Dollar Car Hire
Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Newfoundland and Labrador. When you pick up your Dollar hire vehicle, you will not encounter any toll booths, cashless toll systems, or electronic transponder requirements on any route in the province, including the Trans-Canada Highway connecting St. John’s to other towns.

This means you will not be charged any toll programme fees at the Dollar counter, and you do not need to enrol in any transponder service for driving within Newfoundland and Labrador. There are also no congestion charges or emissions zone fees in the province.

If your trip takes you outside Newfoundland and Labrador into other Canadian provinces or regions that do have tolls, standard toll billing rules would apply there. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during your hire period.

Dollar operates hire locations at two airports in Newfoundland and Labrador. The primary location is at St. John’s International Airport (YYT), located at 100 World Pkwy in St. John’s, which is the busiest airport in the province. Dollar also has a presence at Gander International Airport (YQX) in Gander, serving travellers arriving in that part of Newfoundland and Labrador.

In addition to the airport counters, there is an off-airport Dollar location in St. John’s at Steele Mazda for renters who prefer a centre pickup point.

When you arrive at St. John’s International Airport or Gander International Airport, follow the car hire signs within the terminal to locate the Dollar counter. Your booking confirmation will show the exact address and any specific pickup instructions for your chosen location. If you are unsure which counter to go to, airport information staff can direct you to the hire car area.

Bring your physical driver’s licence, a major credit card in the main driver’s name, your passport or government-issued photo ID, and your booking confirmation to complete the pickup process smoothly.

To collect your Dollar hire vehicle in Newfoundland and Labrador, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name (physical card, not digital)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Visitors from many countries can drive in Canada on a valid foreign licence, but if your licence uses a non-Latin script, the IDP is mandatory. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents presented at the Dollar counter in Newfoundland and Labrador must be physical originals. Digital copies on a phone or tablet are not accepted.

Yes, every Dollar booking made through Hola Car Rentals in Newfoundland and Labrador includes the Tolls Cashback benefit, which lets you recover up to 5% of your total booking value for tolls paid during your hire period.

Since Newfoundland and Labrador has no toll roads, this benefit becomes relevant if your hire takes you to other Canadian provinces or regions where tolls do exist. You still pay tolls normally through whatever method applies in that region, and then submit a claim afterwards.

To claim your Tolls Cashback after returning your Dollar hire vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Dollar hire in Newfoundland and Labrador, the counter will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some locations may require a hold of approximately GBP 750 depending on the vehicle class, season, and specific location policies.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your account, which can take up to 15 business days after the hire ends.

A few important points to keep in mind for your Dollar pickup in Newfoundland and Labrador:

• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• The card must be in the main driver’s name
• Even if you prepaid your booking online, a credit card is still required at the counter for the hold
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation

Yes, Dollar applies a young driver surcharge in Newfoundland and Labrador for renters between the ages of 20 and 24. The surcharge is GBP 15 per day plus applicable taxes and is paid directly at the counter when you pick up the vehicle.

This fee is in addition to the base hire rate and any other applicable taxes and fees. It is not included in your prepaid booking total and must be settled locally at the Dollar counter in Newfoundland and Labrador.

Drivers under the age of 20 may not be eligible to hire at all, depending on the specific location’s minimum age policy. If you are adding a young driver as an additional driver to your reservation, they must also be present at pickup with a valid driver’s licence and will be subject to the same surcharge rules.

If you have questions about whether the surcharge applies to your specific booking, review your booking confirmation or contact support before your pickup date.

For Dollar hires in Newfoundland and Labrador, the additional driver fee is GBP 13.50 per hire day plus applicable taxes, with a maximum charge of GBP 189 plus taxes for the hire period. This fee is paid at the Dollar counter at pickup and is not included in your prepaid booking total unless your confirmation explicitly states that an additional driver is included at no charge.

To add an additional driver to your Dollar hire in Newfoundland and Labrador:

• The additional driver must be present at the counter at the time of pickup
• They must bring a valid physical driver’s licence (and an IDP if their licence uses a non-Latin script)
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements for the location

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone who drives the Dollar hire in Newfoundland and Labrador without being named on the agreement may void those protections and result in additional charges.

When hiring from Dollar in Newfoundland and Labrador, the coverage included in your booking depends on the rate plan you selected. It is important to review your booking confirmation carefully to understand exactly what is covered.

Two key types of protection to look for are:

• Collision Damage Waiver or Loss Damage Waiver (CDW/LDW): This reduces your financial liability for damage to the Dollar hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): In Canada, provincial law requires every hire vehicle to carry third-party liability cover by default, so this statutory minimum is included when you hire in Newfoundland and Labrador. You can purchase higher supplemental liability limits if you want additional protection.

CDW/LDW does not cover tyres, the undercarriage, the roof, or personal belongings. It also does not apply if an unlisted driver operates the vehicle or if the car is used in a prohibited manner.

If you want to confirm exactly what your Dollar booking in Newfoundland and Labrador includes, check the coverage section of your booking confirmation before pickup.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Dollar hires in Newfoundland and Labrador as well. However, this benefit is available only to non-North American customers. Canadian and United States residents do not qualify for this benefit.

For eligible renters, the travel assistance coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident, which can be particularly valuable if an incident occurs on a remote stretch of highway in Newfoundland and Labrador
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Dollar hire in Newfoundland and Labrador, you can reach the Terrawind assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always check your booking confirmation to verify whether travel assistance is included in your specific rate and to review the exact coverage limits and exclusions that apply.

Dollar hires in Newfoundland and Labrador follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

Here is what to do to avoid extra charges:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest fuel station to the return location in St. John’s or Gander
• Refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar hire in Newfoundland and Labrador with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, Dollar locations in Newfoundland and Labrador will generally hold your reservation if your flight is delayed, provided the delay is less than 24 hours from your original scheduled pickup time. If you arrive within that window and the counter is still open, you can proceed with your pickup as normal.

A few important points to keep in mind:

• If your delay is less than 24 hours, your booking is held automatically. Make sure you arrive during the counter’s operating hours at St. John’s International Airport or Gander International Airport
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible
• If you arrive after the Dollar counter has closed for the day, check your booking confirmation for any after-hours pickup instructions or contact information for the location

Planning ahead and monitoring your flight status before landing in Newfoundland and Labrador will help you manage any delays smoothly and avoid losing your Dollar reservation.

Yes, one-way hires within Newfoundland and Labrador may be possible with Dollar, for example picking up at St. John’s International Airport and returning at the Gander location. However, a drop-off fee may apply depending on the specific route, vehicle class, and availability.

Here is how to check and manage a one-way Dollar hire in Newfoundland and Labrador:

• During the booking process on the Hola Car Rentals website, select different pickup and return locations. If a drop-off fee applies to your route, it will appear on the rate details page under the section labelled as amounts due at destination
• The drop-off fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking
• Review your booking confirmation to verify the fee shown matches what you saw at checkout
• At the Dollar counter in Newfoundland and Labrador, confirm the drop-off fee on the hire agreement before signing

Cross-border one-way hires, such as returning the Dollar vehicle outside of Newfoundland and Labrador or outside Canada, may be restricted or carry significantly higher fees. Always confirm cross-border permissions with the counter agent before driving across provincial or national borders.

When picking up your Dollar hire in Newfoundland and Labrador, several fees and taxes are typically added at the counter beyond your prepaid booking total. These follow standard Canadian hire norms and may include:

• Airport concession recovery fee: charged at airport locations such as St. John’s International Airport (YYT) and Gander International Airport (YQX) to recover the cost Dollar pays to operate on airport property
• Customer facility charge: covers the cost of the hire facility and vehicle maintenance infrastructure at the airport
• Vehicle licensing fee: a per-hire charge related to provincial vehicle registration
• Provincial and federal sales taxes applied to the total hire charges
• An administration fee of approximately GBP 10.00 per hire, with local taxes applied on top
• Young driver surcharge of GBP 12.00 per day plus taxes for drivers aged 20 to 24
• Additional driver fee of GBP 11.00 per day plus taxes, up to a maximum of GBP 150 plus taxes, if not included in your rate

Your booking confirmation will show which fees are prepaid and which are due at the Dollar counter in Newfoundland and Labrador. If a fee appears at the counter that was not disclosed in your confirmation and is not an optional add-on you accepted, the No Extra Charges© guarantee may apply. Contact Hola Car Rentals support after your hire is complete with your documentation to request a review.