National Car Hire
Anchorage

Hola Car Rentals is the only premium partner of the top car hire brands operating in Anchorage, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Anchorage.

No. With Hola Car Rentals, all costs and charges for your booking in Anchorage are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Anchorage charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National Car Hire counter at Anchorage is located at Ted Stevens Anchorage International Airport (ANC), consolidated with other major brands at 5000 W International Airport Rd, Anchorage, AK 99502. The Rental Car Centre is situated across from the South Terminal.

To reach the National counter after landing:

• Follow signs from baggage claim towards the Rental Car Centre
• Free shuttle buses run every 15 minutes between the South Terminal, North Terminal, and the Rental Car Centre
• The shuttle stop is clearly marked outside the terminal

Counter hours for National at Anchorage run from 5:30 AM to 2:30 AM daily, with overnight service available between midnight and 2:30 AM on select days. Allow 20 to 45 minutes from landing to driving away, depending on baggage claim wait times and shuttle timing. Completing online check-in before arrival can speed up the process at the National counter.

Yes, after-hours returns are available for National Car Hire at Anchorage. Ted Stevens Anchorage International Airport (ANC) supports 24-hour vehicle returns through designated key drop boxes located in the hire car garage.

To complete an after-hours return at Anchorage:

• Park the vehicle in the designated National or consolidated hire car lot at the Rental Car Centre (second floor of the garage for some brands)
• Deposit the keys in the after-hours key drop box at the National return area
• Take photos of the vehicle condition, fuel gauge, and odometer before leaving
• Keep any fuel receipts in case of a dispute
• Free shuttle buses run every 15 minutes back to the South and North Terminals

Note that after-hours drop-offs at Anchorage mean the vehicle will not be formally inspected until the next business day. Any damage or fuel discrepancy noted at that point may still result in a charge, so documenting the car's condition thoroughly before leaving the lot is strongly recommended.

Alaska has almost no toll roads, but there is one important exception that National Car Hire customers driving from Anchorage should know about: the Anton Anderson Memorial Tunnel, also called the Whittier Tunnel.

Key facts about this toll:

• The Whittier Tunnel is Alaska's only tolled road and the longest highway tunnel in North America at 2.5 miles, connecting Whittier to Highway 1 near Anchorage
• The toll is cash-only at a manned booth; no electronic transponders, E-ZPass, or cashless systems operate here
• The standard toll for a 2-axle passenger car is US$13 each way
• Hire toll programmes such as PlatePass or e-Toll offered by National and other brands do not apply to this tunnel, since it requires direct cash payment at the booth
• There are no congestion charges, emissions zones, or other road fees anywhere in Alaska

If you plan to drive to Whittier from Anchorage in your National hire vehicle, bring cash. No automatic billing or violations occur if you simply pay at the booth as required.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, and this benefit applies to National Car Hire customers driving in and around Anchorage.

Because Alaska has only one tolled road (the Whittier Tunnel, which charges US$13 in cash per crossing), the Tolls Cashback benefit is especially useful if you drive through that tunnel during your Anchorage hire. You pay the cash toll at the booth as normal, then claim reimbursement afterwards.

How to claim:

• Email [email protected] within 30 days of returning your National vehicle in Anchorage
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or proof of the toll payment

The refund covers the lesser of your actual toll costs or up to 5% of your total booking value. For example, if your booking total is US$400, the cap is US$20. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

To pick up your National Car Hire at Anchorage, you must present the following physical documents at the counter:

• A valid, unexpired driver's licence with a photo (original physical copy; digital licences are not accepted)
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from outside the United Kingdom

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English languages that do use Roman letters, an IDP is strongly recommended but not strictly required at the National counter in Anchorage.

The IDP is a translation document only and is never valid on its own. Obtain it in your home country before travelling, as it cannot be issued abroad. All documents must be physical originals; no photocopies or digital versions are accepted.

It depends on your licence. For a National Car Hire pickup in Anchorage, an International Driving Permit (IDP) is mandatory if your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, you must carry both your original licence and the IDP.

If your licence is in a non-English language but does use Roman letters, such as German, Spanish, or Portuguese, an IDP is strongly recommended but not strictly required at the National counter in Anchorage.

Important points to keep in mind:

• The IDP is a translation document only; it is not a standalone licence and will not be accepted without your original licence
• You must obtain the IDP in your home country before travelling to Anchorage; it cannot be issued in the United Kingdom
• A valid, unexpired foreign driver's licence with a photo is generally accepted at National in Anchorage for visitors
• Some locations may also request a passport or additional government-issued ID alongside your licence

When in doubt, obtaining an IDP before your trip to Anchorage is the safest approach.

The minimum age to hire a car with National in Anchorage is 21 years old. However, drivers under 25 are subject to a young-renter surcharge paid at the counter.

Key age rules for National Car Hire at Anchorage:

• Drivers aged 21 to 24 can hire but will pay a daily young-renter surcharge of approximately US$15 per day plus applicable taxes
• Drivers 25 and older are not subject to any underage fee
• Certain vehicle classes, including full-size SUVs, premium, luxury, minivans, and convertibles, are typically restricted to renters aged 25 and older
• For drivers under 25 in Anchorage, economy, compact, and intermediate sedan or SUV categories are generally the available options

Alaska is not one of the states (such as New York or Michigan) that legally requires hires to drivers aged 18 and older, so the National standard policy applies at Anchorage. Always confirm the surcharge amount and eligible vehicle classes on your booking confirmation before arriving at the Anchorage counter.

Yes, a major credit card is required to pick up your National Car Hire in Anchorage. The card must be a physical card in the main driver's name, with the driver's name printed on it, and must have sufficient available credit to cover the security deposit hold.

Important details about the deposit at Anchorage:

• Typical security holds for standard vehicles in the United Kingdom range from US$300 to US$400, though the exact amount is set by National at the Anchorage counter and may vary by vehicle class
• The hold is a temporary authorisation, not a charge; it reduces your available credit until released after the hire ends
• Your bank controls how quickly the hold is released after return, which can take up to 15 business days
• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit

Even if you prepaid your booking, you must still present a physical credit card at the National counter in Anchorage. Bringing a backup credit card in your name is recommended in case your primary card is declined.

Most bookings made through Hola Car Rentals for National Car Hire in Anchorage include travel assistance coverage provided by Terrawind Global Protection. Given that Anchorage is a remote destination with long distances between services, this benefit can be particularly valuable if an unexpected situation arises during your hire period.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this coverage. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your specific booking confirmation for the exact terms and coverage limits that apply to your Anchorage hire.

National Car Hire in Anchorage operates on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Anchorage hire:

• At pickup, verify the fuel gauge reads full and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the National agent at Anchorage for the nearest petrol station to the return location so you can refuel close to the airport
• Refuel within approximately 10 miles of the return location to avoid the gauge dropping before you arrive
• Keep your final fuel receipt with the date, time, and station address

Note that fuel prices in Anchorage are typically higher than the UK average due to Alaska's geographic isolation and shipping costs. Budget accordingly for refuelling throughout your trip.

If you return the National vehicle in Anchorage without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is often higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, you can add an additional driver to your National Car Hire in Anchorage, either as part of your rate or for a fee paid at the counter.

How additional drivers work with National at Anchorage:

• Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge
• If not included, National charges approximately US$15 per day plus applicable taxes for each additional driver at the Anchorage counter
• The additional driver must be present at the Anchorage counter at pickup with a valid driver's licence and any required IDP
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

If you need to add a driver who is under 25, a young-renter surcharge may also apply on top of the additional driver fee. Confirm the total cost with the National agent in Anchorage before signing the agreement. Anyone who drives the vehicle without being listed on the contract may void your cover.

The insurance and protection options available with your National Car Hire in Anchorage depend on the rate plan selected when booking through Hola Car Rentals. It is important to review your confirmation carefully before arriving at the Anchorage counter.

Common cover types to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism; a deductible may apply unless your plan states zero
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving in Anchorage; some UK states require a minimum level, but not all do
• CDW/LDW does not cover third-party liability, and LIS/SLI does not cover damage to the National vehicle itself; both are separate protections

CDW/LDW does not cover prohibited use such as off-road driving, driving under the influence, or use by an unlisted driver. All additional drivers must be named on the National hire agreement in Anchorage to remain covered.

Review the United Kingdom rate plan details on your Hola Car Rentals confirmation to confirm exactly which protections are included and whether any deductible applies before you reach the Anchorage counter.

Yes, one-way hires with National Car Hire are possible, but availability and fees depend on the specific route from Anchorage to your chosen drop-off location.

Key points to know about one-way hires from Anchorage:

• A drop-off fee may apply when returning the National vehicle to a different location than where you picked it up in Anchorage
• The fee is route-specific and varies by distance, vehicle class, and season; it is not a mileage or fuel charge
• During booking on the Hola Car Rentals website, select your different return location and the drop-off fee, if any, will appear under the To pay at destination section before you confirm
• Cross-border one-way hires, such as driving from Anchorage into Canada, may be restricted or require prior authorisation from National; confirm this at the counter
• Remote or island destinations within Alaska may not be permitted or may carry higher repositioning fees

If no drop-off fee appears during your Anchorage booking, no fee applies for that route. Always verify the fee shown on your confirmation matches what the National agent presents at the Anchorage counter before signing the hire agreement.