VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Oklahoma City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Oklahoma City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Oklahoma City.
Will I face unexpected charges at the Avis counter in Oklahoma City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Oklahoma City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Oklahoma City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Avis pick-up process work at Will Rogers World Airport in Oklahoma City?
When collecting an Avis hire at Will Rogers World Airport (OKC) in Oklahoma City, the process involves two steps: the counter and the shuttle.
- After arriving at the terminal, follow airport signs towards the Consolidated Car Hire Facility located at 5201 S Meridian Ave, Oklahoma City, OK 73119.
- Proceed to the Avis counter inside the consolidated facility to complete your paperwork and receive your keys.
- Avis Preferred members can present their driving licence for preprinted documents and keys, skipping most of the counter wait.
- After the counter, a shuttle transports you to the car park where your vehicle is waiting.
The Avis counter at Oklahoma City's Will Rogers World Airport is open daily from 08:00 to 00:30, and 24-hour drop-off is available for returns. Allow between 25 and 90 minutes in total from terminal arrival to driving away, depending on queue length and shuttle timing.
What are the Avis counter hours at Oklahoma City off-airport locations?
Avis operates several off-airport locations in Oklahoma City, each with its own hours that differ significantly from the airport counter.
- South Shields Plaza (7401 S Shields Blvd, Suite D): Monday to Friday 07:30 to 18:00, Saturday 08:00 to 12:00, Sunday 08:00 to 11:00.
- North Oklahoma City on Memorial Road (509 E Memorial Rd): daytime hours apply; confirm at booking.
- Northwest Oklahoma City (6710 NW Expwy): daytime hours apply; confirm at booking.
Unlike the Avis counter at Will Rogers World Airport in Oklahoma City, these city locations do not offer after-hours pick-up. If you need to return a vehicle outside business hours at a city location, a key drop box may be available, but you remain liable for any damage or theft until the next business day. For late arrivals, the airport location is the better option given its extended hours. Always verify current hours on your booking confirmation before travelling.
What documents do I need to pick up an Avis hire car in Oklahoma City?
To collect your Avis hire in Oklahoma City, you must present a complete set of physical documents at the counter. Digital copies are not accepted.
- A valid, original driving licence in the main driver’s name.
- If your licence is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is required alongside the original licence.
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold.
- A passport or valid government-issued photo ID (required for international visitors).
- At the airport location (Will Rogers World Airport), proof of a return airline ticket is required.
- At off-airport Avis locations in Oklahoma City, a recent utility bill, bank statement, or phone bill matching your driver’s licence address may be required.
Prepaid debit cards and gift cards are not accepted for the authorisation hold at any Oklahoma City Avis location. A credit card in the main driver’s name is mandatory. If your licence is from Mexico, a valid government-issued passport or travel visa is also required as secondary ID.
Does Oklahoma City have toll roads, and how do they work for Avis renters?
Yes, Oklahoma City is surrounded by several toll roads managed by the Oklahoma Turnpike Authority, and Avis renters should plan for them before driving.
Key toll roads near Oklahoma City include:
- Turner Turnpike (I-44): connects Oklahoma City to Tulsa, approximately 88 miles.
- H.E. Bailey Turnpike (I-44): runs south from Oklahoma City towards Lawton and Wichita Falls, approximately 86 miles.
- Will Rogers Turnpike (I-44): extends from Tulsa to the Missouri state line.
Oklahoma's electronic toll system is called PIKEPASS. It is interoperable with K-Tag and NTTA but does not accept E-ZPass. Cash is still accepted at some booths, but many lanes are cashless.
For Avis renters in Oklahoma City, the Avis e-Toll programme is available at the counter. The unlimited daily option typically costs between US$10.99 and US$25.99 per day depending on location. If you drive a toll road without enrolling, Avis will bill the toll amount plus administrative fees to your credit card after the hire ends.
You can also purchase or transfer a personal PIKEPASS before your trip to get discounted rates and avoid hire programme fees entirely.
Can I get cashback on tolls paid during my Avis hire in Oklahoma City?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis hire in Oklahoma City.
Given that Oklahoma City sits at the junction of several PIKEPASS toll roads, including the Turner Turnpike and the H.E. Bailey Turnpike, toll costs can add up quickly, making this benefit especially useful.
To claim your cashback:
- Email [email protected] within 30 days of returning your Avis vehicle in Oklahoma City.
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.
The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
Can I return my Avis car to a different location in Oklahoma City?
Yes, Avis allows one-way hires between locations in Oklahoma City and beyond, though a drop-off fee may apply depending on the route.
Common one-way options for Avis in Oklahoma City include:
- Picking up at South Shields Plaza (7401 S Shields Blvd) and returning to Will Rogers World Airport (5201 S Meridian Ave).
- Returning to the North Oklahoma City location on Memorial Road (509 E Memorial Rd) or the Northwest location (6710 NW Expwy).
- Returning to other Avis locations across the United States, such as Tulsa.
When booking a one-way hire, any applicable drop-off fee will be shown under the "To pay at destination" section during checkout and on your booking confirmation. This fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed at booking.
If you plan to return your Avis vehicle to a city location in Oklahoma City after hours, confirm whether a key drop box is available, as you remain liable for the vehicle until the next business day check-in.
What is the security deposit amount for an Avis hire in Oklahoma City?
When collecting your Avis hire in Oklahoma City, a temporary authorisation hold is placed on your credit card at the counter. This is not a charge but reduces your available credit until released after the hire ends.
For Avis hires in the United States, including Oklahoma City, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on:
- Vehicle class (premium or specialised vehicles may carry a higher hold).
- Whether you are collecting at Will Rogers World Airport or an off-airport Avis location in Oklahoma City.
- The length of your hire and any optional extras.
Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted at any Oklahoma City Avis counter. After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release. Bring a backup credit card in case your primary card is declined.
Are there confusing road layouts near Oklahoma City that Avis renters should know about?
Yes, Oklahoma City has several road features that can catch first-time drivers off guard, particularly around the motorway network and city centre streets.
- Downtown street conversions: Oklahoma City has converted much of its historic one-way street grid to two-way traffic as part of an urban renewal project. Streets such as Walker Ave, Oklahoma Ave, and Shartel Ave now run in both directions, which may conflict with older GPS maps or navigation apps. Update your navigation software before driving your Avis hire in Oklahoma City.
- Diverging Diamond Interchanges (DDIs): Oklahoma uses DDIs at several locations near Oklahoma City, including near I-35 and SH-9 West. In a DDI, traffic briefly shifts to the left side of the road after the on-ramp, which is unusual and can surprise drivers unfamiliar with this design.
- Single-Point Urban Interchanges (SPUIs): Clusters of SPUIs exist along I-40 near Oklahoma City, including at Douglas Blvd and Morgan Rd. These use a single signalised point for multiple turning movements and require careful attention to signal timing.
- I-35 and I-240 interchange: This multi-level partial cloverleaf with loop ramps and dual exits is known for causing confusion, especially for drivers approaching from the east.
Allow extra time when navigating these areas in your Avis vehicle, especially if arriving in Oklahoma City for the first time.
Does Avis charge a young driver surcharge in Oklahoma City for drivers under 25?
Yes, Avis applies a young driver surcharge in Oklahoma City for renters between the ages of 21 and 24. Drivers must be at least 21 years old to hire from Avis in Oklahoma City, and an additional daily underage fee applies.
For Avis in the United States, the young driver surcharge is US$13 per hire day plus applicable taxes, capped at US$65 plus taxes for the hire period. This fee is paid at the counter and is not included in your prepaid rate.
Vehicle class restrictions also apply. Drivers under 25 hiring from Avis in Oklahoma City are generally limited to smaller categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV. Premium, luxury, full-size SUV, minivan, and convertible classes are typically restricted to drivers aged 25 and over.
One exception: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis may waive the underage fee. Check your booking confirmation to see if this waiver is explicitly listed before arriving at the Oklahoma City counter.
How does adding an extra driver work for an Avis hire in Oklahoma City?
Yes, you can add an additional driver to your Avis hire in Oklahoma City, either as an included benefit or for a fee paid at the counter.
If your Hola Car Rentals booking confirmation explicitly states "Additional driver free of charge," the first extra driver is included at no cost. If it is not listed as included, Avis charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period.
To add an extra driver at the Oklahoma City Avis counter:
- The additional driver must be physically present at collection.
- They must present a valid driving licence and any required ID documents.
- If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
For Avis in Oklahoma City, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules. Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover.
What fuel policy applies to Avis hires in Oklahoma City?
Avis hires in Oklahoma City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Oklahoma City Avis hire:
- Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 10 miles of the return location, whether that is Will Rogers World Airport or an off-airport Avis site in Oklahoma City.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Avis will charge for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the airport, leave the receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.
What airport fees and taxes should I expect on an Avis hire at Oklahoma City's Will Rogers World Airport?
Yes, hiring from Avis at Will Rogers World Airport in Oklahoma City adds several mandatory fees and taxes on top of your prepaid rate. These are standard charges at U.S. airports and are not unique to Avis.
Typical surcharges at the Oklahoma City airport Avis counter include:
- Airport concession recovery fee: approximately 10 to 12% of the base rate.
- Customer facility charge (CFC): approximately US$4.50 per hire.
- Oklahoma state and city hire taxes: approximately 5.5% or more.
Combined, these airport-related surcharges can add 15 to 20% to the total cost of your Avis hire in Oklahoma City compared to the base rate shown at booking. If your Hola Car Rentals confirmation shows "Taxes and Fees: Included," these charges should already be covered and you should not be billed again at the counter. If you are charged for items already marked as included, the No Extra Charges© guarantee may apply after verification.
Hiring from an off-airport Avis location in Oklahoma City, such as South Shields Plaza, avoids the concession recovery fee and can reduce the total cost by 20 to 30%.
Does my Avis booking in Oklahoma City include travel assistance if something goes wrong on the road?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if you experience an emergency during your Avis hire in Oklahoma City, particularly on the long stretches of turnpike highway surrounding the city.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents).
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This benefit is designed for situations such as a medical emergency on the H.E. Bailey Turnpike or an accident on I-35 during your Avis hire in Oklahoma City, where you may be far from a hospital or legal support.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).
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