VERIFIED REVIEWS
Frequently Asked Questions
What does my van hire in Sacramento through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Sacramento, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Sacramento.
Will I face unexpected charges when I hire a van in Sacramento through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Sacramento are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Sacramento charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van hire at Sacramento International Airport?
All major van hire agencies at Sacramento International Airport (SMF) operate from the consolidated Rental Car Terminal at 6327 Aviation Dr, Sacramento, CA 95837. This facility is not inside the main terminals, so you will need to take a shuttle to reach your van hire counter.
After collecting your baggage, exit to the ground-level outer island or centre median and board the designated rental car shuttle. Shuttles run 24 hours a day, approximately every 10 minutes. The total wait and ride time is typically 25 to 35 minutes, though it can be longer during peak hours (4 to 10 a.m. and 8 p.m. to midnight).
Once at the Rental Car Terminal, locate your agency's counter or self-service kiosk. Agencies including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty all operate from this building. After completing the paperwork, your Sacramento van hire will be available in the agency's lot within the same facility.
If you booked a downtown Sacramento van hire instead, locations such as Avis at 901 16th St or 500 12th St do not use a shuttle. You go directly to the address, but note that downtown counters have shorter hours (typically weekdays only) and fewer van options than the airport.
What documents do I need to pick up a van hire in Sacramento?
To pick up a van hire in Sacramento, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the security deposit authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Sacramento van hire counter. Debit and prepaid cards are not accepted for the security deposit authorisation hold, so bring a major credit card with sufficient available credit.
What is the minimum age to hire a van in Sacramento?
The minimum age to hire a van in Sacramento without additional surcharges is 25. Drivers aged 21 to 24 may be able to hire certain vehicle classes but will be charged a daily young-renter surcharge at the counter.
Vans are specifically listed as a restricted vehicle class in the United States, meaning most hire partners require the main driver to be at least 25 years old to hire a van in Sacramento. If you are under 25, you may be limited to smaller categories such as economy, compact, or intermediate sedans and SUVs.
Young-renter surcharge amounts vary by partner:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Regardless of age, all drivers must present a valid licence and a major credit card in their name for the security deposit. If you are unsure whether a specific Sacramento van hire is available for your age, contact customer service before booking.
Are there toll roads near Sacramento I should know about when hiring a van?
Yes, toll roads exist in the broader Northern California region and are relevant when driving a van hire from Sacramento to other areas, particularly the San Francisco Bay Area.
California uses the FasTrak electronic toll system on all toll facilities statewide. There are no cash toll booths on most roads, and all tolls are collected electronically via transponder or licence plate recognition. Key toll facilities you may encounter when driving your Sacramento van hire include:
- Bay Area bridge crossings: approximately US$7 to US$15 per crossing
- Golden Gate Bridge (southbound only): approximately US$9.75 with FasTrak, US$10.75 by invoice
- Express lanes on highways such as I-10 and I-110: dynamic pricing, varies by time of day
Your Sacramento van hire will include an electronic toll device or plate-based billing system. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per hire day) or pay per use. If you decline the package, the hire company will charge actual tolls plus administrative processing fees to your card, sometimes weeks after the hire ends.
All Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Sacramento van hire. Submit your claim within 30 days of returning the vehicle.
What airport fees and taxes apply to a van hire at Sacramento SMF?
Hiring a van at Sacramento International Airport (SMF) adds several fees on top of the base rate. These are standard California airport hire charges and apply to all agencies at the Rental Car Terminal.
- City hire tax: approximately 10 to 12% of the base rate
- Airport concession recovery fee: approximately US$5 to US$10 per day
- Customer facility charge: a per-transaction fee that contributes to the Rental Car Terminal infrastructure
These fees are generally higher than at off-airport locations. If you pick up your Sacramento van hire at a downtown location such as Avis at 901 16th St or 500 12th St, you avoid the airport concession fee, which can reduce the total cost by 20 to 40% compared to the airport rate. However, downtown locations have limited hours and fewer van options.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. Review the confirmation carefully before arriving at the Sacramento van hire counter so there are no surprises.
How does the Tolls Cashback benefit work for a Sacramento van hire?
Yes, every Sacramento van hire booked through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.
This benefit is especially useful for Sacramento van hires because Northern California has several cashless toll facilities, including Bay Area bridges and express lanes, where tolls can add up quickly. The cashback does not replace paying tolls at the time of travel. You still pay normally through the hire company's toll programme or directly, and then claim reimbursement afterward.
To claim your Tolls Cashback after returning your Sacramento van hire:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during the hire
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How far in advance should I book a van hire in Sacramento?
Booking your Sacramento van hire as early as possible is strongly recommended, especially for larger or equipped vans. Research indicates that advance booking of 48 to 72 hours is the minimum for securing a van at Sacramento locations, and rates below the average of approximately US$94 per day are more likely when booking well ahead.
Vans are among the most restricted vehicle classes in Sacramento, with limited fleet availability compared to sedans or compact SUVs. During peak travel periods, including summer months and major events, van inventory at the Sacramento airport Rental Car Terminal can sell out quickly across all partner agencies.
Booking early also gives you time to compare rates across partners such as Thrifty, Enterprise, Alamo, and Budget, which all operate at the Sacramento Rental Car Terminal. If you need a specific van configuration, such as a 12 or 15 passenger model, confirming availability directly with the agency before arrival is advisable, as vehicle models are not guaranteed and a similar van may be substituted.
What is the security deposit for a van hire in Sacramento?
When you pick up a van hire in Sacramento, the hire agency will place a temporary authorisation hold on your credit card. For standard vehicles in the United States the typical hold is approximately US$300 to US$400, but vans and larger vehicle classes often carry a higher hold due to the vehicle's value and class restrictions.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the van and the hire contract closes. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
Important requirements for the Sacramento van hire deposit:
- The credit card must be a major card (Visa, Mastercard, Amex, etc.) in the main driver’s name with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit
Bring a backup credit card in case your primary card is declined. If you are travelling from outside the United States, notify your bank before arriving in Sacramento to prevent fraud blocks on the authorisation.
Does my Sacramento van hire include insurance cover?
Van hires in Sacramento can include different types of cover depending on the rate plan you select. It is important to understand what each type covers before arriving at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire van itself, including theft and vandalism, up to the limits in the hire agreement. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Sacramento hire van. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.
Common exclusions for Sacramento van hires include:
- Tires, wheels, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the hire agreement
Review your booking confirmation carefully to confirm which coverages are included in your Sacramento van hire rate before collecting the vehicle.
Are there speed cameras or traffic enforcement rules I should know when driving a van in Sacramento?
Yes, there are a few enforcement rules specific to Sacramento that differ from other U.S. cities and are worth knowing before driving a van hire in the area.
Sacramento removed all 11 red light cameras in early 2024 and has no plans to reinstate them, unlike Los Angeles or San Diego where camera programmes remain active. Enforcement of red light violations in Sacramento relies on officers rather than automated mail tickets.
Speed cameras are generally absent from Sacramento surface streets, but California rolled out a new statewide programme in January 2026 placing speed cameras in highway construction zones. These cameras issue fines for speeds 11 mph or more over the posted limit, ranging from US$50 to US$500, mailed without a traffic stop. Sacramento highways are among the priority sites for high-risk camera placement, so watch posted limits carefully when driving your van hire through construction zones.
For van hires specifically, California also enforces commercial vehicle rules on larger vans. Vehicles at or above 10,000 lbs gross vehicle weight rating (GVWR) are subject to additional restrictions in residential areas. If your Sacramento van hire falls into a commercial weight class, confirm any applicable restrictions with the hire agency at pickup.
Can I return my van hire to a different city after picking it up in Sacramento?
Yes, you can return your Sacramento van hire to a different city, but a one-way drop-off fee will likely apply and must be reviewed before booking.
One-way fees are route-specific and vary by hire partner, distance, season, and vehicle class. Vans and larger vehicles typically carry higher repositioning fees than compact cars because they are more costly to move between locations. The fee is shown during the booking process under the section labelled as charges due at the destination, and it will also appear on your booking confirmation.
Key points to know about one-way van hires from Sacramento:
- Same-city returns (for example, Sacramento airport to downtown Sacramento) often have no drop-off fee
- Returns to other California cities or out-of-state locations typically carry a one-way fee
- Cross-border returns (for example, Sacramento to a Canadian city) may be restricted or require special authorisation from the hire partner
- The fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
If you need to change your return location after booking your Sacramento van hire, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability.
What is the fuel policy for a van hire in Sacramento?
Sacramento van hires use a Full-to-Full fuel policy by default. You receive the van with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Sacramento Rental Car Terminal.
At return, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address. For after-hours returns at the Sacramento airport Rental Car Terminal, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
If you return the Sacramento van hire without a full tank, you may be charged:
- A fuel shortfall at the hire partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee on top of the fuel cost
The correct fuel type for your van is listed in the hire agreement. Using the wrong fuel type is not covered by the fuel policy and may result in additional charges. Ask the agent at the Sacramento counter if you are unsure which fuel your van requires.
Does my Sacramento van hire include travel assistance if something goes wrong on the road?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Sacramento van hire as well. However, this benefit is available only to travellers who are not residents or citizens of the United States or Canada.
The travel assistance cover included with your Sacramento van hire typically covers:
- Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This is particularly useful if your van hire in Sacramento involves highway driving or travel to more remote areas of Northern California where immediate medical or legal support may not be easily accessible.
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Note that this travel assistance does not cover damage to the hire van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Review your booking confirmation for the exact coverage limits and conditions that apply to your Sacramento van hire.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe