Minivan Hire
in Dallas

Hola Car Rentals is the only premium partner of the top car hire brands operating in Dallas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All minivan hire counters at Dallas Fort Worth International Airport are located at the off-site Rental Car Centre (RCC), not inside the terminals. After collecting your baggage at any terminal (A through E), exit to the lower-level curbside and follow the signs for "Ground Transportation" or "Rental Car Shuttle." Board the free purple Rental Car Shuttle at the designated pole stop for your terminal letter.

The shuttle runs 24 hours a day, 7 days a week, every 8 to 15 minutes. The journey to the RCC takes approximately 5 to 10 minutes under normal conditions, and up to 20 minutes with stops or traffic. Once at the RCC, proceed to your hire company's counter or kiosk, present your documents, and then go to the adjacent parking bays to collect your Dallas minivan.

Allow for a realistic total time of 20 to 40 minutes from baggage claim to driving away, and up to 90 minutes during peak periods or if queues are present at the counter. Minivan group inspections can also add a few extra minutes, so factor this into your schedule when arriving in Dallas.

To collect your Dallas minivan at the counter, bring the following physical documents:

• Your original, unexpired driving licence in the main driver’s name
• A physical major credit card with the driver’s name printed on it, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Dallas minivan hire counter. Debit cards and prepaid cards are not accepted for the authorisation hold.

Yes, Dallas has one of the most extensive cashless toll networks in the United States, and you will very likely encounter toll roads during your minivan hire.

The main toll systems operating in the Dallas area include:

• North Texas Tollway Authority (NTTA) with TollTag, covering the Dallas North Tollway and Loop 12
• TxDOT's TxTag system, used on TEXpress Lanes such as the North Tarrant Express and the I-635 LBJ Managed Lanes

Nearly all toll facilities are cashless, using overhead gantries that read transponders or photograph licence plates. Your Dallas minivan hire will already include an electronic toll device. At pickup, you have two options:

• Unlimited toll package: typically US$11 to US$25 per hire day, covering all toll usage
• Pay per use: the hire company bills you the actual toll amounts plus daily or administrative processing fees, which can appear on your card days or even weeks after you return the minivan

Estimated daily toll costs for driving a minivan around Dallas range from approximately US$5 to US$20, depending on the routes taken. There are no congestion charges or emissions zones in Dallas.

Yes, all Hola Car Rentals rates include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Dallas minivan hire.

Given Dallas’s reliance on cashless toll roads, including the Dallas North Tollway, TEXpress Lanes on I-635, and other NTTA and TxTag facilities, this benefit can significantly offset your toll costs.

To claim your cashback after returning the minivan:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

Picking up your minivan at Dallas Fort Worth International Airport adds several location-specific fees on top of the base hire rate. These are standard charges at DFW and are not unique to any one hire brand:

• Airport concession recovery fee: typically 10 to 12% of the base rate
• Customer facility charge (CFC): approximately US$4.50 to US$5.50 per hire day
• Dallas city hire tax: up to 15% of the applicable charges

Combined, these airport-specific fees can add 5 to 10 percentage points more than you would pay at an off-airport Dallas minivan location. Branches in nearby areas such as Irving or Garland, roughly 5 to 15 miles from DFW, can offer savings of 20 to 40% on a minivan hire compared to the airport rate, though you would need to organise your own transport to those locations.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. Review the "To pay at destination" section carefully before arriving at the Dallas counter.

To hire a minivan in Dallas without any age surcharge, the main driver must be at least 25 years old. Minivans fall into a restricted vehicle class, meaning drivers aged 21 to 24 are generally not permitted to hire this category in Dallas, regardless of the hire brand.

Texas does not have the same exceptions as New York or Michigan, where state law requires hires to drivers aged 18 and older. In Dallas, the standard policy applies: 25 is the minimum for most vehicle classes including minivans, vans, full-size SUVs, and premium categories.

If you are between 21 and 24 and need a larger vehicle for your Dallas trip, contact customer service before booking to confirm whether any options are available for your specific dates and location. Bringing only a debit or prepaid card will also result in a denied hire regardless of age, as a physical major credit card in the main driver’s name is required for the authorisation hold at every Dallas counter.

When you pick up your Dallas minivan, the hire counter places a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is concluded and your bank releases the hold.

For standard hires in the United States, typical holds range from US$300 to US$400. For a minivan in Dallas, the hold may be higher due to the vehicle class, the airport location, or the hire company's specific policy. The exact amount is set by the hire company at the counter and can vary by season.

Key points to remember:

• Only a physical major credit card with the driver’s name printed on it is accepted for the deposit; debit cards and prepaid cards are not permitted
• The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges
• After returning the minivan, the hold is released by the hire company, but your bank controls when it appears back on your account, which can take up to 15 business days
• Bring a backup credit card in case your primary card is declined at the Dallas counter

Yes, you can add an additional driver to your Dallas minivan hire, but the process must be completed at the counter during pickup, not online or by phone afterwards.

Requirements for adding a driver to your Dallas minivan agreement:

• The additional driver must be physically present at the DFW Rental Car Centre or whichever Dallas location you are collecting from
• They must present a valid driving licence and a government-issued photo ID
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Check your booking confirmation before arriving. Some rates include one additional driver at no extra cost. If your rate does not include this, daily fees apply and vary by brand: Avis, Budget, and Payless charge approximately US$13 per day (capped at US$65); Hertz, Dollar, and Thrifty charge approximately US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge approximately US$15 per day. Only drivers listed on the agreement are covered by the hire protections for your Dallas minivan.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be especially useful if something goes wrong during your Dallas minivan hire, such as a breakdown on a busy highway like I-635 or US 75, a medical emergency, or a flight disruption before or after your trip.

Core benefits typically included are:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance cover. It also does not cover damage to the Dallas minivan itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When hiring a minivan in Dallas, two main types of cover are relevant and worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the minivan itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW/LDW does not cover damage caused to other vehicles or persons.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Dallas minivan. In Texas, the state minimum liability is not universally mandated for hire companies in the same way as some other states, so it is strongly recommended to add supplementary liability cover to your booking.

Neither cover includes:

• Your own personal injuries (covered by Personal Accident Insurance, if purchased)
• Your personal belongings (covered by Personal Effects Cover, if purchased)
• Damage from prohibited use such as off-road driving or driving under the influence

Check your Hola Car Rentals confirmation to see which protections are already included in your Dallas minivan rate before accepting or declining any at the counter.

The standard fuel policy for a Dallas minivan hire is Full-to-Full. You receive the minivan with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Dallas minivan:

• At pickup, confirm the fuel level with the agent and ensure the starting level is recorded on the hire agreement; take a photo of the dashboard
• Use the correct fuel type for the minivan (check the hire agreement or the fuel cap label)
• Refuel within approximately 10 miles of the DFW Rental Car Centre or your Dallas return location before dropping off
• Keep the fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before returning the minivan

If you return the Dallas minivan below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at the DFW RCC, leave the receipt in the drop envelope and keep a photo of the full gauge as your record.

Yes, one-way minivan hires are possible from Dallas, but a drop-off fee will typically apply when you return the vehicle to a different city or airport.

How the fee works for a Dallas minivan one-way hire:

• The drop-off fee is route-specific and varies by hire company, the destination city, the season, and the vehicle class; minivans, as a larger category, can carry higher repositioning fees
• The fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation; it cannot be prepaid
• Returning to a different location within the same Dallas metropolitan area (for example, DFW Airport to downtown Dallas) often carries no drop-off fee, but always verify during checkout
• Cross-border one-ways, such as Dallas to Mexico, may be restricted or require special authorisation from the hire partner

If the counter charges a different drop-off fee than what appeared on your Dallas minivan confirmation, keep all paperwork and contact support after the hire. No Extra Charges© Coverage may apply if the fee was not disclosed at booking.

Returning your Dallas minivan at DFW Airport follows a straightforward process through the Rental Car Centre (RCC).

Steps for returning your Dallas minivan at DFW:

• Follow airport signs directing you to the Rental Car Centre; all brands share the same RCC facility
• Drive to your hire company's designated bay in the RCC garage and park the minivan there
• A staff member will typically inspect the vehicle and close your contract; request an itemised receipt before leaving
• For after-hours returns, use the key drop box or kiosk at the RCC as per your hire company's instructions; keep a photo of the minivan's condition and fuel gauge

Once you have returned the Dallas minivan, board the purple Rental Car Shuttle from the upper-level curb of the RCC. Shuttles run 24 hours a day, 7 days a week, every 8 to 10 minutes, and drop off at each terminal by letter. Allow 10 to 20 minutes to reach your terminal.

Before leaving the RCC, confirm that the fuel level matches what was recorded on your agreement to avoid post-hire fuel charges, and check that no unexpected items remain in the minivan.