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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Kansas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Kansas, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Kansas.
Will I face unexpected charges at the Payless counter in Kansas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Kansas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Kansas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Payless car rental locations in Kansas?
Payless operates several locations across Kansas to serve different areas of the state.
- Dwight D. Eisenhower National Airport (ICT) in Wichita: 2280 S Eisenhower Airport Pkwy, KS 67209. This is the main airport location in Kansas and the busiest airport in the state.
- East Lawrence: 1216 E 23rd St, KS 66046.
- Kansas City (State Ave): 8345 State Ave, KS 66112.
- Merriam: 7300 W Frontage Rd, KS 66203.
Note that Kansas City International Airport (MCI) is located across the state line in Missouri, not in Kansas. If your flight arrives at MCI, the Payless counter there is at 1 Nassau Circle, MO 64153, with shuttle service available. Always confirm the exact pickup address on your booking confirmation before traveling to the counter.
What are the Payless counter hours at Wichita's Eisenhower Airport in Kansas?
The Payless counter at Dwight D. Eisenhower National Airport (ICT) in Wichita, Kansas operates on the following schedule:
- Sunday through Friday: 7:00 AM to 12:00 AM (midnight)
- Saturday: 8:00 AM to 11:00 PM
If you are picking up a Payless vehicle at the off-airport Kansas City location on State Ave, hours are shorter: Monday through Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 10:00 AM to 2:00 PM.
No confirmed after-hours key-drop service has been documented for Kansas Payless locations, so plan your arrival within operating hours. If your flight is delayed, Payless will generally hold your reservation for up to 24 hours from the original pickup time. Delays beyond 24 hours may result in the booking being forfeited without a refund, so contact support promptly if your travel plans change significantly.
How do tolls work on the Kansas Turnpike when renting a Payless car?
The Kansas Turnpike, also known as the Ike, is the main toll road system you will encounter when driving a Payless rental car across Kansas. It runs from the Oklahoma border in the south to the Nebraska border in the north, passing through Wichita, Topeka, and Lawrence.
Payment options on the Kansas Turnpike include:
- Cash or major credit card at most toll plazas
- K-Tag, Kansas's electronic transponder system
- Other compatible transponders (note: E-ZPass is not accepted on the Kansas Turnpike)
One important exception: Exit 53A in Wichita is a cashless-only plaza. If you drive through it without a K-Tag, you must pay online using your license plate number within 10 days to avoid a violation fee.
Tolls are distance-based, calculated by your entry and exit points and your vehicle class. You receive a ticket on entry and pay at the exit plaza.
Your Payless rental vehicle in Kansas will typically include an electronic toll device. At the counter you can choose an unlimited toll package (generally US$11 to US$25 per day depending on the program) or pay per use, where actual tolls plus administrative fees are billed to your card after the rental. If you drive a cashless plaza without enrolling, a mailed bill or online payment option will be triggered, and non-payment can result in violation rates.
Can I get cashback on Kansas Turnpike tolls paid during my Payless rental?
Yes, you can get cashback on tolls paid on the Kansas Turnpike or any other toll road during your Payless rental in Kansas through the Hola Car Rentals Tolls Cashback benefit, which is included with every booking.
Here is how it works:
- You pay tolls normally during your rental, whether through the Payless toll program or directly at the plaza.
- After returning the vehicle, submit a claim within 30 days by emailing [email protected].
- The refund is the lesser of the total tolls you paid or 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25.
To claim, include in your email:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at the Payless counter in Kansas
- A receipt or statement showing the toll charges paid (toll agency invoice, transponder statement, or itemized rental invoice)
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Payless rental car in Kansas?
When collecting your Payless rental car in Kansas, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name. Digital copies are not accepted.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted for the deposit.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Kansas from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents must be physical originals. Payless staff at Kansas locations will not accept digital versions shown on a phone or tablet.
Is there a young driver surcharge for Payless rentals in Kansas?
Yes, a young driver surcharge applies to Payless rentals in Kansas for drivers under 25 years old.
In the United States, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent with Payless in Kansas but will be charged a daily young-renter fee. The Payless rate for additional drivers also requires that any additional driver be at least 25 years old at the time of pickup.
Key points to keep in mind:
- Payless charges US$13 per rental day for an additional driver, plus taxes, with a maximum of US$65 plus taxes. This is separate from any young-driver surcharge on the main driver.
- Certain vehicle classes are restricted to drivers 25 and older, including full-size, SUV, minivan, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.
- Kansas does not fall under the New York or Michigan exceptions that require rentals to drivers as young as 18.
If you are between 21 and 24 and renting a Payless vehicle in Kansas, Budget for the daily surcharge and confirm eligible vehicle classes when booking.
How does the security deposit work for a Payless rental in Kansas?
When you pick up your Payless rental car in Kansas, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicles rented in the United States, typical holds range from US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Payless in Kansas may apply a different amount, so ask the agent to confirm the authorization before they swipe your card.
Important requirements:
- The credit card must be a major credit card (not a debit card, prepaid card, or virtual card) with the driver's name printed on the card.
- The card must be in the main driver's name and presented physically at the counter.
- You must have sufficient available credit to cover both the hold and any expected charges.
After you return the Payless vehicle in Kansas, the hold is released. Your bank or card issuer controls when it reappears as available credit, which can take up to 15 business days. Bringing a backup credit card is always a good idea in case your primary card is declined.
What insurance coverage do I need for a Payless rental in Kansas?
When renting a Payless car in Kansas, there are two main types of coverage to consider, and they protect different things.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Payless rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other people or their property.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Kansas. Some U.S. states require rental companies to include state-minimum liability, but not all states do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your rental for full protection.
Additional optional coverages available at the Payless counter in Kansas may include:
- Personal Accident Insurance (PAI) for your own injuries
- Personal Effects Coverage (PEC) for your belongings
- Premium Roadside Assistance
Check your booking confirmation to see which coverages are already included in your rate before accepting anything at the counter.
What is the fuel policy for Payless rentals in Kansas?
Payless rentals in Kansas follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Payless vehicle in Kansas with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Some Payless counter locations in Kansas may offer a prepaid fuel option at pickup. If you accept it, you pay for a full tank upfront and do not need to refuel before return, but any unused fuel is generally non-refundable. Declining this option and refueling yourself near the return point is usually the better value.
Can I add an additional driver to my Payless rental in Kansas?
Yes, you can add an additional driver to your Payless rental in Kansas, but fees and age rules apply.
When the additional driver fee is not included in your rate, Payless charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period. Check your booking confirmation to see if an additional driver is already included in your rate.
Requirements for adding a driver at the Payless counter in Kansas:
- The additional driver must be physically present at pickup to show a valid driver's license and sign the rental agreement.
- For Payless in Kansas, additional drivers must be at least 25 years old at the time of pickup.
- The additional driver must meet the same document requirements as the main driver, including an International Driving Permit if their license uses a non-Latin alphabet.
Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. If someone not listed on the Payless contract drives the vehicle in Kansas, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a Payless branch to update the agreement.
Can I pick up a Payless car in Kansas and return it in a different city?
Yes, one-way rentals with Payless in Kansas are possible, but a drop-off fee may apply depending on your route.
The drop-off fee is route-specific and varies by the cities involved, the vehicle class, the season, and Payless's own repositioning costs. Common patterns to expect:
- Returning within the same city, for example picking up at the Wichita Eisenhower Airport location and dropping off at another Wichita location, often carries no drop-off fee.
- Returning to a different Kansas city, such as picking up in Wichita and dropping off in Kansas City, typically triggers a one-way fee.
- Cross-state returns may be restricted or carry higher fees depending on Payless's policies for that route.
During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the section labeled as charges due at the destination. This fee cannot be prepaid and is paid directly to Payless at the counter in Kansas.
If you need to change your drop-off location after booking, be aware that the route will be repriced and the drop-off fee may change. Always confirm the fee shown on your booking confirmation matches what the Payless agent presents at pickup.
Does travel assistance cover a breakdown on the Kansas Turnpike with a Payless rental?
Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident on the Kansas Turnpike or other roads in Kansas during your Payless rental.
The travel assistance benefit typically covers:
- Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week, contact Terrawind directly:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number, your location on the Kansas road network, and a brief description of the situation ready.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. For roadside assistance specific to the Payless vehicle itself in Kansas, use the roadside number provided on your rental agreement.
Are there airport surcharges or extra fees at Payless locations in Kansas?
Yes, renting a Payless car at an airport location in Kansas, such as Dwight D. Eisenhower National Airport (ICT) in Wichita, typically includes airport-related surcharges on top of the base rental rate.
Common fees added at airport Payless counters in Kansas include:
- Airport Concession Recovery Fee (ACRF): a percentage charged by the airport for operating on airport premises
- Customer Facility Charge (CFC): a flat daily fee that funds the rental car facility at the airport
- State and local rental taxes specific to Kansas
Off-airport Payless locations in Kansas, such as the Kansas City State Ave location or the Merriam location, generally do not carry the airport concession fee, which can make the base rate meaningfully lower. However, you will need to arrange your own transportation from the airport to those locations.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Payless counter in Kansas. If your confirmation states that taxes and fees are included, you should not be billed again for those items at pickup. The No Extra Charges© guarantee from Hola Car Rentals protects you if a fee that was marked as included is incorrectly charged at the counter.
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