Alamo Car Hire
Detroit

At Hola Car Rentals in Detroit, the main driver must be at least 25 years old and present a valid physical driving licence, a government-issued ID or passport, and a major credit card in their own name with sufficient available balance for the deposit and rental charges.

When collecting your car at Hola Car Rentals in Detroit or at Detroit Metro Airport, you must present: 1) your original, valid physical driving licence, 2) a government-issued photo ID or passport, and 3) a major credit card embossed with the main driver's name. All documents, including the credit card, must belong to the renter.

Our standard policy for Detroit requires drivers to be 25 or older to hire a car. If you are under 25, you will not be able to hire at this location under our current rules.

Yes. A major credit card in the main driver's name is essential at Hola Car Rentals in Detroit. It is required both for the security deposit and to finalise the rental agreement. Rentals cannot be completed without a qualifying credit card.

No. At Hola Car Rentals in Detroit, the security deposit must be placed on a major credit card belonging to the main driver. Debit cards and cash are not accepted for the deposit.

You may pay rental charges with a credit card or a debit card at Hola Car Rentals in Detroit. However, cash is not accepted for rental payments, and the required security deposit must always be on a major credit card in the main driver's name.

No. At Hola Car Rentals in Detroit, the credit card must belong to the main renter. You cannot complete the rental using a card issued to a friend, family member, or company unless that person or entity is set up as the main renter and is present with all required documents.

The security deposit at Hola Car Rentals in Detroit is a temporary hold placed on your credit card as a guarantee for the vehicle. The amount depends on the car category and rental details. If the vehicle is returned on time and without damage or extra charges, the hold is released by your card issuer, typically within 3–12 business days.

Hola Car Rentals in Detroit accepts major credit cards such as Visa and Mastercard with embossed numbers for deposits and rental charges. Prepaid, rechargeable, or supermarket-type cards are not accepted for the deposit.

At Detroit Metro Airport, follow the airport signs to the Ground Transportation or car hire pick-up area and take the shuttle to the Hola Car Rentals facility. Once there, proceed to our counter with your documents and credit card to sign the rental agreement and receive your keys.

Yes. Hola Car Rentals in Detroit provides a shuttle service between the airport terminals and our off-terminal rental facility. The shuttles operate from the designated car hire pick-up areas at Detroit Metro Airport.

To return your car at Detroit Metro Airport, follow the airport signs to the car hire return area and then to the Hola Car Rentals section. Park in the designated return bays, remove all personal belongings, and follow staff instructions to complete the check-in. A 2-hour grace period after your contracted return time may apply; beyond that, extra charges can be assessed.

Yes, one-way returns from Detroit to other Hola Car Rentals stations are generally possible, but they must be arranged and confirmed in advance. Additional one-way or drop-off fees may apply based on the distance and location.

In Detroit, alternative pick-up or return points such as hotels may be possible only if pre-approved by Hola Car Rentals. These services are subject to feasibility and may incur an additional fee. You must arrange this directly with our Detroit office before your rental starts.

The standard maximum rental period in Detroit is 30 days per contract at Hola Car Rentals. You can usually extend or renew for an additional 30 days, subject to vehicle availability, updated pricing, and reauthorisation of your credit card.

If you return your vehicle after the scheduled time in Detroit, Hola Car Rentals applies a 2-hour grace period. After this window, additional hourly or daily charges may apply. If you anticipate being late, contact the Detroit office as soon as possible to discuss options.

To extend a rental in Detroit, you must call or visit the Hola Car Rentals location before your contract expires. Extensions depend on vehicle availability and may involve a change in the daily rate and a new authorisation on your credit card.

Hola Car Rentals in Detroit offers fuel policies such as pick up and return full (full-to-full) and occasionally other options like prepaid fuel. Unless you have purchased a prepaid fuel option, you must return the car with a full tank to avoid refuelling charges. Always confirm which fuel policy applies to your specific booking.

Yes. If your booking is on a full-to-full policy, you must return your Detroit hire car with a full tank. If not, Hola Car Rentals will refuel the vehicle and apply a refuelling surcharge. You can also choose a prepaid full-tank option at pick-up if available.

No. All Hola Car Rentals vehicles in Detroit are strictly non-smoking. If smoke odour, ash, or burn marks are detected, a specialised cleaning fee will be charged to the renter's credit card.

Yes, pets are allowed in Hola Car Rentals vehicles in Detroit. However, you are responsible for protecting the upholstery and interior. If there is excessive hair, dirt, or odour, additional cleaning charges may apply at the end of the rental.

At Hola Car Rentals in Detroit, you can request accessories such as infant seats, child seats, booster seats, GPS units, ski racks, snow tyre sets (seasonal), and portable Wi-Fi devices, all for an additional daily fee. Availability is limited, so we recommend reserving extras in advance.

No. Hola Car Rentals vehicles in Detroit are not equipped with an electronic toll payment system. All tolls must be paid in cash or by the accepted method at each toll point directly by the driver.

In Detroit, Hola Car Rentals offers various optional protection packages that can cover damage to the rental vehicle, passengers, and third parties, as well as roadside events. These protections are not mandatory but are strongly recommended. If you decline them, you are fully responsible for all damage and injuries related to the rental, subject to the rental agreement.

No specific protection package is mandatory at Hola Car Rentals in Detroit. However, if you choose not to purchase our protections, you will bear 100% financial responsibility for the rental car, its occupants, and any third parties in case of an incident, according to the rental terms.

Your personal car or credit card insurance may offer some coverage for rentals in Detroit, but policies vary. At Hola Car Rentals, we cannot verify or manage third-party coverage. If you choose to rely on your own insurance, you must pay us for any damage or charges and then seek reimbursement from your insurer directly. We recommend confirming your coverage details with your provider before your trip.

Yes. Additional drivers can be added to your Hola Car Rentals contract in Detroit as long as they meet the same age and documentation requirements as the main driver and are present to sign the agreement. If you wish to add a driver after pick-up, you must bring the vehicle back to the rental location so we can check documents and update the contract. An additional driver fee may apply.

Only the drivers listed on the rental agreement are authorised to drive the Hola Car Rentals vehicle in Detroit. Spouses or friends are not automatically covered; they must be formally added as additional drivers and meet all rental requirements. Unauthorised drivers may invalidate protections and lead to full liability in case of an incident.

In case of an accident in Detroit, ensure everyone's safety first and, if needed, call emergency services. Do not move the vehicles if it is unsafe or if local rules require them to remain in place. Take photos from various angles, including number plates and any relevant signs, obtain a police or incident report if applicable, and contact Hola Car Rentals assistance immediately using the number on your rental agreement.

If you experience a mechanical issue, lose the vehicle keys, or misplace the rental documents in Detroit, contact the Hola Car Rentals assistance or the renting office right away. Replacement keys, document re-issuance, or certain roadside services may incur additional charges unless you have purchased specific roadside assistance protection.

Yes. The renter is fully responsible for all traffic and parking fines incurred in Detroit and elsewhere during the rental. If a fine is issued after the rental and billed to Hola Car Rentals, we will pay it on your behalf and re-invoice you, including an administrative fee as specified in the rental terms.

To modify or cancel a Detroit reservation booked directly with Hola Car Rentals, you can use the online "Modify your reservation" or "Cancel your reservation" options with your name and confirmation number, or contact our customer service. If you booked through a travel agency or online partner, their modification and cancellation policies will apply and changes must be handled through them.

Promotional rates in Detroit are subject to limited vehicle inventory and high demand on certain dates. If availability runs out, the promotional rate may no longer apply to your preferred car category or dates. Hola Car Rentals recommends booking early, especially for peak travel periods, to secure both the vehicle and the advertised rate.

Before leaving our Detroit lot, we recommend that you: 1) inspect the vehicle's exterior and interior for existing damage and ensure it is recorded, 2) check the fuel level and confirm the fuel policy, 3) verify that any reserved accessories (such as child seats, GPS, snow tyres) are installed and in good condition, and 4) keep your payment card accessible in case adjustments are needed at pick-up or return.

In Detroit, as in the rest of the United States, you will drive on the right-hand side of the road. Make sure you are comfortable with right-side driving and local traffic rules before departing with your Hola hire car.