SUV Hire
in Austin

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your SUV hire at Austin-Bergstrom International Airport (AUS) is not located inside the terminal. All major hire brands operate from a consolidated off-site Rental Car Facility (RCF).

• After collecting your bags, follow the "Ground Transportation" and "Rental Car Shuttle" signs from baggage claim to the curbside pick-up zone outside the terminal.
• Board the dedicated Rental Car Shuttle, which runs frequently. The journey to the RCF takes roughly 10 to 20 minutes.
• At the RCF, take the lift or stairs to Garage Level 3, where you will find the hire counters. Present your driving licence, booking confirmation, and credit card to collect your SUV.

Allow 30 to 60 minutes from landing to driving away in your Austin SUV, especially if you have checked luggage or arrive during a busy period. After-hours pickups are supported by on-site kiosks at the RCF if the counter is closed.

Austin's toll network is almost entirely cashless, meaning there are no cash booths on most routes. Overhead gantries read either a transponder in your SUV or photograph the licence plate (toll-by-plate).

Key toll roads you may encounter in and around Austin include SH 130, MoPac (Loop 1) express lanes, and TX-183A, all managed by TxTag or regional authorities.

When you pick up your Austin SUV hire, you will typically have two billing options:

• Unlimited toll package: a flat daily fee of roughly US$11 to US$25 per hire day, covering all tolls during the hire period.
• Pay per use: the hire company bills you the actual toll amount plus an administrative or processing fee after the hire ends. Charges can appear days or even weeks after you return the vehicle.

If you plan to use only one or two toll roads during your Austin trip, pay-per-use may cost less. If you expect to drive express lanes or SH 130 frequently, the unlimited package is usually better value. You can also opt out at the counter and pay tolls manually through the toll agency's website where available.

To collect your SUV hire in Austin, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name.
• A physical major credit card with the driver’s name printed on the card, used for the authorisation hold.
• A valid passport or government-issued photo ID (required for international visitors).
• Your booking confirmation or printed voucher if specified.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital copies shown on a phone are not accepted at Austin SUV hire counters. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Austin SUV hire.

Austin's cashless toll roads, including MoPac express lanes, SH 130, and TX-183A, can add up to roughly US$3 to US$15 per day depending on your route. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your Austin SUV:

• Email [email protected] within 30 days of the vehicle return.
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Picking up your SUV hire at Austin-Bergstrom International Airport (AUS) adds several mandatory surcharges on top of the base rate. These typically include:

• Customer Facility Charge (CFC): approximately US$4.50 per hire day.
• Concession Recovery Fee: roughly 10 to 12% of the base rate, charged by the airport for operating on airport property.
• City of Austin Vehicle Rental Tax: approximately 6%.
• Texas state hire tax: approximately 6%.

Combined, airport surcharges at AUS can add 25 to 35% on top of the advertised SUV rate, which is higher than many non-airport locations in Texas.

If you want to reduce fees, some off-airport hire locations in Austin, such as those north near the Arboretum area or south along I-35, can be 20 to 40% cheaper per day for an SUV because they do not carry the airport concession fee. Access to those locations typically requires a short rideshare or shuttle ride from AUS.

Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at the counter.

Yes, drivers under 25 years old are subject to a daily young-driver surcharge when picking up an SUV hire in Austin. The standard minimum age to hire without a surcharge in Texas is 25.

Drivers aged 21 to 24 can hire in Austin but will pay an additional daily fee that varies by hire brand:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 per hire.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 per hire.
• Alamo, National, and Enterprise: US$15 per hire day.

Additionally, most full-size SUV categories in Austin are restricted to drivers aged 25 and older. Drivers aged 21 to 24 are generally limited to compact or intermediate SUV classes.

One exception applies to Latin American and Caribbean travellers aged 21 to 24 booking eligible Avis or Budget rates through Hola Car Rentals. When the waiver is explicitly shown on the booking confirmation, the underage fee may be waived for the main driver on certain vehicle categories. Check your confirmation to verify eligibility before arriving at the Austin counter.

Your Austin SUV hire uses a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Austin hire facility.

When returning your SUV in Austin, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.

If you return the SUV below the recorded starting level, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices in Austin.
• A refuelling service or administrative fee on top of the fuel cost.

Fuel prices in Austin generally run slightly below the National average, so refuelling locally before return is the most cost-effective option. For after-hours returns at the Austin RCF, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Driving an SUV in Austin involves several Texas-specific rules that differ from other U.S. cities and from driving norms in many other countries.

• Left lane for overtaking only: Texas law requires drivers to keep right except when overtaking on multi-lane highways. Staying in the left lane draws enforcement attention and is taken seriously by local drivers.
• Move Over law: When approaching emergency or utility vehicles stopped on the roadside, you must change lanes or slow down at least 20 mph below the posted speed limit. Fines exceed US$500 and enforcement is active in Austin.
• No speed cameras: Texas banned automated speed cameras statewide in 2019, so enforcement relies on patrol officers. Hotspots include I-35 school zones and MoPac (Loop 1).
• Frontage roads: Austin's highways, particularly I-35 and US-183, run alongside parallel frontage roads. First-time visitors often confuse entry and exit points, especially in the split north/south decks through downtown.
• SUV height awareness: During major events such as SXSW, some downtown Austin routes including Congress Avenue bridges have low clearances of 11 to 13 feet that can affect taller SUV models.

Right turns on red are permitted after a full stop unless a sign prohibits it.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Austin SUV hire, such as a breakdown on I-35, an accident on MoPac, or a medical situation away from the city centre.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It is designed for international visitors hiring an SUV in Austin from abroad. It also does not cover damage to the hire SUV itself, which is handled separately by CDW/LDW cover.

Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When you pick up your SUV hire in Austin, the hire company places a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hire is closed and your bank releases the hold.

For SUV hires in the United States, typical holds range from US$300 to US$400 on standard vehicles. Premium or full-size SUV categories may carry higher holds depending on the brand and Austin location.

Key requirements for the deposit at Austin hire counters:

• A physical major credit card with the driver’s name printed on the card is mandatory. Debit cards, prepaid cards, and virtual cards are not accepted.
• The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.

After you return your Austin SUV, the hold is released by the hire company. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined at the counter.

Yes, you can add an additional driver to your SUV hire in Austin, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your Austin reservation.

If the additional driver is not included in your rate, daily fees apply:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189.
• Alamo, National, and Enterprise: US$15 per hire day.

The additional driver must be present at the Austin pickup counter with a valid driving licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV's insurance protections. Anyone who drives the Austin SUV without being named on the contract may void cover entirely.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup.

Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your Austin SUV hire depends on the rate plan you selected at booking. Check your Hola Car Rentals confirmation for a line showing "Car Hire Insurance" or CDW/LDW to confirm cover.

CDW/LDW reduces your financial liability for damage to the hire SUV caused by a collision, theft, or vandalism. A deductible or excess may still apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Damage or injuries you cause to other people or their property (that requires third-party liability cover, known as LIS/ALI/SLI).
• Prohibited use such as off-road driving, racing, or driving under the influence.
• Items often excluded from standard policies, such as tyres, wheels, the undercarriage, or the roof of the SUV.
• Drivers not listed on the Austin hire agreement.

If an incident occurs during your Austin SUV hire, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your confirmation. Delayed reporting can invalidate a CDW/LDW claim.

Yes, one-way SUV hires are available in Austin, allowing you to pick up at Austin-Bergstrom International Airport or another Austin location and return the vehicle in a different city.

A drop-off fee typically applies when the return location differs from the pickup location. The amount varies by route, hire brand, distance, and vehicle class. Larger SUV categories can carry higher repositioning fees than smaller vehicles.

Common patterns for Austin one-way SUV hires:

• Austin to another Texas city such as Dallas, Houston, or San Antonio: a drop-off fee usually applies and varies by distance.
• Austin airport to a centre in Austin: often no drop-off fee for same-city returns.
• Austin to a location in another state: a drop-off fee almost always applies and may be significant.

The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation. This fee cannot be prepaid and is paid directly to the hire company at pickup or return.

Cross-border one-way hires, such as Austin to Mexico, are generally restricted or not permitted. Always confirm cross-border rules with the hire partner before booking your Austin SUV.