Dollar Car Rental
New York

Hola Car Rentals is the only premium partner of the top car rental brands operating in New York, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your Dollar booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At John F. Kennedy International Airport in New York, all Dollar rental car customers follow the same process regardless of which terminal they arrive in.

• After collecting your baggage, follow the signs inside your terminal to the AirTrain.
• Board the AirTrain to Federal Circle (Station C). The ride takes approximately 5 to 10 minutes and is free for on-airport travel between terminals and Federal Circle.
• At Federal Circle, follow the Rental Car signs to the Dollar counter and vehicle area.

The AirTrain operates 24 hours a day, 7 days a week, with elevators and escalators at each station. Dollar counters at JFK are open daily, typically from 06:00 to 22:00. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport.

Yes, Dollar has rental locations in Manhattan and several New York City neighborhoods, in addition to airport counters.

In New York City, Dollar operates downtown locations including addresses on West 52nd Street, East 22nd Street, South End Avenue, Charles Street, and West 83rd Street in Manhattan, as well as locations in Astoria, Lynbrook, and Middle Village.

For airport pickups, Dollar serves John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), and New York Stewart International Airport (SWF). Upstate New York locations include Buffalo Niagara International Airport, Elmira Corning Regional Airport, and Greater Rochester International Airport, giving Dollar a total of 8 rental locations across the state.

If you are picking up from a downtown New York location rather than an airport, bring the exact address from your booking confirmation, as city locations may have specific entry or parking bay instructions.

To pick up a Dollar rental car in New York, you must present the following physical documents at the counter:

• A valid driver's license in the main driver's name (original, unexpired, physical copy).
• A passport or valid government-issued photo ID.
• A major credit card with the main driver's name printed on the card, used for the security deposit hold.
• Your booking confirmation or printed voucher.

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory and must be presented alongside your original license. The IDP must be a physical document issued by an official government-authorized organization in your home country.

Digital documents are not accepted at any Dollar counter in New York. All documents must be originals. A name mismatch between your license, passport, and credit card can cause problems at the counter, so ensure all names match before you travel.

New York has one of the highest toll exposures in the United States, and nearly all toll roads are fully cashless. When renting a Dollar car in New York, you will encounter tolls on bridges, tunnels, and major highways, and cash payment is generally not available at toll plazas.

At the Dollar counter in New York, you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$26 per rental day, covering all toll usage during your rental period.
• Pay per use: if you decline the package, the Dollar rental company charges you the actual toll amounts plus daily or administrative processing fees after your rental ends. These charges can appear on your card days or even weeks after you return the vehicle.

New York City also has an active Congestion Relief Zone covering most of Manhattan south of 60th Street. Rental cars entering this zone on local streets are charged approximately US$8.99 plus taxes per day. Travel on the FDR Drive or West Side Highway without exiting into local streets within the zone does not trigger this charge.

Major bridge and tunnel crossings in the New York area cost approximately US$15 to US$25 or more per crossing. If you plan multiple crossings in a day, costs can exceed US$40.

You may also bring a compatible personal E-ZPass transponder. If you do, inform the Dollar counter agent at pickup so they can deactivate the vehicle's default toll device and prevent duplicate charges.

New York state law requires rental companies, including Dollar, to rent to licensed drivers aged 18 and older. This makes New York one of the few states where drivers under 25 can rent a car without being turned away, though a young-renter surcharge still applies.

• Drivers aged 18 to 24 are eligible to rent a Dollar car in New York but will be charged a daily young-renter surcharge (also called an underage fee).
• Drivers aged 25 and older are not subject to any underage surcharge.
• Vehicle class restrictions apply: most premium, luxury, full-size SUV, convertible, and specialty categories are restricted to renters aged 25 and older. Economy, compact, and intermediate classes are typically available to younger drivers.

All renters, regardless of age, must present a valid driver's license, a major credit card in the main driver's name for the security deposit, and any other required documents at the Dollar counter in New York.

Yes, all bookings made through Hola Car Rentals, including Dollar rentals in New York, include Tolls Cashback. You can get up to 5% of your total booking value back for tolls you paid during your rental period.

Given that New York has some of the highest toll costs in the United States, including bridge and tunnel crossings of US$15 to US$25 or more per crossing and the NYC Congestion Relief Zone charge of approximately US$8.99 plus taxes per day, this benefit can add up meaningfully over a multi-day Dollar rental.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Dollar vehicle in New York.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, your signed rental agreement, and a toll receipt or itemized invoice showing the toll charges paid.

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a physical major credit card in the main driver's name is required at every Dollar counter in New York. The card is used to place a temporary security hold, not a charge, on your available credit at the time of pickup.

For standard vehicles at Dollar locations in New York, the typical hold is approximately US$300 to US$400, though the exact amount varies by location, vehicle class, and season. Premium or specialty vehicles may carry a higher hold.

• The card must be a major credit card (Visa, Mastercard, American Express, or similar) with the driver's name printed on the physical card.
• Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the security deposit.
• The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timeline, which can take up to 15 business days.

Even if you prepaid your Dollar booking in full, you must still present a physical credit card at the New York counter for the hold. Bring a backup credit card in your name in case your primary card is declined.

Yes, Dollar charges an additional driver fee in New York when the extra driver is not included in your rate. For Dollar rentals in New York, the fee is US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period.

To add an additional driver to your Dollar rental in New York:

• The additional driver must be present at the Dollar counter at pickup.
• They must bring a valid driver's license and any required identification documents, including an International Driving Permit if their license uses a non-Latin alphabet.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the rental agreement are covered by the vehicle's protections, such as CDW and liability coverage. If someone drives the Dollar car in New York without being named on the contract, coverage may be void.

Check your booking confirmation before arriving at the counter. Some Hola Car Rentals rate plans include one additional driver at no extra cost, in which case the fee is waived for that first driver.

Most bookings made through Hola Car Rentals, including Dollar rentals in New York, include travel assistance coverage provided by Terrawind Global Protection. This benefit is included at no extra cost and covers up to 5 passengers on your itinerary.

Core benefits typically include:

• Travel insurance with medical coverage for accidents and non-pre-existing illnesses during your trip.
• Legal assistance in the event of a road accident in New York.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident while driving your Dollar rental in New York, contact the assistance line 24 hours a day, 7 days a week, before incurring expenses where possible, as some reimbursements require prior authorization.

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Dollar rental vehicle itself (that is handled by CDW or LDW) or third-party liability (covered by LIS or SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Dollar rentals in New York follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles or 15 kilometers of your return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Dollar vehicle in New York with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

For after-hours returns at New York locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

Dollar provides a grace period of 29 minutes during regular working hours at New York locations. If you arrive within this window after your scheduled pickup time, your reservation remains guaranteed.

If you arrive more than 29 minutes late, your reservation is no longer guaranteed and the vehicle may be released. Dollar counters in New York will generally hold your booking for up to 24 hours from the original pickup time, so if your flight is delayed, you should still be able to collect your car as long as you arrive within that window and the counter is still open.

• JFK Dollar counter hours are typically 06:00 to 22:00 daily.
• Most New York City Dollar locations operate from 07:00 to 21:00 daily.

If your delay will push you past 24 hours from the original pickup time, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

The insurance coverage included in a Dollar rental in New York depends on the rate plan selected at the time of booking. It is important to review your booking confirmation carefully before arriving at the counter.

Two main types of protection are relevant for Dollar rentals in New York:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Dollar car in New York. Some New York state minimum liability may be included by law, but coverage limits can be low. Adding supplemental liability up to US$300,000 is strongly recommended.

Neither CDW nor LDW covers personal injuries to you or your passengers, personal belongings, tires, undercarriage, or prohibited use such as off-road driving. Always add all drivers to the rental agreement at the Dollar counter in New York, as coverage applies only to named drivers.

Yes, one-way rentals are available with Dollar in New York, allowing you to pick up the car at one location and return it at a different city or airport. However, a drop-off fee typically applies and the amount varies depending on the specific route, vehicle class, dates, and season.

When booking a one-way Dollar rental in New York through Hola Car Rentals:

• The drop-off fee, if applicable, is shown on the rate details page during checkout under the section labeled as amounts due at destination.
• This fee is not prepaid and cannot be covered by No Extra Charges© Coverage unless it was not disclosed during booking.
• Routes between nearby cities or airports in the same region may carry no drop-off fee, while long-distance or cross-state routes typically do.

Cross-border one-way rentals, such as returning a Dollar car rented in New York to a location in Canada, may be restricted or require prior authorization. Always check your booking confirmation and the rental agreement at the Dollar counter for any territory restrictions before driving across state or National borders.