.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If not included, Avis charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the additional driver.
Requirements for adding a driver at the Avis counter in Jackson:
- The additional driver must be physically present at pickup with a valid driver’s licence
- They must meet the minimum age requirement; for Avis in Jackson, additional drivers should generally be at least 25 years old
- If their licence uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover and result in additional charges.
Can I pick up my Avis car in Jackson and return it to a different city?
Yes, Avis offers one-way hires from Jackson locations, allowing you to return the vehicle to a different participating Avis location in another city or state.
A few important points to consider before booking a one-way hire from Jackson:
- A drop-off fee may apply depending on the route, vehicle class, and distance to the return location
- This fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation
- The drop-off fee cannot be prepaid and is paid directly at the Avis counter
- Vehicle availability for one-way trips varies by route and dates
- Cross-border one-way hires, such as returning to Canada, may be restricted or carry higher fees
If you change your return location after booking, the hire may be re-priced and a new or higher drop-off fee could apply. Always verify the updated confirmation before pickup.
If the Avis counter in Jackson charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as this may be covered under No Extra Charges© protection.
What insurance coverage is included with my Avis hire in Jackson?
The insurance and protection options included with your Avis hire in Jackson depend on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.
Common coverages available for Avis hires in Jackson include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision or covered event; a deductible may apply unless your confirmation states zero
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles; some U.S. states require a minimum level, but not all do, so adding supplementary liability is strongly recommended
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Avis vehicle itself. They are separate protections that work together.
Neither coverage applies to drivers not listed on the Avis hire agreement in Jackson, so add all drivers at the counter. Report any incident immediately using the contact number on your hire agreement, as late reporting can affect your claim.
Are there any unusual road layouts or driving rules in Jackson that Avis renters should know?
Yes, there are a few local road characteristics in Jackson that can catch first-time visitors off guard when driving an Avis hire.
Notable driving considerations in Jackson include:
- North State Street underwent a major road reconstruction completed in 2020, narrowing a busy 2-mile corridor and adding multi-use trails, bioswales, and upgraded signals. The layout is narrower than a typical U.S. urban road and may feel unfamiliar
- The I-55/I-20 interchange and the MS-25/I-55 junction near Belhaven University have disproportionately high accident concentrations compared to average U.S. interstates; drive carefully and allow extra time when navigating these merges
- The Greater Belhaven neighbourhood uses roundabouts, raised tables, and traffic circles to manage residential traffic flow, which differs from the standard U.S. grid system
- Pedestrians in the business district are required to use crosswalks and pavements; jaywalking rules are stricter than in many other U.S. cities
Mississippi has no toll roads, so your Avis hire in Jackson will not incur any toll charges for local driving. Standard Mississippi traffic laws apply, including posted speed limits on all routes. Always carry your hire agreement and driver’s licence when driving.
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