Alamo Car Hire
Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at St. John's International Airport (YYT) in Newfoundland and Labrador is located inside the terminal, directly across from Baggage Claim in the Arrivals Area at 100 World Pkwy. No shuttle or separate hire centre is required; you walk from baggage claim to the counter.

Alamo at this location offers several ways to speed up your collection:

• Accelerated Check-in: complete check-in online before you arrive
• Touch-screen kiosk: use the self-service kiosk for direct lot access without waiting in line
• Skip the Counter: print your hire agreement in advance, go straight to the vehicle, and show your agreement at the exit booth

Counter hours at St. John's are Monday, Saturday, and Sunday from 09:00 to 23:59 and 00:00 to 02:00, and Tuesday through Friday from 00:00 to 02:00 and 09:00 to 23:59. For after-hours returns, park as directed and drop your keys in the designated dropbox.

Alamo also operates at Deer Lake Regional Airport (YDF) in Newfoundland and Labrador, though specific counter details for that location are limited. Confirm collection instructions for Deer Lake on your booking confirmation.

No, there are no toll roads anywhere in Newfoundland and Labrador, so you will not encounter any toll charges during your Alamo hire in the province.

Major routes including the Trans-Canada Highway and the Outer Ring Road in St. John's are completely free to drive. There are no electronic toll systems, cashless toll lanes, toll booths, congestion charges, or emissions zone fees anywhere in Newfoundland and Labrador. This means:

• No transponder or toll pass is needed for your Alamo vehicle
• No daily toll programme fee will be added to your hire
• No post-hire toll invoices will be sent to your credit card

If your travel plans take you beyond Newfoundland and Labrador into other Canadian provinces where tolls do exist, standard Alamo toll billing policies would apply in those areas. Keep receipts for any tolls paid outside the province, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid during your hire period.

To pick up your Alamo hire car in Newfoundland and Labrador, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence (original physical card, not digital)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is written in a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required alongside your original licence. If your licence uses Latin characters (including English, French, Spanish, or German), an IDP is recommended but not mandatory.

The IDP is a translation document only and cannot be used without your original home country licence. Photocopies and digital documents are not accepted at the Alamo counter in Newfoundland and Labrador. Bring a backup credit card in your name in case your primary card is declined for the deposit hold.

Yes, Hola Car Rentals includes Tolls Cashback on all Alamo bookings, including those in Newfoundland and Labrador, even though the province itself has no toll roads.

Because Newfoundland and Labrador is toll-free, this benefit becomes most relevant if your trip extends into other Canadian provinces where tolls do apply. If you pay any tolls during your Alamo hire period, you can claim back up to 5% of your total Hola Car Rentals booking value.

To claim your cashback after returning your Alamo vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, your signed Alamo hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

An International Driving Permit (IDP) is required for your Alamo hire in Newfoundland and Labrador if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. If your licence uses Latin characters, an IDP is recommended but not strictly mandatory.

Key rules to keep in mind:

• Your original home country licence must always be presented at the Alamo counter; the IDP alone is not accepted as a standalone document
• The IDP is a translation booklet, not a replacement licence
• Photocopies and digital versions of any document are not accepted
• Obtain your IDP in your home country before travelling, as it cannot be issued abroad

Visitors driving in Newfoundland and Labrador with a valid foreign licence that uses Latin characters can generally hire from Alamo without an IDP, provided the licence is current and includes a photograph. If you are unsure whether your licence qualifies, obtaining an IDP before your trip is the safest approach.

When you pick up your Alamo vehicle in Newfoundland and Labrador, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For Alamo hires in Canada, typical deposit holds range from GBP 300 to GBP 500 for standard vehicles, though some locations may hold up to approximately GBP 750. Premium or luxury vehicle classes may carry higher hold amounts.

Important requirements for the deposit at the Alamo counter in Newfoundland and Labrador:

• A physical, major credit card in the main driver’s name, with the driver’s name printed on the card, is required
• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit hold
• The card must have sufficient available credit to cover the hold amount plus any expected charges
• Third-party cards (cards not in the renter’s name) are not accepted

After you return your Alamo vehicle, the hold is released, but your bank controls when the credit becomes available again, which can take up to 15 business days. Bringing a backup credit card is strongly recommended.

Alamo hires in Newfoundland and Labrador follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Alamo hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on your rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 15 km of the return location at St. John's International Airport or Deer Lake Regional Airport so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Alamo vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Alamo in Canada prices fuel per litre rather than per gallon as in the United States. Returning the tank full is always the most cost-effective option.

When hiring from Alamo at St. John's International Airport (YYT) or Deer Lake Regional Airport (YDF) in Newfoundland and Labrador, your final hire cost will include several airport-related fees on top of the base rate. These are standard charges imposed by the airports themselves, not by Alamo directly.

Common fees to expect at airport locations in Newfoundland and Labrador include:

• Airport Concession Recovery Fee (ACRF) or Premium Location Surcharge: charged by the airport and remitted to the facility
• Customer Facility Charge (CFC): an airport-imposed fee for the use of hire car facilities
• Vehicle Licence Recovery Fee (VLF): a prorated daily charge covering vehicle licensing and registration costs
• Provincial and federal taxes: GST and HST apply to hire transactions in Newfoundland and Labrador

Your booking confirmation will indicate whether these taxes and fees are included in your prepaid rate or listed as amounts due at pickup. If your confirmation shows taxes and fees as included, you should not be billed separately for those items at the Alamo counter. If you are charged for something not disclosed on your confirmation, contact Hola Car Rentals support after your hire is complete.

Yes, most Hola Car Rentals bookings include Travel Assistance coverage through Terrawind Global Protection, and this applies to Alamo hires in Newfoundland and Labrador as well. However, this benefit is not available to residents of Canada or the United States.

For eligible travellers driving in Newfoundland and Labrador, where the Trans-Canada Highway passes through remote stretches far from major cities, this coverage can be especially valuable. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Alamo hire in Newfoundland and Labrador, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Alamo hire in Newfoundland and Labrador, either as part of your rate or for a fee paid at the counter.

For Alamo in Newfoundland and Labrador, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals booking confirmation to see whether your selected rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Alamo counter:

• The additional driver must be present at pickup with a valid, physical driver’s licence
• They must meet the minimum age requirements for hiring in Newfoundland and Labrador
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must carry an IDP if their licence uses a non-Latin alphabet

Only drivers named on the Alamo hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the agreement drives the vehicle, cover may be void and additional charges could apply. If you need to add a driver after pickup, visit an Alamo branch to update the agreement.

When hiring from Alamo in Newfoundland and Labrador, the coverages included in your rate depend on the plan you selected at booking. Here is how the main protections work:

Third-Party Liability: Canadian provincial law requires every hire vehicle to carry third-party liability insurance. This statutory cover is included by default when you hire through Hola Car Rentals in Newfoundland and Labrador. You can also purchase supplementary liability (up to CAUS$ 300,000 limit) for additional protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial responsibility for damage to the Alamo vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover:

• Damage or injury caused to third parties (covered by liability insurance)
• Tires, undercarriage, roof, or keys unless specifically included
• Incidents involving unauthorised drivers or prohibited use

Note that as of 1 January 2021, Alamo in Canada replaced Extended Protection (EP) with Supplementary Liability Protection (SLP), providing up to CAUS$ 300,000 in cover. Review your Hola Car Rentals confirmation and the Alamo hire agreement at pickup to confirm exactly which coverages are active on your contract in Newfoundland and Labrador.

Returning your Alamo vehicle at St. John's International Airport (YYT) in Newfoundland and Labrador is straightforward. Return the car to the location specified on your Alamo hire agreement, and park as instructed by the agent at pickup.

For after-hours returns at St. John's Airport:

• Park the vehicle as directed in the designated Alamo return area
• Drop your keys in the after-hours dropbox provided at the location
• Keep a photo of the fuel gauge showing a full tank and note the odometer reading
• If you prepaid fuel, retain your receipt in the key envelope

If you return your Alamo vehicle to a different location than the one specified on your hire agreement in Newfoundland and Labrador, a one-way drop-off fee will apply. This fee is disclosed at the time of booking and will appear on your confirmation under the amounts due at pickup. Do not change your return location without confirming the fee in advance.

The standard grace period for late returns is approximately 30 minutes. Returning the vehicle beyond that window may result in charges for additional hours or days, plus a late fee. Confirm the exact grace period on your Alamo hire agreement.

Yes, age restrictions and potential surcharges apply to younger drivers hiring from Alamo in Newfoundland and Labrador. The minimum age to hire from Alamo in Canada is generally 21 years old.

Drivers between 21 and 24 may be subject to a young driver surcharge. Based on general Alamo policy, this surcharge is approximately GBP 25 per day, though the exact amount for Newfoundland and Labrador locations should be confirmed at the time of booking or at the Alamo counter, as rates can vary by location and vehicle class.

Additional considerations for younger drivers hiring from Alamo in Newfoundland and Labrador:

• Drivers under 25 may be restricted from hiring certain vehicle classes, such as premium, luxury, or performance vehicles
• The young driver surcharge is paid at the counter and is not included in your prepaid rate
• All drivers, regardless of age, must meet the same document requirements and be listed on the Alamo hire agreement
• There is no upper age limit reported for Alamo hires in Newfoundland and Labrador

If you are under 25, confirm the applicable surcharge and any vehicle class restrictions directly with Alamo or through your booking confirmation before finalising your reservation.