VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Oklahoma City Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Oklahoma City Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Oklahoma City Airport.
Will I face unexpected charges at the counter when I rent a car at Oklahoma City Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Oklahoma City Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Oklahoma City Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the Oklahoma City Airport terminal to the rental car counter?
At Oklahoma City Airport, rental car counters are not inside the terminal. All major brands operate from a consolidated facility located at 5201 S Meridian Ave, Oklahoma City, OK 73119, which requires a short shuttle ride.
After collecting your baggage, follow the Ground Transportation signs and exit through Door 4 on the Arrivals Level, directly across from the baggage carousels. The shuttle stop is clearly marked there. The shuttle runs 24 hours a day, with service every 5 to 7 minutes between 5:00 a.m. and midnight, and every 15 minutes from midnight to 4:30 a.m. The ride to the facility takes approximately 3 to 4 minutes.
Once inside the rental car building, counter locations vary by brand. Enterprise is at the north end of the building, while Alamo is at the south end. Allow 45 to 75 minutes from landing to driving away, accounting for baggage claim, the shuttle, and counter processing.
What are the rental car counter hours at Oklahoma City Airport?
At Oklahoma City Airport, most rental car agencies at the consolidated facility operate from 8:00 a.m. to 12:30 a.m., Monday through Sunday. Enterprise specifically operates from 8:00 a.m. to 11:59 p.m. daily. Avis and other agencies stay open late to accommodate arriving flights.
The shuttle connecting the Oklahoma City Airport terminal to the rental car facility runs 24 hours a day, so you can reach the building at any hour. However, if you arrive after counter hours, you will need to use the agency's self-service kiosk, which operates around the clock.
For after-hours returns between 1:00 a.m. and 5:00 a.m., use the kiosk or the key drop box located next to the front door of the building. Some agencies such as National and Alamo send a PIN via text to complete kiosk returns, so make sure your mobile number is current in your reservation before you travel.
What documents do I need to pick up a rental car at Oklahoma City Airport?
To collect your rental car at Oklahoma City Airport, you must present the following physical documents at the counter:
- A valid, unexpired driver's license with your photograph (physical copy only, not digital)
- A major credit card in the main driver's name, with the name printed on the card, for the security deposit hold
- A valid passport if you hold a foreign driver's license
- Your booking confirmation or printed voucher if required by your rate
- Round-trip flight tickets or travel itinerary showing a return date
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also present an International Driving Permit (IDP). The IDP is a translation document only and must be carried alongside your original license. For licenses written in the Roman alphabet, an IDP is recommended but not mandatory at Oklahoma City Airport.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the counter.
Are there toll roads near Oklahoma City Airport, and how do they work for rental cars?
Yes, there are several toll roads you may encounter when driving from Oklahoma City Airport. Oklahoma operates a network of turnpikes managed by the Oklahoma Turnpike Authority, including:
- Turner Turnpike (I-44, Oklahoma City to Tulsa, 88 miles)
- H.E. Bailey Turnpike (I-44, Oklahoma City toward Lawton and Wichita Falls, 86.4 miles)
- Will Rogers Turnpike (I-44, Tulsa to the Missouri state line, 88.5 miles)
Oklahoma uses PIKEPASS as its electronic toll system. PIKEPASS is interoperable with K-Tag and NTTA for discounts, but E-ZPass is not accepted in Oklahoma. Cash payment is still available at toll booths.
Rental companies at Oklahoma City Airport offer their own toll programs. Alamo and Enterprise TollPass charges US$4.95 to US$5.35 per usage day, capped at US$34.65 per rental, plus the actual toll amounts. Avis e-Toll Unlimited is a flat daily fee of US$10.99 to US$25.99 per day. If you drive a toll road without enrolling in any program, the rental company will bill the tolls plus convenience fees to your card after the rental.
An alternative is to purchase or transfer a PIKEPASS directly to your rental vehicle, which gives you toll discounts and avoids rental company service fees.
Can I get cashback on tolls paid during my rental from Oklahoma City Airport?
Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental from Oklahoma City Airport.
This is especially useful if you drive Oklahoma's turnpikes, such as the Turner Turnpike or the H.E. Bailey Turnpike, where toll costs can add up over a multi-day trip. The cashback covers the lesser of the actual tolls you paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25.
To claim your cashback after returning the vehicle at Oklahoma City Airport:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
How does the car return process work at Oklahoma City Airport?
When returning your rental car at Oklahoma City Airport, drive to the Will Rogers Rental Car Center at 5201 S Meridian Ave and follow the signs to your agency's designated return lot.
If you return during counter hours (generally 8:00 a.m. to 12:30 a.m. for most brands), park the vehicle, lock the doors, and place the keys in the drop box located next to the front door of the building or next to the customer service booth. You will receive a printed receipt showing the odometer reading, fuel level, and exterior condition notes before leaving the facility.
For after-hours returns between 1:00 a.m. and 5:00 a.m., use the agency's self-service kiosk, which operates 24 hours a day. Some agencies such as National and Alamo send a PIN via text to complete the kiosk process, so confirm your mobile number is updated in your reservation. Note that you remain responsible for the vehicle's condition until the branch completes a formal check-in.
Before returning, refuel to the same level as at pickup. Most contracts at Oklahoma City Airport use a full-to-full fuel policy, meaning you receive the car full and must return it full to avoid refueling charges. Plan to start the return process at least 45 minutes before your scheduled window.
What airport fees and taxes are added to rental car rates at Oklahoma City Airport?
When renting at Oklahoma City Airport, your base rate will have several location-specific fees and taxes added on top. These are standard for airport rentals in the United States and are not unique to any one rental brand.
- Concession recovery fee: typically 10% to 12% of the base rental, charged by the airport for use of the facility
- Customer facility charge: approximately US$4.50 to US$5.00 per rental day
- Oklahoma state sales tax: 6.25%
- Oklahoma City local and county taxes: up to 4.25%
Combined, these surcharges can add 20% to 30% on top of the advertised base rate at Oklahoma City Airport, which is higher than off-airport locations in the same city. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at pickup.
Is a credit card required to rent a car at Oklahoma City Airport?
Yes, a major credit card in the main driver's name is required to rent a car at Oklahoma City Airport. The card must be a physical card with the driver's name printed on it, and it must have sufficient available credit to cover the security deposit hold placed at pickup.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit, even if you have already prepaid your booking online. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.
Typical security deposit holds at Oklahoma City Airport for standard vehicles are approximately US$300 to US$400. Premium or specialty vehicles may carry higher holds. It is a good idea to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on in-person authorizations.
Does travel assistance coverage apply to rentals from Oklahoma City Airport?
Yes, most bookings include travel assistance coverage through Terrawind Global Protection, and this applies to rentals starting at Oklahoma City Airport. However, this benefit is available only to customers who are not residents of the United States or Canada.
If you are traveling from outside North America and something goes wrong during your trip, such as a medical emergency on one of Oklahoma's long turnpike stretches or an accident on a rural highway, the coverage can help with:
- Medical assistance for up to 5 passengers (non-pre-existing conditions)
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To use the assistance, contact Terrawind directly at any hour by calling their toll-free line at +1 888 980 9992, or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact them before incurring expenses, as some reimbursements require prior authorization. Check your booking confirmation for the exact coverage limits and conditions that apply to your reservation.
Can I skip the counter when picking up my rental car at Oklahoma City Airport?
Yes, Alamo offers a skip-the-counter option at Oklahoma City Airport that allows you to bypass the kiosk and counter entirely. To use it, print your rental agreement online before you arrive, then take the shuttle from the Oklahoma City Airport terminal to the consolidated rental car facility at 5201 S Meridian Ave. Once there, proceed directly to the Alamo lot at the south end of the building and drive out after exit booth verification using just your driver's license and printed agreement.
This option can save significant time, especially after a long international flight when counter queues may be longer. Not all brands at Oklahoma City Airport offer this feature, so check your booking confirmation to see whether your chosen agency supports it. If your rate is with another brand, you will need to visit the counter to complete the rental agreement and collect your keys before proceeding to the vehicle.
What is the minimum age to rent a car at Oklahoma City Airport?
At Oklahoma City Airport, the minimum age to rent a car without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee on top of the base rate. The surcharge amount varies by rental brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
Drivers under 25 are also restricted from renting certain vehicle classes at Oklahoma City Airport. Premium, luxury, full-size SUV, minivan, and convertible categories are generally reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are typically available to younger drivers.
If you are between 21 and 24 and hold a passport from Latin America or the Caribbean, some Avis and Budget rates may waive the young-driver fee. Check your booking confirmation to see whether this exception is shown for your reservation.
How does the fuel policy work for rentals at Oklahoma City Airport?
Most rental contracts at Oklahoma City Airport use a full-to-full fuel policy. This means you receive the vehicle with a full tank and must return it at the same level to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Oklahoma City Airport rental facility.
Before returning the car, refuel within approximately 10 miles of the rental car center to avoid the gauge dropping below full during the drive back. Keep your final fuel receipt showing the date, time, and station address. If you return the vehicle with less fuel than recorded at pickup, the rental company will charge you for the shortfall at their own refueling rate, which is typically higher than the local pump price, plus a service fee.
If the car was not full at pickup, ask the agent to record the exact starting level on the agreement and return it at that same level. Some counter locations may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.
Is an additional driver allowed on a rental from Oklahoma City Airport, and is there a fee?
Yes, you can add an additional driver to your rental at Oklahoma City Airport, but the additional driver must be present at the counter at pickup with a valid driver's license and any required identification. Drivers not listed on the rental agreement are not covered by the vehicle's protections, including CDW and liability coverage.
Whether a fee applies depends on your rate. Some rates include one additional driver at no extra cost. If your rate does not include this, the daily fees at Oklahoma City Airport are:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
Check your booking confirmation before arriving at Oklahoma City Airport. If it states that an additional driver is included, you should not be charged at the counter for the first extra driver. Both the main driver and the additional driver must sign the rental agreement. Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup.
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