Enterprise Car Rental
District of Columbia

Hola Car Rentals is the only premium partner of the top car rental brands operating in District of Columbia, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in District of Columbia.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in District of Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in District of Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter serving the District of Columbia area at Ronald Reagan Washington National Airport (DCA) is located inside Parking Garage A at 2500 National Ave, Arlington, VA 22202. This is an on-airport location, so no off-site shuttle is required.

From the terminals you can reach the Enterprise counter in two ways:

• Take the airport shuttle, which stops at Garage A and is clearly marked with rental car signage
• Walk directly from the terminal, which takes approximately 10 to 15 minutes

The DCA Enterprise location is open seven days a week, typically from 7:00 AM to 6:00 PM. If you are arriving outside those hours, confirm after-hours key drop availability directly with the counter before your trip. For District of Columbia neighborhood pickups, Enterprise also operates locations at Downtown DC (1110 14th St NW), Union Station (99 H St NE), Southwest Waterfront (1100 4th St SW), and several other city branches.

No, there are no toll roads within the District of Columbia itself. However, many common routes from the District of Columbia into neighboring Virginia and Maryland do cross toll facilities, so Enterprise renters should be prepared before leaving the city.

Common toll routes near the District of Columbia include:

• Wilson Bridge (I-95/I-495) crossing between DC, Maryland, and Virginia: approximately US$6 to US$8 per crossing at video toll rates
• Virginia 495 Express Lanes on the DC Beltway: dynamic pricing of roughly US$4 to US$20 per segment during peak hours
• Dulles Toll Road leading to Washington Dulles International Airport: approximately US$5.75 to US$6.25 one way

All of these facilities are fully cashless. Your Enterprise rental vehicle comes equipped for electronic tolling. At the counter you can enroll in Enterprise TollPass, which costs approximately US$4.95 per usage day (capped at US$34.65 per rental period) plus the actual toll amount billed at video rates. If you drive a toll road without enrolling, Enterprise will automatically bill you under a pay-per-use plate program at the same rate. E-ZPass is the standard interoperable transponder system across the entire DC and Mid-Atlantic region.

To pick up your Enterprise rental car in the District of Columbia, you must bring the following physical documents:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the physical card, used for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Enterprise locations in the District of Columbia.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter. Debit cards and prepaid cards are not accepted for the security deposit hold.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in the District of Columbia area.

While the District of Columbia itself has no toll roads, Enterprise renters frequently use toll routes into Virginia and Maryland, such as the Wilson Bridge, the 495 Express Lanes, or the Dulles Toll Road. All tolls paid on those routes during your rental are eligible for the cashback claim.

To claim your Tolls Cashback after your Enterprise rental in the District of Columbia:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Enterprise vehicles rented in or near the District of Columbia come equipped for electronic tolling, since virtually all toll facilities in the DC, Virginia, and Maryland area are fully cashless with no cash booths.

At the Enterprise counter you have two main options:

• Enroll in TollPass pay-per-use: approximately US$4.95 per day on days you use a toll road, capped at US$34.65 for the rental period, plus the actual toll amount billed at video rates (which are typically 25% to 100% higher than E-ZPass discounted rates)
• Decline enrollment: if you then drive through a toll, Enterprise will automatically enroll you in the pay-per-use plate billing program at the same rates, and unpaid tolls may generate additional administrative fees of US$15 to US$30 per instance

E-ZPass is the standard interoperable transponder system used across the District of Columbia region and neighboring states. If you have your own personal E-ZPass transponder, inform the Enterprise agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges. Toll charges from the District of Columbia area routes are often posted to your card days or even weeks after the rental ends.

When you pick up your Enterprise rental car in the District of Columbia, the counter will place a temporary authorization hold on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Key points to keep in mind:

• The hold is a temporary authorization, not a charge, but it reduces your available credit until your bank releases it after the rental ends
• Only a major credit card with the driver's name physically printed on the card is accepted for the deposit at Enterprise locations in the District of Columbia
• Debit cards, prepaid cards, and virtual card numbers are not accepted
• Premium or specialty vehicle classes may require a higher hold amount
• After you return the vehicle, the Enterprise counter releases the hold, but your bank may take up to 15 business days to reflect the release on your statement

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.

Yes, Enterprise charges a young driver surcharge for renters aged 21 to 24 in the District of Columbia. The standard Enterprise underage fee in the United States is US$15 per day plus applicable taxes, paid at the counter.

Additional restrictions apply to young renters at Enterprise locations in the District of Columbia:

• Most vehicle classes are restricted to drivers aged 25 and older, including full-size sedans, SUVs, minivans, premium, luxury, and convertible categories
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
• The minimum rental age at Enterprise in the District of Columbia is 21 in most cases

If you are between 21 and 24 and traveling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee. That exception does not apply to Enterprise rentals in the District of Columbia. Always check your booking confirmation for the exact surcharge amount and eligible vehicle categories before arriving at the counter.

Yes, after-hours key drop returns are generally available at Enterprise locations in the District of Columbia, though availability and procedures vary by branch.

Here is what to expect at the main District of Columbia Enterprise locations:

• DCA Airport (Garage A, Arlington): open daily 7:00 AM to 6:00 PM; after-hours key drop boxes are typically available at the garage counter area
• Downtown DC (1110 14th St NW): open Monday through Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM, closed Sunday; key drop available after hours
• Union Station (99 H St NE): open daily 8:00 AM to 6:00 PM including Sunday; confirm after-hours drop availability directly with this branch
• Southwest Waterfront (1100 4th St SW): open Monday through Friday 7:30 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, closed Sunday

For after-hours returns at any Enterprise location in the District of Columbia, place your keys in the secure drop box at the counter or lot, keep a photo of the vehicle condition and fuel gauge, and retain any drop envelope receipt. If you are unsure about the procedure for your specific branch, confirm with Enterprise before your return date.

Most Hola Car Rentals bookings, including Enterprise rentals in the District of Columbia, include travel assistance coverage provided by Terrawind Global Protection. This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers in the vehicle
• Legal assistance in the event of a road accident in or around the District of Columbia
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency during your Enterprise rental in the District of Columbia, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance. Always review your booking confirmation for the exact terms and coverage limits that apply to your Enterprise rental.

Enterprise rentals in the District of Columbia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Enterprise rental in the District of Columbia:

• Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles of your return location, whether that is the DCA Garage A location or a District of Columbia neighborhood branch
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the Enterprise vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate separate charges.

Yes, you can add an additional driver to your Enterprise rental in the District of Columbia, either as part of your rate or for a fee paid at the counter.

For Enterprise locations in the District of Columbia, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one free additional driver.

Requirements for adding a driver at the Enterprise counter in the District of Columbia:

• The additional driver must be present at pickup with a valid driver's license
• They must meet the minimum age requirement (21 at most Enterprise locations in the District of Columbia)
• If their license is not in English or does not use a Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Enterprise rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections and expose you to additional charges.

No, the District of Columbia does not have any congestion pricing zones, emissions zones, or city-center driving fees of the type found in cities like New York or London. Enterprise renters driving within the District of Columbia are not subject to any such charges.

What District of Columbia Enterprise renters should be aware of instead:

• All toll facilities in the DC region are located on highways and bridges outside the District of Columbia boundaries, not within the city itself
• Routes into Virginia such as the 495 Express Lanes use dynamic pricing that can reach US$20 or more per segment during peak hours
• The Wilson Bridge on I-95/I-495 charges approximately US$6 to US$8 per crossing at video toll rates for rental vehicles
• All of these facilities are fully cashless, meaning your Enterprise vehicle's plate will be photographed and billed electronically if you do not use a transponder program

There are no special vehicle restrictions, low-emission zones, or sticker requirements for driving a rental car in the District of Columbia. Standard traffic laws apply throughout the city.

Several insurance and protection options are available when booking an Enterprise rental in the District of Columbia through Hola Car Rentals.

The main coverages to consider are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise rental in the District of Columbia. Some US states require a minimum level of liability coverage; always verify what is included in your rate.

In the United States, including the District of Columbia, third-party liability is not automatically included in all rental rates, so it is strongly recommended to add Liability Insurance Supplementary (up to US$300,000) to your Enterprise booking.

Review your Hola Car Rentals booking confirmation carefully to see which protections are already included in your selected rate plan (All Inclusive or All Inclusive+) and which must be added or purchased at the Enterprise counter in the District of Columbia.