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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Allentown, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the Thrifty counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty pickup counter in Allentown and how do I get there from ABE airport?
The Thrifty location in Allentown does not have a counter inside Lehigh Valley International Airport (ABE). The pickup counter is at 1523 Lehigh St, Allentown, PA 18103, approximately 5.5 miles from the airport terminal.
To reach the Thrifty counter in Allentown after landing at ABE, you will need to take a shuttle from the airport to the off-airport facility. Look for the Thrifty shuttle at the designated ground transportation area outside the terminal. The drive covers 5.5 miles, so factor in shuttle wait time, transit time, counter processing, and vehicle inspection when planning your schedule.
Because this is an off-airport location, the process takes longer than a walk-up airport counter. Plan to allow extra time, especially if you have a connecting commitment shortly after landing.
What are the operating hours for the Thrifty location in Allentown?
The Thrifty counter in Allentown at 1523 Lehigh St operates Monday through Friday, 08:00 to 17:00. The location is closed on Saturday and Sunday.
These limited hours are important to keep in mind when planning your Thrifty hire in Allentown, particularly if you are arriving on a weekend or on a weekday evening. There is no confirmed after-hours pickup or return option at this location based on available information.
If your flight into Lehigh Valley International Airport (ABE) arrives outside these hours, you may need to adjust your pickup date or time. You can modify your reservation dates and times through your booking confirmation. Keep in mind that changes may affect pricing and availability.
Always confirm current hours directly with the Thrifty counter in Allentown before your travel date, as hours can change on public holidays.
What documents do I need to pick up my Thrifty hire in Allentown?
To collect your Thrifty hire in Allentown, you must present the following physical documents at the counter:
- A valid, original driver’s licence (not a digital copy)
- A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise documents (required for visitors from outside the US)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Thrifty counter in Allentown. The IDP is a translation only and cannot be used without your original licence.
How do tolls work on the Pennsylvania Turnpike near Allentown with a Thrifty hire car?
When driving a Thrifty hire car in Allentown and using the Pennsylvania Turnpike or other toll roads in the region, all tolling is cashless. There are no cash booths. Tolls are recorded by overhead gantries using either an in-vehicle transponder (E-ZPass) or licence plate imaging (Toll By Plate).
Typical 2026 toll costs for a standard passenger vehicle on the Pennsylvania Turnpike include approximately US$1.94 per short segment with E-ZPass, or US$3.88 with Toll By Plate, which is roughly double. Longer trips are calculated at a per-mile rate plus a segment fee.
At the Thrifty counter in Allentown, you will be offered a toll programme at pickup. Options generally include:
- An unlimited daily toll package, typically US$11 to US$25 per day, covering all tolls on days you use toll roads
- A pay-per-use option, where actual tolls plus administrative or processing fees are billed to your card after the hire ends
If you decline the toll programme and drive a toll road, Thrifty will bill the tolls via Toll By Plate at the higher rate, plus an administrative fee, often days or weeks after your return. You remain responsible for all toll charges under your hire agreement.
Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges, not to driving in Allentown itself.
Can I get a Tolls Cashback refund on my Thrifty hire in Allentown?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Thrifty hire in Allentown and any toll roads you use in the area, including the Pennsylvania Turnpike.
Hola Car Rentals will reimburse the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).
To claim your Tolls Cashback after returning your Thrifty vehicle in Allentown:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is there a young driver surcharge for drivers under 25 at Thrifty in Allentown?
Yes, Thrifty in Allentown applies a young driver surcharge for renters between the ages of 21 and 24. The standard Thrifty underage fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period.
Drivers must be at least 21 years old to hire from Thrifty in Allentown. Renters under 25 are also subject to vehicle class restrictions, meaning certain categories such as full-size SUVs, premium, luxury, convertible, and minivan classes are typically not available to under-25 drivers.
If you are 21 to 24 years old and hiring from Thrifty in Allentown, plan to select from smaller categories such as economy, compact, or intermediate vehicles to avoid availability issues at the counter.
The young driver surcharge is paid directly at the Thrifty counter in Allentown and is not included in your prepaid booking rate. Budget for this additional daily fee when comparing total hire costs.
How does the fuel policy work for Thrifty hires in Allentown?
Thrifty hires in Allentown follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Thrifty vehicle in Allentown, refuel within approximately 10 miles of the return location at 1523 Lehigh St so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the car below the recorded starting level, Thrifty may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee on top of the fuel cost
Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate separate charges. Always confirm the correct fuel type for your vehicle at the Thrifty counter in Allentown before driving away.
What is the security deposit amount for a Thrifty hire in Allentown?
When picking up your Thrifty hire in Allentown, a temporary authorisation hold will be placed on your credit card at the counter. For standard vehicles hired in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Thrifty location in Allentown.
The hold is not a charge. It temporarily reduces your available credit until the hire agreement is closed and your bank releases the authorisation, which can take up to 15 business days after vehicle return.
Important requirements for the deposit at the Thrifty counter in Allentown:
- A physical, major credit card with the main driver’s name printed on the card is required
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- The card must have sufficient available credit to cover the hold amount plus any expected charges
Even if you prepaid your Thrifty booking in Allentown, you must still present a physical credit card at pickup for the deposit. Bring a backup credit card in case your primary card is declined.
Does Travel Assistance cover a breakdown in my Thrifty hire car near Allentown?
Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can help if you experience an emergency during your Thrifty hire in Allentown or while driving in the surrounding Pennsylvania region.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is designed for emergencies such as a medical incident while driving near Allentown, not for mechanical issues with the Thrifty vehicle itself. For vehicle breakdowns, contact the Thrifty roadside assistance line listed on your hire agreement.
To reach Travel Assistance at any time, call +1 888 980 9992 (toll-free, available 24 hours a day, 7 days a week), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: This benefit does not apply to residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits that apply to your Thrifty hire in Allentown.
Do red light cameras in Allentown affect my Thrifty hire car?
Yes, Allentown uses red light cameras at certain high-traffic intersections, and fines from these cameras can be billed to the registered owner of the vehicle, which in the case of a Thrifty hire in Allentown means the hire company. Thrifty will then pass the fine on to you, typically along with an administrative processing fee, charged to the credit card on file after your hire ends.
Fines for red light violations in Allentown are reported to be over US$100 per incident. Unlike moving violations issued by a police officer, red light camera fines do not add points to your driving record, but the financial charge still applies.
To avoid these charges during your Thrifty hire in Allentown:
- Come to a complete stop at all red lights before the stop line
- Be especially attentive at busy intersections in downtown Allentown, where one-way streets and camera enforcement are concentrated
- Allow extra stopping distance, as the one-way street grid in downtown Allentown can create unfamiliar traffic flow patterns
Post-hire charges for fines or tickets are not covered by any Hola Car Rentals guarantee and remain the renter's responsibility under the Thrifty hire agreement.
Can I return my Thrifty hire in Allentown to a different city?
Yes, one-way hires are possible with Thrifty, allowing you to pick up in Allentown and return the vehicle to a different location, though a drop-off fee may apply depending on the route.
When booking a one-way Thrifty hire from Allentown, the drop-off fee, if applicable, will be shown during the booking process under the section labelled as charges due at the destination. This fee is route-specific and varies based on the distance between cities, the vehicle class selected, and seasonal demand.
Common patterns for one-way hires from Allentown include:
- Allentown to another Pennsylvania city such as Philadelphia: a drop-off fee typically applies
- Allentown to a different state: a drop-off fee is common and may be higher for longer distances
- Cross-border one-ways (for example, into Canada): often restricted or subject to special partner approval
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. If the Thrifty counter in Allentown charges a different amount than shown on your confirmation, keep all paperwork and contact support after the hire ends.
To confirm availability and pricing for a specific one-way route from Allentown, search with your intended drop-off location during the booking process.
How do I add an additional driver to my Thrifty hire in Allentown?
Yes, you can add an additional driver to your Thrifty hire in Allentown, either as part of your rate or for a fee paid at the counter.
For Thrifty in Allentown, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.
To add an additional driver at the Thrifty counter in Allentown:
- The additional driver must be present at pickup with a valid, physical driver’s licence
- If their licence uses a non-Latin alphabet (such as Arabic, Chinese, or Cyrillic), they must also present an International Driving Permit
- Both the main driver and the additional driver must sign the hire agreement
- The additional driver must meet the minimum age requirements; drivers aged 21 to 24 may be subject to a young driver surcharge
Only drivers listed on the Thrifty hire agreement in Allentown are covered by the vehicle's protections such as CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections entirely. You cannot add a driver remotely by phone or chat alone; they must appear in person at the Allentown counter.
What insurance coverage is included in my Thrifty booking in Allentown?
The insurance coverage included in your Thrifty hire in Allentown depends on the rate plan selected when booking through Hola Car Rentals. Check your booking confirmation for the specific protections listed.
Common coverage types available for Thrifty hires in Allentown include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving. In Pennsylvania, not all hire locations are required to include state-minimum liability by default, so confirm this is on your agreement
CDW and LDW do not cover third parties. LIS does not cover damage to the Thrifty vehicle itself. These are separate protections and ideally both should be active on your Allentown hire agreement.
Common exclusions regardless of coverage include: driving under the influence, off-road use, unauthorized drivers, and late incident reporting. Always review the full terms on your Thrifty hire agreement in Allentown at pickup and confirm all named drivers are listed before signing.
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