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Frequently Asked Questions
What does my minivan hire in Fort Worth through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Worth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Worth.
Will I face unexpected charges when I hire a minivan in Fort Worth through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Worth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Worth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my minivan hire at Dallas/Fort Worth Airport?
At Dallas/Fort Worth Airport, all minivan hire counters are located at the off-site Rental Car Centre, not inside the terminals. After collecting your bags, follow the "Ground Transportation" and "Rental Cars" signs to the lower-level kerb outside your terminal and board the free purple Rental Car Centre shuttle.
- Shuttles run 24 hours a day, 7 days a week, every 8 to 15 minutes
- The journey to the Rental Car Centre takes approximately 10 to 20 minutes
- All major brands including Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, and Thrifty have counters inside the shared centre
Once at the centre, complete your paperwork at your brand's counter, then collect your Fort Worth minivan from the on-site lot. Budget a realistic 30 to 75 minutes from baggage claim to driving away, as peak periods can significantly extend shuttle waits and counter queues.
What documents do I need to pick up a minivan hire in Fort Worth?
To collect your minivan hire in Fort Worth, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government photo ID
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
- Your booking confirmation or printed voucher
If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any Fort Worth minivan hire counter.
What is the minimum age to hire a minivan in Fort Worth?
No, drivers under 25 cannot hire a minivan in Fort Worth without restrictions. Minivans fall into a vehicle class that most hire partners restrict to drivers aged 25 and older.
In Texas, the standard minimum age to hire any vehicle is 21, but minivans, full-size SUVs, vans, and premium categories are typically reserved for renters aged 25 and above. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate sedan or SUV classes at Fort Worth locations.
If you are between 21 and 24 and need a larger vehicle for your Fort Worth trip, contact the hire partner directly to confirm availability and any applicable young-renter surcharges before booking. A daily underage fee applies to all under-25 renters where the class is permitted.
How do toll roads work when hiring a minivan in Fort Worth?
Fort Worth and the wider Dallas/Fort Worth metro area have extensive cashless toll networks. Cash booths are rare or nonexistent on most routes, so your minivan hire will already include an electronic toll device, either a transponder or a plate-based billing system.
The main toll authorities operating in the Fort Worth area are:
- North Texas Tollway Authority (NTTA) using TollTag, covering the Dallas North Tollway and surrounding roads
- TxDOT using TxTag, covering TEXpress Lanes such as North Tarrant Express near Fort Worth
At the counter when picking up your Fort Worth minivan, you will typically have two options:
- Unlimited toll package: approximately US$11 to US$25 per hire day, covering all tolls during the hire
- Pay per use: actual toll amounts plus daily or administrative processing fees billed after the hire, sometimes weeks later
If you plan to drive toll roads only once or twice, pay-per-use may cost less. For frequent metro driving around Fort Worth in your minivan, the unlimited package often provides better value. Texas has no congestion charges or emissions zones.
Can I get cashback on tolls paid during my minivan hire in Fort Worth?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Fort Worth minivan hire.
Given that the Dallas/Fort Worth area has one of the most active toll networks in Texas, including the North Tarrant Express and Dallas North Tollway, this benefit can add up meaningfully over a multi-day minivan hire.
To claim your cashback:
- Email [email protected] within 30 days of returning your minivan
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
What fees and taxes are added to a minivan hire at Fort Worth or DFW Airport?
When collecting a minivan hire at Dallas/Fort Worth Airport, expect a range of mandatory fees and taxes on top of your prepaid rate. These typically include:
- Airport concession recovery fee: approximately 10 to 12% of the base rate
- Customer facility charge: approximately US$4.50 to US$5.60 per hire day
- Texas state sales tax: approximately 6%
- Additional local or tourism surcharges: these can bring the total add-on to 20 to 30% above the base rate
If your booking confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Fort Worth counter. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply.
Off-airport locations in nearby towns such as Grapevine or Hurst typically avoid the airport concession fee, which can reduce the total cost of your Fort Worth minivan hire by 20 to 40% compared to collecting at DFW Airport directly.
How does the security deposit work for a minivan hire in Fort Worth?
Yes, a security deposit authorisation is required for every minivan hire in Fort Worth. The hire partner places a temporary authorisation on your credit card at pickup, which reduces your available credit until the hold is released after you return the vehicle.
For standard hires in the United States, typical holds range from US$300 to US$400. Minivans are a larger vehicle class, so the hold may be at the higher end or above this range depending on the partner and location.
- Only a major credit card with the driver’s name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name and presented physically at the Fort Worth counter
After returning your minivan, the hold is released by the hire partner, but your bank controls when the funds become available again. This can take up to 15 working days. Bring a backup credit card in case your primary card is declined.
Can I add an additional driver to my minivan hire in Fort Worth?
Yes, you can add an additional driver to your minivan hire in Fort Worth, but the extra driver must be present at the counter during pickup with their own valid driver’s licence.
Whether the additional driver is included or costs extra depends on your rate:
- Some Hola Car Rentals rates include one additional driver at no extra charge; check your booking confirmation for the line "Additional driver free of charge"
- If not included, daily fees apply: Avis, Budget, and Payless charge approximately US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge approximately US$15 per day
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of Fort Worth minivan pickup. Any driver not listed on the hire agreement is not covered by the vehicle’s protections, so always add every person who will drive your minivan before leaving the counter.
What is the fuel policy for a minivan hire in Fort Worth?
The standard fuel policy for a minivan hire in Fort Worth is Full to Full. You receive the minivan with a full tank and must return it full to avoid charges.
- At pickup, confirm the fuel level with the agent and ensure the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the gauge and odometer
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt as proof in case of any dispute
If you return the Fort Worth minivan with less than a full tank, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Texas fuel prices generally align with or fall below the National average, so refuelling near the return location is straightforward and cost-effective.
Can I hire a minivan in Fort Worth and return it in a different city?
Yes, one-way minivan hires from Fort Worth to another city are possible, but a drop-off fee typically applies and the amount varies by route, hire partner, vehicle class, and season.
Common patterns for Fort Worth one-way hires:
- Fort Worth to another Texas city such as Houston or Austin: a drop-off fee usually applies and varies by distance
- Fort Worth to a neighbouring state: a drop-off fee is common and may be higher for longer routes
- Cross-border one-ways (for example, into Mexico) are often restricted or not permitted
The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation. This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking. Changing your return location after booking may reprice the hire and recalculate the fee. Always verify the fee before confirming your Fort Worth minivan hire.
What insurance options are available for a minivan hire in Fort Worth?
When hiring a minivan in Fort Worth, two main types of protection are relevant:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Fort Worth minivan. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
These two coverages work together: CDW/LDW protects the minivan, while LIS/ALI/SLI protects others. Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC).
Review your Hola Car Rentals booking confirmation to confirm which protections are included in your chosen rate before collecting your Fort Worth minivan.
Does my Fort Worth minivan hire include travel assistance?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to minivan hires in Fort Worth as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you experience a breakdown or medical emergency while driving your minivan on Fort Worth highways or surrounding areas, contact the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability.
How do I return my minivan hire at Dallas/Fort Worth Airport?
Returning your Fort Worth minivan at Dallas/Fort Worth Airport follows a straightforward process at the Rental Car Centre.
- Follow signs to the Rental Car Centre and pull into your hire brand's designated return area inside the facility
- A staff member will check the vehicle, confirm the fuel level, and close your contract
- After returning the minivan, board the free purple shuttle back to your terminal; shuttles run every 8 to 15 minutes, 24 hours a day, and drop you at the upper-level kerb by your terminal letter
Before returning your Fort Worth minivan, refuel within approximately 10 miles of the airport to comply with the Full to Full fuel policy. Keep your fuel receipt in case of any dispute.
The standard grace period after your scheduled return time is 30 minutes. Returning your minivan beyond that window may result in charges for additional hours or days, plus a potential late fee. If you need to extend your hire, contact the hire partner before your scheduled return time.
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