Alamo Car Rental
Honolulu

Hola Car Rentals is the only premium partner of the top car rental brands operating in Honolulu, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Alamo operates out of the Consolidated Rental Car Facility (CONRAC) at Honolulu International Airport (HNL), located at 300 Rodgers Blvd, Honolulu, HI 96819. The Alamo counter is on the 2nd floor of CONRAC.

• From Terminal 1 (baggage claims 1 to 11, Hawaiian Airlines): exit baggage claim, follow the blue Rental Car Center Shuttle signs to the center median, and board the free shuttle to CONRAC.
• From Terminal 2 (international arrivals, baggage claims 16 to 20): cross to the center median at shuttle stops near baggage claims 18 and 20, then take the shuttle to the Alamo counter on the 2nd floor.
• From Terminal 2 (baggage claims 21 to 31): exit the building, follow blue Rental Car Facility signs, and cross at Baggage Claim Crosswalk 26 or 31 directly to the 2nd floor. No shuttle is needed from this section.

Plan for roughly 10 to 15 minutes from curb to counter, including wait time and the shuttle ride. To save time at the Alamo counter in Honolulu, use the online Accelerated Check-in or the touch-screen kiosk, print your agreement, proceed to the lot, and show your agreement and license at the exit booth.

In addition to the airport facility, Alamo has two city center locations in the Waikiki area of Honolulu.

• Waikiki Discovery Bay Center: 1778 Ala Moana Blvd, Ul-04a, Honolulu, HI 96815. Note that cruise ship pickups are not available at this address.
• Waikiki Sunset: 229 Paoakalani Ave, Honolulu, HI 96815.

Both Waikiki locations offer direct counter or kiosk access with no shuttle required, making them convenient if you are already staying in the Waikiki area. You can use Alamo's online Accelerated Check-in before arriving to speed up the process at either Honolulu city location. After-hours returns at these sites follow the instructions in your booking confirmation, with a key dropbox available when the counter is closed.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, including Honolulu. Alamo rental drivers will not encounter any cashless toll lanes, transponder requirements, or toll charges on any route across the island of Oahu.

This means you do not need to enroll in a toll program, purchase a daily toll pass, or worry about post-rental toll invoices during a standard Honolulu rental. Hawaii also has no congestion charges or emissions-zone fees similar to those found in some mainland U.S. or European cities.

If your trip extends beyond Honolulu and you drive in other U.S. states where tolls do apply, keep your receipts. All bookings include Tolls Cashback, which lets you claim up to 5% of your total booking value back for tolls paid during your rental period.

When collecting your Alamo vehicle in Honolulu, bring the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driver's license from your country of residence, with a photo.
• A major credit card physically printed with the main driver's name, with sufficient available credit for the security hold (typically around US$300 to US$400 for standard vehicles in the United States).
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Japanese, Arabic, Chinese, or Cyrillic, an International Driving Permit (IDP) is required alongside your original license at the Alamo counter in Honolulu. If your license uses Latin characters but is not in English, an IDP is strongly recommended. The IDP is a translation only and is never valid without your original license.

No, Alamo in Honolulu does not accept debit cards or prepaid cards for the security deposit hold. You must present a physical major credit card with the main driver's name printed on the card at the counter.

At pickup, Alamo will place a temporary authorization hold on your credit card, typically around US$300 to US$400 for standard vehicles in the United States. This hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days depending on your card issuer.

A few tips to avoid issues at the Honolulu Alamo counter:

• Notify your bank before traveling so the in-person authorization is not flagged as suspicious.
• Bring a backup credit card in your own name in case your primary card is declined.
• Virtual or single-use card numbers are not accepted, even if linked to a major network.

Yes, Alamo in Honolulu applies a young driver surcharge for renters between the ages of 21 and 24. Hawaii follows the standard U.S. policy where the minimum age to rent without an additional fee is 25.

For Alamo, the additional driver fee structure for under-25 renters in Honolulu is US$15 per day plus applicable taxes, paid directly at the counter. Beyond the surcharge, certain vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories. Compact, economy, and intermediate vehicles are generally available to younger renters.

Renters under 21 are not eligible to rent from Alamo in Honolulu. Always confirm the exact surcharge amount and available vehicle classes on your booking confirmation, as amounts can vary by location and season.

Every booking includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period. Because Honolulu and the rest of Hawaii have no toll roads, this benefit is most relevant if your Alamo rental is used on a multi-destination trip that takes you to a U.S. state where tolls apply.

To claim your cashback after returning your Alamo vehicle:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed Alamo rental agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are processed to your original payment method and typically arrive within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted.

Alamo uses a Full-to-Full fuel policy for rentals in Honolulu. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To protect yourself from disputed fuel charges at the Honolulu Alamo counter:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Alamo may charge for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at the Honolulu airport or Waikiki locations, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

The coverage included in your Alamo rental in Honolulu depends on the rate plan selected at booking. Here is a summary of the main protections to understand before you pick up your vehicle.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Alamo vehicle in Honolulu. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended.

Neither CDW nor LDW covers tires, the undercarriage, the roof, or personal belongings. Always review the rental agreement at the Alamo counter in Honolulu to confirm which protections are active and what deductible applies before signing.

Yes, you can add an additional driver to your Alamo rental in Honolulu, either at the time of booking or at the counter during pickup.

When the additional driver fee is not included in your rate, Alamo charges US$15 per day plus applicable taxes for each extra driver in Honolulu. The additional driver must be present at the Alamo counter to show a valid driver's license and sign the rental agreement. Drivers who are not listed on the agreement are not covered by CDW, LDW, or liability protections.

Key requirements for adding a driver at the Honolulu Alamo location:

• The additional driver must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to a young driver surcharge.
• A non-English license using a non-Latin alphabet requires an International Driving Permit alongside the original license.
• Both the main driver and the additional driver must sign the rental agreement before leaving the lot.

Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.

The Alamo counter at Honolulu International Airport (HNL), located at 300 Rodgers Blvd inside CONRAC, operates daily from approximately 05:00 to 01:00. The free CONRAC shuttle runs from roughly 04:00 to midnight.

The two Alamo locations in the Waikiki area of Honolulu are listed as operating 24 hours:

• 1778 Ala Moana Blvd, Ul-04a (Waikiki Discovery Bay Center)
• 229 Paoakalani Ave (Waikiki Sunset)

Hours can change on public holidays, so always verify the hours shown on your booking confirmation before traveling. If you arrive outside counter hours at any Honolulu Alamo location, follow the after-hours instructions in your confirmation email. For returns, park as directed and use the key dropbox. A grace period of approximately 30 minutes typically applies on return, but charges for extra time may apply if you exceed it.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Alamo rental in Honolulu, such as a medical emergency or a breakdown on the H-1 Freeway or in a more remote part of Oahu.

Core benefits typically include:

• Travel and medical coverage for up to 5 passengers per event.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travelers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident renting an Alamo vehicle in Honolulu, this coverage does not apply to you. Always review the exact terms on your booking confirmation.

Yes, one-way rentals are possible with Alamo, but a drop-off fee may apply when you return the vehicle to a location different from where you picked it up in Honolulu.

Because Hawaii is an island state, one-way rentals between islands are generally not permitted or are very limited, as vehicles cannot be driven between islands. One-way options are more commonly available for returns to other locations on Oahu, such as returning an Alamo vehicle picked up at Honolulu Airport to a Waikiki location, though fees and availability vary.

When a drop-off fee applies, it will be shown under the To pay at destination section during the booking process and on your confirmation. This fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking.

If you need to change your return location after booking your Alamo rental in Honolulu, contact support before your pickup date, as mid-rental route changes must be approved by the partner and may result in a higher fee or limited availability.