SUV Hire
in Wilmington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Wilmington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Wilmington.

No. With Hola Car Rentals, all costs and charges for your booking in Wilmington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Wilmington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your SUV hire counter at Wilmington International Airport (ILM) is located on-site at 1740 Airport Blvd, Wilmington, NC 28405. Brands including Budget, Avis, National, and others operate directly from this address, so no shuttle is required for most airport pickups.

Counter hours at ILM airport locations run daily from 8:00 AM to midnight. If you are arriving on a late flight, plan your pickup within those hours. After-hours vehicle drop-off is available on-site.

Once you land at ILM, collect your baggage and follow the car hire signs inside the terminal to reach the counters. Realistically, allow 20 to 45 minutes from arrival to driving away in your Wilmington SUV, accounting for baggage claim and counter processing.

If you booked with Enterprise, note that their primary Wilmington locations are off-airport on Market Street and require separate transport from ILM. For the most convenient post-flight SUV pickup in Wilmington, the on-airport brands at 1740 Airport Blvd are your best option.

To collect your SUV hire in Wilmington, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on it, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended for your Wilmington SUV pickup.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Wilmington hire counter. Debit and prepaid cards are not accepted for the security hold, so bring a major credit card with sufficient available credit.

When you pick up your SUV hire in Wilmington, the hire partner will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, but SUV and larger vehicle classes can carry higher hold amounts.

This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.

• Only a physical major credit card in the main driver’s name is accepted for the hold
• Debit cards, prepaid cards, and virtual cards are not accepted
• The exact hold amount is set by the hire partner desk at the Wilmington location and may vary by brand, season, and SUV class

To avoid issues at the Wilmington counter, notify your bank of your travel dates, confirm your card is enabled for in-person US transactions, and bring a backup credit card in your name.

Yes, North Carolina operates all-electronic toll roads that can affect your SUV hire if you drive beyond the Wilmington area towards Raleigh, Durham, or Charlotte.

The main toll roads in the state are the Triangle Expressway (approximately 19 miles connecting Raleigh and Durham) and the Monroe Expressway (approximately 20 miles via US Highway 74). There are no cash toll booths in North Carolina. All tolling is cashless, using the NC Quick Pass system, which is also compatible with E-ZPass, SunPass, and Peach Pass.

• Triangle Expressway: up to US$3.60 electronically for a standard 2-axle vehicle
• Monroe Expressway: up to US$2.66 electronically or US$4.10 by mail for a 2-axle vehicle
• NC Quick Pass holders receive a 35% discount off the bill-by-mail rate

Your Wilmington SUV hire vehicle comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where the hire company bills actual tolls plus administrative fees to your card after the hire ends. Toll charges can appear on your statement days or weeks after you return the vehicle.

There are no congestion charges or emissions zones in the Wilmington area or elsewhere in North Carolina.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Wilmington SUV hire.

This benefit is useful if your trip takes you onto North Carolina toll roads such as the Triangle Expressway or Monroe Expressway, or any other cashless toll road you encounter while driving your SUV from Wilmington.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is capped at 5% of your booking total. For example, if your Wilmington SUV booking totalled US$500, the maximum cashback is US$25. If your actual tolls were less than that cap, you receive the exact toll amount. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To hire an SUV in Wilmington without a young-driver surcharge, you must be at least 25 years old. Drivers aged 21 to 24 can hire in Wilmington but will be charged a daily young-renter surcharge at the counter, and most SUV classes are restricted to renters aged 25 and over.

Typical young-renter daily surcharges by partner brand in the US are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

For SUV hires specifically, most brands restrict Full Size SUV, Premium SUV, and larger categories to drivers aged 25 and over. Compact SUV and Medium SUV categories may be available to drivers aged 21 to 24, depending on the brand and Wilmington location.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates in Wilmington may waive the underage fee for eligible vehicle categories. Check your booking confirmation to see if this waiver applies to your reservation.

Yes, you can add an additional driver to your SUV hire in Wilmington at the counter during pickup. The additional driver must be present in person, show a valid driver’s licence, and sign the hire agreement. Anyone who drives the SUV without being listed on the agreement is not covered by the hire protections.

Whether the additional driver fee is included or charged locally depends on your rate:

• If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost
• If not included, daily fees apply: Avis, Budget, and Payless charge US$13 per day (max US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (max US$189); Alamo, National, and Enterprise charge US$15 per day

For Avis, Budget, and Payless Wilmington locations, additional drivers must generally be at least 25 years old. The additional driver must also meet the same document requirements as the main driver, including an International Driving Permit if their licence uses a non-Latin alphabet.

Yes, one-way SUV hires from Wilmington to another city are generally available, but a drop-off fee may apply depending on your route, the hire brand, and the SUV class you select.

Larger SUV categories tend to carry higher repositioning fees for one-way routes because they are more costly to move between locations. The drop-off fee is always shown during the booking process under the "To pay at destination" section, so you will know the cost before confirming your reservation.

• Same-city routes (for example, Wilmington Airport to a downtown Wilmington location) often carry no drop-off fee
• Wilmington to another city in North Carolina or a neighbouring state typically incurs a drop-off fee that varies by distance and SUV class
• Cross-country or remote routes may carry higher fees or may not be permitted for certain SUV categories

If you change your return location after booking your Wilmington SUV hire, the drop-off fee may be recalculated. Always review your confirmation to verify the fee shown matches what was displayed at checkout. The drop-off fee cannot be prepaid and is paid at the destination counter.

Before driving your SUV hire around Wilmington, there are a few North Carolina rules worth knowing, especially if you are visiting from outside the US.

• Cell phone use while driving is prohibited in North Carolina except to call 911. The fine is US$100 plus court costs. This applies to all drivers in any hire SUV in Wilmington.
• North Carolina uses all-electronic tolling with no cash booths. If your Wilmington SUV route takes you toward Raleigh or Charlotte, you will encounter cashless toll roads billed through NC Quick Pass or compatible systems such as E-ZPass.
• A new 2026 law adds a one-year licence revocation for hit-and-run crashes even without injury, making it especially important to stop and report any incident immediately, no matter how minor.
• Downtown Wilmington has permit-only parking on some residential streets, which can create unexpected access restrictions for larger vehicles like SUVs. Metered on-street parking runs GBP 3 per hour Monday through Saturday, 9 AM to 6:30 PM.

North Carolina does not have congestion charges or emissions zones, so there are no city-centre driving fees affecting your Wilmington SUV hire beyond standard tolls on designated expressways.

The insurance included with your Wilmington SUV hire depends on the rate plan you selected at booking. Check your confirmation for the specific coverages listed.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Wilmington SUV. Some US states require a minimum level of liability to be included; North Carolina renters are strongly advised to add supplemental liability coverage up to US$300,000 for adequate protection.

CDW and LDW do not cover tyres, the undercarriage, the roof, or personal belongings. Only drivers named on the hire agreement are covered. If an incident occurs while driving your SUV in Wilmington, contact the hire partner immediately using the number on your agreement and gather photos, location details, and any police report number.

SUV hires in Wilmington follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.

At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge. If the tank is not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level.

At return, refuel within approximately 10 miles of the Wilmington return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.

• Returning below the recorded level may result in a fuel shortfall charge at the hire partner’s rate, which is typically higher than retail pump prices, plus a refuelling service fee
• Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate additional charges
• For after-hours SUV returns in Wilmington, leave the receipt in the key envelope and keep a photo of the full gauge

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Wilmington SUV hire, such as a breakdown on a North Carolina motorway or a medical emergency away from home.

Core benefits typically include:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage applies only to travellers who are not residents of the United States or Canada. If you are a US or Canadian resident hiring an SUV in Wilmington, this benefit does not apply to your booking.

If you need assistance during your Wilmington SUV hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Travel assistance does not cover damage to the hire SUV itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

Whether airport fees and taxes are included in your Wilmington SUV hire rate depends on the specific rate plan you booked. Check your confirmation for the breakdown between prepaid amounts and charges due at pickup.

Hiring an SUV at Wilmington International Airport (ILM) typically involves several local fees that may or may not be prepaid:

• Airport concession recovery fee (ACRF): typically 8 to 12% of the base rate, charged by airport-based hire brands at ILM
• Customer facility charge (CFC): approximately US$4.50 to US$5.00 per day at airport locations
• State and local hire taxes: combined rates in North Carolina generally range from 6 to 13%

If your confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Wilmington counter. If you are charged for something that your confirmation shows as included, keep all paperwork and contact support after the hire ends. Off-airport Wilmington SUV pickup locations, such as those on Market Street, typically avoid the airport concession fee and CFC, which can reduce the total cost by 20 to 30% compared to ILM airport rates.