National Car Hire
Louisiana

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisiana.

No. With Hola Car Rentals, all costs and charges for your booking in Louisiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National operates 7 locations across Louisiana, all positioned at major airports and transportation hubs throughout the state.

• Alexandria International Airport
• Baton Rouge Metropolitan Airport
• Lafayette Regional Airport
• Lake Charles Regional Airport
• Monroe Regional Airport
• New Orleans Louis Armstrong International Airport
• Shreveport Regional Airport

In addition to its airport presence, National also operates a downtown location in Historic Downtown Baton Rouge, making it one of the few Louisiana cities where you can pick up or return a vehicle away from the airport. When booking, confirm which Louisiana location best matches your arrival point.

At New Orleans Louis Armstrong International Airport (MSY), National operates from a consolidated hire car facility located at 600 Rental Blvd, Kenner, LA 70062, which is off-site from the main terminal.

After collecting your luggage, follow signs to the consolidated hire car shuttle bus area in baggage claim. The shuttle transports you to the hire car centre, and the ride typically takes 30 to 45 minutes. This is the standard process for all hire brands at MSY, including National.

Once at the facility, proceed to the National counter, present your driver’s licence, passport, and a physical major credit card in the main driver’s name. A security hold of approximately US$300 to US$400 will be placed on your card. After-hours vehicle returns are also available at this Louisiana location, so you can drop off the car outside standard business hours if needed.

At Baton Rouge Metropolitan Airport (BTR), the National Car Hire booth is located on the second floor of the Hire Car Garage. Follow airport signage from the terminal toward the parking structure and take the elevator or stairs to the second floor to reach the counter.

National also offers after-hours return availability at this Louisiana airport, so you can drop off your vehicle outside standard counter hours. If you plan to return after hours, confirm the key drop procedure with the National agent at pick-up and keep a photo of the vehicle condition and fuel gauge before leaving the car.

Baton Rouge is also one of the few Louisiana cities where National operates a second, downtown location in Historic Downtown Baton Rouge, giving you flexibility if your plans change during your trip.

Yes, Louisiana does have toll roads that can affect your National hire, though the system is more limited than states like Florida or Texas.

The most notable toll road is the Lake Pontchartrain Causeway, a roughly 24-mile bridge connecting Metairie to Mandeville near New Orleans. The one-way toll for a standard 2-axle vehicle is approximately US$5.00, with a round trip costing around US$9 to US$10. Other crossings such as the Huey P. Long Bridge or certain ferry routes typically cost US$1.00 to US$3.00 per crossing.

Louisiana does not use a statewide electronic toll system like E-ZPass or SunPass. Payment methods vary by location: some bridges accept cash at booths, while others use licence plate photography (toll-by-plate style) for cashless billing.

Your National hire vehicle in Louisiana may include a toll device. If you do not enrol in a toll programme at the counter, the hire company will bill tolls to your credit card at the highest undiscounted rate, plus administrative fees, which can be US$5.95 to US$7.95 per day tolls are incurred. There are no congestion charges or emissions zones anywhere in Louisiana.

To pick up your National hire car in Louisiana, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Louisiana or at any other hire location.

Yes, National applies a young-renter surcharge in Louisiana for drivers between the ages of 21 and 24. The standard underage fee for National, along with its sister brands Alamo and Enterprise, is US$15 per day plus taxes, paid at the counter.

Drivers must be at least 21 years old to hire from National in Louisiana. Drivers under 25 are also restricted from hiring certain vehicle classes, including full-size SUVs, minivans, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.

Once you turn 25, the surcharge no longer applies. If you are unsure whether your chosen vehicle class is available for your age group at your specific Louisiana location, contact customer service before booking to confirm eligibility.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your National hire in Louisiana and reimburses up to 5% of your total booking value for tolls paid during the hire period.

Louisiana has several toll crossings that qualify, including the Lake Pontchartrain Causeway near New Orleans (approximately US$5.00 one-way) and other bridge crossings in the state. You pay tolls normally during your trip, then submit a claim after returning the vehicle.

To claim your cashback:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the National hire agreement, and a toll receipt or invoice showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

You must present a physical major credit card with the main driver’s name printed on the card at the National counter in Louisiana. Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the security deposit hold.

At pick-up, National will place a temporary authorisation hold on your card. For standard vehicles in Louisiana, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season. The hold reduces your available credit until it is released after you return the vehicle.

Your bank controls how quickly the hold disappears from your statement after the hire concludes. This can take up to 15 business days. To avoid issues:

• Notify your bank of travel to Louisiana before your trip to prevent fraud blocks
• Confirm your card has sufficient available credit beyond the hold amount
• Bring a backup credit card in your name in case your primary card is declined

Yes, you can add an additional driver to your National hire in Louisiana, either as part of your rate or for a fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether it is included.

Requirements for adding a driver at the National counter in Louisiana:

• The additional driver must be physically present at pick-up
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an IDP is also required
• They must meet the minimum age requirement (21 in Louisiana, with a surcharge for drivers under 25)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle.

National follows a Full-to-Full fuel policy for hires in Louisiana. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pick-up, verify the fuel level with the agent and confirm it is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer. If the tank is not full at pick-up, the starting level must be noted on the agreement, and you only need to return it at that same level.

Before returning your National vehicle at any Louisiana location, refuel within approximately 10 miles of the return point so the gauge does not drop below full during the drive back. Keep your fuel receipt as proof in case a charge is disputed.

If you return the vehicle below the recorded level, National may charge you for the fuel shortfall at a rate higher than the pump price, plus a refuelling service fee. Accepting a prepaid fuel option at the counter replaces the Full-to-Full policy, and any unused fuel is typically non-refundable.

Yes, one-way hires with National in Louisiana that allow you to return the vehicle in a different state are possible, but a drop-off fee will typically apply and must be confirmed at the time of booking.

The drop-off fee is route-specific and varies based on the cities involved, the distance, the vehicle class, and the season. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee cannot be prepaid and is paid directly to National at the counter.

Some cross-state routes may not be available or may carry restrictions depending on National's policies for that specific origin and destination pair. Certain vehicle classes, such as premium SUVs or luxury cars, may also have stricter one-way rules.

If you need to change your drop-off location after booking your Louisiana hire, contact support as soon as possible, since route changes can reprice the reservation and affect fee amounts.

Yes, National offers after-hours return options at several Louisiana locations, including New Orleans Louis Armstrong International Airport, Baton Rouge Metropolitan Airport, and Alexandria International Airport.

If you plan to return your National vehicle outside standard counter hours at a Louisiana location, confirm the after-hours procedure with the agent at pick-up. Key drop boxes are typically available at these facilities, and you may be asked to leave the keys in a designated envelope or slot.

Before an after-hours drop in Louisiana, take the following steps to protect yourself:

• Photograph the vehicle exterior from all angles
• Take a photo of the fuel gauge showing a full tank
• Keep your final fuel receipt with the station address and timestamp
• Place any required paperwork in the drop envelope as instructed

Note that liability for the vehicle may remain with you until the National agent formally checks it in the next business day. Review your hire agreement for the exact terms that apply at your Louisiana return location.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your National hire in Louisiana. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are travelling from outside North America and hiring a National vehicle in Louisiana, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Louisiana has long stretches of highway and rural areas, particularly between cities like Shreveport, Monroe, and Lake Charles, where access to medical facilities may be limited. If you experience a medical emergency or need legal assistance after an incident during your National hire, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001 before incurring expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact coverage limits and terms that apply to your Louisiana itinerary.