VERIFIED REVIEWS
Frequently Asked Questions
What does my SUV rental in Louisiana through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Louisiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Louisiana.
Will I face unexpected charges when I rent an SUV in Louisiana through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Louisiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Louisiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my SUV rental in Louisiana?
To pick up your SUV rental in Louisiana, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any Louisiana SUV rental counter. A debit or prepaid card cannot be used for the security hold, so bring a major credit card with sufficient available credit.
Is a credit card required to rent an SUV in Louisiana?
Yes, a major credit card is required to rent an SUV in Louisiana. The rental partner will place a temporary authorization hold on the card at pick-up to cover potential incidentals.
The card must meet these requirements:
- It must be a major credit card (not a debit, prepaid, or virtual card)
- The driver's name must be printed on the physical card
- The card must be in the main driver's name
- You must present the physical card at the counter; digital wallets are not accepted for the deposit
For SUV rentals in Louisiana, holds on standard vehicles are typically around US$300 to US$400, though the exact amount varies by rental brand, location, and vehicle class. Premium or larger SUV categories may carry a higher hold.
After you return the SUV, the hold is released, but your bank controls when the credit becomes available again, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined.
What is the minimum age to rent an SUV in Louisiana?
The minimum age to rent an SUV in Louisiana without a surcharge is 25. Drivers aged 21 to 24 can rent in Louisiana but will be charged a daily young-renter surcharge, and most SUV categories are restricted to renters aged 25 and older.
Key points for younger drivers renting an SUV in Louisiana:
- Drivers under 21 are generally not permitted to rent
- Drivers aged 21 to 24 pay a daily underage fee that varies by rental brand and location
- Full-size SUVs, premium SUVs, and specialty vehicles are typically restricted to drivers 25 and older
- Compact and intermediate SUV categories are more likely to be available to drivers aged 21 to 24
If you are from Latin America or the Caribbean and are aged 21 to 24, certain Avis and Budget rates in Louisiana may waive the underage fee for the main driver on eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.
Louisiana follows the standard U.S. policy, so the young-renter surcharge disappears once the main driver turns 25.
How do tolls work when driving an SUV rental in Louisiana?
Louisiana has cashless toll roads, meaning there are virtually no cash toll booths. Your SUV rental will come equipped with an electronic toll device or use plate-based billing, so tolls are tracked automatically as you drive.
At the counter when picking up your Louisiana SUV, you have two options:
- Purchase an unlimited toll package, typically priced between US$11 and US$25 per rental day depending on the brand, which covers all tolls for a fixed daily fee
- Decline the package and pay per use, in which case the rental company will charge you the actual toll amount plus an administrative processing fee per transaction
If you plan to drive major routes such as I-10 or I-20 in Louisiana, toll charges may apply on certain segments. Toll charges are often posted after the rental ends, so it is normal to see a charge on your card days or even weeks after returning the SUV.
To avoid duplicate charges, inform the counter agent if you bring your own transponder and ask them to deactivate the vehicle's default device.
Can I get tolls cashback on my SUV rental in Louisiana?
Yes, all SUV rental bookings in Louisiana made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
How to claim your Tolls Cashback after your Louisiana SUV rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
For example, if your Louisiana SUV booking total was US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40 in tolls, you receive US$25 (the cap). This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim the reimbursement afterward.
What fuel policy applies to SUV rentals in Louisiana?
SUV rentals in Louisiana follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow for your Louisiana SUV rental:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before returning the SUV
If you return the SUV below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee. SUVs generally have larger fuel tanks than sedans, so the cost of a shortfall can be significant.
If the SUV was not full at pick-up, ask the agent to record the exact level on the agreement and return it at that same level.
Are there any road or usage restrictions for renting an SUV in Louisiana?
Louisiana's public roads, including interstates such as I-10 and I-20, are paved and suitable for standard SUV rentals. There are no state-specific restrictions that apply exclusively to SUV rentals in Louisiana beyond the standard rental agreement terms.
However, the rental agreement for your Louisiana SUV will include standard usage restrictions that apply regardless of the state:
- Off-road use is prohibited; SUVs rented in Louisiana must stay on paved public roads
- Towing, rideshare use, and commercial use are not permitted
- The vehicle must pass a safety inspection with valid registration and plates, which the rental partner handles
- Utility terrain vehicles (UTVs) are a separate category with strict Louisiana regulations and are not the same as a rental SUV
Louisiana's terrain is primarily flat and urban, so a standard rental SUV is well suited for everyday driving across the state. Flooding can affect road conditions in some areas, particularly near bayous and low-lying zones, so monitor local weather and road advisories during your trip.
If you plan to drive your Louisiana SUV across state lines, confirm that cross-border travel is permitted under your rental agreement before departing.
Can I add an additional driver to my SUV rental in Louisiana?
Yes, you can add an additional driver to your SUV rental in Louisiana, either at no cost if your rate includes it or for a daily fee paid at the counter.
Daily fees when not included in your rate:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Requirements for adding a driver to your Louisiana SUV rental:
- The additional driver must be present at pick-up with a valid driver's license
- They must meet the minimum age requirements for Louisiana (25 without a surcharge; 21 to 24 with a young-renter fee)
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the Louisiana SUV, coverage may be void.
Does travel assistance cover me if my SUV breaks down in Louisiana?
Yes, most SUV rental bookings include travel assistance through Terrawind Global Protection, which can help if you experience an emergency during your Louisiana rental, such as a breakdown on a remote stretch of I-10 or a medical situation away from a major city.
Core benefits typically included:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call the toll-free number listed on your booking confirmation or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Provide your full name, your Hola Car Rentals confirmation number, your location in Louisiana, and a description of the situation.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Pre-existing medical conditions are excluded. Always check your booking confirmation for the exact terms that apply to your Louisiana SUV rental.
What insurance options are available for an SUV rental in Louisiana?
When renting an SUV in Louisiana, two main types of coverage are relevant: damage protection for the vehicle and liability protection for third parties.
Collision Damage Waiver or Loss Damage Waiver (CDW/LDW):
- Reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism
- A deductible may apply unless your confirmation explicitly states zero deductible
- Does not cover tires, undercarriage, roof, or keys unless specifically included
- Does not cover damage you cause to other vehicles or people
Third-Party Liability (LIS/ALI/SLI):
- Covers bodily injury and property damage you may cause to others while driving the Louisiana SUV
- Some U.S. states require a minimum level of liability, but not all do; Louisiana renters are strongly encouraged to add supplemental liability coverage
- Does not cover damage to the rental SUV itself
Both coverages apply only to drivers named on the rental agreement. If someone not listed drives the SUV in Louisiana, coverage may be void. Review your booking confirmation to see which protections are included in your rate and whether a deductible applies.
Can I pick up my SUV rental in Louisiana and return it in a different city?
Yes, one-way SUV rentals in Louisiana are possible, but a drop-off fee may apply depending on the route, rental brand, and vehicle class.
How one-way fees work for Louisiana SUV rentals:
- Returning the SUV to a different city or airport within Louisiana or to another state typically triggers a drop-off fee
- The fee varies by route, distance, season, and SUV class; larger or premium SUVs often carry higher repositioning fees
- The fee is shown during the booking process under the section labeled as amounts due at the destination and will also appear on your booking confirmation
- This fee cannot be prepaid and is paid directly to the rental partner at pick-up or return
Some same-city routes, such as picking up at an airport and returning downtown in the same city, may not carry a drop-off fee. Always check the booking details page before confirming your Louisiana SUV reservation to see whether a drop-off fee applies to your specific route.
If you change your return location after booking, the rental may be repriced and the drop-off fee recalculated. Cross-border one-way trips, such as returning the SUV in another country, may be restricted or require prior approval from the rental partner.
How do I find the rental counter when picking up my SUV in Louisiana?
When picking up your SUV rental in Louisiana, the process depends on whether your location is at an airport or a city branch.
At Louisiana airports such as Louis Armstrong New Orleans International Airport or Baton Rouge Metropolitan Airport:
- Confirm the operating brand shown on your booking confirmation (for example, Avis, Hertz, Alamo, Enterprise, Budget, or another partner)
- Follow the car rental signs inside the terminal or look for a consolidated rental car center, which may require a short shuttle or tram ride from the terminal
- Match the brand name on your confirmation to the signage at the rental car area
- If the brand operates from another brand's counter (common with franchise arrangements), ask airport staff or use a courtesy phone for directions
At city locations in Louisiana such as New Orleans or Baton Rouge:
- Use the exact address from your booking confirmation
- Confirm counter hours in advance, as city locations may have shorter operating hours than airport counters
Bring all required documents to the counter: your driver's license, credit card with your name printed on it, passport, and booking confirmation. If you arrive after hours, review your confirmation for after-hours key-drop instructions specific to your Louisiana SUV pickup location.
What happens if I return my Louisiana SUV rental late?
If you return your Louisiana SUV rental after the agreed drop-off time, the rental partner may charge you for extra time. Most locations offer a grace period of approximately 30 minutes, but this is not guaranteed at every Louisiana location.
What to expect with a late SUV return in Louisiana:
- Returning within the grace period (typically 30 minutes) usually results in no extra charge, though this varies by brand and location
- Returning beyond the grace period may trigger charges for additional hours or a full extra day, depending on the rental agreement
- Some partners also apply a late fee on top of the extra time charge
If you know you will be late returning the Louisiana SUV, contact the rental partner as early as possible using the number on your rental agreement. You may also be able to request a formal extension through your booking, though this is subject to availability and may reprice the rental.
Returning the SUV earlier than agreed does not automatically generate a refund; early return policies vary by partner and rate type. Always confirm the exact drop-off time on your Louisiana SUV rental agreement and plan your return accordingly, including time to refuel before arriving at the return location.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe