VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Atlanta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Atlanta, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Atlanta.
Will I face unexpected charges at the Payless counter in Atlanta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Atlanta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Atlanta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Atlanta Hartsfield-Jackson Airport?
The Payless counter at Atlanta Hartsfield-Jackson Airport (ATL) is located at the Rental Car Center, 2200 Rental Car Center Parkway, Atlanta, GA 30337.
To reach it after landing, follow these steps:
- Exit baggage claim and follow airport signs to the SkyTrain
- Ride the SkyTrain to the Rental Car Center station
- Take the escalator down to the second-floor customer service area where the Payless counter is located
Note that ongoing airport construction may affect signage and walkways, so allow extra time. The Payless counter at Atlanta ATL operates 24 hours a day, seven days a week, so you can pick up your vehicle regardless of your arrival time. Shuttle services are also provided from the Payless counter back to the ATL terminals at the end of your rental.
Does the Payless counter at Atlanta ATL operate 24 hours?
Yes, the Payless counter at Atlanta Hartsfield-Jackson Airport operates 24 hours a day, every day of the week (Sunday through Saturday, 00:00 to 23:59).
This means you can pick up your Payless rental in Atlanta regardless of whether your flight arrives early in the morning, late at night, or at any hour in between. There is no need to worry about after-hours restrictions at this location.
Keep in mind that the Rental Car Center is accessed via the SkyTrain from the main terminal, so factor in a few extra minutes of transit time when planning your pickup, especially if airport construction is affecting walkways or signage.
Are there toll roads near Atlanta and how do they work for a Payless rental?
Atlanta does not have traditional toll roads, but the metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes on several major interstates. These lanes are entirely cashless and relevant to any Payless rental in Atlanta.
Key Express Lane corridors include:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on congestion
- I-85 Extension (10 miles, toward Suwanee and Buford): minimum US$0.10 per mile
- I-75 Express Lane (12 miles, toward Stockbridge and McDonough): minimum US$0.10 per mile
- Northwest Corridor Express Lane (I-75 and I-575, toward Marietta and Kennesaw): minimum US$0.10 per mile
The primary transponder system is Peach Pass. Compatible alternatives include SunPass and Quick Pass. Vehicles with three or more occupants may use Peach Pass lanes toll-free.
Your Payless rental vehicle in Atlanta will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, in which case the actual toll plus an administrative processing fee will be charged to your card after the rental ends. Driving in Express Lanes without a recognized transponder or plate-based billing arrangement is a violation and will result in additional fees.
Can I get toll cashback on my Payless rental in Atlanta?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Payless rental in Atlanta.
Atlanta's Georgia Express Lanes use dynamic pricing and are fully cashless, so toll charges can add up depending on which corridors you use. The Tolls Cashback benefit helps offset those costs.
To claim your cashback:
- Email [email protected] within 30 days of returning your Payless vehicle in Atlanta
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Payless counter, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts or transponder statements handy throughout your Atlanta trip.
What documents do I need to pick up a Payless rental car in Atlanta?
To collect your Payless rental in Atlanta, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Atlanta. Debit cards and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit for a Payless rental in Atlanta?
When picking up your Payless rental in Atlanta, a temporary authorization hold will be placed on your major credit card at the counter. For standard vehicles at U.S. locations, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and the specific Payless location at Atlanta ATL.
Important points to keep in mind:
- The hold is a temporary authorization, not a charge. It reduces your available credit until released after you return the vehicle
- Only a major credit card with the driver's name printed on the card is accepted. Debit cards and prepaid cards are not accepted for the deposit
- Your bank controls how quickly the hold is released after drop-off, which can take up to 15 business days
- Premium or specialty vehicle classes may carry a higher hold amount
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization at the Atlanta Payless counter.
Are there confusing highways or interchanges I should know about when driving a Payless rental in Atlanta?
Yes, Atlanta has several road features that regularly catch first-time drivers off guard, and knowing about them before you drive your Payless rental can save you stress.
- Spaghetti Junction (I-85 and I-285, northeast Atlanta): a multi-level stack interchange with tangled ramps that is widely considered one of the most complex interchanges in the country. Plan your lane position well in advance
- Downtown Connector (I-75 and I-85 concurrency through downtown Atlanta): up to 10 lanes wide with extreme congestion, metered entrance ramps on most approaches, and tight weave sections that can trap unfamiliar drivers
- Diverging Diamond Interchanges (DDIs) north of Atlanta, including the I-85 and Jimmy Carter Boulevard interchange: traffic briefly crosses to the opposite side of the road after the ramp, which can feel counterintuitive. Follow lane markings carefully and do not attempt U-turns to re-enter
Atlanta also uses red-light cameras at high-crash intersections and expanding school zone speed cameras on arterials such as Cascade Road and Memorial Drive. School zone cameras activate during school hours and can issue citations for speeds 10 or more mph over the posted limit. Watch for flashing beacon signs indicating active school zones when driving your Payless rental around Atlanta.
What is the fuel policy for a Payless rental in Atlanta?
Payless rentals in Atlanta follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Follow these steps to avoid fuel fees:
- At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Atlanta Rental Car Center
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a service fee. Returning the tank full is always the most cost-effective option. If the vehicle was not full at pickup, ask the Payless agent in Atlanta to note the exact level on the agreement so you only need to match that level on return.
Does travel assistance cover a breakdown in my Payless rental on Atlanta highways?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience an incident while driving your Payless rental on Atlanta's busy interstates or surrounding highways.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while driving your Payless rental in Atlanta, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Note that this benefit does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). This coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
Can I add an additional driver to my Payless rental in Atlanta?
Yes, you can add an additional driver to your Payless rental in Atlanta, but the additional driver must be present at the Payless counter at Atlanta ATL during pickup to show a valid driver's license and sign the rental agreement.
Whether a fee applies depends on your booking:
- If your confirmation shows additional driver included, the first extra driver is covered at no extra cost
- If not included, Payless charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes
For Payless rentals in Atlanta, additional drivers must generally be at least 25 years old at the time of pickup. Drivers aged 21 to 24 may not be accepted as additional drivers or may be subject to a young-driver surcharge depending on location rules.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Payless vehicle in Atlanta without being named on the contract may void those coverages and result in additional charges.
Can I pick up a Payless rental in Atlanta and return it in a different city?
Yes, one-way rentals are possible with Payless in Atlanta, but a drop-off fee typically applies when you return the vehicle to a different location than where you picked it up.
The fee varies depending on the route, distance, vehicle class, and season. When booking, the drop-off fee will appear under the To pay at destination section on the details page if it applies to your specific route. Common patterns include:
- Same-city airport to downtown Atlanta: often no drop-off fee
- Atlanta to another city in Georgia or a neighboring state: a drop-off fee usually applies
- Long-distance or cross-country routes: fees are typically higher and some routes may not be permitted
Cross-border one-way rentals, such as returning a Payless vehicle from Atlanta into Canada or Mexico, are generally restricted or carry significant fees. Always confirm your specific route during the booking process and review your confirmation to verify the drop-off fee amount before pickup.
What is the minimum age to rent a car with Payless in Atlanta?
The minimum age to rent a Payless car in Atlanta without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee on top of the base rate.
Key points for younger drivers renting with Payless in Atlanta:
- Drivers aged 21 to 24 are subject to a young-renter surcharge at the Payless counter
- Most vehicle classes such as full-size sedans, SUVs, minivans, premium, and luxury categories are restricted to drivers 25 and older
- Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories
- Georgia is not one of the states (New York and Michigan) where rental companies are required by law to rent to drivers aged 18 and older
All standard requirements still apply regardless of age: a valid driver's license, a major credit card in the main driver's name for the deposit, and any applicable IDP if your license uses a non-Latin alphabet. If you are unsure about eligibility for your specific Payless booking in Atlanta, contact Hola Car Rentals customer service via WhatsApp at +1 786 999-8312.
Does insurance cover damage to my Payless rental car in Atlanta?
Coverage for damage to your Payless rental in Atlanta depends on whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your booking.
CDW/LDW typically covers:
- Damage to the rental vehicle from a collision or covered incident
- Theft or vandalism of the Payless vehicle
- Repairs or the vehicle's value up to policy limits, minus any applicable deductible
CDW/LDW does not cover:
- Damage or injury you cause to third parties (that requires LIS/SLI liability coverage)
- Prohibited use such as off-road driving, DUI, or use by an unauthorized driver
- Items often excluded by default such as tires, wheels, undercarriage, and roof damage
Check your booking confirmation to confirm whether CDW/LDW is included and what deductible applies. At the Payless counter in Atlanta, review the rental agreement to verify coverage is active before driving away. If an incident occurs, prioritize safety, contact local authorities if needed, and notify Payless immediately using the number on your rental agreement. Prompt reporting is required to keep coverage valid.
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