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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Michigan include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Michigan, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Michigan.
Will I face unexpected charges at the Thrifty counter in Michigan when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Michigan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Michigan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Detroit Metropolitan Wayne County Airport in Michigan?
The Thrifty counter at Detroit Metropolitan Wayne County Airport (DTW) in Michigan is located at 289 Lucas Drive, in the consolidated rental car facility on the northwest corner of the airport campus.
To reach the Thrifty facility from the terminals, go to the Ground Transportation area and board the courtesy shuttle designated for the rental car center. Shuttles cycle regularly, so if you miss one, wait at the marked stop and the next one will arrive shortly.
When returning your Thrifty vehicle in Michigan, drive back to 289 Lucas Drive. A shuttle is available after drop-off to return you to the terminal.
If you are picking up at Flint Bishop International Airport (FNT), Thrifty also operates a location there, though specific counter details for FNT are not published. Follow airport signage for car rentals or ask airport staff for directions to the Thrifty desk upon arrival.
What are the Thrifty counter hours at DTW in Michigan?
The Thrifty counter at Detroit Metropolitan Wayne County Airport (DTW) in Michigan operates on the following schedule:
- Monday through Friday: 08:00 to 22:00
- Saturday and Sunday: 07:00 to 22:00
If your flight arrives outside these hours, plan accordingly, as Thrifty counter service at this Michigan location is not available around the clock. After-hours key drop availability is not confirmed for this location, so it is best to contact Thrifty directly if you anticipate a very late or early arrival.
Hours can change on public holidays, so always verify your specific dates against your booking confirmation before traveling. If your flight is delayed by less than 24 hours from your original pickup time, Thrifty will generally hold your reservation. Delays beyond 24 hours may require you to contact support to adjust your booking.
Are there toll roads I need to worry about when renting a Thrifty car in Michigan?
Michigan does not have an extensive toll highway network, but there are a few specific toll facilities that Thrifty renters in Michigan may encounter:
- Mackinac Bridge (I-75): connects St. Ignace to Mackinaw City; toll is approximately US$4 for a standard 2-axle car
- Detroit-Windsor Tunnel (I-75): connects Detroit, Michigan to Windsor, Ontario; toll is approximately US$6.50, with a discounted rate of US$5.75 via the Nexpress app; this tunnel is cashless, so cash is not accepted
- Grosse Ile Toll Bridge: connects Riverview to Grosse Ile Township; toll ranges from approximately US$3 to US$7 depending on payment method
Michigan does not use E-ZPass or SunPass. Payments are handled by cash (where accepted), credit or debit card, specific apps, or mailed invoices captured by license plate cameras.
Your Thrifty vehicle in Michigan may come pre-equipped with a toll transponder program called PlatePass. If you enroll, you pay tolls at the program rate plus a daily service fee. If you do not enroll and drive through a cashless toll, the charge will be billed to your card after the rental, along with an administrative fee per toll event. Review the toll program terms carefully at the Thrifty counter before signing.
Can I get cashback on tolls paid during my Thrifty rental in Michigan?
Yes, you can get cashback on tolls paid during your Thrifty rental in Michigan through the Tolls Cashback benefit included with all Hola Car Rentals bookings.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25. If you paid US$15 in tolls on Michigan roads such as the Mackinac Bridge or the Detroit-Windsor Tunnel, you would receive US$15 back. If you paid US$40, you would receive US$25 (the cap).
To claim your cashback after your Thrifty rental in Michigan:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Can an 18-year-old rent a car from Thrifty in Michigan?
Yes, an 18-year-old can rent a car from Thrifty in Michigan. Michigan state law prohibits age discrimination in public accommodations, which means Thrifty and other rental companies operating in Michigan are required to rent to licensed drivers aged 18 and older.
However, a young-renter surcharge (also called an underage fee) will apply. This daily fee is charged at the counter and is in addition to your prepaid rate. For Thrifty in Michigan, the surcharge applies to drivers under 25.
There are also vehicle class restrictions for younger drivers. Most premium, full-size, luxury, minivan, and SUV categories are restricted to renters aged 25 and older. Younger renters in Michigan are generally limited to economy, compact, and intermediate vehicle classes.
To pick up your Thrifty vehicle in Michigan you will still need:
- A valid driver's license in good standing
- A physical major credit card in the main driver's name for the security deposit hold
- All required travel documents
This Michigan-specific rule is an exception to the standard U.S. policy, where most states set the minimum rental age at 21 or 25.
What documents do I need to pick up a Thrifty rental car in Michigan?
To pick up your Thrifty rental car in Michigan, you must present the following physical documents at the counter:
- Your original, unexpired driver's license (physical card, not digital)
- A physical major credit card in the main driver's name, with the name printed on the card, for the security deposit hold (debit and prepaid cards are not accepted)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Michigan from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license at all times.
All documents must be physical originals. Digital copies shown on a phone or tablet will not be accepted by the Thrifty counter in Michigan. Make sure all names match across your license, passport, and credit card to avoid issues at pickup.
How much is the security deposit for a Thrifty rental in Michigan?
When you pick up your Thrifty vehicle in Michigan, a temporary authorization hold will be placed on your credit card. This hold is not a charge but it reduces your available credit until it is released after you return the car.
For standard vehicles rented in the United States, including Michigan, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific Thrifty location in Michigan, and the length of your rental. Premium or specialty vehicles may carry a higher hold.
Important things to know about the deposit for your Thrifty rental in Michigan:
- Only a physical major credit card in the main driver's name is accepted; debit cards and prepaid cards are not accepted
- The card must have the driver's name printed on it
- Make sure your card has sufficient available credit to cover both the hold and any expected charges
- After you return the vehicle, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days
Notify your bank of your travel plans to avoid the authorization being flagged as suspicious, especially if you are visiting Michigan from abroad.
Does my Thrifty rental in Michigan include insurance coverage?
Your Thrifty rental in Michigan may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Check your booking confirmation to see exactly what is included.
CDW and LDW reduce your financial liability for damage to the Thrifty vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
What CDW and LDW do not cover in Michigan:
- Damage or injury caused to other people or their property (third-party liability)
- Tires, wheels, undercarriage, and roof damage in most cases
- Incidents caused by prohibited use such as driving under the influence or off-road use
- Drivers not listed on the Thrifty rental agreement
For third-party liability protection in Michigan, you would need Liability Insurance Supplementary (LIS or SLI). Some U.S. states require rental companies to include a state-minimum liability amount, but this varies. Review your Thrifty rental agreement at the Michigan counter to confirm what liability coverage is active and at what limit.
If you are unsure what your rate includes, review your booking confirmation before arriving at the Thrifty counter in Michigan.
Does my Thrifty booking in Michigan include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Thrifty rentals in Michigan as well. However, this benefit does not apply to residents of the United States or Canada.
If you are visiting Michigan from outside North America and something goes wrong during your Thrifty rental, such as a medical emergency on a long drive across the state or a situation requiring legal assistance after an accident, the travel assistance benefit can help.
Coverage typically includes:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week, contact Terrawind at:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact terms, limits, and exclusions that apply to your Thrifty rental in Michigan.
What is the fuel policy for Thrifty car rentals in Michigan?
Thrifty rentals in Michigan follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Thrifty rental in Michigan:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles or 15 kilometers of the Thrifty return location in Michigan so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Thrifty vehicle in Michigan with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Some Thrifty counter locations in Michigan may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before returning the car.
Can I add an additional driver to my Thrifty rental in Michigan?
Yes, you can add an additional driver to your Thrifty rental in Michigan, either as part of your rate or by paying a fee at the counter.
For Thrifty in Michigan, the additional driver fee when not included in your rate is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period.
To add an additional driver to your Thrifty rental in Michigan:
- The additional driver must be present at the Thrifty counter at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirements for Michigan, which allows drivers aged 18 and older (a young-renter surcharge may apply for drivers under 25)
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Thrifty rental agreement in Michigan are covered by the vehicle's protections such as CDW and LDW. If someone who is not on the agreement drives the car, coverage may be void and additional charges could apply.
Check your booking confirmation to see if an additional driver is already included in your rate before arriving at the Thrifty counter in Michigan.
Are there Thrifty neighborhood locations in Michigan outside the airports?
Yes, Thrifty operates several neighborhood locations in Michigan in addition to its airport counters at Detroit Metropolitan Wayne County Airport (DTW) and Flint Bishop International Airport (FNT).
Off-airport Thrifty locations in Michigan include:
- Ann Arbor: 4663 Washtenaw Ave
- Canton: 41775 Michigan Ave
- Center Line: 26804 Van Dyke Ave
- Dearborn: 23701 Kean St
- Novi: 24400 Novi Rd
- Southfield: 26695 Telegraph Rd
- Brighton: 8023 W Grand River Ave
Renting from an off-airport Thrifty location in Michigan can sometimes be less expensive than renting at the airport, because airport locations typically include additional fees such as airport concession recovery fees and customer facility charges that off-airport locations do not carry.
However, if you are arriving by plane, picking up at the DTW or FNT airport counter is usually the most convenient option. If you choose a neighborhood Thrifty location in Michigan, confirm the counter hours in advance, as they may differ from airport hours, and arrange your own transportation from the airport to the pickup location.
Can I pick up my Thrifty car in Michigan earlier than my scheduled time?
Yes, you may be able to pick up your Thrifty rental in Michigan earlier than your scheduled time, but it depends on vehicle availability at the specific location on that day.
Early pickup is not guaranteed. If a vehicle is available when you arrive at the Thrifty counter in Michigan, the agent may accommodate you. However, changing your pickup time may reprice your reservation, so the total cost could differ from your original booking.
If you know in advance that you want an earlier pickup time for your Thrifty rental in Michigan, it is best to modify your reservation before arriving rather than requesting the change at the counter. This gives you a clearer picture of any pricing adjustments.
Keep in mind that the Thrifty counter at DTW in Michigan opens at 08:00 on weekdays and 07:00 on weekends, so very early morning arrivals outside those hours cannot be accommodated at the airport location. Plan your arrival time accordingly and confirm counter hours for your specific pickup date.
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