Alamo Car Rental
New York

Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Picking up your Alamo rental car at New York JFK International Airport is straightforward. All rental brands, including Alamo, are served at the Federal Circle facility (Station C).

• From your arrival terminal, follow signs to the AirTrain inside the terminal.
• Board the AirTrain to Federal Circle (Station C). The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and Federal Circle.
• At Federal Circle, follow Rental Car signs to the Alamo counter.
• Alamo offers a touch-screen kiosk check-in at JFK, so you can skip the counter line, print your rental agreement, and proceed directly to the car lot.
• At the exit booth, show the agent your rental agreement and driver's license before driving away.

The Alamo counter at New York JFK operates 24 hours a day, 7 days a week, so late arrivals and early-morning pickups are not a problem. Bring your booking confirmation, a physical major credit card in the main driver's name, and all required documents.

To collect your Alamo rental car in New York, you must present the following at the counter:

• A valid, unexpired driver's license with a photograph (physical original only; digital licenses are not accepted).
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English languages, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original license.

New York has a unique rule: Alamo and other rental companies in New York state are required by law to rent to drivers aged 18 and older, though a young-renter surcharge applies for drivers under 25. Additionally, New York does not require a credit card by law, but a major credit card remains the standard requirement for the security hold at the Alamo counter.

Yes, you can rent an Alamo car in New York if you are under 25, and New York has one of the most permissive age rules in the United States.

New York state law requires rental companies, including Alamo, to rent to any licensed driver aged 18 or older. This means drivers as young as 18 can rent from Alamo at New York locations, whereas most other U.S. states set the minimum at 21 or 25.

However, a young-renter surcharge (also called an underage fee) applies to drivers aged 18 to 24. This is a daily fee charged at the Alamo counter and is separate from your prepaid booking total. The surcharge amount varies by location and is paid locally.

Vehicle class restrictions also apply. Most premium, full-size, luxury, minivan, and specialty categories are typically reserved for drivers aged 25 and older. For under-25 renters at Alamo in New York, economy, compact, and intermediate vehicle classes are generally available.

Make sure you bring a valid driver's license and a physical major credit card in your name for the security deposit hold.

New York has one of the most toll-intensive road networks in the United States, and understanding how tolls work for your Alamo rental is important before you drive.

All major toll roads, bridges, and tunnels in New York are cashless. There are no cash lanes. Tolls are collected electronically via E-ZPass transponders or through license plate recognition (Tolls by Mail). Your Alamo rental vehicle comes equipped with an electronic toll device.

At the Alamo counter in New York, you will typically have two options:

• Unlimited toll package: a flat daily rate of approximately US$11 to US$26 per rental day, covering all toll usage during your rental period.
• Pay per use: if you decline the package, Alamo will charge you the actual toll amounts plus daily or per-transaction administrative processing fees after you return the vehicle. These charges can appear on your card days or even weeks after the rental ends.

If you have your own personal E-ZPass transponder, you can bring it and ask the Alamo agent at the New York counter to deactivate the vehicle's default device to avoid duplicate charges.

Typical toll costs in the New York area are significant. Each bridge or tunnel crossing in or around New York City can cost approximately US$15 to US$25 or more per crossing. A day with one major crossing can easily reach US$20 to US$40.

Yes, NYC Congestion Pricing applies to your Alamo rental car in New York if you drive into the designated zone in Manhattan.

The Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. If you enter this area on local streets, a daily congestion fee of approximately US$8.99 plus applicable taxes is charged to your rental account. This fee applies once per calendar day, regardless of how many times you enter and exit the zone on the same day.

Important exceptions: you can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the congestion charge, as long as you do not exit onto local streets within the zone. Cameras automatically detect vehicles entering the area; there are no traditional toll booths.

Key points for Alamo renters in New York:

• The congestion fee appears as a separate charge on your rental bill, distinct from bridge and tunnel tolls.
• It is not covered by any insurance or rental protection package.
• It is billed through Alamo's toll processing system and may appear on your card after the rental ends.

If you plan to drive in Manhattan, factor this daily fee into your Budget alongside bridge and tunnel tolls.

Yes, all Hola Car Rentals bookings, including Alamo rentals in New York, include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your rental.

Given that New York has some of the highest toll exposure in the United States, with bridge and tunnel crossings costing US$15 to US$25 or more each and the NYC Congestion Relief Zone adding approximately US$8.99 per day, this benefit can provide meaningful savings.

How to claim your Tolls Cashback after your Alamo rental in New York:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, your signed Alamo rental agreement, and a toll receipt or statement showing the charges paid during your rental period.

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Alamo rental car in New York, a temporary authorization hold is placed on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicle classes at Alamo in New York, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific New York location (airport versus downtown Manhattan), and the season. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit at Alamo in New York:

• You must present a physical major credit card with the main driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter.

After you return the vehicle and the rental contract closes, Alamo releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

An International Driving Permit (IDP) is mandatory for your Alamo rental in New York if your home country driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, you must carry both your original license and the IDP at all times.

If your license is in a non-English language but uses Latin characters (for example, Spanish, German, or Portuguese), an IDP is strongly recommended but not strictly required at the Alamo counter in New York. However, having one avoids any potential issues at pickup.

Key rules to remember:

• The IDP is a translation document only. It cannot be used as a standalone license and will not be accepted without your original driver's license.
• All documents presented at the Alamo counter in New York must be physical originals. Digital or photocopied documents are not accepted.
• If you need an IDP, obtain it in your home country before traveling. It cannot be issued abroad.

Some Alamo locations in New York may also ask for additional government-issued identification such as a valid passport, particularly for visitors from certain countries. Drivers with a Mexican license may be asked to present a valid voter registration card along with inbound and outbound travel documentation.

Your Alamo rental in New York follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in New York:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your rental, use the correct fuel type as noted in the vehicle documentation.
• Before returning the car, refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full on the way back.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at New York airport locations such as JFK, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

If you return the Alamo vehicle in New York with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.

The insurance and protection options available with your Alamo rental in New York depend on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Alamo rental in New York. Some U.S. states require a minimum level of liability coverage; New York has its own state minimum requirements. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000 for full protection.

CDW/LDW and liability coverage are separate protections. Having one does not replace the other. Review your Hola Car Rentals booking confirmation to confirm which coverages are included in your Alamo New York rate and whether any deductible applies.

Optional add-ons such as personal accident insurance and personal effects coverage can be purchased at the Alamo counter in New York if needed.

Yes, you can add an additional driver to your Alamo rental in New York, either as part of your rate or by paying a fee at the counter.

When an additional driver is not included in your Hola Car Rentals rate, Alamo charges US$15 per day for each extra driver in New York. This fee is paid at the counter and is separate from your prepaid booking total.

Requirements for adding a driver at the Alamo counter in New York:

• The additional driver must be physically present at pickup to show a valid driver's license and sign the rental agreement.
• They must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet.
• In New York, Alamo must rent to drivers aged 18 and older by state law, but a young-renter surcharge applies for drivers under 25.

Only drivers listed on the Alamo rental agreement in New York are covered by protections such as CDW/LDW and liability insurance. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.

Check your Hola Car Rentals booking confirmation before pickup to see whether an additional driver is already included in your rate at no extra cost.

Returning your Alamo rental car after hours in New York is straightforward, particularly at the major airport locations.

At New York JFK International Airport, the Alamo counter operates 24 hours a day, 7 days a week, so a staffed return is available at any time. For other Alamo locations in New York where after-hours returns apply, the standard process is:

• Park the vehicle in the designated return area as instructed on your rental agreement or in the confirmation email.
• Place the keys in the designated key dropbox at the location.
• Keep a photo of the fuel gauge showing a full tank and note the odometer reading before leaving the vehicle.
• Retain your final fuel receipt as proof of a full tank in case any fuel charge is disputed later.

For New York airport locations such as JFK, follow the Rental Car Return signs on airport property to reach the correct return area. The AirTrain at JFK connects Federal Circle (where Alamo is located) to all terminals, making the return process convenient even for late-night or early-morning departures.

Note that liability for the vehicle may continue until Alamo formally checks it in, so document the vehicle's condition with photos at the time of return.

Yes, most Hola Car Rentals bookings, including Alamo rentals in New York, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible customers driving an Alamo rental in New York, the travel assistance coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage is particularly useful if you experience a medical emergency or need legal support after an incident while driving your Alamo rental on New York roads or highways. It does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your Alamo New York reservation.